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Customer Service Agent Survival Notebook
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Book Synopsis Emotional Survival for Law Enforcement by : Kevin M. Gilmartin
Download or read book Emotional Survival for Law Enforcement written by Kevin M. Gilmartin and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to help law enforcement professionals overcome the internal assaults they experience both personally and organizationally over the course of their careers. These assaults can transform idealistic and committed officers into angry, cynical individuals, leading to significant problems in both their personal and professional lives.
Book Synopsis Your Republic Is Calling You by : Young-ha Kim
Download or read book Your Republic Is Calling You written by Young-ha Kim and published by Houghton Mifflin Harcourt. This book was released on 2010-09-28 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This psychological thriller of a North Korean spy living in Seoul is “perhaps the most intriguing and accomplished Korean fiction yet to appear in English” (Kirkus). Foreign film importer Kim Ki-Yong is a family man with a wife and daughter. Living a prosperous life in Seoul, South Korea, he’s an aficionado of Heineken, soccer, and sushi. But he is also a North Korean spy who has been living among his enemies for twenty-one years. Then, after more than a decade of silence from the home office, he receives a mysterious email stating that he has one day to return to headquarters. But is the message really from Pyongyang—or has he been discovered? And if the message is real, is he being called home to receive new orders or to be executed for a lack of diligence? Spanning the course of a single day, Your Republic Is Calling You delves deep into a gripping family secret to ask whether we ever truly know the people we love. Mining the political and cultural transformations of South Korea since the 1980s, author Young-ha Kim confronts moral questions on small and large scales. “This intense novel’s bristling plot—confined to the events of a single day—ironically echoes that of Joyce’s masterpiece Ulysses.”—Kirkus
Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Book Synopsis Leaves from an Officer's Notebook by : Eliot Crawshay-Williams
Download or read book Leaves from an Officer's Notebook written by Eliot Crawshay-Williams and published by . This book was released on 1918 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis How To Survive Your Early Years As A Police Officer by : Darren Moor
Download or read book How To Survive Your Early Years As A Police Officer written by Darren Moor and published by Troubador Publishing Ltd. This book was released on 2022-02-05 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this entertaining book designed primarily for new officers but also of interest to their more experienced teammates, recently retired Sergeant Darren Moor draws on his thirty years of front-line service to offer humorous guidance on common policing scenarios and how to make the best of them.
Book Synopsis The Cat I Never Named by : Amra Sabic-El-Rayess
Download or read book The Cat I Never Named written by Amra Sabic-El-Rayess and published by Bloomsbury Publishing USA. This book was released on 2020-09-15 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: The stunning memoir of a Muslim teen struggling to survive in the midst of the Bosnian genocide--and the stray cat who protected her family through it all. *Six Starred Reviews* A YALSA Excellence in Nonfiction Finalist A Capitol Choices Remarkable Book A Mighty Girl Best Book A Malala Fund Favorite Book Selection In 1992, Amra was a teen in Bihac, Bosnia, when her best friend said they couldn't speak anymore. Her friend didn't say why, but Amra knew the reason: Amra was Muslim. It was the first sign her world was changing. Then Muslim refugees from other Bosnian cities started arriving, fleeing Serbian persecution. When the tanks rolled into Bihac, bringing her own city under seige, Amra's happy life in her peaceful city vanished. But there is light even in the darkest of times, and she discovered that light in the warm, bonfire eyes of a stray cat. The little calico had followed the refugees into the city and lost her own family. At first, Amra doesn't want to bother with a stray; her family doesn't have the money to keep a pet. But with gentle charm this kitty finds her way into everyone's heart, and after a few near miracles when she seems to save the family, how could they turn her away? Here is the stunning true story of a teen who, even in the brutality of war, never wavered in her determination to obtain an education, maintain friendships, and even find a first love-and the cat who gave comfort, hope, and maybe even served as the family's guardian spirit.
Book Synopsis How to Survive Probation by : Tim Clay
Download or read book How to Survive Probation written by Tim Clay and published by Xlibris Corporation. This book was released on 2011-03-28 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you, or is someone you love on misdemeanor or felony probation? Have you ever thought to yourself that probation was impossible? Its not! Finally, an amazing step by step guide on how to survive probation without going back to jail! This book covers topics such as how to comply with the conditions of probation, reporting, time management, creating a productive mindset, giving to your community and many more useful tips. It teaches you how to market yourself in the workplace and secure a promising future. It is written by a former probation officer who has spent the past 8 years on probation and knows what its like to be sitting on both sides of the desk. Written in down to earth language the author uses both humor and bluntness to make his points. If you are struggling with probation, or are about to be put on probation you must read this book.
Book Synopsis How to Survive and Maybe Even Love Health Professions School by : Arlene M Muller
Download or read book How to Survive and Maybe Even Love Health Professions School written by Arlene M Muller and published by F.A. Davis. This book was released on 2011-09-15 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author’s simple, clear, and direct approach goes beyond normal classroom skills. It’s your constant companion, from your first day at school through graduation to your first job. You’ll find a wealth of ideas and tips to help you solve the real-life issues you’ll face as a student and a professional. You’ll even learn techniques and strategies for finding and landing that first job.
