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Delivering Government Services
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Book Synopsis Public Services Delivery by : World Bank
Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author :Peter C. Humphreys Publisher :Institute of Public Administration ISBN 13 :9781902448008 Total Pages :108 pages Book Rating :4.4/5 (48 download)
Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys
Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Citizens and E-Government: Evaluating Policy and Management by : Reddick, Christopher G.
Download or read book Citizens and E-Government: Evaluating Policy and Management written by Reddick, Christopher G. and published by IGI Global. This book was released on 2010-04-30 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
Book Synopsis Managing Local Government Services by : Carl W. Stenberg
Download or read book Managing Local Government Services written by Carl W. Stenberg and published by ICMA Press. This book was released on 2007 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.
Book Synopsis Delivering Government Services by : William J. Murin
Download or read book Delivering Government Services written by William J. Murin and published by Taylor & Francis. This book was released on 1988 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1989. Routledge is an imprint of Taylor & Francis, an informa company.
Author :Andrew Greenway Publisher :London School of Economics and Political Science ISBN 13 :9781907994784 Total Pages :0 pages Book Rating :4.9/5 (947 download)
Book Synopsis Digital Transformation at Scale by : Andrew Greenway
Download or read book Digital Transformation at Scale written by Andrew Greenway and published by London School of Economics and Political Science. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They have done this by perfecting new technologies, practices, cultures and business models. However, organizations founded before the Internet aren't keeping pace - despite spending millions on IT. Faced with the digital revolution, many people working in large organisations instinctively see its consequences as another layer of complexity. To some of them, `digital' promises a better fax machine, a quicker horse, a brighter candle. In fact, digital is about applying the culture, practices, business models and technologies of the Internet era to respond to people's raised expectations. It is not a new function. It is not even a new way of running the existing functions of an organisation, whether those are IT or communications. It is a new way of running organisations. A successful digital transformation makes it possible not only to deliver products and services that are simpler, cheaper and better, but for the organisation as a whole to operate effectively in the online era. This book is a guide to building a digital institution. Based on experience and not theory it explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience. It is based on the authors' experience designing and helping to deliver the UK government's successful `Government Digital Service'. The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped GBP4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries, and private sector companies too, took note. Here is a simple map to navigate a path through the blockers, buzzwords and bloody-mindedness that doom analogue organisations."--Publisher's description.
Book Synopsis Shared Services in Local Government by : Ray Tomkinson
Download or read book Shared Services in Local Government written by Ray Tomkinson and published by Gower Publishing, Ltd.. This book was released on 2007 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
Download or read book Making Government Work written by and published by DIANE Publishing. This book was released on 1993 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Office of Technology Assessment Publisher :Congress ISBN 13 : Total Pages :192 pages Book Rating :4.:/5 (319 download)
Book Synopsis Making Government Work by : United States. Congress. Office of Technology Assessment
Download or read book Making Government Work written by United States. Congress. Office of Technology Assessment and published by Congress. This book was released on 1993 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, published in its entirety (OTA-TCT-578) and in a summary form (OTA-TCT-579) containing only the first chapter of the complete report, focuses on key topics and issues that are central to the successful use of electronic delivery by government. The review conducted by the Office of Technology Assessment concludes that the movement toward electronic delivery of government services is accelerating, but that many factors must be considered. The greatest risks of electronic delivery are overlooking the human element and users' needs, which would further widen the gap between the technologically literate and the technologically illiterate, and failing to capitalize on all the opportunities that partnerships among government agencies and the private sector could provide. Changes that will be required in federal management are outlined, and options for successful implementation of electronic delivery are sketched. Many rely on the amplification of existing structures. Five appendixes complement the complete report, including a list of the 11 boxes, 5 figures, and 22 tables that illustrate the discussion; and lists of acronyms and terms, contributors, field study participants, and contractor reports. The summary volume contains four tables and two boxes. (SLD)
Book Synopsis Digital Government by : Us Department of State
Download or read book Digital Government written by Us Department of State and published by CreateSpace. This book was released on 2013-06-19 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mission drives agencies, and the need to deliver better services to customers at a lower cost—whether an agency is supporting the warfighter overseas, a teacher seeking classroom resources or a family figuring out how to pay for college—is pushing every level of government to look for new solutions
