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Customer Ninja
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Download or read book Ninja Selling written by Larry Kendall and published by Greenleaf Book Group. This book was released on 2017-01-03 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2018 Axiom Business Book Award Winner, Gold Medal Stop Selling! Start Solving! In Ninja Selling, author Larry Kendall transforms the way readers think about selling. He points out the problems with traditional selling methods and instead offers a science-based selling system that gives predictable results regardless of personality type. Ninja Selling teaches readers how to shift their approach from chasing clients to attracting clients. Readers will learn how to stop selling and start solving by asking the right questions and listening to their clients. Ninja Selling is an invaluable step-by-step guide that shows readers how to be more effective in their sales careers and increase their income-per-hour, so that they can lead full lives. Ninja Selling is both a sales platform and a path to personal mastery and life purpose. Followers of the Ninja Selling system say it not only improved their business and their client relationships; it also improved the quality of their lives.
Download or read book Ninja Innovation written by Gary Shapiro and published by Harper Collins. This book was released on 2013-01-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovate or die For thirty years, Gary Shapiro has observed the world's most innovative businesses from his front-row seat as leader of the Consumer Electronics Association. Now he reveals the ten secrets of "ninja innovators" like Apple, Amazon, Google, Microsoft, and many others. What does it take to succeed? Discipline. Mission-oriented strategy. Adaptability. Decisiveness. And a will for victory. In short, today's most successful businesses are "ninja innovators." Drawn from Gary Shapiro's three decades of experience leading the consumer electronics industry, Ninja Innovation takes readers behind the scenes of today's top enterprises, uncovering their ten essential strategies for success. As head of the Consumer Electronics Association and its influential annual trade show, the International CES, Shapiro has worked with the most innovative companies in history—Intel, IBM, and Samsung, to name a few—focusing on creating policies and events that produce revolutionary products year after year. He has learned the key strategies that have guided these businesses to record-breaking profits, as well as the traps that have led so many others to crushing failure. In order to stay in front of the pace of innovation, Shapiro observes, top companies must operate as an elite strike force—just like the legendary medieval warriors known as ninjas. Ninjas weren't called upon to do the ordinary; they had to perform truly extraordinary tasks, while risking everything. As a highly trained martial-arts black belt himself, Shapiro mines the valuable insights of these centuries-old warriors to spotlight the secrets of agility, creativity, decisiveness, and reinvention that are essential for twenty-first-century leaders seeking breakthrough success. Taking readers inside the most cutting-edge businesses, Ninja Innovation is the ultimate guide to achieving victory in today's innovate-or-die economy.
Download or read book Ninja Future written by Gary Shapiro and published by HarperCollins. This book was released on 2018-12-31 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER Ninja Future is an essential read for businesses and individuals striving to remain competitive in a rapidly evolving world: Gary Shapiro, the president and CEO of the Consumer Technology Association, casts his eye toward the future, charting how the innovative technologies of today will transform not only the way business is done but society itself During his more than three decades at the head of the Consumer Technology Association, Gary Shapiro has witnessed, and been a part of, one of the most extraordinary periods of technological change in human history. Today’s world is almost unrecognizable from that of just a decade or two before: in just a few short years, the internet has already transformed how we access information, purchase goods, get from place to place, and do our jobs. And even greater changes are on the horizon. In Ninja Future, Shapiro explains the evolving technological landscape, breakthroughs underway now and those we can only envision. New innovations such as self-driving vehicles, blockchain, 5G, the Internet of Things, and countless others will forever change the economy as we know it. Shapiro uses case studies to identify companies and countries addressing today’s challenges particularly well—and relates lessons from those that have stumbled. Drawing on the insights he has gleaned as a martial arts black belt, he shows how businesses can move to succeed in today’s turbulent environment by adopting the mindset of “ninjas”—adapting to technological change to capitalize on opportunities at lightning speed.
Book Synopsis Creating Customer Love by : Dave Ratner
Download or read book Creating Customer Love written by Dave Ratner and published by BookPros, LLC. This book was released on 2009 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: If belief leads to trust, and trust leads to customer loyalty, then consider this one of the most practical handbooks on how to start a love affair with your customers. To Dave Ratner, an independent retailer for over thirty years, it's always been about creating unshakeable relationships with his customers. It's a path that has helped him, and other independents like him, beat the big box retailers. Even the U.S. Congress has called upon Dave to share his retail insights and advice. His story has been covered by the Wall Street Journal, The Associated Press, and CNN. Dave is a sought-after motivational speaker because of his humor and common-sense approach to business and customer relations. If ever there was a down-to-earth roadmap for business success that you could start implementing today, this is it.
