Designing For Digital Transformation Co Creating Services With Citizens And Industry

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Designing for Digital Transformation. Co-Creating Services with Citizens and Industry

Author : Sara Hofmann
Publisher : Springer Nature
ISBN 13 : 3030648230
Total Pages : 480 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Designing for Digital Transformation. Co-Creating Services with Citizens and Industry by : Sara Hofmann

Download or read book Designing for Digital Transformation. Co-Creating Services with Citizens and Industry written by Sara Hofmann and published by Springer Nature. This book was released on 2020-12-01 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, held in Kristiansand, Norway, in December 2020. The 28 revised full research papers included in the volume together with 7 research-in-progress papers and 9 prototype papers, were carefully reviewed and selected from 93 submissions. They are organized in the following topical sections: digital public services; data science; design principles; methodology; platforms and networks; and service science. Due to the Corona pandemic this event was held virtually.

Co-creating Digital Public Services for an Ageing Society

Author : Juliane Jarke
Publisher : Springer Nature
ISBN 13 : 3030528731
Total Pages : 241 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Co-creating Digital Public Services for an Ageing Society by : Juliane Jarke

Download or read book Co-creating Digital Public Services for an Ageing Society written by Juliane Jarke and published by Springer Nature. This book was released on 2020-09-14 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Smart Service Innovation

Author : Jürgen Anke
Publisher : Springer Nature
ISBN 13 : 3031437705
Total Pages : 104 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Smart Service Innovation by : Jürgen Anke

Download or read book Smart Service Innovation written by Jürgen Anke and published by Springer Nature. This book was released on 2023-10-28 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Design Science Research for a New Society: Society 5.0

Author : Aurona Gerber
Publisher : Springer Nature
ISBN 13 : 3031328086
Total Pages : 491 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Design Science Research for a New Society: Society 5.0 by : Aurona Gerber

Download or read book Design Science Research for a New Society: Society 5.0 written by Aurona Gerber and published by Springer Nature. This book was released on 2023-05-18 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 18th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2023, which was held in Pretoria, South Africa, from May 31–June 2, 2023. The 29 full papers presented in this volume were carefully reviewed and selected from 81 submissions. The papers are organized in the following topical sections: Design-oriented Research for Society 5.0 (Theme Track); Design of Systems Using Emerging Technologies; Human-Centered Artificial Intelligence (HCAI); Healthcare Systems and Quality of Life; Innovation and Entrepreneurship; Emerging DSR Methods and Processes; Education and DRS; Human Safety and Cybersecurity; Co-Desing and Collective Creativity for Addressing Grand Challenges; and Sustainability and Responsible Design.

Development Methodologies for Big Data Analytics Systems

Author : Manuel Mora
Publisher : Springer Nature
ISBN 13 : 3031409566
Total Pages : 289 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Development Methodologies for Big Data Analytics Systems by : Manuel Mora

Download or read book Development Methodologies for Big Data Analytics Systems written by Manuel Mora and published by Springer Nature. This book was released on 2023-11-03 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents research in big data analytics (BDA) for business of all sizes. The authors analyze problems presented in the application of BDA in some businesses through the study of development methodologies based on the three approaches – 1) plan-driven, 2) agile and 3) hybrid lightweight. The authors first describe BDA systems and how they emerged with the convergence of Statistics, Computer Science, and Business Intelligent Analytics with the practical aim to provide concepts, models, methods and tools required for exploiting the wide variety, volume, and velocity of available business internal and external data - i.e. Big Data – and provide decision-making value to decision-makers. The book presents high-quality conceptual and empirical research-oriented chapters on plan-driven, agile, and hybrid lightweight development methodologies and relevant supporting topics for BDA systems suitable to be used for large-, medium-, and small-sized business organizations.

