Customer Satisfaction In Online Shopping

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Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799889580
Total Pages : 1964 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business by : Management Association, Information Resources

Download or read book Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-04-16 with total page 1964 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next few years, it is expected that most businesses will have transitioned to the use of electronic commerce technologies, namely e-commerce. This acceleration in the acceptance of e-commerce not only changes the face of business and retail, but also has introduced new, adaptive business models. The experience of consumers in online shopping and the popularity of the digital marketplace have changed the way businesses must meet the needs of consumers. To stay relevant, businesses must develop new techniques and strategies to remain competitive in a changing commercial atmosphere. The way in which e-commerce is being implemented, the business models that have been developed, and the applications including the benefits and challenges to e-commerce must be discussed to understand modern business. The Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business discusses the best practices, latest strategies, and newest methods for implementing and using e-commerce in modern businesses. This includes not only a view of how business models have changed and what business models have emerged, but also provides a focus on how consumers have changed in terms of their needs, their online behavior, and their use of e-commerce services. Topics including e-business, e-services, mobile commerce, usability models, website development, brand management and marketing, and online shopping will be explored in detail. This book is ideally intended for business managers, e-commerce managers, marketers, advertisers, brand managers, executives, IT consultants, practitioners, researchers, academicians, and students interested in how e-commerce is impacting modern business models.

Customer Satisfaction In Online Shopping

Author : Saumitra Sushil Sawant
Publisher : Archers & Elevators Publishing House
ISBN 13 : 8195038417
Total Pages : pages
Book Rating : 4.1/5 (95 download)

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Book Synopsis Customer Satisfaction In Online Shopping by : Saumitra Sushil Sawant

Download or read book Customer Satisfaction In Online Shopping written by Saumitra Sushil Sawant and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook of Research on the Platform Economy and the Evolution of E-Commerce

Author : Ertz, Myriam
Publisher : IGI Global
ISBN 13 : 1799875466
Total Pages : 554 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on the Platform Economy and the Evolution of E-Commerce by : Ertz, Myriam

Download or read book Handbook of Research on the Platform Economy and the Evolution of E-Commerce written by Ertz, Myriam and published by IGI Global. This book was released on 2021-10-15 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past two decades, research on electronic commerce and platforms has thrived. Tremendous academic research has been conducted on this specific concept. Over the last decade, with the rise of applications and mobile technology, that stream of research has extended to the collaborative economy, more colloquially known as the sharing economy. The commonality between e-commerce and collaborative consumption being that they both occur online and rely predominantly on platforms. The Handbook of Research on the Platform Economy and the Evolution of E-Commerce is a comprehensive reference book offering a holistic perspective of the platform economy by connecting the e-commerce and collaborative economy streams into a common framework. As such, this integrated perspective offers a clearer understanding of the key trends in research and in managerial action, as well as an agenda for future studies and practice. This handbook emphasizes how the digital transition will create an increased merging between physical and digital activities, as well as the challenges and opportunities pertaining to this trend. Covering topics including sharing economy, Marketing 4.0, and digital applications, this book is essential for marketers, managers, executives, students, researchers, and academicians.

Retail Management: A Strategic Approach, 10/E

Author : Berman
Publisher : Pearson Education India
ISBN 13 : 9788131716700
Total Pages : 712 pages
Book Rating : 4.7/5 (167 download)

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Book Synopsis Retail Management: A Strategic Approach, 10/E by : Berman

Download or read book Retail Management: A Strategic Approach, 10/E written by Berman and published by Pearson Education India. This book was released on 2007-09 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt:

'Online Shopping' Customer Satisfaction and Loyalty in Norway

Author : Pervaiz Ali
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783843383769
Total Pages : 84 pages
Book Rating : 4.3/5 (837 download)

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Book Synopsis 'Online Shopping' Customer Satisfaction and Loyalty in Norway by : Pervaiz Ali

