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Emotional Labor And Crisis Response
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Book Synopsis Emotional Labor and Crisis Response by : Sharon H. Mastracci
Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Book Synopsis Emotional Labor and Crisis Response by : Sharon H. Mastracci
Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by . This book was released on 2011 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features concepts actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations.
Book Synopsis Emotional Labour in Work with Patients and Clients by : Dorota Zolnierczyk-Zreda
Download or read book Emotional Labour in Work with Patients and Clients written by Dorota Zolnierczyk-Zreda and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various "assistance-related" professional groups, as well as individuals whose work is related to contact with demanding clients. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book's top audience"--
Book Synopsis Transcending Crisis by Attending to Care, Emotion, and Flourishing by : Marci D. Cottingham
Download or read book Transcending Crisis by Attending to Care, Emotion, and Flourishing written by Marci D. Cottingham and published by Taylor & Francis. This book was released on 2023-06-05 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers new empirical research and policy-relevant care practices from across the globe to understand the interrelation of care, emotion, and flourishing in the context of acute and persistent crises. From COVID-19 responses around the world to the opioid epidemic in the United States, this volume investigates collective and individual crises as symptoms of underlying systemic pathologies. Crises require deep engagement with both structure and culture, drawing on interdisciplinary perspectives from sociology, nursing, social work, and psychology. Addressing the multi-level challenges of caregiving in families, schools, organizations, and communities, this book presents examples of research and practice that demonstrate compassion, resilience, productive collaboration, and flourishing. It documents the social conditions and processes that spawn effective solutions and positive emotional and health outcomes, which often occur amid chaos, rapid social change, and substantial suffering. The first section focuses on care, emotions, and flourishing in healthcare and educational contexts to examine nurses, students, and teachers as they respond to enduring and acute crises. Section two turns to community and family contexts to understand how emotions and care intertwine in the flourishing practices of women and communities facing isolation during COVID-19, parents of opioid users, and international efforts to address child abuse and healthy aging. Geographically, the book covers experiences in Canada, Ghana, India, Italy, Sweden, the United Kingdom, and the United States. Each chapter discusses how we can move from managing emotions and coping with crisis to transcending crisis and promoting flourishing. The book includes case studies that illustrate hopeful and successful practices that might help us meet the challenges we face in this moment and move through them with compassion and enhanced flourishing. Examining care across a range of professional contexts, including healthcare, education, community, and family settings, the authors explore similarities and differences in how these contexts shape care practices in light of collective threats and crises. This book is also a valuable contribution to the literatures on health and illness, the sociology of emotions, and the interdisciplinary field of well-being and flourishing.
Book Synopsis The Things We Carry by : Courtney Adams Wooten
Download or read book The Things We Carry written by Courtney Adams Wooten and published by Utah State University Press. This book was released on 2020-11-02 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Book Synopsis How to Prepare for and Respond to a Crisis by : David J. Schonfeld
Download or read book How to Prepare for and Respond to a Crisis written by David J. Schonfeld and published by ASCD. This book was released on 2002 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is your school ready to respond to a crisis? Are school staff ready to address physical safety issues, emotional needs, and mental health consequences that arise from crisis situations? What steps can you take now to prepare your school for a crisis? Use the steps and guidance offered in this book to answer these and other questions critical to surviving any crisis that touches a school. Tens of thousands of school and community professionals have used this model and you can adapt it to your unique situation. Whether you need to address a crisis in the school building, across the district, or throughout a region, the field-tested model and practical guidelines lead you to answers that form a framework critical to controlling crisis situations. With an emphasis on integrating safety and security plans with mental health services, the authors show you how to use the talents, training, and knowledge of school personnel to coordinate a comprehensive response to any crisis. This model empowers staff to initiate and sustain a response to crises that answers the physical safety, mental health, and emotional needs of students, community, and staff. Sample plans, forms, checklists, and resources jump start crisis training, preparation, and response. How to Prepare for and Respond to a Crisis, 2nd Edition, is based on the work of the School Crisis Response Initiative of the National Center for Children Exposed to Violence, which is part of the Yale Child Study Center.
Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Book Synopsis Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers by : Patricia Karsten
Download or read book Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers written by Patricia Karsten and published by BoD – Books on Demand. This book was released on 2015-11-04 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Master’s Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire was developed and applied in an event-sampling methodology to measure aspects of emotional labour. The study focused on differences related to chronic problem versus acute crisis calls. A catalog of emotional labour indicators was analyzed statistically with repeated-measures ANOVA. It was found that crisis line volunteers experienced a larger proportion of positive over negative emotions with acute crisis calls, and a balanced proportion of positive and negative emotions with chronic problem calls. At the same time, volunteers reported a general tendency to suppress negative emotions, which was interpreted as a form of emotional labour. Consequently, the overall degree of emotional labour appeared larger with chronic problem compared to acute crisis calls. Taking the relatively high proportion of chronic problem calls and individual differences in volunteer resilience into account, the results of the study point to a factor that might contribute to volunteer turnover. It can thus be beneficial for crisisline organizations to specifically address experience and expression of negative emotions in continuous training and supervision.
