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Customer Service Games For Trainers
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Book Synopsis Customer Service Games for Training by : Agatha C Hughes
Download or read book Customer Service Games for Training written by Agatha C Hughes and published by Routledge. This book was released on 2018-10-24 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
Book Synopsis Customer Service Training 101 by : Renee Evenson
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Book Synopsis 101 Games for Trainers by : Robert W. Pike
Download or read book 101 Games for Trainers written by Robert W. Pike and published by Human Resource Development. This book was released on 1995 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!
Book Synopsis Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and by : Mary Scannell
Download or read book Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2012-06-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you’re watching the bottom line. Whether you’re a trainer or facilitator, a group leader or manager, you’ll find the games in this book are excellent tools for building trust, exploring character, fostering collaboration, and demonstrating more effective communication techniques. Better still, with minimal props like index cards and markers, these activities are not just cost-effective but are also simple to set up and can be done virtually anywhere. From painless icebreakers to group challenges to meaningful community-building projects, The Big Book of Low-Cost Training Games is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.
Book Synopsis Sales: Games and Activities for Trainers by : John A. Woods
Download or read book Sales: Games and Activities for Trainers written by John A. Woods and published by McGraw-Hill Education. This book was released on 1997-05-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Games and other classroom activities can make training more fun, memorable, and effective. Sales Games and Activities for Trainers is the most useful—and complete—collection of games, role-plays, activities, and other skill-building exercises ever collected for increasing the effectiveness of sales training. There are games and activities covering all aspects of selling, from making presentations to handling objections.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Book Synopsis Customer Service Games for Training by : Agatha C Hughes
Download or read book Customer Service Games for Training written by Agatha C Hughes and published by Routledge. This book was released on 2019-11-07 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
Book Synopsis Customer Service Training by : Maxine Kamin
Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Book Synopsis 103 Additional Training Games by : Gary Kroehnert
Download or read book 103 Additional Training Games written by Gary Kroehnert and published by McGraw Hill Professional. This book was released on 2001 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of the Training Games series, this collection of activities is designed to promote structured workplace learning. Aimed at both the new and the experienced trainer, it presents a range of learning exercises that can be used in individual or team-training programs. It is suitable for trainers, facilitators, supervisors, and consultants.
Book Synopsis 101 More Training Games by : Gary Kroehnert
Download or read book 101 More Training Games written by Gary Kroehnert and published by McGraw-Hill/Spanish Imports. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Gary Kroehnert, Australia's best-selling training author and consultant, has assembled a collection of 101 More Training Games for trainers and educational professionals. These games can be used to enhance simulations, role-plays and exercises for individuals and teams. Applications for the games now include: icebreakers and energisers; the development and refinement of team-building, communication, presentation, problem-solving, learning, perception, evaluation and self-management skills."--BOOK COVER.
Book Synopsis Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere! by : Mary Scannell
Download or read book Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere! written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2011-12-16 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.
Book Synopsis Lifeguard Training Activities and Games by : Susan J. Grosse
Download or read book Lifeguard Training Activities and Games written by Susan J. Grosse and published by Human Kinetics. This book was released on 2009-07-09 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lifeguard Training Activities and Games is a complete resource for aquatics managers or lifeguard supervisors responsible for conducting site-specific on-the-job training for lifeguards. The compilation of games, skill drills, activities, and guidance enhances training and conditioning of lifeguards and creates a high-performing staff. Throughout the book, the focus is on keeping activities fun and engaging to promote participation and ensure your lifeguards acquire the skills they need in order to take action in an emergency. The book contains more than 70 proven training activities divided into chapters by type of lifeguard skill. Each activity is short enough to be part of an in-service or class warm-up session. Most have variations, allowing for continued challenges of participants' performances through increasing levels of difficulty. The drills, games, and activities improve lifeguards' -general aquatic skills and physical fitness; -surveillance, emergency response, and rescue skills; and -teamwork and problem-solving skills. With this knowledge and training, you will be able to develop and maintain a high-performing lifeguard staff. Certification as a lifeguard is the first step in the overall training process. The real training begins on the job, and the responsibility for that training is left to the aquatics manager or lifeguard supervisor. Lifeguard Training Activities and Games makes that training fun, engaging, meaningful, and practical.
