Customer Relationship Management Implementation In Iran Automobile Industry

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Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Author : Eid, Riyad
Publisher : IGI Global
ISBN 13 : 1466636327
Total Pages : 427 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies by : Eid, Riyad

Download or read book Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies written by Eid, Riyad and published by IGI Global. This book was released on 2013-03-31 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technologys involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.

Encyclopedia of E-Commerce Development, Implementation, and Management

Author : Lee, In
Publisher : IGI Global
ISBN 13 : 1466697881
Total Pages : 2440 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Encyclopedia of E-Commerce Development, Implementation, and Management by : Lee, In

Download or read book Encyclopedia of E-Commerce Development, Implementation, and Management written by Lee, In and published by IGI Global. This book was released on 2016-03-31 with total page 2440 pages. Available in PDF, EPUB and Kindle. Book excerpt: The convenience of online shopping has driven consumers to turn to the internet to purchase everything from clothing to housewares and even groceries. The ubiquity of online retail stores and availability of hard-to-find products in the digital marketplace has been a catalyst for a heighted interest in research on the best methods, techniques, and strategies for remaining competitive in the era of e-commerce. The Encyclopedia of E-Commerce Development, Implementation, and Management is an authoritative reference source highlighting crucial topics relating to effective business models, managerial strategies, promotional initiatives, development methodologies, and end-user considerations in the online commerce sphere. Emphasizing emerging research on up-and-coming topics such as social commerce, the Internet of Things, online gaming, digital products, and mobile services, this multi-volume encyclopedia is an essential addition to the reference collection of both academic and corporate libraries and caters to the research needs of graduate-level students, researchers, IT developers, and business professionals. .

The Future Opportunities and Challenges of Business in Digital Era 4.0

Author : Satria Bangsawan
Publisher : Routledge
ISBN 13 : 1000192342
Total Pages : 363 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis The Future Opportunities and Challenges of Business in Digital Era 4.0 by : Satria Bangsawan

Download or read book The Future Opportunities and Challenges of Business in Digital Era 4.0 written by Satria Bangsawan and published by Routledge. This book was released on 2020-07-23 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the main challenges faced by all entrepreneurs, is the need to growth. Growth is part of all organizations, it implies continuous growth of sales, purchases, number of employees, profit and thus the growth of the enterprise. Most innovations that are part of the organizations are derived from the internal organization. Industrial Revolution 4.0 provides both opportunities and challenges to all entrepreneurs to grow their business. The rapid development of technology and all digital aspects create opportunities of innovation in organizations. These proceedings provide details beyond what is possible to be included in an oral presentation and constitute a concise but timely medium for the dissemination of recent research results. It will be invaluable to professionals and academics in the field of business, entrepreneurship and economics to get an understanding of recent research developments.

Customer Relationship Management

Author : Francis Buttle
Publisher : Routledge
ISBN 13 : 1856175227
Total Pages : 495 pages
Book Rating : 4.8/5 (561 download)

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Book Synopsis Customer Relationship Management by : Francis Buttle

Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.

Nanoelectronics, Circuits and Communication Systems

Author : Vijay Nath
Publisher : Springer
ISBN 13 : 9811307768
Total Pages : 611 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Nanoelectronics, Circuits and Communication Systems by : Vijay Nath

Download or read book Nanoelectronics, Circuits and Communication Systems written by Vijay Nath and published by Springer. This book was released on 2018-08-01 with total page 611 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features selected papers presented at Third International Conference on Nanoelectronics, Circuits and Communication Systems (NCCS 2017). Covering topics such as MEMS and nanoelectronics, wireless communications, optical communication, instrumentation, signal processing, Internet of Things, image processing, bioengineering, green energy, hybrid vehicles, environmental science, weather forecasting, cloud computing, renewable energy, RFID, CMOS sensors, actuators, transducers, telemetry systems, embedded systems, and sensor network applications in mines, it is a valuable resource for young scholars, researchers, and academics.

Industry 4.0 Value Roadmap

Author : Tuğrul U. Daim
Publisher : Springer Nature
ISBN 13 : 3030300668
Total Pages : 123 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Industry 4.0 Value Roadmap by : Tuğrul U. Daim

Download or read book Industry 4.0 Value Roadmap written by Tuğrul U. Daim and published by Springer Nature. This book was released on 2019-10-22 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industry 4.0 has altered as well as disrupted the business model of organizations around the world. The adoption however, has been slow in the various industries as a clear roadmap for the integration of the same lacks in project planning. This brief fills this gap as it examines the development of a Value Roadmap for different industries using Industry 4.0 as an enabler. Using the automotive, healthcare and telecommunication industries as case studies, the authors create the value roadmap using five factors: market drivers, product features, technology features, enablers and resources. This framework integrates both technology and market knowledge to support strategy development, innovation and operational processes in organizations.