Book Synopsis The Economics of Emotion: How to Build a Business Everyone Will Love by : Kyle M. K.
Download or read book The Economics of Emotion: How to Build a Business Everyone Will Love written by Kyle M. K. and published by Lioncrest Publishing. This book was released on 2019-01-14 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finding success in today's marketplace is not about data, numbers, or projections-it's about understanding people and what drives them. This invaluable guide provides the knowledge you'll need to transform your business, inside and out, into a more admired and human-centric enterprise. People make decisions based on their emotions. It's a basic truth that has allowed organizations like Apple and Disney to build passionate followings while rival companies struggle to compete. To create enduring employee and consumer loyalties, and propel your brand to long-term success, you need to tap into the power of emotion. The universal resource of emotion can be your most valuable asset when it comes to setting a purpose, designing a company culture, developing products and services, and so much more. In The Economics of Emotion, business consultant Kyle M.K. helps you design an emotionally focused commercial experience that will enrich the lives of your employees and customers alike.
Book Synopsis Summary of Larry Kendall's Ninja Selling by : Milkyway Media
Download or read book Summary of Larry Kendall's Ninja Selling written by Milkyway Media and published by Milkyway Media. This book was released on 2023-03-13 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buy now to get the main key ideas from Larry Kendall's Ninja Selling Larry Kendall was never satisfied with the manipulative and intimidating sales techniques that some real estate agents use, which is why he created a better method. In Ninja Selling (2017), Kendall walks us through his Ninja Selling System, which prioritizes building relationships with customers and solving their problems. Through four easy-to-implement principles, Kendall offers an ethical path to a higher income per hour in any area of sales and a more fulfilling life.
Book Synopsis Customer Experience For Dummies by : Roy Barnes
Download or read book Customer Experience For Dummies written by Roy Barnes and published by John Wiley & Sons. This book was released on 2014-11-17 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.
Download or read book Greens written by Johnny B. Truant and published by Johnny B. Truant. This book was released on with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: In retail and life, Green is God You think working at a gas station is bad? Maybe in fast food? Those are the jobs that the employees at Greens wish they had. For Dylan, it's intolerable. The Fed decided his online marketing career was "illegal," and he's been forced to work at the lowest of the low: an organic health food store in one of America's poorest, most dangerous neighborhoods. Dylan realizes there's no reason he has to give up his entrepreneurial roots, or his buds. Will he supply the neighborhood with what they crave, while climbing the corporate ladder?
Download or read book Ninja Burger written by Michael L. Fiegel and published by Citadel Press. This book was released on 2006 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers learn to cook, clean, drive and fight for the honour of the world's only underground fast food delivery service in this hilarious companion manual to the hit website ninjaburger.com. Handbook includes information on Ninja Burger history; basic training; cooking classes; dispatch and delivery; employee guidelines; and the Ninja Burger application form, menu and employee newsletter!
Download or read book Ninja written by John Man and published by Random House. This book was released on 2012-07-19 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ninjas today are the stuff of myth and legend in comics, film and electronic games. But once they were real, the medieval equivalent of the SAS: spies, saboteurs, assassins. In their secrecy, under-cover skills and determination to survive, they were the opposite of the overt, self destructive samurai. Could they fly? Make themselves invisible? Of course not.It was just that their skills gave them a magical aura. As a result, martial artists and story-tellers have turned them into fantasy creatures, from James Bond to Mutant Turtles. In Ninja John Man goes in search of the truth. In a journey to the heartland of the ninjas, he takes us from their origins over 1,000 years ago, through their heyday in the civil wars that ended with Japan’s unification in 1600. But that was not the end of the ninja ethos. That re-emerged in World War Two as a little-known counterpart to Japanese militarism. Ninja ways live on in the real ‘last of the ninjas’, Hiroo Onoda, who held out in the Philippine jungle for 30 years.
Book Synopsis The Customer Is Not Always Right by : A.J. Adams
Download or read book The Customer Is Not Always Right written by A.J. Adams and published by Andrews McMeel Publishing. This book was released on 2009-12-22 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.
Book Synopsis Joy of Agility by : Joshua Kerievsky
Download or read book Joy of Agility written by Joshua Kerievsky and published by BenBella Books. This book was released on 2023-02-07 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agility enables you, your team, and your organization to streamline slow and awkward actions, overcome obstacles quickly, and adapt to change with ease and grace. Agility isn’t a formula, a framework, nor a set of roles and rituals to follow. It’s a timeless way of being that matures with practice and skill. Becoming agile involves knowing the difference between being quick or hurrying, moving with ease or difficulty, being in or out of balance, graceful or awkward, adaptable or rigid, resourceful or resentful. With Joy of Agility, Joshua Kerievsky, CEO of Industrial Logic, one of the oldest and most-respected agile consultancies in the world, shows you how to harness agility in work and life to solve problems and succeed sooner. Kerievsky shares six essential agile mantras, plus unforgettable, real-world stories of agile people and teams, that will empower you to be quick, adaptable, and resourceful in the face of challenges and opportunities. Learn how to: Distinguish between being quick and hurrying Gain better balance and collaborate gracefully with others Prepare and practice being poised to adapt Take deliberate steps to drive out fear Grow a solution by starting minimal and evolving Overcome obstacles by being readily resourceful Use the lessons learned in Joy of Agility to transform agility from a mere buzzword into an approach that helps you obtain triumphant results.
