Developing Lean Leaders at Northeast Georgia Health System

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Publisher :
ISBN 13 : 9781948210003
Total Pages : 284 pages
Book Rating : 4.2/5 (1 download)

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Book Synopsis Developing Lean Leaders at Northeast Georgia Health System by : Jeffrey Liker

Download or read book Developing Lean Leaders at Northeast Georgia Health System written by Jeffrey Liker and published by . This book was released on 2017-10-29 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: With so many changes in health care today, it is key for leadership at Northeast Georgia Health System to have a full understanding of our organizational focus on continuous improvement, our Quest for Excellence. The understanding, support and fostering of our Quest for Excellence is necessary as we strive to better serve our patients, families and visitors through exceptional service. Quest for Excellence is our goal to be better tomorrow than we are today and is a direct reflection of our core values and mission to improve the health of our community in all we do.

Leading Change Through Problem Solving at Northeast Georgia Health System

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Publisher :
ISBN 13 : 9780997560398
Total Pages : 100 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Leading Change Through Problem Solving at Northeast Georgia Health System by : Jeffrey Liker

Download or read book Leading Change Through Problem Solving at Northeast Georgia Health System written by Jeffrey Liker and published by . This book was released on 2017-10-26 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading Change Through Problem Solving at Northeast Georgia Health System was created to send a consistent message to NGHS's 7,000 employees on their Quest for Excellence. It is no surprise that they discovered that Lean Leadership is much more than implementing tools. It is a mindset that is developed through practicing deliberate problem solving, with a coach. The Lean Leadership Development Model (LLDM) presented in this book is intuitive and aligns well with accepted principles of operational excellence. It expands significantly on the elements of Lean, structuring them in a more specific way that can be operationalized by lean practitioners. You can learn everything you want about the Toyota Way; you can implement the tools they have created, but if you do not have the behaviors established within your culture, it will not be successful for long-term sustainment of operational excellence. This Shingo Award Winning book can be referred to as the fieldbook for The Toyota Way to Lean Leadership. It answers the questions: How can I apply this in my organization? What concrete actions can I take to begin the journey of becoming a lean leader? How can I spread this learning to all parts of the organization? What critical tools are needed to turn the theory to practice? The book treats you as a student who will be actively engaged in developing lean leader skills as you read. It acts as a tutorial for beginning the journey.

Lean Thinking for Emerging Healthcare Leaders

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Publisher : Business Expert Press
ISBN 13 : 1952538319
Total Pages : 194 pages
Book Rating : 4.9/5 (525 download)

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Book Synopsis Lean Thinking for Emerging Healthcare Leaders by : Arnout Orelio

Download or read book Lean Thinking for Emerging Healthcare Leaders written by Arnout Orelio and published by Business Expert Press. This book was released on 2020-09-23 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Thinking for Emerging Healthcare Leaders: How to Develop Yourself and Implement Process Improvements aims to solve the issues in modern day healthcare by handing over the reins of the improvement process to healthcare professionals. Putting those who are doing the work and are closest to the actual situation in the lead. The purpose of this book is to help you understand how to develop yourself and your leadership in such a way that will best benefit your team and your patients. This includes change management practices that will help to build commitment with your team members, colleagues, management, patients, and other stakeholders. This book educates you, as a leading medical professional, in the principles and values of Lean leadership and management. It will teach you how to improve healthcare from the inside, making it safer, better, faster, more accessible, and more affordable. With this book we want to inspire, motivate, and stimulate you to lead continuous improvement—while being respectful to people—on your way to ideal care for every patient. The primary target audience for the book are medical professionals who have (recently) acquired leadership, management, or business responsibilities. The book will also be of high value to those who obtained temporary leadership positions, like project leaders, problem solvers, change managers, and innovators. Because most of the teachings in the book are meta skills and ways of thinking, the book is easily relatable and transferable to other disciplines and even sectors.

