Customer Satisfaction And Sustainability Initiatives In The Fourth Industrial Revolution

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Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution

Author : Silvestri, Cecilia
Publisher : IGI Global
ISBN 13 : 1799814211
Total Pages : 389 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution by : Silvestri, Cecilia

Download or read book Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution written by Silvestri, Cecilia and published by IGI Global. This book was released on 2019-11-15 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with customers and providing them with appropriate incentives. The difficulty with providing a winning strategy in a highly competitive market, however, stems from responding to the specific needs of the customers. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution is an essential reference source that links together three highly relevant topics in the business of modern economy—innovation, customer satisfaction, and sustainability—and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.

Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution

Author :
Publisher :
ISBN 13 : 9781799814986
Total Pages : pages
Book Rating : 4.8/5 (149 download)

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Book Synopsis Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution by :

Download or read book Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution written by and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with customers and providing them with appropriate incentives. The difficulty with providing a winning strategy in a highly competitive market, however, stems from responding to the specific needs of the customers. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution is an essential reference source that links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.

Exploring Innovation in a Digital World

Author : Federica Ceci
Publisher : Springer Nature
ISBN 13 : 3030878422
Total Pages : 311 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Exploring Innovation in a Digital World by : Federica Ceci

Download or read book Exploring Innovation in a Digital World written by Federica Ceci and published by Springer Nature. This book was released on 2021-10-25 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is occurring at a rapid pace in digital work and demands increasing attention from academic scholars. In line with this demand, this book aims to provide an overview of recent advances in studies of innovation and technology in the digital space. The book addresses the cultural elements influencing the diffusion and adoption of digital technologies, the pervasive role of social media, the organizational challenges of digital transformations, and finally specific emerging technologies such as artificial intelligence and distributed ledger technology. The plurality of views offered makes this book particularly relevant to practitioners, academics, and policymakers, and provides an up-to-date view of the latest developments in Information Systems. It gathers a selection of the best papers (double-blind peer-reviewed) presented at the annual conference of the Italian AIS Chapter in October 2020 in Pescara, Italy.

Advances in Industrial and Production Engineering

Author : Rakesh Kumar Phanden
Publisher : Springer Nature
ISBN 13 : 9813343206
Total Pages : 976 pages
Book Rating : 4.8/5 (133 download)

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Book Synopsis Advances in Industrial and Production Engineering by : Rakesh Kumar Phanden

Download or read book Advances in Industrial and Production Engineering written by Rakesh Kumar Phanden and published by Springer Nature. This book was released on 2021-03-21 with total page 976 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book comprises the select proceedings of the 2nd International Conference on Future Learning Aspects of Mechanical Engineering (FLAME) 2020. In particular, this volume discusses different topics of industrial and production engineering such as sustainable manufacturing processes, logistics, Industry 4.0 practices, circular economy, lean six sigma, agile manufacturing, additive manufacturing, IoT and Big Data in manufacturing, 3D printing, simulation, manufacturing management and automation, surface roughness, multi-objective optimization and modelling for production processes, developments in casting, welding, machining, and machine tools. The contents of this book will be useful for researchers as well as industry professionals.

Research Anthology on Cross-Industry Challenges of Industry 4.0

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799886077
Total Pages : 2004 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on Cross-Industry Challenges of Industry 4.0 by : Management Association, Information Resources

Download or read book Research Anthology on Cross-Industry Challenges of Industry 4.0 written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-02-05 with total page 2004 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Industry 4.0 brings on a new bout of transformation and fundamental changes in various industries, the traditional manufacturing and production methods are falling to the wayside. Industrial processes must embrace modern technology and the most recent trends to keep up with the times. With “smart factories”; the automation of information and data; and the inclusion of IoT, AI technologies, robotics, and cloud computing comes new challenges to tackle. These changes are creating new threats in security, reliability, the regulations around legislation and standardization of technologies, malfunctioning devices or operational disruptions, and more. These effects span a variety of industries and need to be discussed. Research Anthology on Cross-Industry Challenges of Industry 4.0 explores the challenges that have risen as multidisciplinary industries adapt to the Fourth Industrial Revolution. With a shifting change in technology, operations, management, and business models, the impacts of Industry 4.0 and digital transformation will be long-lasting and will forever change the face of manufacturing and production. This book highlights a cross-industry view of these challenges, the impacts they have, potential solutions, and the technological advances that have brought about these new issues. It is ideal for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students looking for cross-industry research on the challenges associated with Industry 4.0.

