Customer Service Assurance

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Customer Service Assurance

Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781986986076
Total Pages : 136 pages
Book Rating : 4.9/5 (86 download)

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Book Synopsis Customer Service Assurance by : Gerardus Blokdyk

Download or read book Customer Service Assurance written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to deal with Customer Service Assurance Changes? Is maximizing Customer Service Assurance protection the same as minimizing Customer Service Assurance loss? What are the expected benefits of Customer Service Assurance to the business? How do mission and objectives affect the Customer Service Assurance processes of our organization? Are there recognized Customer Service Assurance problems? This breakthrough Customer Service Assurance self-assessment will make you the entrusted Customer Service Assurance domain standout by revealing just what you need to know to be fluent and ready for any Customer Service Assurance challenge. How do I reduce the effort in the Customer Service Assurance work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Assurance task and that every Customer Service Assurance outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Assurance costs are low? How can I deliver tailored Customer Service Assurance advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Assurance essentials are covered, from every angle: the Customer Service Assurance self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Service Assurance outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Assurance practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Assurance are maximized with professional results. Your purchase includes access details to the Customer Service Assurance self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Customer Service Assurance A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781867409694
Total Pages : 306 pages
Book Rating : 4.4/5 (96 download)

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Book Synopsis Customer Service Assurance A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Customer Service Assurance A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-05-22 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are you challenging? What were the criteria for evaluating a Customer Service Assurance pilot? Who will be responsible for making the decisions to include or exclude requested changes once Customer Service Assurance is underway? What are the performance and scale of the Customer Service Assurance tools? Are the Customer Service Assurance requirements complete? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Assurance investments work better. This Customer Service Assurance All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Assurance Self-Assessment. Featuring 942 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Assurance improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Assurance projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Assurance and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Assurance Scorecard, you will develop a clear picture of which Customer Service Assurance areas need attention. Your purchase includes access details to the Customer Service Assurance self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service Assurance Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Customer Service Assurance Complete Self-Assessment Guide

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655164883
Total Pages : 128 pages
Book Rating : 4.1/5 (648 download)

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Book Synopsis Customer Service Assurance Complete Self-Assessment Guide by : Gerardus Blokdyk

Download or read book Customer Service Assurance Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are improvement team members fully trained on Customer Service Assurance? What potential environmental factors impact the Customer Service Assurance effort? What is the purpose of Customer Service Assurance in relation to the mission? Is a fully trained team formed, supported, and committed to work on the Customer Service Assurance improvements? Is Customer Service Assurance dependent on the successful delivery of a current project? This easy Customer Service Assurance self-assessment will make you the dependable Customer Service Assurance domain visionary by revealing just what you need to know to be fluent and ready for any Customer Service Assurance challenge. How do I reduce the effort in the Customer Service Assurance work to be done to get problems solved? How can I ensure that plans of action include every Customer Service Assurance task and that every Customer Service Assurance outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Service Assurance opportunity costs are low? How can I deliver tailored Customer Service Assurance advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Service Assurance essentials are covered, from every angle: the Customer Service Assurance self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Customer Service Assurance outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Service Assurance practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Service Assurance are maximized with professional results. Your purchase includes access details to the Customer Service Assurance self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Customer Service Assurance Complete Self-Assessment Guide

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655114888
Total Pages : 0 pages
Book Rating : 4.1/5 (148 download)

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Book Synopsis Customer Service Assurance Complete Self-Assessment Guide by : Gerardus Blokdyk

Download or read book Customer Service Assurance Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Assurance Complete Self-Assessment Guide.

Quality Assurance

Author : D. H. Stamatis
Publisher : CRC Press
ISBN 13 : 1498728707
Total Pages : 644 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Quality Assurance by : D. H. Stamatis

Download or read book Quality Assurance written by D. H. Stamatis and published by CRC Press. This book was released on 2015-09-04 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive- often in more than just dollars- recalls and redesigns. Quality Assurance: Applying Methodologies fo

Network Function Virtualization

Author : Ken Gray
Publisher : Morgan Kaufmann
ISBN 13 : 0128023430
Total Pages : 271 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Network Function Virtualization by : Ken Gray

