Effect Of E Government Based Service Delivery On Customers Satisfaction

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Effect of E-Government Based Service Delivery on Customers’ Satisfaction

Author : Ashenafi Tola
Publisher : GRIN Verlag
ISBN 13 : 3346235254
Total Pages : 113 pages
Book Rating : 4.3/5 (462 download)

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Book Synopsis Effect of E-Government Based Service Delivery on Customers’ Satisfaction by : Ashenafi Tola

Download or read book Effect of E-Government Based Service Delivery on Customers’ Satisfaction written by Ashenafi Tola and published by GRIN Verlag. This book was released on 2020-08-27 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2020 in the subject Organisation and administration - Public administration, grade: 4/4, Ethiopian Civil Service University (Leadership and Good Governance), course: Thesis, language: English, abstract: The general objective of this study is mainly to examine the effect of e-government based service delivery on customers’ satisfaction in the case of Addis Ababa city Administration vital events registration agency. It answers the following questions: What is the level of quality of e-government based services delivery in AAVERA? Do E-Government factors affect customers’ perception of service quality in Addis Ababa Vital Events Registration Agency? Is the perceived service delivery a significant predictor of customers’/citizens’ satisfaction? What challenges and additional measures can be taken to improve the E-Government service delivery in Addis Ababa vital events registration agency? The emergence of electronic government both in practice and in concept has been one of the important developments in public administration in the past ten years. It seems to be the next generation of the development in the public sectors. To greater extent governments around the world are introducing e-government as a means of reducing costs, improving services for citizens and increasing effectiveness and efficiency at national, regional and local levels of the public sector. This research mainly examined the effect of e-government based service delivery on customers’ satisfaction in Addis Ababa Vital Events Registration Agency by using TAM and SERVQUAL Models. Convergent parallel mixed research design was adopted to guide the study with both quantitative and qualitative data. Quantitative data was analyzed by using Standardized multiple regressions Model (ANOVA and correlation coefficient) and Binary Logistic regression model was used to test the hypotheses. Qualitative data were analyzed using five steps (Compiling, disassembling, reassembling, interpreting and concluding) of data. All data were gained from questionnaire, key informants interview, focus group discussion and secondary data to achieve its objective.

Electronic Government

Author : Maria A. Wimmer
Publisher :
ISBN 13 : 9783642148002
Total Pages : pages
Book Rating : 4.1/5 (48 download)

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Book Synopsis Electronic Government by : Maria A. Wimmer

Download or read book Electronic Government written by Maria A. Wimmer and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This book constitutes the refereed proceedings of the 9th International Conference, EGOV 2010, held in Lausanne, Switzerland, in August/September 2010. The 36 revised full papers presented were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on foundations, transformation, evaluation, adoption and diffusion, citizen perspectives and social inclusion, infrastructure, and business process modell.

Author :
Publisher : IOS Press
ISBN 13 :
Total Pages : 6097 pages
Book Rating : 4./5 ( download)

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Book Synopsis by :

Download or read book written by and published by IOS Press. This book was released on with total page 6097 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Citizens and E-Government: Evaluating Policy and Management

Author : Reddick, Christopher G.
Publisher : IGI Global
ISBN 13 : 1615209328
Total Pages : 552 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.

Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.

ECEG 2014 Proceedings of the 14th European Conference on e-Government

Author : Alexandru Ionas
Publisher : Academic Conferences Limited
ISBN 13 : 1909507326
Total Pages : 453 pages
Book Rating : 4.9/5 (95 download)

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Book Synopsis ECEG 2014 Proceedings of the 14th European Conference on e-Government by : Alexandru Ionas

Download or read book ECEG 2014 Proceedings of the 14th European Conference on e-Government written by Alexandru Ionas and published by Academic Conferences Limited. This book was released on 2014-12-06 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction

Author : Yannacopoulos, Denis
Publisher : IGI Global
ISBN 13 : 146665130X
Total Pages : 354 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction by : Yannacopoulos, Denis

Download or read book Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction written by Yannacopoulos, Denis and published by IGI Global. This book was released on 2014-02-28 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect. Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education.

OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264059415
Total Pages : 242 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches by : OECD

Download or read book OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches written by OECD and published by OECD Publishing. This book was released on 2009-10-02 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.

Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks

Author : Bwalya, Kelvin Joseph
Publisher : IGI Global
ISBN 13 : 1466603259
Total Pages : 890 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks by : Bwalya, Kelvin Joseph

Download or read book Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks written by Bwalya, Kelvin Joseph and published by IGI Global. This book was released on 2012-03-31 with total page 890 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is a collection of knowledge on contemporary experiences on technological, societal and legal setups of e-Government implementation in emerging economies"--Provided by publisher.