Business Development via AI and Digitalization

Author : Allam Hamdan
Publisher : Springer Nature
ISBN 13 : 3031621069
Total Pages : 1112 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Business Development via AI and Digitalization by : Allam Hamdan

Download or read book Business Development via AI and Digitalization written by Allam Hamdan and published by Springer Nature. This book was released on with total page 1112 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Circular Supply Chain

Author : Ifeyinwa Juliet Orji
Publisher : CRC Press
ISBN 13 : 1000646866
Total Pages : 329 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis The Circular Supply Chain by : Ifeyinwa Juliet Orji

Download or read book The Circular Supply Chain written by Ifeyinwa Juliet Orji and published by CRC Press. This book was released on 2022-09-07 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations need to stay competitive and transition from a linear make-use-dispose supply chain model to a sustainable one. This book covers techniques and basic principles, historical developments and recent issues facing the adoption of a circular supply chain model. The Circular Supply Chain: Basic Principles and Techniques presents the key principles and techniques for the effective integration of a circular economy into supply chains. It discusses sustainability, digitization and the application of blockchain to enhance operations within the realm of Industry 4.0. Principles to assist managers in effectively adopting circularity business models for sustainability improvements are provided, along with the historical background, so the reader can have a better understanding for implementation. Case studies and reading comprehension questions are also offered to help with the effective integration of a circular economy into supply chains. This book is written to assist students, practicing engineers and business professionals that work in the industrial and manufacturing sectors, supply chain management, and with advanced technologies associated with Industry 4.0, sustainability, blockchain and digitalization integration techniques of circular supply chains.

Innovative Applications of Knowledge Discovery and Information Resources Management

Author : Swayze, Susan
Publisher : IGI Global
ISBN 13 : 1522558306
Total Pages : 348 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Innovative Applications of Knowledge Discovery and Information Resources Management by : Swayze, Susan

Download or read book Innovative Applications of Knowledge Discovery and Information Resources Management written by Swayze, Susan and published by IGI Global. This book was released on 2018-06-01 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advancements have become an integral part of life, impacting the way we work, communicate, make decisions, learn, and play. As technology continually progresses, humans are being outpaced by its capabilities, and it is important for businesses, organizations, and individuals to understand how to optimize data and to implement new methods for more efficient knowledge discovery and information management and retrieval. Innovative Applications of Knowledge Discovery and Information Resources Management offers in-depth coverage on the pervasiveness of technological change with a collection of material on topics such as the impact of permeable work-life boundaries, burnout and turnover, big data usage, and computer-based learning. It proves a worthy source for academicians, practitioners, IT leaders, IT professionals, and advanced-level students interested in examining the ways in which technology is changing the world.

Pearlescent Promises: Trust, Commitment, and Luxury Revelations

Author : Dr.Rakesh Naru
Publisher : Notion Press
ISBN 13 :
Total Pages : 149 pages
Book Rating : 4.8/5 (936 download)

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Book Synopsis Pearlescent Promises: Trust, Commitment, and Luxury Revelations by : Dr.Rakesh Naru

Download or read book Pearlescent Promises: Trust, Commitment, and Luxury Revelations written by Dr.Rakesh Naru and published by Notion Press. This book was released on 2024-04-26 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: The research explores how the after-sales service process and quality impact customer retention in the luxury car industry, emphasizing the roles of trust and commitment. It investigates the relationship between customer care processes, customer relationship management (CRM), and customer retention, particularly in authorized car workshop.

Proceedings of the XIII International Symposium SymOrg 2012: Innovative Management and Business Performance

Author :
Publisher : University of Belgrade, Faculty of Organizational Sciences
ISBN 13 : 8676802556
Total Pages : 2004 pages
Book Rating : 4.6/5 (768 download)

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Book Synopsis Proceedings of the XIII International Symposium SymOrg 2012: Innovative Management and Business Performance by :

Download or read book Proceedings of the XIII International Symposium SymOrg 2012: Innovative Management and Business Performance written by and published by University of Belgrade, Faculty of Organizational Sciences . This book was released on 2012-06-03 with total page 2004 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Decision Management: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 152251838X
Total Pages : 2350 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Decision Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Decision Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-01-30 with total page 2350 pages. Available in PDF, EPUB and Kindle. Book excerpt: The implementation of effective decision making protocols is crucial in any organizational environment in modern society. Emerging advancements in technology and analytics have optimized uses and applications of decision making systems. Decision Management: Concepts, Methodologies, Tools, and Applications is a compendium of the latest academic material on the control, support, usage, and strategies for implementing efficient decision making systems across a variety of industries and fields. Featuring comprehensive coverage on numerous perspectives, such as data visualization, pattern analysis, and predictive analytics, this multi-volume book is an essential reference source for researchers, academics, professionals, managers, students, and practitioners interested in the maintenance and optimization of decision management processes.

