Customer Service Representative A Complete Guide 2019 Edition

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Customer Service Representative A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655800026
Total Pages : 316 pages
Book Rating : 4.8/5 ( download)

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Book Synopsis Customer Service Representative A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Representative A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-06-19 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the critical factors for success in this position? Environmental barriers: is the mode of transportation and/or route accessible? What do the customer service representatives do now? What are the most successful techniques you've used to influence people? What are the greatest challenges for your customer service representatives? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer service representative investments work better. This Customer service representative All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer service representative Self-Assessment. Featuring 956 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer service representative improvements can be made. In using the questions you will be better able to: - diagnose Customer service representative projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer service representative and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer service representative Scorecard, you will develop a clear picture of which Customer service representative areas need attention. Your purchase includes access details to the Customer service representative self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer service representative Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Complete Guide to Human Resources and the Law, 2019 Edition

Author : Shilling
Publisher : Wolters Kluwer
ISBN 13 : 1454899948
Total Pages : 1830 pages
Book Rating : 4.4/5 (548 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2019 Edition by : Shilling

Download or read book Complete Guide to Human Resources and the Law, 2019 Edition written by Shilling and published by Wolters Kluwer. This book was released on 2018-09-14 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309

Customer Service Agent Training A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655801313
Total Pages : 312 pages
Book Rating : 4.8/5 (13 download)

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Book Synopsis Customer Service Agent Training A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Agent Training A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-06-22 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: What sources do you use to gather information for a Customer Service Agent Training study? Can you add value to the current Customer Service Agent Training decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? Does Customer Service Agent Training appropriately measure and monitor risk? How do you verify Customer Service Agent Training completeness and accuracy? Have the types of risks that may impact Customer Service Agent Training been identified and analyzed? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Agent Training investments work better. This Customer Service Agent Training All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Agent Training Self-Assessment. Featuring 945 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Agent Training improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Agent Training projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Agent Training and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Agent Training Scorecard, you will develop a clear picture of which Customer Service Agent Training areas need attention. Your purchase includes access details to the Customer Service Agent Training self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Agent Training Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service a Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655512813
Total Pages : 354 pages
Book Rating : 4.5/5 (128 download)

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Book Synopsis Customer Service a Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service a Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-12-20 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Do You Know What customers Want and Need? How do you plan to address Customer Service? Who is the customer? Are our messages friendly and respectful? What is the value proposition of your organization over your competitors? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better. This Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 1240 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Scorecard, you will develop a clear picture of which Customer Service areas need attention. Your purchase includes access details to the Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service

Author : Robert W. Lucas
Publisher :
ISBN 13 : 9780071277501
Total Pages : 544 pages
Book Rating : 4.2/5 (775 download)

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Book Synopsis Customer Service by : Robert W. Lucas

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

The Complete Idiot's Guide to Great Customer Service

Author : Donald W. Blohowiak
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.6/5 (195 download)

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Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

Super Agent In Customer Service A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655800859
Total Pages : 312 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis Super Agent In Customer Service A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Super Agent In Customer Service A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-06-22 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does cost-to-serve analysis help? Are there measurements based on task performance? Is Super Agent In Customer Service dependent on the successful delivery of a current project? What do you want to improve? Do you verify that corrective actions were taken? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Super Agent In Customer Service investments work better. This Super Agent In Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Super Agent In Customer Service Self-Assessment. Featuring 942 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Super Agent In Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Super Agent In Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Super Agent In Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Super Agent In Customer Service Scorecard, you will develop a clear picture of which Super Agent In Customer Service areas need attention. Your purchase includes access details to the Super Agent In Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Super Agent In Customer Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Management A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655548508
Total Pages : 314 pages
Book Rating : 4.5/5 (485 download)

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Book Synopsis Customer Service Management A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Management A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-06-18 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: What specific functionality is your Customer Service Management system required to provide? Does your organization have a single, organization-wide ERP system that can easily be linked to its key suppliers and customers information systems? How do you create value for your customers and your business? What is the key element in building successful teams? What is the balance between online and offline investment for customer acquisition? This premium Customer Service Management self-assessment will make you the entrusted Customer Service Management domain adviser by revealing just what you need to know to be fluent and ready for any Customer Service Management challenge. How do I reduce the effort in the Customer Service Management work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Management task and that every Customer Service Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Management costs are low? How can I deliver tailored Customer Service Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Management essentials are covered, from every angle: the Customer Service Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Management are maximized with professional results. Your purchase includes access details to the Customer Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Complete Guide to Human Resources and the Law, 2021 Edition

Author : Dana Shilling
Publisher : Wolters Kluwer
ISBN 13 : 1543817866
Total Pages : 1890 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2021 Edition by : Dana Shilling

Download or read book Complete Guide to Human Resources and the Law, 2021 Edition written by Dana Shilling and published by Wolters Kluwer. This book was released on 2020-08-05 with total page 1890 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.