Download or read book 'Online Shopping' Customer Satisfaction and Loyalty in Norway written by Pervaiz Ali and published by LAP Lambert Academic Publishing. This book was released on 2011-01 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past decade, there has been a dramatic change in the way consumers have altered their way of shopping. Online shopping is popular now. wherein customer is able to compare the price quoted by different suppliers and choose the best deal from it. Internet marketing is conceptually different from other marketing channels and internet promotes a one to one communication between the seller and the end user with round the clock customer service. It is very important for businesses to understand the customer satisfaction and loyalty because some the customer satisfaction and loyalty are two required things for the well being, profit and long term growth of the firms.In case of Norway, e-commerce has grown tremendously in the recent years. The results of the survey reveal that while a good percentage of Norwegians are satisfied with online shopping only less than half of them stay loyal to their online sellers. The customers will be loyal and can be retained only when online businesses constantly bring improvement in product information on websites, quality and timely delivery of goods and importantly effective website designs.

A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment

Author : Emerald Group Publishing Limited
Publisher : Emerald Group Publishing
ISBN 13 : 1785608703
Total Pages : 196 pages
Book Rating : 4.7/5 (856 download)

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Book Synopsis A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment by : Emerald Group Publishing Limited

Download or read book A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment written by Emerald Group Publishing Limited and published by Emerald Group Publishing. This book was released on 2015-11-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment is a collection of key articles offering insights across a range of sectors. Some of the topics the book looks at include: - Influences of socioeconomic characteristics in online shopping behaviour - The role trust plays in an online shopping environment

Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers

Author : Aditi Batheja
Publisher :
ISBN 13 :
Total Pages : 43 pages
Book Rating : 4.:/5 (129 download)

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Book Synopsis Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers by : Aditi Batheja

Download or read book Customer Satisfaction, Trust & Re-Purchase for Online Shopping Behavior for Consumers written by Aditi Batheja and published by . This book was released on 2020 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examines the factors that lead to e - loyalty, which eventually results in customers repurchasing from the same e-tailer in India that eventually culminates into profitability for any firm. The primary data collected from a structured questionnaire has been analyzed to point out key factors such as product quality, timely and accurate delivery, security risk perception, and privacy perception which hold immense significance for customers shopping online.The study covers three factors i.e., Trust, Loyalty, and Satisfaction that impacts the repurchase behavior of the consumers primarily. Furthermore, the findings also emphasize that product offerings, convenience, past purchase experience, and web-store environment have a significant impact on - loyalty. The study point to the pressing needs of e - loyalty for nurturing long term relationship with modern-day consumers.

Encyclopedia of E-Commerce Development, Implementation, and Management

Author : Lee, In
Publisher : IGI Global
ISBN 13 : 1466697881
Total Pages : 2440 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Encyclopedia of E-Commerce Development, Implementation, and Management by : Lee, In

Download or read book Encyclopedia of E-Commerce Development, Implementation, and Management written by Lee, In and published by IGI Global. This book was released on 2016-03-31 with total page 2440 pages. Available in PDF, EPUB and Kindle. Book excerpt: The convenience of online shopping has driven consumers to turn to the internet to purchase everything from clothing to housewares and even groceries. The ubiquity of online retail stores and availability of hard-to-find products in the digital marketplace has been a catalyst for a heighted interest in research on the best methods, techniques, and strategies for remaining competitive in the era of e-commerce. The Encyclopedia of E-Commerce Development, Implementation, and Management is an authoritative reference source highlighting crucial topics relating to effective business models, managerial strategies, promotional initiatives, development methodologies, and end-user considerations in the online commerce sphere. Emphasizing emerging research on up-and-coming topics such as social commerce, the Internet of Things, online gaming, digital products, and mobile services, this multi-volume encyclopedia is an essential addition to the reference collection of both academic and corporate libraries and caters to the research needs of graduate-level students, researchers, IT developers, and business professionals. .