Managing Trust in Cyberspace

Author : Sabu M. Thampi
Publisher : CRC Press
ISBN 13 : 1466568445
Total Pages : 500 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Managing Trust in Cyberspace by : Sabu M. Thampi

Download or read book Managing Trust in Cyberspace written by Sabu M. Thampi and published by CRC Press. This book was released on 2013-12-14 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: In distributed, open systems like cyberspace, where the behavior of autonomous agents is uncertain and can affect other agents' welfare, trust management is used to allow agents to determine what to expect about the behavior of other agents. The role of trust management is to maximize trust between the parties and thereby provide a basis for cooperation to develop. Bringing together expertise from technology-oriented sciences, law, philosophy, and social sciences, Managing Trust in Cyberspace addresses fundamental issues underpinning computational trust models and covers trust management processes for dynamic open systems and applications in a tutorial style that aids in understanding. Topics include trust in autonomic and self-organized networks, cloud computing, embedded computing, multi-agent systems, digital rights management, security and quality issues in trusting e-government service delivery, and context-aware e-commerce applications. The book also presents a walk-through of online identity management and examines using trust and argumentation in recommender systems. It concludes with a comprehensive survey of anti-forensics for network security and a review of password security and protection. Researchers and practitioners in fields such as distributed computing, Internet technologies, networked systems, information systems, human computer interaction, human behavior modeling, and intelligent informatics especially benefit from a discussion of future trust management research directions including pervasive and ubiquitous computing, wireless ad-hoc and sensor networks, cloud computing, social networks, e-services, P2P networks, near-field communications (NFC), electronic knowledge management, and nano-communication networks.

ECEG2010-Proceedings of the 10th European Conference on E-Government

Author : David O'Donnell
Publisher : Academic Conferences Limited
ISBN 13 : 1906638624
Total Pages : 701 pages
Book Rating : 4.9/5 (66 download)

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Book Synopsis ECEG2010-Proceedings of the 10th European Conference on E-Government by : David O'Donnell

Download or read book ECEG2010-Proceedings of the 10th European Conference on E-Government written by David O'Donnell and published by Academic Conferences Limited. This book was released on 2010-06-17 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Electronic Government

Author : Maria A. Wimmer
Publisher : Springer
ISBN 13 : 3642147992
Total Pages : 452 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Electronic Government by : Maria A. Wimmer

Download or read book Electronic Government written by Maria A. Wimmer and published by Springer. This book was released on 2010-08-19 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a decade the International Federation for Information Processing Working Group 8.5 (Information Systems in Public Administration), or IFIP WG 8.5, has organized the EGOV series of conferences, which has solidly - tablished itself as one of three core conferences in the research domain of e- Government, e-Governance, and e-Participation. Until last year, EGOV was hosted within the DEXA cluster of conferences. For the ?rst time in 2010, the IFIP WG 8.5 organized the conference on its own, which was also re?ected in the slight name change to IFIP EGOV 2010. Likeitspredecessors,theIFIPEGOV2010conferenceattractedscholarsfrom around the world as a venue of high reputation. In 2010, the conference brought together scholars and practitioners from four continents and 40 countries. Like in 2009, IFIP EGOV was co-located with ePart, the International C- ference on eParticipation. ePart aims at presenting advances in both social and technologicalscienti?c domains, seeking to demonstrate new concepts, methods, and styles of eParticipation. ePart is closely aligned with the IFIP EGOV c- ference. The chairs of both conferences maintain close links and are committed to co-locating the two events in the yearsto come, which intentionally allowsfor exchange and cross-fertilization between the two communities.

Developments in E-Government

Author : D. Griffin
Publisher : IOS Press
ISBN 13 : 1607502313
Total Pages : 224 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Developments in E-Government by : D. Griffin

Download or read book Developments in E-Government written by D. Griffin and published by IOS Press. This book was released on 2007-04-19 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out to provide a more critical evaluation of developments in e-government. The analytical tools, frameworks and theoretical perspectives employed by the contributors should enable students and practitioners to analyze and critique local, national and global progress in undertaking technology-enabled change in the processes of government. The scope of the book includes the area traditionally associated with e-government, i.e. service delivery by various levels of government. In addition, it examines the emerging area of e-democracy, in which technology is being utilized to provide a digital presence for the democratic processes of government. The book is a synthesis of theoretical contributions and empirical investigations. The contributors have been assembled from across the European Union and beyond to present empirical evidence from studies undertaken in a number of different countries. The knowledge gained from the implementation of e-government on an international scale, at the national and local level, should provide a useful reference point for policy makers and academics that are steering and evaluating future developments in e-government.

E-government 2001

Author : Mark A. Abramson
Publisher : Rowman & Littlefield
ISBN 13 : 9780742513389
Total Pages : 260 pages
Book Rating : 4.5/5 (133 download)

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Book Synopsis E-government 2001 by : Mark A. Abramson

Download or read book E-government 2001 written by Mark A. Abramson and published by Rowman & Littlefield. This book was released on 2001 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Government 2001 provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments--at the federal, state, and local levels--are today as they continue their march toward e-government. Case studies include analysis of the use of auction models by government, privacy strategies for e-government, e-commerce applications in government, the use of the Internet to deliver government services, and a study of how state employment agencies are using technology to provide improved service. From these case studies, Mark A. Abramson and Grady E. Means develop six initial lessons which government leaders should know before undertaking major e-government initiatives. The lessons should prove valuable to all executives who aspire to transform their organizations from traditional bureaucracies to e-enabled organizations.