Practical Lean Leadership for Health Care Managers

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Publisher : CRC Press
ISBN 13 : 1498748066
Total Pages : 136 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Practical Lean Leadership for Health Care Managers by : Kjeld H. Aij PhD

Download or read book Practical Lean Leadership for Health Care Managers written by Kjeld H. Aij PhD and published by CRC Press. This book was released on 2017-08-02 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of Lean tools appears relatively simple, but the change in culture required to turn Lean into a lasting success requires strong leadership. Previously published books about Lean in health care illustrate success stories, lessons learned, and challenges for the future. This book continues where those books leave off by describing the

Sustaining Lean in Healthcare

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Publisher : CRC Press
ISBN 13 : 1439840288
Total Pages : 144 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Sustaining Lean in Healthcare by : Michael Nelson

Download or read book Sustaining Lean in Healthcare written by Michael Nelson and published by CRC Press. This book was released on 2018-09-18 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Among the first books to focus on physician engagement during a Lean effort, Sustaining Lean in Healthcare: Developing and Engaging Physician Leadership explains how to ensure ongoing physician participation long after the consultant leaves. Dr. Michael Nelson, an early adopter of Lean in healthcare, explains how to use these synergic tools to achi

Developing Lean Leaders at All Levels

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Publisher :
ISBN 13 : 9780991493234
Total Pages : 284 pages
Book Rating : 4.4/5 (932 download)

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Book Synopsis Developing Lean Leaders at All Levels by : Jeffrey K. Liker

Download or read book Developing Lean Leaders at All Levels written by Jeffrey K. Liker and published by . This book was released on 2014-08-14 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Developing Lean Leaders at all Levels we build on the theory in the original book, The Toyota Way to Lean Leadership, and answer the questions: How can I apply this in my organization? What concrete actions can I take to begin the journey of becoming a lean leader? How can I spread this learning to all parts of the organization? What critical tools are needed to turn the theory to practice? This book adds examples from over twenty years of experience by Dr. Liker in working with companies outside of Toyota. The book treats you as a student who will be actively engaged in developing lean leader skills as you read. It acts as a tutorial for beginning the journey.

Developing Lean Leaders at All Levels

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Publisher : Lean Leadership Institute Publications
ISBN 13 : 9780991493203
Total Pages : 0 pages
Book Rating : 4.4/5 (932 download)

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Book Synopsis Developing Lean Leaders at All Levels by : Jeffrey K. Liker

Download or read book Developing Lean Leaders at All Levels written by Jeffrey K. Liker and published by Lean Leadership Institute Publications. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2016 winner of the SHINGO RESEARCH AND PROFESSIONAL PUBLICATION AWARD, Developing Lean Leaders at all Levels: A Practical Guide is a management Must Read. The Lean Leadership Development Model (LLDM) presented in this book is intuitive, and aligns well with accepted principles of operational excellence. It expands significantly on the elements of Lean, structuring them in a more specific way that can be operationalized by lean practitioners. You can learn everything you want about the Toyota Way; you can implement the tools they have created, but if you do not have the behaviors established within your culture, it will not be successful for long-term sustainment of operational excellence. Leadership must walk the talk of true north in every aspect of the Lean Leadership Development Model (LLDM) as conveyed in detail by Dr. Liker in this recent Shingo Award Winning Book. In Developing Lean Leaders at all Levels we build on the theory in the original book, The Toyota Way to Lean Leadership, and answer the questions: How can I apply this in my organization? What concrete actions can I take to begin the journey of becoming a lean leader? How can I spread this learning to all parts of the organization? What critical tools are needed to turn the theory to practice? This book adds examples from over twenty years of experience by Dr. Liker in working with companies outside of Toyota. The book treats you as a student who will be actively engaged in developing lean leader skills as you read. It acts as a tutorial for beginning the journey

Developing Lean Leaders at Parsons

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Publisher :
ISBN 13 : 9781948210072
Total Pages : 284 pages
Book Rating : 4.2/5 (1 download)