Download or read book Blindsided written by Bruce T. Blythe and published by Rothstein Publishing. This book was released on 2014-07-31 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uniquely two-books-in-one, this 2nd Edition of Blindsided covers both Crisis Response and Crisis Preparedness and interweaves the principles of Crisis Leadership through every phase. Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan. Blythe has divided Blindsided into two operational sections: Crisis Response and Crisis Preparedness. His emphasis throughout is on the often-neglected human side of crisis management, going beyond protecting tangible assets and instilling principled concern for human well-being into every decision. Part 1. Crisis Response: Using the technique of focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead. What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? How do you protect your corporate reputation? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis "new normal"? At the start of the book, before you faced the sudden crisis in this simulation, a crisis response plan may have been a project for 'someday', now it's a priority. Part 2. Crisis Preparedness: Now you embark on building a crisis response plan – or enhancing the one you have. Blythe guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate the plan. Analyzing the behavior of national and world leaders, you distinguish clearly the two kinds of leaders who emerge in a crisis: the "crisis whisperer" who becomes a calm center in the storm, and the one in the "crisis red zone," worsening the situation with every word and every decision. You learn to employ the Be-Know-Do leadership model (adapted from military) that has been implemented by senior management teams throughout the world. Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including: Quick Use Response Guide: Each chapter ends with a summary checklist, all 15 can form a ready-reference pocket guide. Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks. 20-Page Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance, emotional support and training teams assigned to work with them. Your next crisis will happen when least expected, but with Blythe's guidance, you'll never again be blindsided!
Book Synopsis Crisis Intervention Handbook by : Kenneth Yeager
Download or read book Crisis Intervention Handbook written by Kenneth Yeager and published by Oxford University Press, USA. This book was released on 2015 with total page 841 pages. Available in PDF, EPUB and Kindle. Book excerpt: The media's portrayal of acute crisis events that impact the lives of the general public, interest in crisis intervention, response teams, management, and stabilization has grown tremendously in the twenty-first century. Addressing the consequential demand for skills and methods to effectively manage acute crisis situations, the Crisis Intervention Handbook: Assessment, Treatment, and Research, Fourth Edition is specifically designed to address a fill] range of acute crisis episodes, including school violence, battering, adult substance abuse, and responses to mass disasters of terrorist attacks. Applying a unifying model of crisis intervention, this practical, timely, and reader-friendly handbook serves as an invaluable resource for front-line crisis workers/clinical psychologists, social workers, psychiatric-mental health nurses, and graduate students learning the latest steps and methods for intervening effectively with persons in acute crisis.
Book Synopsis The Things We Carry by : Courtney Adams Wooten
Download or read book The Things We Carry written by Courtney Adams Wooten and published by University Press of Colorado. This book was released on 2020-10-01 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Book Synopsis Crisis Intervention and Trauma Response by : Barbara Rubin Wainrib
Download or read book Crisis Intervention and Trauma Response written by Barbara Rubin Wainrib and published by Springer Publishing Company. This book was released on 1998 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book presents a successful general crisis response model for intervention. Using real-life case examples and exercises to develop techniques for building verbal and nonverbal skills, the authors encourage therapists to help clients cope by focusing on clients' inner strengths rather than on pathologies that need to be fixed. The authors' down-to-earth approach to this topic will appeal to crisis intervention professionals, teachers, students, and volunteer workers.
Book Synopsis Working and Living in Student Crisis by : Laura Jean Shell
Download or read book Working and Living in Student Crisis written by Laura Jean Shell and published by . This book was released on 2021 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Live-in residence life professionals have unique responsibilities on college campuses because they live amongst the students in order to be available around-the-clock for crisis situations. Crises can include a wide variety of issues, ranging from facility issues to mental health concerns. To assist the increasingly diverse students who attend college, the skill sets of residence life professionals are expanding. Assisting students can require a variety of response, but almost all responses have one thing in common -- they have emotional labor expectations in place. Emotional labor expectations are communicated through onboarding, training, policies, and professional development. Existing research has not studied live-in residence life professionals and how they experience emotional labor. Furthermore, emotional labor research has not examined the lived experience of professional staff who live in their work environment. Using the oral history methodology, a narrative qualitative research study was completed to investigate the emotional labor of live-in residence life professionals. In this study, 9 live-in residence life professionals from 2 campuses shared their experience working and living in campus residence halls. Data from the 27 hour-long interviews and 16 journal entries were analyzed using a combination of inductive and deductive coding. Data analysis led to the development of five themes characterizing the emotional labor experienced by live-in residence life professionals: role ambiguity and unpredictability, no escaping without being away, support or lack thereof, routinized work, and carrying and sustaining the effort. Findings in this narrative qualitative study reveal that the burden of emotional labor expected of residence life professionals is contributing to trauma. Recommendations supported by the findings of this study include the need to clarify the job of live-in residence life professionals to reduce role ambiguity and related stress, establish boundaries between professional and personal spaces (physically and emotionally), and strengthen support for live-in professionals in their work. This study offers insights for university administrators and residence life professionals who seek to improve the emotional labor experience for residence life professionals working and living in the midst of student crises.
