Designing Social Service Systems

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Designing Social Systems in a Changing World

Author : Bela H. Banathy
Publisher : Springer Science & Business Media
ISBN 13 : 1475799810
Total Pages : 381 pages
Book Rating : 4.4/5 (757 download)

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Book Synopsis Designing Social Systems in a Changing World by : Bela H. Banathy

Download or read book Designing Social Systems in a Changing World written by Bela H. Banathy and published by Springer Science & Business Media. This book was released on 2013-11-22 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this original text/reference, Bela H. Banathy discusses a broad range of design approaches, models, methods, and tools, together with the theoretical and philosophical bases of social systems design. he explores the existing knowledge bases of systems design; introduces and integrates concepts from other fields that contribute to design thinking and practice; and thoroughly explains how competence in social systems design empowers people to direct their progress and create a truly participative democracy. Based on advanced learning theory and practice, the text's material is enhanced by helpful diagrams that illustrate novel concepts and problem sets that allow readers to apply these concepts.

Social Systems and Design

Author : Gary S. Metcalf
Publisher : Springer
ISBN 13 : 443154478X
Total Pages : 245 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Social Systems and Design by : Gary S. Metcalf

Download or read book Social Systems and Design written by Gary S. Metcalf and published by Springer. This book was released on 2014-07-08 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: We live in the worlds that we help to create every day. Every activity either supports an existing system or effects some change, however small. But is it possible to consciously create the worlds in which we want to live? This volume brings together systems theorists and practitioners who have worked on that question for decades. It explores connections between design and systems ideas to explain why some efforts have been more successful than others, and what is needed if we are to move forward. It offers reflections on early and large-scale attempts at impacting societal systems, as well as proposals for taking those ideas into the future. Examples date back to the Club of Rome in the 1960s and look forward to the creation of ecologically sustainable systems in the future. They address the need for collaboration and inclusion in settings from communities to corporations. And while theories are presented as support for the examples, they are explained in practical ways meant to be accessible both to students and to general readers.

Design for Services

Author : Anna Meroni
Publisher : CRC Press
ISBN 13 : 1317152387
Total Pages : 299 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Services by : Anna Meroni

Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

The Social Design of Technical Systems

Author : Brian Whitworth
Publisher :
ISBN 13 : 9788792964090
Total Pages : 258 pages
Book Rating : 4.9/5 (64 download)

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Book Synopsis The Social Design of Technical Systems by : Brian Whitworth

Download or read book The Social Design of Technical Systems written by Brian Whitworth and published by . This book was released on 2014-05-01 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hundreds of millions of people use social technologies like Wikipedia, Facebook and YouTube every day, but what makes them work? And what is the next step? The Social Design of Technical Systems explores the path from computing revolution to social evolution. Based on the assumption that it is essential to consider social as well as technological requirements, as we move to create the systems of the future, this book explores the ways in which technology fits, or fails to fit, into the social reality of the modern world. Important performance criteria for social systems, such as fairness, synergy, transparency, order and freedom, are clearly explained for the first time from within a comprehensive systems framework, making this book invaluable for anyone interested in socio-technical systems, especially those planning to build social software. This book reveals the social dilemmas that destroy communities, exposes the myth that computers are smart, analyses social errors like the credit meltdown, proposes online rights standards and suggests community-based business models. If you believe that our future depends on merging social virtue and technology power, you should read this book.

Integrating Social Care into the Delivery of Health Care

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309493439
Total Pages : 195 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Integrating Social Care into the Delivery of Health Care by : National Academies of Sciences, Engineering, and Medicine

Download or read book Integrating Social Care into the Delivery of Health Care written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2020-01-30 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health was released in September 2019, before the World Health Organization declared COVID-19 a global pandemic in March 2020. Improving social conditions remains critical to improving health outcomes, and integrating social care into health care delivery is more relevant than ever in the context of the pandemic and increased strains placed on the U.S. health care system. The report and its related products ultimately aim to help improve health and health equity, during COVID-19 and beyond. The consistent and compelling evidence on how social determinants shape health has led to a growing recognition throughout the health care sector that improving health and health equity is likely to depend â€" at least in part â€" on mitigating adverse social determinants. This recognition has been bolstered by a shift in the health care sector towards value-based payment, which incentivizes improved health outcomes for persons and populations rather than service delivery alone. The combined result of these changes has been a growing emphasis on health care systems addressing patients' social risk factors and social needs with the aim of improving health outcomes. This may involve health care systems linking individual patients with government and community social services, but important questions need to be answered about when and how health care systems should integrate social care into their practices and what kinds of infrastructure are required to facilitate such activities. Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health examines the potential for integrating services addressing social needs and the social determinants of health into the delivery of health care to achieve better health outcomes. This report assesses approaches to social care integration currently being taken by health care providers and systems, and new or emerging approaches and opportunities; current roles in such integration by different disciplines and organizations, and new or emerging roles and types of providers; and current and emerging efforts to design health care systems to improve the nation's health and reduce health inequities.