Designing for Service

Author : Daniela Sangiorgi
Publisher : Bloomsbury Publishing
ISBN 13 : 1474250157
Total Pages : 288 pages
Book Rating : 4.4/5 (742 download)

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Book Synopsis Designing for Service by : Daniela Sangiorgi

Download or read book Designing for Service written by Daniela Sangiorgi and published by Bloomsbury Publishing. This book was released on 2017-02-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

Leading Public Sector Innovation

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Leading Public Sector Innovation by : Christian Bason

Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Design for Vulnerable Communities

Author : Emanuele Giorgi
Publisher : Springer Nature
ISBN 13 : 3030968669
Total Pages : 480 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Design for Vulnerable Communities by : Emanuele Giorgi

Download or read book Design for Vulnerable Communities written by Emanuele Giorgi and published by Springer Nature. This book was released on 2022-05-30 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to provide bases for reasoning on what challenges urban-architectural design for vulnerable communities will face in the coming years. Several issues, such as technological development, climate change, political crisis and economic uncertainties show as traditional strategies and methodologies are not sufficient to deeply solve the problems of these complex realities. These new changes, which are studied in different fields of knowledge, highlight the fact that the development of effective solutions must be characterized by multidisciplinary approaches and must be based on strategies promoted by different disciplines. For this reason, this contributed volume collects contributions and considerations from experts in various fields of knowledge working in different parts of the world, such as the Americas, Europe and Asia. The goal is precisely to provide the reader with multidisciplinary knowledge and methodologies in order to better reflect and analyze the challenges that designing for vulnerable communities will face in the next few years. These multidisciplinary studies are organized into five sections: Sustainability and Vulnerabilities in Time of the Anthropocene Approaches, Principles and Paradigms to Contemporary Research and Practice for Vulnerable Communities Designing for Vulnerabilities: Applications and Actions Social Engagement in Vulnerable Communities Between Digital and Humanist Visions Vulnerabilities in Context: Analysis and Projects in the U.S.-Mexico Border Region Design for Vulnerable Communities will be of interest primarily to researchers and professionals in the field of urban-architectural design, but it will also be a useful tool to policy makers and members of civil society at large interested in making cities more inclusive.

Enterprise Design, Operations, and Computing

Author : João Paulo A. Almeida
Publisher : Springer Nature
ISBN 13 : 3031176049
Total Pages : 283 pages
Book Rating : 4.0/5 (311 download)

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Book Synopsis Enterprise Design, Operations, and Computing by : João Paulo A. Almeida

Download or read book Enterprise Design, Operations, and Computing written by João Paulo A. Almeida and published by Springer Nature. This book was released on 2022-09-27 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 26th International Conference on Enterprise Design, Operations, and Computing, EDOC 2022, which took place in Bozen-Bolzano, Italy, in October 2022. The 15 full papers included in this book were carefully reviewed and selected from 48 submissions. They were organized in topical sections as follows: enterprise security; enterprise architecture; business process modeling and monitoring; business process mining and discovery; and process-driven applications.

Public Service Logic

Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Building Digital Government Strategies

Author : Rodrigo Sandoval-Almazán
Publisher : Springer
ISBN 13 : 3319603485
Total Pages : 114 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Building Digital Government Strategies by : Rodrigo Sandoval-Almazán

Download or read book Building Digital Government Strategies written by Rodrigo Sandoval-Almazán and published by Springer. This book was released on 2017-08-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.

Systemic Design

Author : Peter Jones
Publisher : Springer
ISBN 13 : 4431556397
Total Pages : 318 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Systemic Design by : Peter Jones

Download or read book Systemic Design written by Peter Jones and published by Springer. This book was released on 2019-01-23 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents emerging work in the co-evolving fields of design-led systemics, referred to as systemic design to distinguish it from the engineering and hard science epistemologies of system design or systems engineering. There are significant societal forces and organizational demands impelling the requirement for “better means of change” through integrated design practices of systems and services. Here we call on advanced design to lead programs of strategic scale and higher complexity (e.g., social policy, healthcare, education, urbanization) while adapting systems thinking methods, creatively pushing the boundaries beyond the popular modes of systems dynamics and soft systems. Systemic design is distinguished by its scale, social complexity and integration – it is concerned with higher-order systems that that entail multiple subsystems. By integrating systems thinking and its methods, systemic design brings human-centred design to complex, multi-stakeholder service systems. As designers engage with ever more complex problem areas, it is necessary to draw on a basis other than individual creativity and contemporary “design thinking” methods. Systems theories can co-evolve with a new school of design theory to resolve informed action on today’s highly resilient complex problems and can deal effectively with demanding, contested and high-stakes challenges.