Book Synopsis AR 50-6 07/28/2008 CHEMICAL SURETY , Survival Ebooks by : Us Department Of Defense
Download or read book AR 50-6 07/28/2008 CHEMICAL SURETY , Survival Ebooks written by Us Department Of Defense and published by Delene Kvasnicka www.survivalebooks.com. This book was released on with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: AR 50-6 07/28/2008 CHEMICAL SURETY , Survival Ebooks
Book Synopsis The Various Models of Lordship in Europe between the Ninth and Fifteenth Centuries by : Antonio Antonetti
Download or read book The Various Models of Lordship in Europe between the Ninth and Fifteenth Centuries written by Antonio Antonetti and published by Cambridge Scholars Publishing. This book was released on 2023-10-25 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The status of lord represented one of the most original solutions to the political and social transitions of the Medieval period. Questions still remain unanswered and require further investigation, thus many scholars have collaborated to produce this collection which offers a synthesis of the most recent scholarship. This book relates the workings of seigneurial systems in different areas of Europe, from the Baltic to the Mediterranean, from Castile to Pontus. In this way, the perspective remains the same, institutional and material. This book emphasises both the institutional and informal forms of lordship identified and crystallised by social and political actors (for example, communities, sovereigns, nobles, bishops, and abbots). It offers a general framework for those approaching the subject for the first time and a useful in-depth tool with numerous regional cases for long-term scholars.
Book Synopsis The Alexia Lindale Collection by : Robert Whitlow
Download or read book The Alexia Lindale Collection written by Robert Whitlow and published by Thomas Nelson. This book was released on 2019-06-25 with total page 717 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Christy-award-winning author of The List, The Trial, and The Sacrifice comes two twisting tales of tough decisions, mixed motives, and mysterious, healing grace. Life Support Alexia Lindale knows her new case is a matter of life and death. She doesn't have a clue what it will do to her heart . . . and soul. Baxter Richardson survived a fall from a cliff while hiding in the mountains. Whether he'll make it through the next few weeks is unclear. His survival depends on the machines that help him breathe. On the haunted, unstable wife who wants to pull the plug and hide her secrets. On the doting father who wants him alive for reasons of love and money. On the conflicting legal documents that send the fight to court. And, on the music and prayers of an extraordinarily gifted pianist. Life Everlasting With her client's husband somewhere between this world and the next, attorney Alexia Lindale makes an everlasting choice. The youngest son of a family consumed by greed, Baxter Richardson lingers on this earth in a coma. His wife wants him dead to protect her secrets. His brother wants him dead to gain control of the family empire. And though Baxter's father fights to keep him alive, even he has ulterior motives. But Baxter has a surprising ally. A classically trained pianist, Ted Morgan believes music can be used as prayer. And Ted's divinely-inspired playing has been slowly pulling Baxter back from the brink of death. Attorney Alexia Lindale represents Baxter's wife, Rena, but has no idea that she and her client are being played in a game that has higher stakes than a single legal case. The stronger Baxter grows, the more endangered he becomes. As Alexia navigates her responsibilities to her client, her relationship with the gifted musician, and her new relationship with God, she must discern the truth as it pertains to life, death, and life everlasting.
Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Download or read book best review written by and published by . This book was released on 1993 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Think Complexity written by Allen Downey and published by "O'Reilly Media, Inc.". This book was released on 2018-07-11 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complexity science uses computation to explore the physical and social sciences. In Think Complexity, you’ll use graphs, cellular automata, and agent-based models to study topics in physics, biology, and economics. Whether you’re an intermediate-level Python programmer or a student of computational modeling, you’ll delve into examples of complex systems through a series of worked examples, exercises, case studies, and easy-to-understand explanations. In this updated second edition, you will: Work with NumPy arrays and SciPy methods, including basic signal processing and Fast Fourier Transform Study abstract models of complex physical systems, including power laws, fractals and pink noise, and Turing machines Get Jupyter notebooks filled with starter code and solutions to help you re-implement and extend original experiments in complexity; and models of computation like Turmites, Turing machines, and cellular automata Explore the philosophy of science, including the nature of scientific laws, theory choice, and realism and instrumentalism Ideal as a text for a course on computational modeling in Python, Think Complexity also helps self-learners gain valuable experience with topics and ideas they might not encounter otherwise.
Book Synopsis Finding a New Direction. How to Survive and Thrive During Major Life Transition by : Judith Albright
Download or read book Finding a New Direction. How to Survive and Thrive During Major Life Transition written by Judith Albright and published by Finding a New Direction. This book was released on 2009 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Survival written by Anthony Antonio and published by Xlibris Corporation. This book was released on 2021 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Survival’ an unforgettable romantic story about friendship, secrets of the heart, prohibited passions. A love story between a young man, Daniel Roberts and Rose O’Hara caught in the treacherous chained events of time and destination in pursuit of their own identity, respect, and justice. Victims of conjectures society imposed upon them: the constant struggles to survive above poverty, selfishness, and violence in the world they live. It is a story of intricated immoral preludes of greed, jealousy, and vengeance. It is where the spell of nature and life created vibrant and confrontational settings of beauty and tragedy. Dramatically uncovers old codes of silence, revealing dangerous secrets of characters, of culture, of social degradation and abuse. It is where questions about the conscience values of men are raised, who they are and where they are going.