Handbook of Research on Socio-Technical Design and Social Networking Systems

Author : Whitworth, Brian
Publisher : IGI Global
ISBN 13 : 1605662658
Total Pages : 1034 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Handbook of Research on Socio-Technical Design and Social Networking Systems by : Whitworth, Brian

Download or read book Handbook of Research on Socio-Technical Design and Social Networking Systems written by Whitworth, Brian and published by IGI Global. This book was released on 2009-03-31 with total page 1034 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addresses current issues of research into socio-technical systems (STSs). Provides suggestions on how social knowledge can synergize with technical knowledge.

Design for Social Innovation

Author : Mariana Amatullo
Publisher : Routledge
ISBN 13 : 1000464512
Total Pages : 487 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Design for Social Innovation by : Mariana Amatullo

Download or read book Design for Social Innovation written by Mariana Amatullo and published by Routledge. This book was released on 2021-11-29 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United Nations, Australia Post, and governments in the UK, Finland, Taiwan, France, Brazil, and Israel are just a few of the organizations and groups utilizing design to drive social change. Grounded by a global survey in sectors as diverse as public health, urban planning, economic development, education, humanitarian response, cultural heritage, and civil rights, Design for Social Innovation captures these stories and more through 45 richly illustrated case studies from six continents. From advocating to understanding and everything in between, these cases demonstrate how designers shape new products, services, and systems while transforming organizations and supporting individual growth. How is this work similar or different around the world? How are designers building sustainable business practices with this work? Why are organizations investing in design capabilities? What evidence do we have of impact by design? Leading practitioners and educators, brought together in seven dynamic roundtable discussions, provide context to the case studies. Design for Social Innovation is a must-have for professionals, organizations, and educators in design, philanthropy, social innovation, and entrepreneurship. This book marks the first attempt to define the contours of a global overview that showcases the cultural, economic, and organizational levers propelling design for social innovation forward today.

Designing Social Interfaces

Author : Christian Crumlish
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491919825
Total Pages : 619 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Designing Social Interfaces by : Christian Crumlish

Download or read book Designing Social Interfaces written by Christian Crumlish and published by "O'Reilly Media, Inc.". This book was released on 2015-08-13 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a set of design principles, patterns, and best practices that can be used to create user interfaces for new social websites or to improve existing social sites, along with advice for common challenges faced when designing social interfaces.

Designing with Society

Author : Scott Boylston
Publisher : Routledge
ISBN 13 : 1351372068
Total Pages : 379 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Designing with Society by : Scott Boylston

Download or read book Designing with Society written by Scott Boylston and published by Routledge. This book was released on 2019-05-28 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores an emerging design culture that rigorously applies systems thinking to the practice of design as a form of facilitating change on an increasingly crowded planet. Designers conversant in topics such as living systems, cultural competence, social justice, and power asymmetries can contribute their creative skills to the world of social innovation to help address the complex social challenges of the 21st century. By establishing a foundation built on the capabilities approach to human development, designers have an opportunity to transcend previous disciplinary constraints, and redefine our understanding of design agency. With an emphasis on developing an adaptability to dynamic situations, the cultivation of diversity, and an insistence on human dignity, this book weaves together theories and practices from diverse fields of thought and action to provide designers with a concrete yet flexible set of actionable design principles. And, with the aim of equipping designers with the ability to drive long-term, sustainable change, it proposes a new set of design competences that emphasize a deeper mindfulness of our interdependence; with each other, and with our life-giving natural systems. It’s a call to action to use design and design thinking as a tool to transform our collective worldviews toward an appreciation for what we all hold in common; a hope and a belief that our future is a place where all of humankind will flourish.