Sustainable Branding

Author : Pantea Foroudi
Publisher : Routledge
ISBN 13 : 1000327078
Total Pages : 399 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Sustainable Branding by : Pantea Foroudi

Download or read book Sustainable Branding written by Pantea Foroudi and published by Routledge. This book was released on 2021-01-28 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: A sustainable brand should integrate environmental, social, economic and issues into its business operations. Sustainable Branding considers how broader perspectives on sustainability and corporate social responsibility can be applied to the practicalities of brand management. By addressing a range of perspectives and their application to branding, the authors go beyond sustainable branding to question the role brands play in a wider sustainable society. Structured around three core parts – People, Planet and Prosperity - contributions from experts in the field consider the human dimensions of environmental change, identity and reputation, technology and innovation, waste management, public and brand engagement, environmental ecosystems and the circular economy. Combining theoretical insight and empirical research with practical application, each chapter includes real-life international cases and reflective questions to allow discussion, best-practice examples and actionable suggestions on how to implement sustainable branding activities. This book is perfect for academics, postgraduate and final-year undergraduate students in sustainable branding, sustainable business, corporate social responsibility, brand management and communications. It provides a comprehensive treatment of the nature of relationships between environmental, economic, social, companies, brands, and stakeholders in different areas and regions of the world.

Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0

Author : Martinetti, Alberto
Publisher : IGI Global
ISBN 13 : 1799839052
Total Pages : 321 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 by : Martinetti, Alberto

Download or read book Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 written by Martinetti, Alberto and published by IGI Global. This book was released on 2020-06-26 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: To plan, build, monitor, maintain, and dispose of products and assets properly, maintenance and safety requirements must be implemented and followed. A lack of maintenance and safety protocols leads to accidents and environmental disasters as well as unexpected downtime that costs businesses money and time. With the arrival of the Fourth Industrial Revolution and evolving technological tools, it is imperative that safety and maintenance practices be reexamined. Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 is a collection of innovative research that addresses safety and design for maintenance and reducing the factors that influence and degrade human performance and that provides technological advancements and emergent technologies that reduce the dependence on operator capabilities. Highlighting a wide range of topics including management analytics, internet of things (IoT), and maintenance, this book is ideally designed for engineers, software designers, technology developers, managers, safety officials, researchers, academicians, and students.

Safety and Security Issues in Technical Infrastructures

Author : Rehak, David
Publisher : IGI Global
ISBN 13 : 1799830608
Total Pages : 499 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Safety and Security Issues in Technical Infrastructures by : Rehak, David

Download or read book Safety and Security Issues in Technical Infrastructures written by Rehak, David and published by IGI Global. This book was released on 2020-04-17 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern age of urbanization, the mass population is becoming progressively reliant on technical infrastructures. These industrial buildings provide integral services to the general public including the delivery of energy, information and communication technologies, and maintenance of transport networks. The safety and security of these structures is crucial as new threats are continually emerging. Safety and Security Issues in Technical Infrastructures is a pivotal reference source that provides vital research on the modernization of occupational security and safety practices within information technology-driven buildings. While highlighting topics such as explosion process safety, nanotechnology, and infrastructural risk analysis, this publication explores current risks and uncertainties and the raising of comprehensive awareness for experts in this field. This book is ideally designed for security managers, safety personnel, civil engineers, architects, researchers, construction professionals, strategists, educators, material scientists, property owners, and students.

The Palgrave Handbook of Service Management

Author : Bo Edvardsson
Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis The Palgrave Handbook of Service Management by : Bo Edvardsson

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities

Author : Singh, Manjeet
Publisher : IGI Global
ISBN 13 : 1799834298
Total Pages : 189 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities by : Singh, Manjeet

Download or read book Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities written by Singh, Manjeet and published by IGI Global. This book was released on 2020-12-18 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare and medical services have seen rapid development in various areas of the world, including Asia and Eastern Europe. These territories are now becoming a medical hub for many surrounding countries. Medical tourism is the practice of traveling to international regions for treatment that isn’t available locally. This subject has gained significant attention throughout the tourism industry, as researchers and professionals are searching for specific advancements of medical care and hospital development in numerous countries. Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities is a collection of innovative research on the methods and advancement of medical travel for treatment in various global regions and provides insights for the growth prospects of the medical tourism business. While highlighting topics including destination branding, community impact, and hospital management, this book is ideally designed for medical executives, hospital directors, researchers, policymakers, academicians, practitioners, scholars, and students seeking current research on tourism practices within the medical field.

Integrating Blockchain Technology Into the Circular Economy

Author : Khan, Syed Abdul Rehman
Publisher : IGI Global
ISBN 13 : 1799876446
Total Pages : 307 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Integrating Blockchain Technology Into the Circular Economy by : Khan, Syed Abdul Rehman

Download or read book Integrating Blockchain Technology Into the Circular Economy written by Khan, Syed Abdul Rehman and published by IGI Global. This book was released on 2022-03-11 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent decades, the industrial revolution has increased economic growth despite its immersion in global environmental issues such as climate change. Researchers emphasize the adoption of circular economy practices in global supply chains and businesses for better socio-environmental sustainability without compromising economic growth. Integrating blockchain technology into business practices could promote the circular economy as well as global environmental sustainability. Integrating Blockchain Technology Into the Circular Economy discusses the technological advancements in circular economy practices, which provide better results for both economic growth and environmental sustainability. It provides relevant theoretical frameworks and the latest empirical research findings in the applications of blockchain technology. Covering topics such as big data analytics, financial market infrastructure, and sustainable performance, this book is an essential resource for managers, operations managers, executives, manufacturers, environmentalists, researchers, industry practitioners, students and educators of higher education, and academicians.

Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior

Author : Soares, Ana Maria
Publisher : IGI Global
ISBN 13 : 1799822222
Total Pages : 424 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior by : Soares, Ana Maria

Download or read book Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior written by Soares, Ana Maria and published by IGI Global. This book was released on 2020-02-21 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

Examining Cultural Perspectives in a Globalized World

Author : Brunet-Thornton, Richard
Publisher : IGI Global
ISBN 13 : 1799802167
Total Pages : 350 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Examining Cultural Perspectives in a Globalized World by : Brunet-Thornton, Richard

Download or read book Examining Cultural Perspectives in a Globalized World written by Brunet-Thornton, Richard and published by IGI Global. This book was released on 2019-12-27 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Researchers are beginning to draw attention to the human side concerning the implications of the digital age. Cultural challenges faced by international virtual teams, management dilemmas relative to resource issues when dealing with cultural diversity, and human resource management challenges confronted by technical environments and nationally-qualified labor shortages are on the rise and need to be addressed as society enters a new era. Examining Cultural Perspectives in a Globalized World is a pivotal reference source that provides vital research on the promotion of new cultural models representative of the contemporary world and subject to digital transformation. While highlighting topics such as digital diversity, shared culture, and employee motivation, this publication explores increasing the relevancy of culture in the globalized 21st century as well as the methods of revising current HR management policies. This book is ideally designed for managers, human resources management, executives, sociologists, consultants, practitioners, industry professionals, researchers, academicians, and students.

The Fourth Industrial Revolution

Author : Klaus Schwab
Publisher : Crown Currency
ISBN 13 : 1524758876
Total Pages : 194 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis The Fourth Industrial Revolution by : Klaus Schwab

Download or read book The Fourth Industrial Revolution written by Klaus Schwab and published by Crown Currency. This book was released on 2017-01-03 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.

The Fourth Industrial Revolution and Its Impact on Ethics

Author : Katharina Miller
Publisher : Springer Nature
ISBN 13 : 3030570207
Total Pages : 372 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis The Fourth Industrial Revolution and Its Impact on Ethics by : Katharina Miller

Download or read book The Fourth Industrial Revolution and Its Impact on Ethics written by Katharina Miller and published by Springer Nature. This book was released on 2021-01-28 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tackles the ethical problems of the “Fourth Industrial Revolution” (4IR) and offers readers an overview of the ethical challenges connected to Artificial Intelligence (AI), encryption and the finance industry. It specifically focuses on the situation of females in these industries, from women lawyers, judges, attorneys-at-law, investors and bankers, to portfolio managers, solicitors and civil servants. As the 4IR is more than “just” a technology-driven transformation, this book is a call to policymakers and business leaders to harness new technologies in order to create a more inclusive, human-centered future. It offers many practical cases of proactive change agents, and offers solutions to the ethical challenges in connection with implementing revolutionary disruptive products that often eliminate the intermediary. In addition, the book addresses sustainable finance in startups. In this context, education, training, agility and life-long learning in financial literacy are some of the key solutions highlighted here. The respective contributors supply a diverse range of perspectives, so as to promote a multi-stakeholder approach.

Future of Work, Work-Family Satisfaction, and Employee Well-Being in the Fourth Industrial Revolution

Author : Abe, Ethel Ndidiamaka
Publisher : IGI Global
ISBN 13 : 1799833496
Total Pages : 382 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Future of Work, Work-Family Satisfaction, and Employee Well-Being in the Fourth Industrial Revolution by : Abe, Ethel Ndidiamaka

Download or read book Future of Work, Work-Family Satisfaction, and Employee Well-Being in the Fourth Industrial Revolution written by Abe, Ethel Ndidiamaka and published by IGI Global. This book was released on 2020-11-13 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disruptions are being caused in the workplace due to the development of advanced software technology and the speed at which these technological advancements are being produced. These disruptions could take diverse forms and affect various aspects of work and the lives of entities in the workplaces and families of the individual employees. Work and family are caught in the crossfire between technological disruptions and human adaptation. Hence, there is a need to assess the overall effect that the Fourth Industrial Revolution would have on work, employee work-family satisfaction, and employee well-being. Future of Work, Work-Family Satisfaction, and Employee Well-Being in the Fourth Industrial Revolution is a critical reference source that discusses practical solutions and strategies to manage challenges and address fears regarding the effect of the Fourth Industrial Revolution on the future of employment and the workforce. Featuring research on topics such as corporate governance, job satisfaction, and mental health, this book is ideally designed for human resource professionals, business managers, industry professionals, government officials, policymakers, corporate strategists, consultants, work-life balance experts, human resources software developers, business policy experts, academicians, researchers, and students.

Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation

Download Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation PDF Online Free

Author : Su Mi Dahlgaard-park
Publisher : World Scientific
ISBN 13 : 9811230366
Total Pages : 535 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation by : Su Mi Dahlgaard-park

Download or read book Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation written by Su Mi Dahlgaard-park and published by World Scientific. This book was released on 2020-12-23 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 —are regarded and used as opportunities for survival and further growth.