Dear Customer Services

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Dear Customer Services

Author : Terry Ravenscroft
Publisher :
ISBN 13 : 9781843172963
Total Pages : 0 pages
Book Rating : 4.1/5 (729 download)

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Book Synopsis Dear Customer Services by : Terry Ravenscroft

Download or read book Dear Customer Services written by Terry Ravenscroft and published by . This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Terry Ravenscroft is back, putting pen to paper once more, and this time he's taking on the major food and drink corporations. No one is safe as Terry targets companies from Kellogg's and Ryvita to Mars, Heinz and Cadbury with his irritating epistles. Terry tackles everything from quality and pricing to taste and advertising campaigns, quizzing companies like Ferrero about why it's impossible to 'feel the nuts' in Nutella spread 'despite going through it with a fine tooth comb'. Combining the author's trademark humour with a sly nod at the megalomania of global corporations, Dear Customer Services is a letters book with a difference, giving everyone who's ever had a reason to dislike the big companies a big laugh at their expense!

Customer Service

Author : Allan Woods
Publisher : Heinemann
ISBN 13 : 9780435452278
Total Pages : 408 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Customer Service by : Allan Woods

Download or read book Customer Service written by Allan Woods and published by Heinemann. This book was released on 2001 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills

The 10 Commandments of Customer Service

Author : Victoria Colzie
Publisher : Victoria L Colzie
ISBN 13 : 0578660369
Total Pages : 60 pages
Book Rating : 4.5/5 (786 download)

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Book Synopsis The 10 Commandments of Customer Service by : Victoria Colzie

Download or read book The 10 Commandments of Customer Service written by Victoria Colzie and published by Victoria L Colzie. This book was released on 2020-03-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both business owners and customer service representatives alike will enjoy the benefits of increased sales and customer loyalty as they learn to enhance the customer experience through learning The 10 Commandments of Customer Service and applying them to their day to day business. Customers will appreciate the increase in awareness of their needs, in a friendly, present and helpful service they will receive when the business owner develops a superior customer service plan prompted throught the exercises in this 4 in 1 manual that will change the way all face to face transactions will be conducted in the future! Grow your business, increase sales, and see success by following the 10 Commandments of Customer Service!

DEH Customer Relations Handbook

Author :
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.X/5 (3 download)

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Book Synopsis DEH Customer Relations Handbook by :

Download or read book DEH Customer Relations Handbook written by and published by . This book was released on 1986 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Service Over the Phone

Author : Stephen Coscia
Publisher : CRC Press
ISBN 13 : 1040158854
Total Pages : 81 pages
Book Rating : 4.0/5 (41 download)

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Book Synopsis Customer Service Over the Phone by : Stephen Coscia

Download or read book Customer Service Over the Phone written by Stephen Coscia and published by CRC Press. This book was released on 1999-01-11 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

Essential Skills: Customer Service Vocabulary Building Workbook

Author : Jennifer Wilkins
Publisher : iUniverse
ISBN 13 : 9781462038183
Total Pages : 188 pages
Book Rating : 4.0/5 (381 download)

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Book Synopsis Essential Skills: Customer Service Vocabulary Building Workbook by : Jennifer Wilkins

Download or read book Essential Skills: Customer Service Vocabulary Building Workbook written by Jennifer Wilkins and published by iUniverse. This book was released on 2011-08-24 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve your reading and oral communication skills; enhance your thinking and problem solving skills; boost your spelling and phonics skills. The workbooks ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. Youll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, youll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.

Customer Service

Author : Paul R. Timm
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 306 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Customer Service by : Paul R. Timm

Download or read book Customer Service written by Paul R. Timm and published by Prentice Hall. This book was released on 2007 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service: Career Success in the Service Economy, 4eprovides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the book, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success. Explains why certain actions lead to better customer loyalty, and provides specific ways to accomplish these behaviors. Goes well beyond canned responses to help readers apply creative solutions to ever-changing problems. A greater emphasis on loyaltyand the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc. Examines how loyalty translates to business growth and development through recommendations, referrals and promotions. This book is for employees and managers of customer service departments and human resource training departments.

