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Customer Self Service Portal A Complete Guide 2019 Edition
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Book Synopsis Stern’s Guide to the Cruise Vacation: 2018/2019 Edition by : Steven B. Stern
Download or read book Stern’s Guide to the Cruise Vacation: 2018/2019 Edition written by Steven B. Stern and published by Xlibris Corporation. This book was released on 2017-07-07 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is the book with which to gain a full and thorough understanding of the wonderful world of cruising. Repeat cruisers and novices alike will gain from the volume of features, menus, daily schedules, photos, as well as details on every cruise ship and port of call throughout the world. This should be the encyclopedia for any cruise aficionado. (World of Cruising)"--Amazon.com
Book Synopsis Mastering Microsoft Dynamics 365 Customer Engagement by : Deepesh Somani
Download or read book Mastering Microsoft Dynamics 365 Customer Engagement written by Deepesh Somani and published by Packt Publishing Ltd. This book was released on 2019-02-28 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide packed with the latest features of Dynamics 365 for customer relationship management Key FeaturesCreate efficient client-side apps and customized plugins that work seamlesslyLearn best practices from field experience to use Dynamics 365 efficientlyUnleash the power of Dynamics 365 to maximize your organization’s profitsBook Description Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365. This book starts with a brief overview of the functional features of Dynamics 365. You will learn how to create Word and Excel templates using CRM data to enable customized data analysis for your organization. This book helps you understand how to use Dynamics 365 as an XRM Framework, gain a deep understanding of client-side scripting in Dynamics 365, and create client-side applications using JavaScript and the Web API. In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance. By the end of this book, you will have mastered utilizing Dynamics 365 features through real-world scenarios. What you will learnManage various divisions of your organization using Dynamics 365 customizationsExplore the XRM Framework and leverage its featuresProvide an enhanced mobile and tablet experienceDevelop client-side applications using JavaScript and the Web APIUnderstand how to develop plugins and workflows using Dynamics 365Explore solution framework improvements and new field typesWho this book is for Mastering Microsoft Dynamics 365 Customer Engagement is for you if you have knowledge of Dynamics CRM and want to utilize the latest features of Dynamics 365. This book is also for you if you’re a skilled developer looking to move to the Microsoft stack to build business solution software. Extensive Dynamics CRM development experience will be beneficial to understand the concepts covered in this book.
Book Synopsis Customer Relationship Management by : Francis Buttle
Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2019-04-24 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online
Book Synopsis Artificial Intelligence in Customer Service by : Jagdish N. Sheth
Download or read book Artificial Intelligence in Customer Service written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-08-17 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book The Portal written by Tom Cronin and published by . This book was released on 2019-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calm your mind. Unlock your power. Save the planet. Our world is suffering from a number of growing crises: wars, climate change, the threat of economic collapse. We're at a tipping point, but there is another way. Revealing an ancient road map that has helped guide people to transformation for centuries, this inspirational book and documentary film take us to the very core of what's needed for humanity today: meditation. The Portal explores how meditation and mindfulness will unlock your power, grow your compassion for those around you and awaken your thirst for change. Sharing personal stories from six people who healed their lives through meditation as well as compelling insights from some of today's most innovative thinkers, The Portal shares a vision for humanity transformed. Weaving a vibrant tapestry of technology, love, the future, existentialism, human potential, brain hacking and inner peace, it will rekindle your excitement for the future.
Book Synopsis A Complete Guide to Self-Employment in Austria - Free Business Licence (Freie Gewerbe) 2024 by : Marta Srebrakowska
Download or read book A Complete Guide to Self-Employment in Austria - Free Business Licence (Freie Gewerbe) 2024 written by Marta Srebrakowska and published by SEA - Services for self-employed e.U.. This book was released on 2024-10-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you considering self-employment in Austria but feeling overwhelmed by the bureaucratic maze? Or perhaps you're already trying to deal with the complex web of Austrian regulations and formalities? Our newly updated guidebooks 2024 are here to empower you every step of the way! Here’s what you’ll gain: Empowerment and Confidence Gain confidence and control over Austrian bureaucracy. Our guidebook reduces fears by providing clear guidance and support. Comprehensive and Organized Information The comprehensive coverage of self-employment in Austria, includes registration processes, tax obligations, insurance requirements, and practical tips for success. With organized chapters covering everything from legal compliance to financial management and marketing essentials, our guidebook is your ultimate resource for navigating Austrian bureaucracy with ease. Efficiency and Time-saving Save time and energy with competent guidance in English and direct links to relevant websites.
