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Author :
Publisher :
ISBN 13 :
Total Pages : 564 pages
Book Rating : 4.3/5 (555 download)
Download or read book 2002 Customer Satisfaction Survey Results written by and published by . This book was released on 2003 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jacksonville University
Publisher :
ISBN 13 :
Total Pages : 34 pages
Book Rating : 4.:/5 (72 download)
Download or read book Customer Satisfaction Survey Results written by Jacksonville University and published by . This book was released on 2001 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 2 pages
Book Rating : 4.:/5 (928 download)
Download or read book Baseline Customer Satisfaction Survey Results written by and published by . This book was released on 2009 with total page 2 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ron S. Kenett
Publisher : John Wiley & Sons
ISBN 13 : 0470971282
Total Pages : 533 pages
Book Rating : 4.4/5 (79 download)
Download or read book Modern Analysis of Customer Surveys written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2012-01-30 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays. As demonstrated in this book, integrating such basic analysis with more advanced tools, provides insights on non-obvious patterns and important relationships between the survey variables. This knowledge can significantly affect the conclusions derived from a survey. Key features: Provides an integrated, case-studies based approach to analysing customer survey data. Presents a general introduction to customer surveys, within an organization’s business cycle. Contains classical techniques with modern and non standard tools. Focuses on probabilistic techniques from the area of statistics/data analysis and covers all major recent developments. Accompanied by a supporting website containing datasets and R scripts. Customer survey specialists, quality managers and market researchers will benefit from this book as well as specialists in marketing, data mining and business intelligence fields.
Author : Teri Fulton
Publisher :
ISBN 13 :
Total Pages : 220 pages
Book Rating : 4.3/5 (555 download)
Download or read book WisDOT Customer Satisfaction Survey Results written by Teri Fulton and published by . This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.:/5 (3 download)
Download or read book Customer Satisfaction Survey Results written by and published by . This book was released on 1998 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 9 pages
Book Rating : 4.:/5 (255 download)
Download or read book FY07 Customer Satisfaction Survey Results written by and published by . This book was released on 2007* with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alberto Ravella
Publisher :
ISBN 13 :
Total Pages : 288 pages
Book Rating : 4.:/5 (18 download)
Download or read book Results of a Customer Satisfaction Survey written by Alberto Ravella and published by . This book was released on 1994 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lori Thurgood
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (31 download)
Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bill Self
Publisher : Routledge
ISBN 13 : 1136412433
Total Pages : 159 pages
Book Rating : 4.1/5 (364 download)
Download or read book Customer Satisfaction Measurement for ISO 9000: 2000 written by Bill Self and published by Routledge. This book was released on 2007-08-15 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
Author : Hong Kong. Housing Department
Publisher :
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4.:/5 (513 download)
Download or read book Employee and Customer Satisfaction Survey Results written by Hong Kong. Housing Department and published by . This book was released on 1996 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Nigel Hill
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566081941
Total Pages : 312 pages
Book Rating : 4.0/5 (819 download)
Download or read book Handbook of Customer Satisfaction and Loyalty Measurement written by Nigel Hill and published by Gower Publishing, Ltd.. This book was released on 2000 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.
Author : Derek R. Allen
Publisher : Asq Press
ISBN 13 : 9780873894531
Total Pages : 243 pages
Book Rating : 4.8/5 (945 download)
Download or read book Analysis of Customer Satisfaction Data written by Derek R. Allen and published by Asq Press. This book was released on 2000-01-01 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for their business. it is crucial for every organization to retain loyal customers by maintaining a high level of customer satisfaction. However, sustaining an environment conducive to customer satisfaction is a difficult task without a strong understanding of the data surrounding customer satisfaction surveys. This is the focus of Analysis of Customer Satisfaction Data, which clearly demonstrates how to interpret the data gathered in customer surveys while explaining how to use this information to improve overall customer satisfaction. Written by industry leaders with years of experience consulting top companies such as General Motors, Bank of America and Met Life, this book offers a step-by-step approach to customer loyalty research in an advanced yet understandable format. This book is a must read for anyone who is developing a customer satisfaction survey. - Richard Yorio Customer Satisfaction and Loyalty Manager Xerox Corporation.
Author : Nigel Hill
Publisher : Routledge
ISBN 13 : 1351930044
Total Pages : 160 pages
Book Rating : 4.3/5 (519 download)
Download or read book How to Measure Customer Satisfaction written by Nigel Hill and published by Routledge. This book was released on 2017-07-05 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
Author : Melanie Arthur
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (429 download)
Download or read book National Survey Results written by Melanie Arthur and published by . This book was released on 1996* with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Terry G. Vavra
Publisher : Quality Press
ISBN 13 : 0873898303
Total Pages : 509 pages
Book Rating : 4.8/5 (738 download)
Download or read book Improving Your Measurement of Customer Satisfaction written by Terry G. Vavra and published by Quality Press. This book was released on 2001-09-25 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement
Author :
Publisher :
ISBN 13 :
Total Pages : 17 pages
Book Rating : 4.:/5 (113 download)
Download or read book FY19 Spring Customer Satisfaction On-board Survey Results written by and published by . This book was released on 2019 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the results of the most recent Metro On-Board Customer Satisfaction Survey (Spring 2019) fielded in May and June of 2019 (Attachment A).