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Book Synopsis Developing Lean Leaders at Parsons by : Director of the Value Chain Analysis Program and the Japan Management Program Jeffrey K Liker

Download or read book Developing Lean Leaders at Parsons written by Director of the Value Chain Analysis Program and the Japan Management Program Jeffrey K Liker and published by . This book was released on 2018-01-05 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The pace of change in construction has never been higher. The size and scale of projects continue to increase and the need for productivity improvement is becoming a necessity, not a goal. Developing leadership capability to serve these needs is a priority of our company. Helping all our employees understand and support our Lean journey and the impact it can have on improving the work lives of our field and office personnel is at the center of our mission for continuous improvement. Developing Lean Leaders at Parsons is a book that I feel truly describes and helps us understand how respect for people is fundamental to Lean. How? Beginning with a commitment to self-development and an understanding of how becoming better problem solvers by creating lean processes. These lean processes will help us expose problems which can be solved which in turn develops great leaders. Electrical and technology infrastructure is integrated into many stages of the construction process. By paying attention to where we can create flow to our work and reduce variation in the hand-offs is key to the success of our projects. The opportunity for Lean to transform our company by developing great leaders at all levels is upon us. I am confident you will find, the learnings in this book will show you how to improve not only your work, but your personal lives. This will influence the people you lead, and your customers. Your customers will appreciate how they can count on you to be an asset to their business success. Parsons will be solidified as a preferred provider to all our customers and a preferred employer for all of you.

Lean Leadership for Healthcare

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Publisher : CRC Press
ISBN 13 : 1466515546
Total Pages : 257 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Lean Leadership for Healthcare by : Ronald G. Bercaw

Download or read book Lean Leadership for Healthcare written by Ronald G. Bercaw and published by CRC Press. This book was released on 2013-04-23 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare organizations that have already applied Lean thinking to their processes, with the diligence of effective management and strong leadership support, are now realizing the benefits of their efforts. And, many of those benefits surpass what was thought possible just a few years ago. To be successful, these organizations had to provide the leadership to arrive at their future state. Written by a Shingo Prize-winning author and Lean sensei, Lean Leadership for Healthcare: Approaches to Lean Transformation explains how to apply Lean improvement to both clinical and non-clinical processes. It presents valuable lessons learned by the author over the years of leading improvements in this complex industry and lays out a clear roadmap for initiating your Lean improvements. Illustrating the leadership behaviors required to achieve sustainable success, the book is ideal for leaders in the healthcare industry looking to initiate Lean improvements to clinical and non-clinical processes. It reviews the fundamentals of Lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence. It also describes how to mitigate the risk of failure when undergoing large-scale corporate change—including what can go wrong and how to prevent these failures. The book includes case studies that share the time-tested insights of healthcare team members and leaders. It outlines a management system for sustaining your Lean improvements and provides the Lean leadership approaches, thoughts, and visual tools you’ll need to guide your organization along the path toward world-class healthcare performance.

Lean Daily Management for Healthcare

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Publisher : CRC Press
ISBN 13 : 1315350734
Total Pages : 164 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Lean Daily Management for Healthcare by : Brad White

Download or read book Lean Daily Management for Healthcare written by Brad White and published by CRC Press. This book was released on 2016-08-19 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: You likely don’t need any more tools, programs, or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need, this book presents a Lean management system that can help break down barriers between staff, directors, and administration and empower front-line staff to resolve their own problems. Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders provides practical, step-by-step guidance on how to roll out Lean daily management in a hospital setting. Ideal for leaders that may feel lost in the transition process, the book supplies a roadmap to help you identify where your hospital currently is in its Lean process, where it’s headed, and how your role will change as you evolve into a Lean leader. Illustrating the entire process of implementing Lean daily management, the book breaks down the cultural progression of units into discreet, objectively measurable phases. It identifies what leaders at all levels of the organization must do to progress units into the next phase of development. Complete with case studies from different service areas in the hospital, the book explains how to link problem-solving boards together to achieve meaningful and measurable improvements in: the emergency department, the operating room, discharge times, clinics, quality, and patient satisfaction. After reading this book you will understand how consistent rounding, a few whiteboards, pen-and-paper data, and a focused effort on working the Plan-Do-Study-Act cycle can help you build a common problem-solving bench strength throughout your organization—establishing the framework upon which future improvement can be built.