Designing for the Social Web

Author : Joshua Porter
Publisher : Peachpit Press
ISBN 13 : 013208953X
Total Pages : 201 pages
Book Rating : 4.1/5 (32 download)

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Book Synopsis Designing for the Social Web by : Joshua Porter

Download or read book Designing for the Social Web written by Joshua Porter and published by Peachpit Press. This book was released on 2010-04-07 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: No matter what type of web site or application you’re building, social interaction among the people who use it will be key to its success. They will talk about it, invite their friends, complain, sing its high praises, and dissect it in countless ways. With the right design strategy you can use this social interaction to get people signing up, coming back regularly, and bringing others into the fold. With tons of examples from real-world interfaces and a touch of the underlying social psychology theory, Joshua Porter shows you how to design your next great social web application. Inside, you’ll discover: • The real reasons why people participate online and the psychology behind them • The Usage Lifecycle—or how people use your web application over time • How to get people past that trickiest of hurdles: sign-up • What to do when you’ve launched a web application and nobody is using it • How to analyze the effectiveness of your application screens and flows • How to grow your social web application from zero users to 1000—and beyond Designing for the social web is about much more than adding features. It’s about embracing the social interaction of the people who make you successful—and then designing smartly to encourage it.

Design Justice

Author : Sasha Costanza-Chock
Publisher : MIT Press
ISBN 13 : 0262043459
Total Pages : 358 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Design Justice by : Sasha Costanza-Chock

Download or read book Design Justice written by Sasha Costanza-Chock and published by MIT Press. This book was released on 2020-03-03 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: An exploration of how design might be led by marginalized communities, dismantle structural inequality, and advance collective liberation and ecological survival. What is the relationship between design, power, and social justice? “Design justice” is an approach to design that is led by marginalized communities and that aims expilcitly to challenge, rather than reproduce, structural inequalities. It has emerged from a growing community of designers in various fields who work closely with social movements and community-based organizations around the world. This book explores the theory and practice of design justice, demonstrates how universalist design principles and practices erase certain groups of people—specifically, those who are intersectionally disadvantaged or multiply burdened under the matrix of domination (white supremacist heteropatriarchy, ableism, capitalism, and settler colonialism)—and invites readers to “build a better world, a world where many worlds fit; linked worlds of collective liberation and ecological sustainability.” Along the way, the book documents a multitude of real-world community-led design practices, each grounded in a particular social movement. Design Justice goes beyond recent calls for design for good, user-centered design, and employment diversity in the technology and design professions; it connects design to larger struggles for collective liberation and ecological survival.

Building Successful Online Communities

Author : Robert E. Kraut
Publisher : MIT Press
ISBN 13 : 0262528916
Total Pages : 323 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Building Successful Online Communities by : Robert E. Kraut

Download or read book Building Successful Online Communities written by Robert E. Kraut and published by MIT Press. This book was released on 2016-02-12 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: How insights from the social sciences, including social psychology and economics, can improve the design of online communities. Online communities are among the most popular destinations on the Internet, but not all online communities are equally successful. For every flourishing Facebook, there is a moribund Friendster—not to mention the scores of smaller social networking sites that never attracted enough members to be viable. This book offers lessons from theory and empirical research in the social sciences that can help improve the design of online communities. The authors draw on the literature in psychology, economics, and other social sciences, as well as their own research, translating general findings into useful design claims. They explain, for example, how to encourage information contributions based on the theory of public goods, and how to build members' commitment based on theories of interpersonal bond formation. For each design claim, they offer supporting evidence from theory, experiments, or observational studies.

Single-system Designs in the Social Services

Author : Martin Bloom
Publisher : Psychology Press
ISBN 13 : 9781560245742
Total Pages : 208 pages
Book Rating : 4.2/5 (457 download)

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Book Synopsis Single-system Designs in the Social Services by : Martin Bloom