Book Synopsis Jira Quick Start Guide by : Ravi Sagar
Download or read book Jira Quick Start Guide written by Ravi Sagar and published by Packt Publishing Ltd. This book was released on 2019-01-24 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leverage Jira's powerful task management and workflow features to better manage your business processes Key FeaturesThe book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.Configure project workflows and the fields that will be used in the project with the help of Jira's featuresCreate tickets for issues and manage your projects using the Jira softwareBook Description Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators. What you will learnImplement Jira as a project administrator or project managerGet familiar with various functionalities of JiraConfigure projects and boards in your organisation's Jira instanceUnderstand how and when to use components and versions in your projectsManage project configurations and Jira schemesLearn the best practices to manage your Jira instanceWho this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.
Book Synopsis SQL Server 2019 Administrator's Guide by : Marek Chmel
Download or read book SQL Server 2019 Administrator's Guide written by Marek Chmel and published by Packt Publishing Ltd. This book was released on 2020-09-11 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use Microsoft SQL Server 2019 to implement, administer, and secure a robust database solution that is disaster-proof and highly available Key FeaturesExplore new features of SQL Server 2019 to set up, administer, and maintain your database solution successfullyDevelop a dynamic SQL Server environment and streamline big data pipelinesDiscover best practices for fixing performance issues, database access management, replication, and securityBook Description SQL Server is one of the most popular relational database management systems developed by Microsoft. This second edition of the SQL Server Administrator's Guide will not only teach you how to administer an enterprise database, but also help you become proficient at managing and keeping the database available, secure, and stable. You’ll start by learning how to set up your SQL Server and configure new and existing environments for optimal use. The book then takes you through designing aspects and delves into performance tuning by showing you how to use indexes effectively. You’ll understand certain choices that need to be made about backups, implement security policy, and discover how to keep your environment healthy. Tools available for monitoring and managing a SQL Server database, including automating health reviews, performance checks, and much more, will also be discussed in detail. As you advance, the book covers essential topics such as migration, upgrading, and consolidation, along with the techniques that will help you when things go wrong. Once you’ve got to grips with integration with Azure and streamlining big data pipelines, you’ll learn best practices from industry experts for maintaining a highly reliable database solution. Whether you are an administrator or are looking to get started with database administration, this SQL Server book will help you develop the skills you need to successfully create, design, and deploy database solutions. What you will learnDiscover SQL Server 2019’s new features and how to implement themFix performance issues by optimizing queries and making use of indexesDesign and use an optimal database management strategyCombine SQL Server 2019 with Azure and manage your solution using various automation techniquesImplement efficient backup and recovery techniques in line with security policiesGet to grips with migrating, upgrading, and consolidating with SQL ServerSet up an AlwaysOn-enabled stable and fast SQL Server 2019 environmentUnderstand how to work with Big Data on SQL Server environmentsWho this book is for This book is for database administrators, database developers, and anyone who wants to administer large and multiple databases single-handedly using Microsoft's SQL Server 2019. Basic awareness of database concepts and experience with previous SQL Server versions is required.
Download or read book Soul Trader written by Rasheed Ogunlaru and published by Kogan Page Publishers. This book was released on 2012-10-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your heart's not in your business, why are you? In the flurry of everyday deadlines, fire fighting and all the pressing demands on our time, it's easy to forget the real reasons we started our own business in the first place. Soul Trader helps you connect with your personal mission, values and passion to create a 'stand out from the crowd' business that enriches you both financially and emotionally. Discover the seven essential principles that will help you build a business sensitive to today's economic and social realities, one that is profitable, customer-focused and in tune with your own beliefs, needs and goals. Rasheed Ogunlaru tears off the jargon and delves into the beating heart of what makes businesses really work. Throw your heart into your business, it will pay dividends.