A Lean Guide to Transforming Healthcare

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Publisher : Quality Press
ISBN 13 : 0873893166
Total Pages : 194 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis A Lean Guide to Transforming Healthcare by : Tom Zidel

Download or read book A Lean Guide to Transforming Healthcare written by Tom Zidel and published by Quality Press. This book was released on 2006-04-14 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first and foremost, to provide value to the patient/customer, and in so doing eliminate the delays, overcrowding, and frustration associated with the existing care delivery system. Lean creates a better working environment where what is supposed to happen does happen. On time, every time. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. A lean organization values its employees and encourages their involvement in organizational initiatives which, in turn, sustains hospital-wide quality improvements. The opportunities for lean in healthcare are limitless. This is not a book to be read and forgotten, nor is it meant to sit on a book shelf as another addition to an impressive but underutilized collection of how-to books. As the name implies, it is a guide; a companion to be referenced again and again as the organization moves forward with its lean transformation. "This is a well-researched, well-written work by an individual who understands the current healthcare environment. It provides a practical and sound understanding of the concepts and application for Lean and Six Sigma." James R. Bente Vice President, Quality & Organizational Development Memorial Health System "Healthcare quality professionals in the U.S. and abroad could benefit from the content of this book...Comprehensive discussion of lean and its relevance to healthcare, excellent description of techniques and tools, and excellent examples and figures." Luc R. Pelletier, MSN APRN BC FNAHQ FAAN Editor in Chief Journal for Healthcare Quality COMMENTS FROM OTHER CUSTOMERS Average Customer Rating (4.5 of 5 based on 4 reviews) "This book is easy to read and demystifies the complex world of Lean by clearly explaining what Lean is, what it does, and the tools used; all in the context of healthcare. Because examples illustrate the benefit of Lean not just to the healthcare industry, but to us as patients, the business case is especially compelling. Instructions address technical challenges and draw from best practices in change management. The guide provides a road map for implementation and seasoned insights that leave one trusting that Lean is very doable, and a necessity." A reader in Seattle, Washington "I thoroughly enjoyed this book as it provides concrete and detailed examples of Lean principles applied to a healthcare environment. I myself am new to healthcare and am overwhelmed at the wealth of opportunities for improvement. I plan on using some lean principles to demonstrate that improvements don't have to be complex or costly to achieve results" A reader in Montreal, Quebec "This is an excellent resource. I consider it 'required reading' for all that are new to Lean / Process Improvement. In my role, I facilitate 5-10 concurrent process improvement projects. This book has been invaluable as a teaching tool. I've asked each project leader to buy, read and study this book. All have commented that it has an easy read, helped them to understand the Lean concepts, and quickly implement the tools. As a group, we're better able to speak the same language and have a common understanding of the tools.brI highly recommended this book. I would also recommend the website (www.leanhospitals.org), wh..." A reader in Wausau, Wisconsin

Building Lean Leaders

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Publisher :
ISBN 13 :
Total Pages : 190 pages
Book Rating : 4.:/5 (956 download)

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Book Synopsis Building Lean Leaders by : Walter E. Myers

