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Employees Quality Life Working In Selected Bpo Call Centers
Download Employees Quality Life Working In Selected Bpo Call Centers full books in PDF, epub, and Kindle. Read online Employees Quality Life Working In Selected Bpo Call Centers ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Job Satisfaction by : Rosalie Osbourne
Download or read book Job Satisfaction written by Rosalie Osbourne and published by Nova Science Publishers. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Job satisfaction is a central concept in work and organizational psychology as it is associated with important individual as well as organizational outcomes. Work is the number one activity that occupies most of adults' waking time. Being satisfied with one's job, which is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience, is related to important work-related and health-related outcomes (e.g., higher job performance, organizational commitment, organizational citizenship behavior, life satisfaction, lower absenteeism and lower counterproductive work behavior). This book discusses determinants of job satisfaction as well as workplace implications and the impact job satisfaction has on the psychological well-being of individuals.
Book Synopsis Global Call Center Employees in India by : Mayank Kumar Golpelwar
Download or read book Global Call Center Employees in India written by Mayank Kumar Golpelwar and published by Springer. This book was released on 2015-10-23 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Download or read book Working Life written by Paul Thompson and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Labour process theory is consolidated in Working Life to develop a credible account of the relationships between capitalist political economy, work systems and the strategies and practices of actors in the employment relationship. Beyond this, the book explores the future of labour process analysis.
Book Synopsis Innovation in Management Challenges and Opportunities in the next decade by : M.S. Rangaraju
Download or read book Innovation in Management Challenges and Opportunities in the next decade written by M.S. Rangaraju and published by Allied Publishers. This book was released on 2012-06-10 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume is a compendium of research papers on the theme "Innovation in Management Challenges and Opportunities in the Next Decade". There were twenty seven papers contributed by academicians and researches and eleven papers contributed by amateur authors. The keynote on the theme given by Dr. T. Alex, Chairman, ISRO throws light on innovation in space technology which is ushering in lot of advancements towards well-being of the society.
Author :Dr. Jnaneshwar Pai Maroor Publisher :Archers & Elevators Publishing House ISBN 13 :9386501341 Total Pages :200 pages Book Rating :4.3/5 (865 download)
Book Synopsis Managing Employee Attrition and Building effective Retention strategies in ITES-BPO Companies by : Dr. Jnaneshwar Pai Maroor
Download or read book Managing Employee Attrition and Building effective Retention strategies in ITES-BPO Companies written by Dr. Jnaneshwar Pai Maroor and published by Archers & Elevators Publishing House. This book was released on with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis WORK - LIFE INTEGRATION – A STYDY WITH REFERENCE TO WOMEN IT PROFESSIONALS IN CHENNAI by : Dr.S.Deepa
Download or read book WORK - LIFE INTEGRATION – A STYDY WITH REFERENCE TO WOMEN IT PROFESSIONALS IN CHENNAI written by Dr.S.Deepa and published by Archers & Elevators Publishing House. This book was released on with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Offshoring and Working Conditions in Remote Work by : J. Messenger
Download or read book Offshoring and Working Conditions in Remote Work written by J. Messenger and published by Springer. This book was released on 2010-06-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.
Book Synopsis Developments in the Call Centre Industry by : Julia Connell
Download or read book Developments in the Call Centre Industry written by Julia Connell and published by Routledge. This book was released on 2006-09-27 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Book Synopsis South Africa’s BPO Service Advantage by : Leslie P. Willcocks
Download or read book South Africa’s BPO Service Advantage written by Leslie P. Willcocks and published by Springer. This book was released on 2016-01-12 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Book Synopsis Service Profit Chain by : W. Earl Sasser
Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis Globalization, Technology Diffusion and Gender Disparity: Social Impacts of ICTs by : Pande, Rekha
Download or read book Globalization, Technology Diffusion and Gender Disparity: Social Impacts of ICTs written by Pande, Rekha and published by IGI Global. This book was released on 2012-01-31 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book discusses theoretical aspects of gender issues in ICT and presents a number of case studies from various countries, covering topics such as social networking, ICT use among women, the digital divide, and theoretical approaches to gender gaps and ICT"--Provided by publisher.
Book Synopsis 1-800-Worlds by : Mathangi Krishnamurthy
Download or read book 1-800-Worlds written by Mathangi Krishnamurthy and published by Oxford University Press. This book was released on 2018-01-02 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1–800–Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
Book Synopsis Working with India by : Wolfgang Messner
Download or read book Working with India written by Wolfgang Messner and published by Springer Science & Business Media. This book was released on 2008-11-18 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.
Book Synopsis Course ILT by : Course Technology, Inc
Download or read book Course ILT written by Course Technology, Inc and published by . This book was released on 2003-02-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ILT Series course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers, identify customer expectations, reduce the percentage of lost calls, calculate staff levels, and identify the reports that are used to evaluate a call center's performance. Students will also learn about establishing service goals, identifying areas for attention, and communicating effectively with executives. Course activities also cover reducing turnover, training employees effectively, managing employee stress, motivating, and communicating with employees. Finally, students will learn how to evaluate employee performance and establish monitoring programs. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
Book Synopsis Advanced Management research by : Dr.K.S.Chandrasekar
Download or read book Advanced Management research written by Dr.K.S.Chandrasekar and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Southern Economist written by and published by . This book was released on 2011 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Outsourcing in European Emerging Economies by : Łukasz Mamica
Download or read book Outsourcing in European Emerging Economies written by Łukasz Mamica and published by Routledge. This book was released on 2020-11-29 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on a range of European cases, this edited volume analyses the offshoring and outsourcing of foreign companies, with a focus on territorial embeddedness. The book opens by developing a theoretical framework and then presents a range of international case studies exploring the experiences of the service hub cities of Brno, Bratislava, Budapest, Krakow, and Prague. Attention is also given to internal and external determinants of embeddedness, with chapters on the employee perspective, the Fintech industry, corporate social responsibility, and the role of universities. This volume will be of interest to advanced students and researchers in regional economics, economic geography, innovation studies, industrial economics, European economics, and international business.