Book Synopsis Delivering the Vision by : Eileen Milner
Download or read book Delivering the Vision written by Eileen Milner and published by Routledge. This book was released on 2002-06-01 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Political rhetoric surrounding the role of information and knowledge in society in the twenty-first century is often thrown into sharp relief by the realities of practice. Delivering the Vision explores the way in which public service visions have developed globally and how successful they have been in contributing to major social and economic change. This edited text contains a range of case studies from the United Kingdom, the Republic of Ireland, Canada, the USA and Australia. Contributors focus both on those factors critical to success and on reasons for failure, but a common theme to emerge across all contributions is the requirement for a clear political vision, commitment and leadership if the shift from traditional forms of social and economic organisation to high-value, knowledge-intensive economies is to be safely negotiated. At the same time, individual case studies provide valuable blueprints for successful implementation of an ambitious public service change agenda. Delivering the Vision is accessible and relevant to all those interested in the management and reform of public sector organisations. It is a companion volume to the editor's earlier text Managing Information and Knowledge in the Public Sector (Routlegde: 2000)
Download or read book Going Public written by Jonathan Brock and published by Cornell University Press. This book was released on 2003 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.
Book Synopsis Deliverology 101 by : Michael Barber
Download or read book Deliverology 101 written by Michael Barber and published by Corwin Press. This book was released on 2011 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A Joint Publication With Ontario Principals' Council."
Book Synopsis Alternatives For Delivering Public Services by : Emanuel S. Savas
Download or read book Alternatives For Delivering Public Services written by Emanuel S. Savas and published by Routledge. This book was released on 2019-08-26 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the result of a program undertaken nine years ago by the Diebold Institute for Public Policy Studies, Inc., to identify and analyze potentials for private sector involvement in the delivery of public services. Since its founding in 1968, the Diebold Institute has focused on this question in the belief that private enterprise is capable of infusing public service delivery with the efficiency in resource allocation and management that is its hallmark, whether through direct involvement as a service provider or as a source of market dynamics and management techniques.
Book Synopsis Well Placed to Deliver? by : Michael Lyons
Download or read book Well Placed to Deliver? written by Michael Lyons and published by . This book was released on 2004 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Well Placed to Deliver? : Shaping the Pattern of Government Service: Independent Review of Public Sector Relocation
Book Synopsis The Path to Becoming a Data-Driven Public Sector by : Oecd
Download or read book The Path to Becoming a Data-Driven Public Sector written by Oecd and published by Org. for Economic Cooperation & Development. This book was released on 2019-11-28 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-first century governments must keep pace with the expectations of their citizens and deliver on the promise of the digital age. Data-driven approaches are particularly effective for meeting those expectations and rethinking the way governments and citizens interact. This report highlights the important role data can play in creating conditions that improve public services, increase the effectiveness of public spending and inform ethical and privacy considerations. It presents a data-driven public sector framework that can help countries or organisations assess the elements needed for using data to make better-informed decisions across public sectors.
Book Synopsis Competing for Influence by : Barry Ferguson
Download or read book Competing for Influence written by Barry Ferguson and published by ANU Press. This book was released on 2019-07-12 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst growing dissatisfaction with the state of government performance and an erosion of trust in our political class, Competing for Influence asks: what sort of public service do we want in Australia? Drawing on his experience in both the public and private sectors – and citing academic research across the fields of public sector management, industrial organisation, and corporate strategy – Barry Ferguson argues the case for the careful selection and application of private sector management concepts to the public service, both for their ability to strengthen the public service and inform public policy. These include competitive advantage, competitive positioning, horizontal strategy and organisational design, and innovation as an all-encompassing organisational adjustment mechanism to a changeable environment. But these are not presented as a silver bullet, and Ferguson addresses other approaches to reform, including the need to rebuild the Public Sector Act, the need to reconsider the interface between political and administrative arms of government (and determine what is in the ‘public interest’), and the need for greater independence for the public service within a clarified role. This approach, and its implications for public sector reform, is contrasted with the straitjacket of path dependency that presently constricts the field.