Download or read book Building Lean Leaders written by Walter E. Myers and published by . This book was released on 2016 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this thesis is to recommend a leadership approach in healthcare with a primary focus on two key strategies, transformational leadership and the application of lean methodologies. The implementation of such an approach, joining a proven leadership strategy with a proven production system, can potentially improve the quality of the work, reduce stress on team members and leaders, and reduce the costs. More importantly it should help reduce the number of healthcare associated infections (HAI’s) and the death and suffering they cause. The literature review included relevant areas of three primary topics, healthcare, leadership and lean methodologies. Points of special focus included HAI’s, partnership, trust, transformational leadership, and the Toyota Production System (TPS). The healthcare research revealed tremendous harm caused to patients by infections associated with healthcare and was a compelling call to action for this thesis. Tens of thousands of patients suffer and die each year due to HAI’s, the majority of which are preventable. The research on transformational leadership indicated it improved human performance and improved the capacity and quality of life of followers. Developing followers into leaders was a primary function and benefit of transformational leadership. It was evident in the literature that a culture of trust, transparency, and integrity, with a partnership mindset, and a compelling vision or purpose improved performance. Lean, particularly the TPS, produced outstanding results in quality, efficiency and reliability, all currently lacking in healthcare, and all contributors to reducing HAI’s. This thesis concluded with the recommendation that a leader led training approach should be designed to combine transformational leadership with lean methodologies. The primary focus of this training should be building team members into transforming lean leaders to ensure continuous improvement. The daily use of relevant stories and open-ended questions by leaders can inspire critical thinking by staff members and help create a learning culture. Such a leader led training program well designed and appropriately delivered, could create a healthy and nurturing human culture for staff members with a safer, higher quality, and lower cost service for patients in the high risk high pressure environment of healthcare today.

Lean-Driven Innovation

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Publisher : CRC Press
ISBN 13 : 1482259699
Total Pages : 476 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Lean-Driven Innovation by : Norbert Majerus

Download or read book Lean-Driven Innovation written by Norbert Majerus and published by CRC Press. This book was released on 2017-07-27 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2005, Goodyear‘s research and development (RandD) engine was not performing up to its full potential. The RandD organization developed high-quality tires, but the projects were not always successful. Goodyear embarked on a major initiative to transform its innovation creation processes by learning, understanding, and applying lean product develo

Improving School Leadership

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Publisher : Rand Corporation
ISBN 13 : 0833048910
Total Pages : 179 pages
Book Rating : 4.8/5 (33 download)

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Book Synopsis Improving School Leadership by : Catherine H. Augustine

Download or read book Improving School Leadership written by Catherine H. Augustine and published by Rand Corporation. This book was released on 2009 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving the nation's public schools is one of the highest priorities of federal, state, and local government in America. Recent research has shown that the quality of the principal is, among school-based factors, second only to the quality of the teacher in contributing to what students learn in the classroom. New programs to develop school leaders who can exercise vigilance over instruction and support effective teaching practices are not likely to succeed, however, if they are inconsistent with other state and district policies affecting school leadership. The Wallace Foundation, which focuses its grantmaking in education primarily on school leadership, has posited that well-coordinated policies and initiatives to develop leadership standards, provide high-quality training, and improve the conditions that affect principals' work will increase their ability to improve instruction in their schools. This study documents the actions taken by the Foundation's grantees to create a more cohesive set of policies and initiatives to improve instructional leadership in schools; describes how states and districts have worked together to forge such policies and initiatives around school leadership; and examines the hypothesis that more-cohesive systems do in fact improve school leadership. The study found that it is possible to build more-cohesive leadership systems and that such efforts appear to be a promising approach to developing school leaders engaged in improving instruction. Although the study did not find evidence that the full underlying theory behind this initiative is sound, it did find a correlation between improved conditions for principals and their engagement in instructional practices.