Book Synopsis Guide to Clinical Documentation by : Debra D Sullivan
Download or read book Guide to Clinical Documentation written by Debra D Sullivan and published by F.A. Davis. This book was released on 2018-07-25 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand the when, why, and how! Here’s your guide to developing the skills you need to master the increasing complex challenges of documenting patient care. Step by step, a straightforward ‘how-to’ approach teaches you how to write SOAP notes, document patient care in office and hospital settings, and write prescriptions. You’ll find a wealth of examples, exercises, and instructions that make every point clear and easy to understand.
Book Synopsis Reference and Information Sources and Services for Children and Young Adults by : Lesley S.J. Farmer
Download or read book Reference and Information Sources and Services for Children and Young Adults written by Lesley S.J. Farmer and published by Rowman & Littlefield. This book was released on 2022-09-01 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference and information services are more important than ever for today’s young people. By analyzing key features of reference and information services to young people in school and public library environments, including the research behind the trends and issues, librarians can make sure that those services are appropriately responsive to children and teens. Based on standards and evidence-based practice, this book helps you to optimize those resources and services by: providing guidance in assessing youth communities, determining youth’s information needs and information behaviors, developing and maintaining age-appropriate reference collections (starting with the book’s core list of print and online resources), optimizing physical and virtual access to reference and information sources, interacting with youth and facilitating their reference and information literacy skills, curating and producing reference and information products, dealing with relevant legal and ethical issues, and planning effective library reference and information services for youth. Chapter sidebar examples provide food for thought.
Author :Food and Agriculture Organization of the United Nations Publisher :Food & Agriculture Org. ISBN 13 :9251362459 Total Pages :138 pages Book Rating :4.2/5 (513 download)
Book Synopsis Responsible governance of tenure and preventive justice by : Food and Agriculture Organization of the United Nations
Download or read book Responsible governance of tenure and preventive justice written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2022-05-16 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This technical guide is a product of the fruitful collaboration between FAO and UINL (MoU signed in 2016) which led to illustrate that the preventive administration of justice and notaries, as independent public legal officers, can play a key role in achieving the VGGT recommendations. By exercising their function responsibly and implementing best practices, practitioners in the preventive administration of justice can make a considerable contribution to improving the living conditions of citizens worldwide, to achieving sustainable livelihoods, housing security, rural development and environmental protection for the benefit of all citizens. The guide advocates for responsible governance of tenure through the use of the VGGT. It identifies challenges and showcases good practices. Preventive justice is analyzed to assess its contribution to the responsible governance of tenure. VGGT are used as an inspiration for the practice of preventive justice. All stakeholders are finally invited to cooperate and engage in advocacy.
Book Synopsis Selecting & Implementing HR & Payroll Software by : Denis W. Barnard
Download or read book Selecting & Implementing HR & Payroll Software written by Denis W. Barnard and published by Stergiou Books Limited. This book was released on 2019-03-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2nd edition (colour) Probably the biggest – and potentially most risky – undertaking for any Human Resources or payroll professional is the selection of new software. Additionally, it is almost inevitable that they will be involved with it at some point in their career. The litany of failures in this area has been alarmingly high, from selecting the wrong systems in the first place all the way through to ineffective implementation; all of this against a heavy cost to the organisation in both financial terms and lost opportunities. Denis Barnard is a consultant specialising in the selection of HR & payroll systems, and other HRIS, and is acknowledged as one of the UK’s leading experts in the field. Drawing on many years of experience, he gives crucial insight to the actions needed to minimise the risks inherent to this type of project, as well as a step-by-step blueprint of how the right result can be achieved. Written in a style aimed to demystify the relatively unknown, this is a “must have” for the practitioner’s bookshelf.