Consumer Satisfaction in Internet Marketing

Author : Elizabeth M. Randall
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Consumer Satisfaction in Internet Marketing by : Elizabeth M. Randall

Download or read book Consumer Satisfaction in Internet Marketing written by Elizabeth M. Randall and published by . This book was released on 2001 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Exploring Factors Affecting Customer Satisfaction In Online Shopping

Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (134 download)

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Book Synopsis Exploring Factors Affecting Customer Satisfaction In Online Shopping by :

Download or read book Exploring Factors Affecting Customer Satisfaction In Online Shopping written by and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Service Quality

Author : Paul Kunst
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Managing Service Quality by : Paul Kunst

Download or read book Managing Service Quality written by Paul Kunst and published by . This book was released on 1995 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customer Satisfaction

Author : Nigel Hill
Publisher : The Leadership Factor
ISBN 13 : 0955416116
Total Pages : 322 pages
Book Rating : 4.9/5 (554 download)

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Book Synopsis Customer Satisfaction by : Nigel Hill

Download or read book Customer Satisfaction written by Nigel Hill and published by The Leadership Factor. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.

The End of Online Shopping

Author : Jongen Wijnand
Publisher : World Scientific
ISBN 13 : 9813274565
Total Pages : 304 pages
Book Rating : 4.8/5 (132 download)

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Book Synopsis The End of Online Shopping by : Jongen Wijnand

Download or read book The End of Online Shopping written by Jongen Wijnand and published by World Scientific. This book was released on 1999-01-05 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline. The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries -- which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups -- and covers all aspects of the customer journey, from orientation and selection to delivery. The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail.

LISREL 8

Author : Karl G. Jöreskog
Publisher : Scientific Software International
ISBN 13 : 9780894980510
Total Pages : 272 pages
Book Rating : 4.9/5 (85 download)

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Book Synopsis LISREL 8 by : Karl G. Jöreskog

Download or read book LISREL 8 written by Karl G. Jöreskog and published by Scientific Software International. This book was released on 2001 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Reign of the Customer

Author : Claes Fornell
Publisher : Springer Nature
ISBN 13 : 3030135624
Total Pages : 217 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis The Reign of the Customer by : Claes Fornell

Download or read book The Reign of the Customer written by Claes Fornell and published by Springer Nature. This book was released on 2020-03-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.

Business Revolution in a Digital Era

Author : Alina Mihaela Dima
Publisher : Springer Nature
ISBN 13 : 3030599728
Total Pages : 416 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Business Revolution in a Digital Era by : Alina Mihaela Dima

Download or read book Business Revolution in a Digital Era written by Alina Mihaela Dima and published by Springer Nature. This book was released on 2021-01-04 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume presents a selection of the best papers from the 14th International Conference on Business Excellence, Business Revolution in the Digital Era (ICBE 2020), held in Bucharest, Romania. The respective papers share the latest findings and perspectives on innovation in a turbulent business environment, and on improvements in economic, societal and technological structures and processes to help reach major sustainability goals.

A Study on Satisfaction Level of Customers Through Online Shopping

Author : Dimpy Sachar
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis A Study on Satisfaction Level of Customers Through Online Shopping by : Dimpy Sachar

Download or read book A Study on Satisfaction Level of Customers Through Online Shopping written by Dimpy Sachar and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, people are living in the digital environment. Earlier, internet was used as the source for information sharing, but now life is somewhat impossible without it. Everything is linked with the World Wide Web, whether it is business, social interaction or shopping. Moreover, the changed lifestyle of individuals has changed their way of doing things from traditional to the digital way in which shopping is also being shifted to online shopping. With the increasing use of internet, numbers of online users are also increasing rapidly. The primary research objective of this study is to identify the satisfaction level of customers shopping online. Due to the web presence of various online retailers they are facing the problem of customer retention. This research study helps them in analyzing the variables influences the satisfaction level of customers. By Focusing on these variables online retailers can formulate various marketing strategies to retain their customers by building trust amongst them. For this study data have been collected from the existing online buyers, they were asked to participate in this survey. The survey included questions about the customer's most recent experience with online shopping websites. A well designed Questionnaire is distributed as an instrument for data collection covering all the parameters required to analyze the perception of consumers towards online retail marketers. The results will intensify the researcher's understanding on variance in the factors influencing the online purchase intentions of both the experienced and inexperienced online purchasers. The study depicted that the factors Quality of the product, Offers and Discounts, Delivery Guaranteed and Application Safety have direct and positive impact on the different magnitudes of the Customer Satisfaction through perceived Service Quality.