The Bright Family, 1

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Publisher : Bright Family
ISBN 13 : 9781524870799
Total Pages : 160 pages
Book Rating : 4.8/5 (77 download)

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Book Synopsis The Bright Family, 1 by : Matthew Cody

Download or read book The Bright Family, 1 written by Matthew Cody and published by Bright Family. This book was released on 2021-09-07 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the multiverse with the Bright Family! In this first graphic novel of the smash hit Epic Originals series, join siblings Nia and Jayden on an out-of-this-world adventure to find their missing parents. Meet the brilliant, overachieving Bright Family: While Mom's off-planet literally saving the world and Dad's holed up in his laboratory, 12-year-old Nia's trying to win every robotics competition, and her younger brother, Jayden...well, actually, Jayden's just trying to avoid doing his homework so has more time to daydream about kaiju and design giant robots. But when a dimensional portal sends Mom and Dad who-knows-where, it's up to Nia and Jayden (and their robot nanny, Dusty) to bring their parents home. The question is, where in the multiverse could they possibly be? Through their travels, the Brights--kids and parents alike--learn how one person's actions can lead to consequences that affect the whole family, and sometimes even the entire multiverse!

Lean Thinking for Healthcare

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Publisher : Springer Science & Business Media
ISBN 13 : 1461480361
Total Pages : 663 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Lean Thinking for Healthcare by : Nilmini Wickramasinghe

Download or read book Lean Thinking for Healthcare written by Nilmini Wickramasinghe and published by Springer Science & Business Media. This book was released on 2013-10-04 with total page 663 pages. Available in PDF, EPUB and Kindle. Book excerpt: A growing, aging population; the rise to epidemic proportions of various chronic diseases; competing, often overlapping medical technologies; and of course, skyrocketing costs compounded by waste and inefficiency - these are just a few of the multifarious challenges currently facing healthcare delivery. An unexpected source of solutions is being imported from the manufacturing sector: lean thinking. Lean Principles for Healthcare presents a conceptual framework, management principles, and practical tools for professionals tasked with designing and implementing modern, streamlined healthcare systems or overhauling faulty ones. Focusing on core components such as knowledge management, e-health, patient-centeredness, and collaborative care, chapters illustrate lean concepts in action across specialties (as diverse as nursing, urology, and emergency care) and around the globe. Extended case examples show health systems responding to consumer needs and provider realities with equal efficiency and effectiveness, and improved quality and patient outcomes. Further, contributors tackle the gamut of technological, medical, cultural, and business issues, among them: Initiatives of service-oriented architecture towards performance improvement Adapted lean thinking for emergency departments Lean thinking in dementia care through smart assistive technology Supporting preventive healthcare with persuasive services Value stream mapping for lean healthcare A technology mediated solution to reduce healthcare disparities Geared toward both how lean ideas can be carried out and how they are being used successfully in the real world, Lean Principles for Healthcare not only brings expert knowledge to healthcare managers and health services researchers but to all who have an interest in superior healthcare delivery.

Preventing Physician Burnout

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Publisher :
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.6/5 (441 download)

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Book Synopsis Preventing Physician Burnout by : Mph Diane W Shannon, MD

Download or read book Preventing Physician Burnout written by Mph Diane W Shannon, MD and published by . This book was released on 2020-06 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic has exacerbated burnout for clinicians and administrators alike, heightening the need for this practical guide that provides a comprehensive approach to empowering physicians while ensuring organizational resilience. In this second edition of Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine, doctors Paul DeChant and Diane Shannon define burnout, explore the consequences for physicians, patients, and the health care system, identify the underlying causes that are fueling the burnout epidemic, and provide case studies with specific interventions that have demonstrated success in healing the broken clinical workplace.Based on their experience and extensive interviews with experts in burnout, health care, and Lean management, they give voice to patient advocates, burnout researchers, leaders of health care organizations, and the physicians themselves. DeChant and Shannon also share examples of strategies that hospitals and physician practices across the United States are using to address the root causes of burnout among physicians, including action items for preventing burnout and curbing the crisis."It is hard to see how we can create the health care system we want and need on the backs of joyless and unengaged doctors. This well-written, practical book offers the prescription we need to address this crisis." Robert Wachter, MD, author of The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine's Computer Age