Download or read book Single-system Designs in the Social Services written by Martin Bloom and published by Psychology Press. This book was released on 1993 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book explores basic issues in the use of single-system designs by practitioners in field settings. Single-System Designs in the Social Services addresses current methodological and practice issues involving single-system designs (SSDs). It reviews the history of SSDs and discusses future issues and options in the evaluation of practice in social service settings using SSDs. The book provides an intellectual frame of reference to understand the place of SSDs in contemporary social work practice and examines the application of SSDs to nonbehavioral methods of practice, the use of SSDs in family practice, the connection of SSDs and computers, and criticism (and response) regarding SSDs. While single-system designs are easy to use in many kinds of client situations, their use also raises many important issues. Chapters in this book address such issues and provide tentative suggestions to resolve them by answering such questions as: What are the ethical principles for using single-system designs with clients? How can the parallel revolution in high technology be connected to single-system designs? Do graduates of schools of social work actually use these methods after graduation? Are there practical short-cuts to using these modes of evaluation? How applicable are single-system designs to non-behaviorally oriented practitioners? How can single-system designs be applied to families? Social work educators are mandated by their accrediting organizations to teach students to evaluate their own practice. This book addresses the tough issues in fulfilling that mandate through instruction in single-system designs, discussing topics often not covered in-depth by textbooks. Social work practitioners, researchers, and educators in applied social science such as social work and clinical psychology, will find this a valuable book to help them sort out the myriad issues surrounding the use of single-system designs.

Designing Social Interfaces

Author : Christian Crumlish
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449379222
Total Pages : 520 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Designing Social Interfaces by : Christian Crumlish

Download or read book Designing Social Interfaces written by Christian Crumlish and published by "O'Reilly Media, Inc.". This book was released on 2009-09-17 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creators of Yahoo!'s Design Pattern Library, Designing Social Interfaces provides you with more than 100 patterns, principles, and best practices, along with salient advice for many of the common challenges you'll face when starting a social website. Designing sites that foster user interaction and community-building is a valuable skill for web developers and designers today, but it's not that easy to understand the nuances of the social web. Now you have help. Christian Crumlish and Erin Malone share hard-won insights into what works, what doesn't, and why. You'll learn how to balance opposing factions and grow healthy online communities by co-creating them with your users. Understand the overarching principles you need to consider for every website you create Learn basic design patterns for adding social components to an existing site Rein in misbehaving users on an active community site Build a social experience around a product or service and invite people to join Develop a social utility without having to build an entirely new infrastructure Enable users of your site's content to interact with one another Offer your members the opportunity to connect in the real world Learn to recognize and avoid antipatterns: emergent bad practices in the social network and social media space

Design, When Everybody Designs

Author : Ezio Manzini
Publisher : MIT Press
ISBN 13 : 0262028603
Total Pages : 257 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Design, When Everybody Designs by : Ezio Manzini

Download or read book Design, When Everybody Designs written by Ezio Manzini and published by MIT Press. This book was released on 2015-02-20 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of design, both expert and nonexpert, in the ongoing wave of social innovation toward sustainability. In a changing world everyone designs: each individual person and each collective subject, from enterprises to institutions, from communities to cities and regions, must define and enhance a life project. Sometimes these projects generate unprecedented solutions; sometimes they converge on common goals and realize larger transformations. As Ezio Manzini describes in this book, we are witnessing a wave of social innovations as these changes unfold—an expansive open co-design process in which new solutions are suggested and new meanings are created. Manzini distinguishes between diffuse design (performed by everybody) and expert design (performed by those who have been trained as designers) and describes how they interact. He maps what design experts can do to trigger and support meaningful social changes, focusing on emerging forms of collaboration. These range from community-supported agriculture in China to digital platforms for medical care in Canada; from interactive storytelling in India to collaborative housing in Milan. These cases illustrate how expert designers can support these collaborations—making their existence more probable, their practice easier, their diffusion and their convergence in larger projects more effective. Manzini draws the first comprehensive picture of design for social innovation: the most dynamic field of action for both expert and nonexpert designers in the coming decades.

Community Based System Dynamics

Author : Peter S. Hovmand
Publisher : Springer Science & Business Media
ISBN 13 : 1461487633
Total Pages : 117 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Community Based System Dynamics by : Peter S. Hovmand

Download or read book Community Based System Dynamics written by Peter S. Hovmand and published by Springer Science & Business Media. This book was released on 2013-11-09 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Community Based System Dynamics introduces researchers and practitioners to the design and application of participatory systems modeling with diverse communities. The book bridges community- based participatory research methods and rigorous computational modeling approaches to understanding communities as complex systems. It emphasizes the importance of community involvement both to understand the underlying system and to aid in implementation. Comprehensive in its scope, the volume includes topics that span the entire process of participatory systems modeling, from the initial engagement and conceptualization of community issues to model building, analysis, and project evaluation. Community Based System Dynamics is a highly valuable resource for anyone interested in helping to advance social justice using system dynamics, community involvement, and group model building, and helping to make communities a better place.

This Is Service Design Doing

Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1341 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.