Author : Kai Yang
Publisher : McGraw Hill Professional
ISBN 13 : 0071735771
Total Pages : 30 pages
Book Rating : 4.0/5 (717 download)
Book Synopsis Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.