Download or read book Network Function Virtualization written by Ken Gray and published by Morgan Kaufmann. This book was released on 2016-07-04 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Network Function Virtualization provides an architectural, vendor-neutral level overview of the issues surrounding the large levels of data storage and transmission requirements needed for today's companies, also enumerating the benefits of NFV for the enterprise. Drawing upon years of practical experience, and using numerous examples and an easy-to-understand framework, authors Tom Nadeau and Ken Gary discuss the relevancy of NFV and how it can be effectively used to create and deploy new services. Readers will learn how to determine if network function virtualization is right for their enterprise network, be able to use hands-on, step-by-step guides to design, deploy, and manage NFV in an enterprise, and learn how to evaluate all relevant NFV standards, including ETSI, IETF, Openstack, and Open Daylight. Provides a comprehensive overview of Network Function Virtualization (NFV) Discusses how to determine if network function virtualization is right for an enterprise network Presents an ideal reference for those interested in NFV Network Service Chaining, NSC network address translation (NAT), firewalling, intrusion detection, domain name service (DNS), caching, and software defined networks Includes hands-on, step-by-step guides for designing, deploying, and managing NFV in the enterprise Explains, and contrasts, all relevant NFV standards, including ETSI, IETF, Openstack, and Open Daylight

Powerful Phrases for Effective Customer Service

Author : Renée Evenson
Publisher : HarperChristian + ORM
ISBN 13 : 0814420338
Total Pages : 303 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Effective Customer Service by : Renée Evenson

Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

Customer Service Essentials

Author : Robert E. Hinson
Publisher : IAP
ISBN 13 : 1641136871
Total Pages : 253 pages
Book Rating : 4.6/5 (411 download)

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Book Synopsis Customer Service Essentials by : Robert E. Hinson

Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom

Customer Relationship Management and Customer Service

Author : Adele Berndt
Publisher : Juta and Company Ltd
ISBN 13 : 9780702161247
Total Pages : 220 pages
Book Rating : 4.1/5 (612 download)

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Book Synopsis Customer Relationship Management and Customer Service by : Adele Berndt

Download or read book Customer Relationship Management and Customer Service written by Adele Berndt and published by Juta and Company Ltd. This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer relations management (CRM) is about maintaining long-term customer relationships. This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term. In order to achieve CRM, companies need to focus on customer retention, a high customer commitment and a long-term perspective. The book examines the changes in the practice of marketing and the solutions offered by relationship marketing. It also analyses the profound impact of technology and how it enables the business to focus on individual customers.

The Best Service is No Service

Author : Bill Price
Publisher : John Wiley & Sons
ISBN 13 : 1118039394
Total Pages : 341 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Best Service is No Service by : Bill Price

Download or read book The Best Service is No Service written by Bill Price and published by John Wiley & Sons. This book was released on 2011-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Excellence Wins

Author : Horst Schulze
Publisher : Zondervan
ISBN 13 : 031035210X
Total Pages : 225 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Excellence Wins by : Horst Schulze

Download or read book Excellence Wins written by Horst Schulze and published by Zondervan. This book was released on 2019-03-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

Customer Service Training

Author : Maxine Kamin
Publisher : Routledge
ISBN 13 : 0750663634
Total Pages : 226 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Customer Service Training by : Maxine Kamin

Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Customer Service Delivery in Africa

Author : Robert Ebo Hinson
Publisher : CRC Press
ISBN 13 : 1003856292
Total Pages : 92 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Customer Service Delivery in Africa by : Robert Ebo Hinson

Download or read book Customer Service Delivery in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2024-02-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Investigation of the Quality Assurance Process as it Relates to Customer Service

Author : Richard Blahunka
Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4.:/5 (248 download)

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Book Synopsis Investigation of the Quality Assurance Process as it Relates to Customer Service by : Richard Blahunka

Download or read book Investigation of the Quality Assurance Process as it Relates to Customer Service written by Richard Blahunka and published by . This book was released on 1989 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Total Customer Service for Profitability

Author : Larry Swaton
Publisher : Trafford Publishing
ISBN 13 : 1412000874
Total Pages : 233 pages
Book Rating : 4.4/5 (12 download)

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Book Synopsis Total Customer Service for Profitability by : Larry Swaton

Download or read book Total Customer Service for Profitability written by Larry Swaton and published by Trafford Publishing. This book was released on 2003 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.

Powerful Phrases for Effective Customer Service

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 081442032X
Total Pages : 306 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson

Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Operations Support Systems 2002

Author : International Engineering Consortium
Publisher : Intl. Engineering Consortiu
ISBN 13 : 9781931695053
Total Pages : 438 pages
Book Rating : 4.6/5 (95 download)

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Book Synopsis Operations Support Systems 2002 by : International Engineering Consortium

Download or read book Operations Support Systems 2002 written by International Engineering Consortium and published by Intl. Engineering Consortiu. This book was released on 2002-12 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive report explores network management in an internet protocol (IP) world, open-system OSS implementation and integration, evolving network architectures, and key OSS business drivers from the perspectives of a wide variety of leading industry professionals. It focuses on the innovations that are shaping the future of network management in light of the industry's transition to packet-based and wireless networks, broadband services, and converged voice-data architectures and is intended to provide unique and informed insights into the challenges involving OSSs today and the solutions and strategies that are being developed to combat those challenges.