Design, User Experience, and Usability: User Experience Design for Diverse Interaction Platforms and Environments

Author : Aaron Marcus
Publisher : Springer
ISBN 13 : 3319076264
Total Pages : 825 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Design, User Experience, and Usability: User Experience Design for Diverse Interaction Platforms and Environments by : Aaron Marcus

Download or read book Design, User Experience, and Usability: User Experience Design for Diverse Interaction Platforms and Environments written by Aaron Marcus and published by Springer. This book was released on 2014-06-11 with total page 825 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four-volume set LNCS 8517, 8518, 8519 and 8520 constitutes the proceedings of the Third International Conference on Design, User Experience, and Usability, DUXU 2014, held as part of the 16th International Conference on Human-Computer Interaction, HCII 2014, held in Heraklion, Crete, Greece in June 2014, jointly with 13 other thematically similar conferences. The total of 1476 papers and 220 posters presented at the HCII 2014 conferences were carefully reviewed and selected from 4766 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 256 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this four-volume set. The 76 papers included in this volume are organized in topical sections on design for the web, design for the mobile experience, design of visual information, design for novel interaction techniques and realities, games and gamification.

Digital Access and E-Government: Perspectives from Developing and Emerging Countries

Author : Mothataesi Sebina, Peter Mazebe II
Publisher : IGI Global
ISBN 13 : 146665869X
Total Pages : 377 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Digital Access and E-Government: Perspectives from Developing and Emerging Countries by : Mothataesi Sebina, Peter Mazebe II

Download or read book Digital Access and E-Government: Perspectives from Developing and Emerging Countries written by Mothataesi Sebina, Peter Mazebe II and published by IGI Global. This book was released on 2014-03-31 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Access to government information faces many roadblocks in developing and emerging economies due to lack of appropriate legal frameworks and other requisite information laws. However, there is hope that many countries are now recognizing the importance of providing access to public information resources. Digital Access and E-Government: Perspectives from Developing and Emerging Countries explores the relationships that exist between access to information laws and e-government. It shares the strategies used in encouraging access to information in a variety of jurisdictions and environments, to be of use to e-government designers and practitioners, policymakers, and university professors.

Foundations of Digital Government

Author : Daniel Veit
Publisher : Springer Science & Business Media
ISBN 13 : 3642385117
Total Pages : 168 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Foundations of Digital Government by : Daniel Veit

Download or read book Foundations of Digital Government written by Daniel Veit and published by Springer Science & Business Media. This book was released on 2013-09-12 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital government consists in the purposeful use of information and communication technologies (ICT), in particular the internet, to transform the relationship between government and society in a positive manner. This book focuses on the current status, prospects and foundations of digital government. Integrating examples and cases from administrative practice, it covers all important aspects of digital government management. Learning outcomes include Understanding the implications of the internet for government and society Gaining deeper insights into the concept and opportunities of digital democracy Understanding the challenges of moving public services online

ECEG2013- 13th European Conference on eGovernment

Author : Walter Castelnovo
Publisher : Academic Conferences Limited
ISBN 13 : 1909507229
Total Pages : 688 pages
Book Rating : 4.9/5 (95 download)

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Book Synopsis ECEG2013- 13th European Conference on eGovernment by : Walter Castelnovo

Download or read book ECEG2013- 13th European Conference on eGovernment written by Walter Castelnovo and published by Academic Conferences Limited. This book was released on 2013-06-13 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of authors at the 13th European Conference on e-Government (ECEG 2013). The Conference this year is hosted by the Iuniversity of Insubria in Como, Italy. The Conference Chair is Professor Walter Castelnovo and the Programme Chair is Professor Elena Ferrari, both are fro the Department of Theoretical and Applied Sciences at the University of Insubria. The opening keynote address is given by Dr Gianluca Misuraca from the European Commission, Joint Research Centre, Institute for Prospective Technological Studies, Seville, Spain and Gianluca is addressing the topic "eGovernment: Past, Present & Future: A policy-research perspective for renewing governance in the digital age". The second day of the conference is opened by Dr Antoinio Cordella from the London School of Economics, London, UK, who will talk about "Public value creation: the new challenge for e-government policies". ECEG brings together, researchers, Government officials and practitioners in the area of e-Government from around the world. Participants are able to share their research findings and explore the latest developments and trends in the field which can then be disseminated to the wider community. With an initial submission of 153 abstracts, after the double blind, peer review process there are papers published in these Conference Proceedings from 40 countries including Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Croatia, Denmark, Eygpt, Germany, Greece, India, Iran, Iraq, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Romania, Russia, Saudi Arabia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK and USA. This will ensure a very interesting two days.