Book Synopsis 10-Minute Dog Training Games by : Kyra Sundance
Download or read book 10-Minute Dog Training Games written by Kyra Sundance and published by Rockport Publishers. This book was released on 2011-10 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your training time while learning foundation skills with 10-Minute Dog Training Games! Renowned trainer Kyra Sundance utilizes scientifically-proven methods and learning theory in this expert addition to her best-selling series of dog training books. Step-by-step in these pages, Kyra shows how to create a happy, confident dog who is ready and motivated to work in a short amount of time. She teaches how to use positive, reward-based techniques that are fun for both the dog and trainer. Foundation skills like basic obedience, following directional signs, jumps and balancing, memory strengthening, and overcoming fears and obstacles are covered in detail. Quick exercises utilize tons of varied props and creative ideas, resulting in a dynamic, engaging curriculum! Normal0MicrosoftInternetExplorer4
Download or read book Training Games written by Susan El-Shamy and published by Taylor & Francis. This book was released on 2023-07-03 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Games constitute a wonderful tool for engaging learners and reinforcing learning.This is a practical and entertaining introduction to using games and structured learning activities in training. It is the first book to combine gaming rationale, hands-on advice and sample games. Susan El-Shamy begins with an overview of the benefits of using games, touches on the learning psychology foundations of game playing, describes the most common types of games, and provides guidelines for choosing games appropriate for given objectives.She offers seasoned advice on how to set up and conduct games and on how to assess their effectiveness. She concludes with suggestions on how to adapt existing games and activities to new purposes and, beyond that, on how the reader can create and design his or her own games.The book includes a resource list of commercially available games and related Web sites.Susan El-Shamy admirably succeeds in demonstrating how games promote serious learning in adult training. If you are new to games, this book will allay your concerns about using them. If you are a veteran user of games, here are new ideas, including an introduction to e-games. All readers will appreciate the Ultimate Training Games Assessment form for evaluating games and as a guide to creating their own.
Book Synopsis 100 Training Games by : Gary Kroehnert
Download or read book 100 Training Games written by Gary Kroehnert and published by McGraw Hill Professional. This book was released on 1992 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: One hundred training games.
Book Synopsis Course Design Strategy by : Ethan Honary
Download or read book Course Design Strategy written by Ethan Honary and published by Skills Converged Publishing. This book was released on 2021-07-01 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is packed with strategies and insights that will help you design better training courses. It focuses on how people learn as the key factor in making design decisions. The book shows you how to design a good course for any field, no matter what medium you use to deliver it. Learn how the brain works, how people forget, how to gain and maintain attention and how to make a subject interesting. Then use the easy-to-follow guidelines to design strategically by increasing curiosity, making content emotional, making learners practise what they have learned and using failure as a teaching tool. The art of designing a course and making people learn is mastered through practical experience of running courses; the science is gained by evidence-based research on how people learn. The book combines the two, offering many examples and studies in cognitive psychology, neuroscience, instructional design and training the trainer. You will find lots of examples and studies in the book that provide insights that may not be obvious but that lead to important design decisions. They will change forever how you think about training design and delivery and help you design courses that your learners will love. In Course Design Strategy, you will learn: · How to make content memorable · What learners expect from a course · How people learn and forget, and why this should be the cornerstone of any course design · How to use eureka moments and eureka concepts as the building blocks of course design · How to make content easy to learn · Why the presence of a feedback loop is crucial to learning · How to use exercises and tests to enhance learning
Book Synopsis Games Trainers Play by : John W. Newstrom
Download or read book Games Trainers Play written by John W. Newstrom and published by McGraw Hill Professional. This book was released on 1980 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: 100 different games, activities, and exercises that have been used by some of America's most experienced and innovative trainers in teaching a variety of important business skills.