Book Synopsis MCA Modern Desktop Administrator Complete Study Guide by : William Panek
Download or read book MCA Modern Desktop Administrator Complete Study Guide written by William Panek and published by John Wiley & Sons. This book was released on 2020-04-07 with total page 832 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate study guide for Microsoft 365 Certified Associate (MCA) Modern Desktop certification—covers the new Exam MD-100 and the new Exam MD-101 in one book! Referred to as the Modern Desktop, Microsoft 365 is Microsoft’s new suite of modern workplace services comprising Windows 10, Office 365, and Enterprise Mobility & Security. IT administrators tasked with deploying and implementing Modern Desktop are required to configure, secure, manage, and monitor devices and applications in enterprise environments. Success on the MCA Modern Desktop Administrator certification exam is essential for IT professionals seeking to expand their job opportunities and advance their careers. The MCA Modern Desktop Administrator Complete Study Guide is an indispensable resource for candidates preparing for certification. This guide covers 100% of all exam objectives for the new Exam MD-100: Windows 10 and the new Exam-101: Managing Modern Desktops. All aspects of both new exams are covered, including in-depth information on advanced topics and technologies. Included is access to Sybex's comprehensive online learning environment—offering an assessment test, bonus practice exams, electronic flashcards, a searchable glossary, and videos for many of the chapter exercises (ONLY available for Exam MD-100). This must-have guide enables users to: Configure devices, core services, networking, storage, users, updates, and system and data recovery Implement, install, maintain, manage, and monitor Windows 10 Plan desktop deployment and Microsoft Intune device management solutions Manage identities, applications, remote access, and data access and protection Review real-world scenarios, hands-on exercises, and challenging practice questions The MCA Modern Desktop Administrator Complete Study Guide: Exam MD-100 and Exam MD-101 is an essential tool for anyone preparing for the exams and students and IT professionals looking to learn new skills or upgrade their existing skills.
Book Synopsis A Guide to School Services in Speech-Language Pathology, Fifth Edition by : Trici Schraeder
Download or read book A Guide to School Services in Speech-Language Pathology, Fifth Edition written by Trici Schraeder and published by Plural Publishing. This book was released on 2024-07-26 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to School Services in Speech-Language Pathology, Fifth Edition serves as a must read for school-based speech-language pathologists (SLPs), college instructors, and students-in-training. The text begins by providing a brief history of school-based SLP services. The foundations of school services are highlighted, including the legal mandates set forth in the Individuals with Disabilities Education Improvement Act (IDEA); Every Student Succeeds Act, Americans with Disabilities Act; and landmark court cases that have influenced school services – such as the 2023 Midthun-Hensen & Hensen v. GHC court ruling regarding evidence-based practices. Pedagogical features include related vocabulary at the beginning of each chapter to promote equity in comprehension, end of chapter summaries with guiding questions to reinforce important information, facilitate class discussions, and enhance understanding, concrete, real-life success stories from public school SLPs, and links to useful strategies, materials, and resources. This comprehensive textbook addresses issues paramount to school-based SLPs: Options to expand and diversify service delivery models Step-by-step instructions to implement a workload analysis Examples of IEP goals that support flexible scheduling and workload solutions Tables that describe evidence-based practices and provide links to the supportive research Template for writing IEP goals that align with IDEA mandates Methods for assessing multilingual language learners including dynamic, authentic, and criterion-referenced tools Guidance for implementing proactive behavior management, conflict resolution, professional collaboration, conferencing and counseling and cultural competencies Evidence bases that link language, literacy, and the achievement of school standards New to the Fifth Edition: New content regarding COVID-19 impacts and the expansion of telepractice Current references throughout that reflect state-of-the-art research Updated evidence-based content for practices in the areas of: * articulation and phonology * language and literacy * voice, feeding, and swallowing * augmentative and alternative communication * social and cognitive aspects of communication * hearing habilitation * general clinical strategies Modernized use of pronouns and terms that reflect our diverse society Scenarios that promote reflection of neurodiverse practices Please note: Ancillary content such as downloadable forms and checklists may not be included as in the original print version of this book.
Book Synopsis Health Promotion for Nursing Students by : Paul Linsley
Download or read book Health Promotion for Nursing Students written by Paul Linsley and published by Learning Matters. This book was released on 2020-04-25 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promoting and maintaining good mental, physical and behavioural health of individuals, communities and populations is a key role of the registered nurse. Understanding how to incorporate health promotion into clinical practice will be an important part of a nurse’s undergraduate studies and something they will take with them into professional life. This book will help students to understand the underlying theory behind health promotion and the different considerations for working with individuals, families and diverse communities. It will also demonstrate the practical skills needed in order to promote health and well-being effectively upon entering the practice environment. Key features Mapped to the new NMC standards of proficiency for registered nurses (2018) Case studies, activities and other learning features help students translate the theory to practice Focus on practical skills to help guide daily practice