1001 Letters For All Occasions

Author : Corey Sandler
Publisher : Adams Media
ISBN 13 : 1580628907
Total Pages : 544 pages
Book Rating : 4.5/5 (86 download)

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Book Synopsis 1001 Letters For All Occasions by : Corey Sandler

Download or read book 1001 Letters For All Occasions written by Corey Sandler and published by Adams Media. This book was released on 2004-01-01 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dear Reader, Welcome to fictional Smalltown, Ohio--where every resident knows how to write clear, concise, attention-grabbing letters. With more samples than any other book, 1001 Letters for All Occasions is the resource any time written communication is in order. Letters are still the best way to communicate, and the residents of Smalltown are happy to share their best examples with you. We provide letters for every personal and business need, including apologies, business proposals, complaints, congratulations, cover letters, invitations, condolences, thanks, and travel letters in three languages. Whether you are writing to your bank, your child's school, or a large government agency, our picture-perfect sample letters will get you the response you want! Sincerely, Corey Sandler and Janice Keefe

500 Letters for Difficult Situations

Author : Corey Sandler
Publisher : Simon and Schuster
ISBN 13 : 1440507147
Total Pages : 384 pages
Book Rating : 4.4/5 (45 download)

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Book Synopsis 500 Letters for Difficult Situations by : Corey Sandler

Download or read book 500 Letters for Difficult Situations written by Corey Sandler and published by Simon and Schuster. This book was released on 2010-05-18 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Giving difficult news clearly and sensitively is no easy task. However, there are ways to say the right thing at the right time. 500 Letters for Difficult Situations offers helpful templates for when you need to say something tactfully and gracefully. Inside, you'll find letters to guide you through the most challenging communications, including how to: Express sympathy for the bereaved Explain why a relationship isn't working Offer condolences for those who are going through a divorce Give a notice of termination from employment Reprimand an employee for poor performance 500 Letters for Difficult Situations ensures that you know what to say and how to say it.

Everyday Law for Consumers

Author : Michael L. Rustad
Publisher : Routledge
ISBN 13 : 131726021X
Total Pages : 354 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Everyday Law for Consumers by : Michael L. Rustad

Download or read book Everyday Law for Consumers written by Michael L. Rustad and published by Routledge. This book was released on 2015-12-03 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Your toolkit for prevention, redemption, and occasionally retribution." -Ralph Nader Whenever you purchase goods or services in a personal, household, or family capacity, you are entitled to the rights and remedies of state and federal consumer law. Realistically, only a very small percentage of consumer problems can be addressed by hiring a private attorney. Everyday Law for Consumers teaches practical self-help remedies that ordinary Americans can use to protect their consumer rights. Michael L. Rustad, a nationally known practicing attorney and legal scholar, translates into plain English the legalese that forms the basis for many common transactions, including consumer loans, credit repair, credit, consumer leases, usury, interest rates, Internet transactions, identity theft, distance contracts, home shopping, television advertisements, door-to-door sales, and telephone solicitations. Using real-life examples, sample complaint letters, and an appendix of further examples, this easy-to-read book empowers everyday people to become effective self-advocates in an increasingly consumer-driven society.

TOEIC Superpack

Author : Lin Lougheed
Publisher : Barrons Educational Services
ISBN 13 : 1506258824
Total Pages : 1876 pages
Book Rating : 4.5/5 (62 download)

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Book Synopsis TOEIC Superpack by : Lin Lougheed

Download or read book TOEIC Superpack written by Lin Lougheed and published by Barrons Educational Services. This book was released on 2019-07-30 with total page 1876 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Barron’s TOEIC Superpack provides the most comprehensive preparation available to help you master your English-language proficiency. This three-book set features test-like practice exams, audio tracks online, and essential review to help you prepare for the exam. TOEIC Superpack includes: Barron’s TOEIC with Downloadable Audio: Get comprehensive prep with 4 full-length model tests, plus extensive review and access to audio tracks online. Essential Words for the TOEIC: Build your vocabulary with 600 words that appear frequently on the TOEIC, plus a model test TOEIC Practice Exams with Downloadable Audio: Get 6 full-length model exams, plus access to listening comprehension audio material online. Students who purchase the TOEIC Superpack save 30% off the price of items purchased separately.