Relationship Marketing for Competitive Advantage

Author :
Publisher : Routledge
ISBN 13 : 9780750640176
Total Pages : 304 pages
Book Rating : 4.6/5 (41 download)

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Book Synopsis Relationship Marketing for Competitive Advantage by :

Download or read book Relationship Marketing for Competitive Advantage written by and published by Routledge. This book was released on 1998 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A selection of some of the best writing on the subject by experts from around the world. The editors have supplemented these articles with linking summaries and commentaries which highlight such topics as customer retention, employee satisfaction, supplier relations, and management of service quality.

The Dynamic Firm

Author : Alfred D. Chandler
Publisher : OUP Oxford
ISBN 13 : 0191522570
Total Pages : 488 pages
Book Rating : 4.1/5 (915 download)

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Book Synopsis The Dynamic Firm by : Alfred D. Chandler

Download or read book The Dynamic Firm written by Alfred D. Chandler and published by OUP Oxford. This book was released on 1999-09-23 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Strategy is becoming increasingly 'pluralist', drawing on the insights of different disciplines, and business practice in different parts of the world. This book brings together the work and ideas of leading international scholars working in the field under three main headings Technology, Strategy and Organization, and Regions. The purpose of the book is to explore from different perspectives the dynamic interplay between the technology of a firm; its strategies; organizational choices; and issues of place, region, and location. The contributors are Peter Hagström, Alfred Chandler, Takahiro Fujimoto, Richard Nelson, Nathan Rosenberg, Erik von Hippel, Cristiano Antonelli, Giovanni Dosi, Benjamin Coriat, David Teece, Gunnar Hedlund, Pari Patel, Keith Pavitt, Ikujiro Nonaka, Hirotaka Takeuchi, Lars-Gunnar Mattsson, John Cantwell, John Dunning, Michael Enright, Masahisa Fujita, Ryoichi Ishii, Allen Scott, Orjan Solvell, Ivo Zander, J-C Spender, and Michael Porter. Together they address the challenge of explaining the long-run competitiveness of firms in an ever more global world. This book will be a benchmark for anybody wanting to keep abreast of leading edge strategic thinking.

The The Art of CRM

Author : Max Fatouretchi
Publisher : Packt Publishing Ltd
ISBN 13 : 1789531233
Total Pages : 361 pages
Book Rating : 4.7/5 (895 download)

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Book Synopsis The The Art of CRM by : Max Fatouretchi

Download or read book The The Art of CRM written by Max Fatouretchi and published by Packt Publishing Ltd. This book was released on 2019-05-22 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CRM masterclass gives you a proven approach to modern customer relationship management Key FeaturesProven techniques to architect CRM systems that perform well, that are built on time and on budget, and that deliver value for many yearsCombines technical knowledge and business experience to provide a powerful guide to CRM implementationCovers modern CRM opportunities and challenges including machine learning, cloud hosting, and GDPR complianceBook Description CRM systems have delivered huge value to organizations. This book shares proven and cutting-edge techniques to increase the power of CRM even further. In The Art of CRM, Max Fatouretchi shares his decades of experience building successful CRM systems that make a real difference to business performance. Through clear processes, actionable advice, and informative case studies, The Art of CRM teaches you to design successful CRM systems for your clients. Fatouretchi, founder of Academy4CRM institute, draws on his experience over 20 years and 200 CRM implementations worldwide. Bringing CRM bang up to date, The Art of CRM shows how to add AI and machine learning, ensure compliance with GDPR, and choose between on-premise, cloud, and hybrid hosting solutions. If you’re looking for an expert guide to real-world CRM implementations, this book is for you. What you will learnDeliver CRM systems that are on time, on budget, and bring lasting value to organizationsBuild CRM that excels at operations, analytics, and collaborationGather requirements effectively: identify key pain points, objectives, and functional requirementsDevelop customer insight through 360-degree client view and client profilingTurn customer requirements into a CRM design specArchitect your CRM platformBring machine learning and artificial intelligence into your CRM systemEnsure compliance with GDPR and other critical regulationsChoose between on-premise, cloud, and hybrid hosting solutionsWho this book is for CRM practitioners who want to update their work with new, proven techniques and approaches

Effective Complaint Management

Author : Bernd Stauss
Publisher : Springer
ISBN 13 : 3319987054
Total Pages : 496 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Effective Complaint Management by : Bernd Stauss

Download or read book Effective Complaint Management written by Bernd Stauss and published by Springer. This book was released on 2019-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

Intelligent Systems: Concepts, Methodologies, Tools, and Applications

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1522556443
Total Pages : 2390 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Intelligent Systems: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Intelligent Systems: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2018-06-04 with total page 2390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ongoing advancements in modern technology have led to significant developments in intelligent systems. With the numerous applications available, it becomes imperative to conduct research and make further progress in this field. Intelligent Systems: Concepts, Methodologies, Tools, and Applications contains a compendium of the latest academic material on the latest breakthroughs and recent progress in intelligent systems. Including innovative studies on information retrieval, artificial intelligence, and software engineering, this multi-volume book is an ideal source for researchers, professionals, academics, upper-level students, and practitioners interested in emerging perspectives in the field of intelligent systems.