Designing the Digital Transformation

Author : Alexander Maedche
Publisher : Springer
ISBN 13 : 3319591444
Total Pages : 496 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Designing the Digital Transformation by : Alexander Maedche

Download or read book Designing the Digital Transformation written by Alexander Maedche and published by Springer. This book was released on 2017-05-22 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2017, held in May/June 2017 in Karlsruhe, Germany. The 25 full and 11 short papers presented in this volume were carefully reviewed and selected from 66 full and 19 short papers. The contributions are organized in topical sections named: DSR in business process management; DSR in human computer interaction; DSR in data science and business analytics; DSR in service science; methodological contributions; domain-specific DSR applications; emerging themes and new ideas; and products and prototypes.

Development Co-operation Report 2021 Shaping a Just Digital Transformation

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264856862
Total Pages : 503 pages
Book Rating : 4.2/5 (648 download)

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Book Synopsis Development Co-operation Report 2021 Shaping a Just Digital Transformation by : OECD

Download or read book Development Co-operation Report 2021 Shaping a Just Digital Transformation written by OECD and published by OECD Publishing. This book was released on 2021-12-21 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is revolutionising economies and societies with rapid technological advances in AI, robotics and the Internet of Things. Low and middle-income countries are struggling to gain a foothold in the global digital economy in the face of limited digital capacity, skills, and fragmented global and regional rules.

Co-Creation and Smart Cities

Author : Shenja van der Graaf
Publisher : Emerald Group Publishing
ISBN 13 : 1800436025
Total Pages : 140 pages
Book Rating : 4.8/5 (4 download)

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Book Synopsis Co-Creation and Smart Cities by : Shenja van der Graaf

Download or read book Co-Creation and Smart Cities written by Shenja van der Graaf and published by Emerald Group Publishing. This book was released on 2021-11-15 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-creation and Smart Cities: Looking Beyond Technology highlights a more robust value-based perspective on public service development and delivery, helping structure co-creation processes that foster responsible innovation and a systemic, value-based approach to sustainable urban development.

Co-Production and Co-Creation

Author : Taco Brandsen
Publisher : Routledge
ISBN 13 : 1351792563
Total Pages : 291 pages
Book Rating : 4.3/5 (517 download)

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Book Synopsis Co-Production and Co-Creation by : Taco Brandsen

Download or read book Co-Production and Co-Creation written by Taco Brandsen and published by Routledge. This book was released on 2018-03-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Designed for Digital

Author : Jeanne W. Ross
Publisher : MIT Press
ISBN 13 : 0262042886
Total Pages : 205 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Designed for Digital by : Jeanne W. Ross

Download or read book Designed for Digital written by Jeanne W. Ross and published by MIT Press. This book was released on 2019-09-24 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical advice for redesigning “big, old” companies for digital success, with examples from Amazon, BNY Mellon, LEGO, Philips, USAA, and many other global organizations. Most established companies have deployed such digital technologies as the cloud, mobile apps, the internet of things, and artificial intelligence. But few established companies are designed for digital. This book offers an essential guide for retooling organizations for digital success. In the digital economy, rapid pace of change in technology capabilities and customer desires means that business strategy must be fluid. As a result, the authors explain, business design has become a critical management responsibility. Effective business design enables a company to quickly pivot in response to new competitive threats and opportunities. Most leaders today, however, rely on organizational structure to implement strategy, unaware that structure inhibits, rather than enables, agility. In companies that are designed for digital, people, processes, data, and technology are synchronized to identify and deliver innovative customer solutions—and redefine strategy. Digital design, not strategy, is what separates winners from losers in the digital economy. Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS Bank, LEGO, Philips, Schneider Electric, USAA, and many other global organizations. Drawing on five years of research and in-depth case studies, the book is an essential guide for companies that want to disrupt rather than be disrupted in the new digital landscape. Five Building Blocks of Digital Business Success: Shared Customer Insights Operational Backbone Digital Platform Accountability Framework External Developer Platform