Honor and Respect

Author : Robert Hickey
Publisher : University of Chicago Press
ISBN 13 : 0226830675
Total Pages : 594 pages
Book Rating : 4.2/5 (268 download)

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Book Synopsis Honor and Respect by : Robert Hickey

Download or read book Honor and Respect written by Robert Hickey and published by University of Chicago Press. This book was released on 2023-11-09 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: From addressing letters to local officials to sending formal invitations to foreign chiefs of state, this complete guide provides the correct usage of names, titles, and forms of address for anyone on any occasion. For any personal or professional situation where formality is of the essence and proper decorum is the expectation, this book offers critical information on how to address, introduce, and communicate with officials, functionaries, and dignitaries from all walks of life. From presidents to pastors, ambassadors to attorneys general to your local alderperson, Honor and Respect offers clear explanations and examples of the official honorifics of thousands of federal, state, and municipal officials; corporate executives; clergy; tribal officials; and members of the armed services in the United States, Australia, Canada, and the United Kingdom. It also includes titles and guidance on addressing high officials from more than 180 countries. This updated third edition reflects the nuanced changes in language, protocol, and conventions that have been implemented by the State Department, Armed Forces, and myriad other government offices in the United States and beyond. With its all-encompassing scope and quick-reference format, Honor and Respect provides easy access for all who seek the proper protocols of forms of address. This book is an indispensable reference for individuals and offices working in government, foreign affairs, diplomacy, law, the military, training and consulting, and public relations, among others.

The Complete Idiot's Guide to Great Customer Service

Author : Donald W. Blohowiak
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.6/5 (195 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

TOEIC Essential Words (with Online Audio)

Author : Lin Lougheed
Publisher : Simon and Schuster
ISBN 13 : 1506273440
Total Pages : 493 pages
Book Rating : 4.5/5 (62 download)

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Book Synopsis TOEIC Essential Words (with Online Audio) by : Lin Lougheed

Download or read book TOEIC Essential Words (with Online Audio) written by Lin Lougheed and published by Simon and Schuster. This book was released on 2021-05-04 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOEIC Essential Words focuses on 600 words commonly used on the TOEIC. Words are taught in 50 vocabulary-building lessons that focus on American English as it is used in today’s business, industry, communications, and cultural activities. This book includes: All activities formatted like the actual exam Examples of practical English usage Additional exercises to help expand vocabulary A quiz after every five lessons Online audio to help in pronunciation and listening comprehension. Each lesson uses: 12 target words with definitions Several uses in different contexts for the words Practice exercises after the lesson New to this edition is a practice TOEIC test based on the actual exam. Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Airline Customer Service Improvement Act

Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher :
ISBN 13 :
Total Pages : 22 pages
Book Rating : 4.:/5 (327 download)

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Book Synopsis Airline Customer Service Improvement Act by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation

Download or read book Airline Customer Service Improvement Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2001 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Elsie Drake Letters (aged 104)

Author : Robert Popper
Publisher : John Murray
ISBN 13 : 1399817892
Total Pages : 305 pages
Book Rating : 4.3/5 (998 download)

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Book Synopsis The Elsie Drake Letters (aged 104) by : Robert Popper

Download or read book The Elsie Drake Letters (aged 104) written by Robert Popper and published by John Murray. This book was released on 2024-10-24 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Friday Night Dinner and Timewaster Letters creator Robert Popper's new book of brilliantly funny letters, from Britain's oldest letter writer. 'Ridiculous, hilarious and sweet' GREG DAVIES 'One of Britain's great comedy minds is at it again' AISLING BEA 'I laughed till I cried' DAISY MAY COOPER' 'I howled with laughter' MATT LUCAS At 104 years of age, Mrs Elsie Drake of Granville Gardens, London, is the sixth oldest woman in Britain. But fed up with sitting in her armchair all day, Elsie is ready for new adventures. And so, armed with a computer she can barely operate, she fires off dozens of letters to everyone from the Prime Minister to Greggs Bakeries, to see if they can help. Whether offering her services as the new Arsenal football mascot dressed as a giant hare, or simply sending Sainsbury's a load of meat, no one can escape the clutches of Elsie Drake. Gloriously funny and ridiculously silly, The Elsie Drake Letters is also a testament to the wonderful kindness and good humour of the British public. Just wait till you read the replies... 'Hilarious and heartwarming - this book is a growth hormone for happiness' RICHARD AYOADE 'When Robert Popper dies, he should leave his brain to scientists so that they can work out how someone could have written a book so funny.' KATY WIX 'Spending time in the company of Elsie Drake is an achingly funny way to restore your faith in humanity' SIMON PEGG

Customer Service Training

Author : Maxine Kamin
Publisher : Routledge
ISBN 13 : 0750663634
Total Pages : 226 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Customer Service Training by : Maxine Kamin

Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.