Book Synopsis Junior Ninja Champion: the Fastest Finish by : Catherine Hapka
Download or read book Junior Ninja Champion: the Fastest Finish written by Catherine Hapka and published by Clarion Books. This book was released on 2019 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The producers of Junior Ninja Champion announce a wildcard episode, throwing the team from Fit Kidz Gym off balance and forcing them to accept a new competitor on their team.
Download or read book Fear and Fortune written by Mette M. High and published by Cornell University Press. This book was released on 2017-05-09 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mongolia over the last decade has seen a substantial and ongoing gold rush. The widespread mining of gold looks at first glance to be a blessing for a desperately poor and largely pastoralist country where people's lives were disrupted by the end of the USSR and tens of millions of livestock were killed in devastating droughts in the early 2000s. Volatility and uncertainty as well as political and economic turmoil led many people to join the hopeful search for gold. This activity, born out of uncertain times, poses an intense moral problem; in the "land of dust," disturbing the ground and extracting the precious metal is widely believed to have calamitous consequences. With gold retaining strong ties to the landscape and its many spirit beings, the fortune of the precious metal is inseparable from the fears that surround mining. Tracing the continuities and discontinuities between human and nonhuman worlds, Mette M. High follows the paths of gold as it is excavated and converted into "polluted money," entering local shops and Buddhist monasteries, joining the illegal gold trade, and returning as "renewed" money for the "big bosses" of the gold mines. High has done several years of fieldwork in Mongolia, spending time with the "ninjas," as the miners are known locally, as well as the people who disapprove of their illegal activities and warn of the retribution that the land and its inhabitants may suffer as a result. This book is about radical change, or as many Mongolians put it, when life becomes "strange" and "chaotic." High has gained a deep understanding of the processes by which Mongolians square a morally questionable activity with the lure of profit. How do they involve themselves with tainted sources of money, and can it ever be cleansed and made usable? Addressing how our lives and those of others are intimately intertwined, Fear and Fortune offers an expansive and capacious approach to understanding the high stakes involved in human economic life.
Download or read book Black Belt written by and published by . This book was released on 1985-06 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The oldest and most respected martial arts title in the industry, this popular monthly magazine addresses the needs of martial artists of all levels by providing them with information about every style of self-defense in the world - including techniques and strategies. In addition, Black Belt produces and markets over 75 martial arts-oriented books and videos including many about the works of Bruce Lee, the best-known marital arts figure in the world.
Book Synopsis From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans by : Jon Picoult
Download or read book From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans written by Jon Picoult and published by McGraw Hill Professional. This book was released on 2021-10-12 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories. Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people’s perceptions and sculpt unforgettable impressions—thereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors. Packed with intriguing case studies, engaging stories, and eye-opening research, the book details these proven principles and illustrates how they can be applied to almost any type of business or customer. Examples include cases that show how to: • Create Peaks & Avoid Valleys—leverage the science of memory to etch positive impressions in people’s minds, by creating greater experiential peaks and fewer experiential valleys. • Give the Perception of Control—the almost magical power of giving customers a sense of agency, via choice and expectation-setting, causing them to feel better about the experience a business is already delivering. • Make It Effortless—make interactions easy for customers, not just from a physical perspective, but also a cognitive one, to satisfy today’s demand for simplicity and convenience. • Stir Emotion—harness the power of emotion as a memory cue, by infusing customer experiences with emotional resonance, highlighting positive feelings while stemming negative ones. No matter what kind of constituency you serve—customers or colleagues, individuals or institutions, employees or employment candidates—this book will help you do it with distinction. Picoult’s message is particularly relevant for managers, as he shows the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. From Impressed to Obsessed reveals the what, the why, and—most importantly—the how behind great customer experiences. Filled with actionable insights, the book provides an invaluable roadmap for becoming the company that everyone wants to do business with, the employer everyone wants to work for, and the leader everyone wants to follow.
Download or read book Going Ninja written by Samuel Kaplan and published by Simon and Schuster. This book was released on 2011-02-15 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