Book Synopsis Crisis and Disaster Counseling by : Priscilla Dass-Brailsford
Download or read book Crisis and Disaster Counseling written by Priscilla Dass-Brailsford and published by SAGE. This book was released on 2009-07-30 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis and Disaster Counseling: Lessons Learned from Katrina and Other Disasters is a core textbook that addresses crisis mental health by examining three major crises/disasters that have occurred in the last decade: Hurricane Katrina, Virginia Tech, and September 11. An overview of the disaster response field is highlighted by focusing on current theoretical perspectives which have provided a framework for culturally and ecologically appropriate interventions. Case studies in each chapter discuss evidence based practice approaches that show appropriate interventions. This book features a practical, skill-building approach.
Book Synopsis Destroying Sanctuary by : Sandra L. Bloom
Download or read book Destroying Sanctuary written by Sandra L. Bloom and published by Oxford University Press. This book was released on 2010-10-28 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the last thirty years, the nation's mental health and social service systems have been under relentless assault, with dramatically rising costs and the fragmentation of service delivery rendering them incapable of ensuring the safety, security, and recovery of their clients. The resulting organizational trauma both mirrors and magnifies the trauma-related problems their clients seek relief from. Just as the lives of people exposed to chronic trauma and abuse become organized around the traumatic experience, so too have our social service systems become organized around the recurrent stress of trying to do more under greater pressure: they become crisis-oriented, authoritarian, disempowered, and demoralized, often living in the present moment, haunted by the past, and unable to plan for the future. Complex interactions among traumatized clients, stressed staff, pressured organizations, and a social and economic climate that is often hostile to recovery efforts recreate the very experiences that have proven so toxic to clients in the first place. Healing is possible for these clients if they enter helping, protective environments, yet toxic stress has destroyed the sanctuary that our systems are designed to provide. This thoughtful, impassioned critique of business as usual begins to outline a vision for transforming our mental health and social service systems. Linking trauma theory to organizational function, Destroying Sanctuary provides a framework for creating truly trauma-informed services. The organizational change method that has become known as the Sanctuary Model lays the groundwork for establishing safe havens for individual and organizational recovery. The goals are practical: improve clinical outcomes, increase staff satisfaction and health, increase leadership competence, and develop a technology for creating and sustaining healthier systems. Only in this way can our mental health and social service systems become empowered to make a more effective contribution to the overall health of the nation. Destroying Sanctuary is a stirring call for reform and recovery, required reading for anyone concerned with removing the formidable barriers to mental health and social services, from clinicians and administrators to consumer advocates.
Book Synopsis Crisis Intervention and Crisis Management by : Rosemary A. Thompson
Download or read book Crisis Intervention and Crisis Management written by Rosemary A. Thompson and published by Routledge. This book was released on 2004-03-01 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses steps helping professionals should take in order to prepare for a crisis in their schools and community. The author introduces a Crisis Management Plan, which discusses ways to restore a school/community to its pre-crisis equilibrium. The author also includes information on how schools should talk to media personnel and parents in times of a crisis, checklists, assessment instruments, and sample documentation forms that can be used in times of a crisis.
Book Synopsis Emergency Response to Crisis by : Jeffrey T. Mitchell
Download or read book Emergency Response to Crisis written by Jeffrey T. Mitchell and published by . This book was released on 1994 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the product of three years of research and writing in the field of crisis intervention. This compact text offers emergency services personnel a ready reference for assessing and dealing with the emotional response inherent in any human crisis situation. It considers the emotional impact that continued exposure to human crisis has on the crisis worker. The final chapter is devoted to self-assessment and offers some self-sustaining, coping mechanisms one can use in attempting to reduce the negative effects of work-related stress. The book, in many respects, may actually be considered a comprehensive course, and the authors hope it will be used as a classroom text, as well as a guidebook by field personnel. The material has already been used to train emergency service personnel in Virginia, Maryland, Pennsylvania, and the District of Columbia.