Complete Guide to Human Resources and the Law, 2022 Edition (IL)

Author : Pro Rfza
Publisher : Wolters Kluwer Law & Business
ISBN 13 : 1543836216
Total Pages : 1860 pages
Book Rating : 4.5/5 (438 download)

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Book Synopsis Complete Guide to Human Resources and the Law, 2022 Edition (IL) by : Pro Rfza

Download or read book Complete Guide to Human Resources and the Law, 2022 Edition (IL) written by Pro Rfza and published by Wolters Kluwer Law & Business. This book was released on 2021-03 with total page 1860 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete Guide to Human Resources and the Law, 2022 Edition

Customer Service Representative Complete Self-Assessment Guide

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655134312
Total Pages : 0 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Customer Service Representative Complete Self-Assessment Guide by : Gerardus Blokdyk

Download or read book Customer Service Representative Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service representative Complete Self-Assessment Guide.

Customer Service Organization a Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655540809
Total Pages : 318 pages
Book Rating : 4.5/5 (48 download)

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Book Synopsis Customer Service Organization a Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Organization a Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-03-19 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: An operational perspective... how do you ensure consistency in the delivery of customer service? Customer relationships with service personnel: do you measure closeness, quality or strength? Do you know the dollar volume of sales that your specific customer service efforts support? How is the outcome of customer service encounters improved by using a variety of questions? What investment in customer service infrastructure is appropriate for different scenarios? This premium Customer Service Organization self-assessment will make you the entrusted Customer Service Organization domain master by revealing just what you need to know to be fluent and ready for any Customer Service Organization challenge. How do I reduce the effort in the Customer Service Organization work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Organization task and that every Customer Service Organization outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Organization costs are low? How can I deliver tailored Customer Service Organization advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Organization essentials are covered, from every angle: the Customer Service Organization self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Organization outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Organization practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Organization are maximized with professional results. Your purchase includes access details to the Customer Service Organization self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Organization Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Representative Career

Author : Anne Johnson
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781530615025
Total Pages : 82 pages
Book Rating : 4.6/5 (15 download)

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Book Synopsis Customer Service Representative Career by : Anne Johnson

Download or read book Customer Service Representative Career written by Anne Johnson and published by Createspace Independent Publishing Platform. This book was released on 2016-03-18 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: In clear, easy-to-grasp language, the author covers many of the topics that you will need to know in order to win your dream job and be the first in line for a promotion.

Customer Services A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655811510
Total Pages : 312 pages
Book Rating : 4.8/5 (115 download)

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Book Synopsis Customer Services A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Services A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-07-03 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think of your customer services project, what are the main functions? Are customer services changes recognized early enough to be approved through the regular process? Why is it important to have senior management support for a customer services project? How do you hand over customer services context? How do you recognize an customer services objection? This breakthrough Customer Services self-assessment will make you the credible Customer Services domain master by revealing just what you need to know to be fluent and ready for any Customer Services challenge. How do I reduce the effort in the Customer Services work to be done to get problems solved? How can I ensure that plans of action include every Customer Services task and that every Customer Services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Services costs are low? How can I deliver tailored Customer Services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Services essentials are covered, from every angle: the Customer Services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Services are maximized with professional results. Your purchase includes access details to the Customer Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Training a Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655516040
Total Pages : 340 pages
Book Rating : 4.5/5 (16 download)

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Book Synopsis Customer Service Training a Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Training a Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-12-21 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who are the experts? Whats the very first thing you do when you get up in the morning? Is the telephone service covered by the Customer Service guarantee (csg)? What are the issues of scaling Twitter for Customer Service? Would the proposed work schedule affect customer service? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer service training investments work better. This Customer service training All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer service training Self-Assessment. Featuring 1128 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer service training improvements can be made. In using the questions you will be better able to: - diagnose Customer service training projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer service training and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer service training Scorecard, you will develop a clear picture of which Customer service training areas need attention. Your purchase includes access details to the Customer service training self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer service training Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Invisible Profits

Author : Robert Moment
Publisher : Christian Books
ISBN 13 : 9780979998218
Total Pages : 108 pages
Book Rating : 4.9/5 (982 download)

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Book Synopsis Invisible Profits by : Robert Moment

Download or read book Invisible Profits written by Robert Moment and published by Christian Books. This book was released on 2007-09 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will benefit from this customer service book Invisible Profits: The Power of Exceptional Customer Service. Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.

Customer Service Application A Complete Guide - 2019 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655901006
Total Pages : 304 pages
Book Rating : 4.9/5 (1 download)

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Book Synopsis Customer Service Application A Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Customer Service Application A Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-08-15 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you measure progress and evaluate training effectiveness? Why are you doing Customer Service Application and what is the scope? Are there Customer Service Application problems defined? Is there a high likelihood that any recommendations will achieve their intended results? Is supporting Customer Service Application documentation required? This premium Customer Service Application self-assessment will make you the entrusted Customer Service Application domain expert by revealing just what you need to know to be fluent and ready for any Customer Service Application challenge. How do I reduce the effort in the Customer Service Application work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Application task and that every Customer Service Application outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Application costs are low? How can I deliver tailored Customer Service Application advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Application essentials are covered, from every angle: the Customer Service Application self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Application outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Application practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Application are maximized with professional results. Your purchase includes access details to the Customer Service Application self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Application Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.