Crisis Management at the Speed of the Internet

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Author :
Publisher : Elsevier
ISBN 13 : 0124115918
Total Pages : 39 pages
Book Rating : 4.1/5 (241 download)

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Book Synopsis Crisis Management at the Speed of the Internet by : Bob Hayes

Download or read book Crisis Management at the Speed of the Internet written by Bob Hayes and published by Elsevier. This book was released on 2013-03-25 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation. Within minutes, the online consumer community can propel a company into an image crisis, brand damage, and a financial disaster—even if the viral information isn't factual. It is critical that an organization respond quickly and decisively to crises in online media. The report explores examples of companies that have experienced this kind of impact, and describes practical, strategic methods for mitigating and resolving a crisis, including cross-functional team readiness and internal communications training. It is a valuable resource for any security professional working to create or improve an existing corporate crisis management policy. Crisis Management at the Speed of the Internet is a part of Elsevier's Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs. - Provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation - Cites examples of companies that have experienced this kind of threat and describes the successes or failures of their responses - Describes practical, strategic methods for mitigating and resolving a crisis

Encyclopedia of Crisis Management

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Author :
Publisher : SAGE Publications
ISBN 13 : 1506354998
Total Pages : 1177 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Encyclopedia of Crisis Management by : K. Bradley Penuel

Download or read book Encyclopedia of Crisis Management written by K. Bradley Penuel and published by SAGE Publications. This book was released on 2013-02-14 with total page 1177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although now a growing and respectable research field, crisis management—as a formal area of study—is relatively young, having emerged since the 1980s following a succession of such calamities as the Bhopal gas leak, Chernobyl nuclear accident, Space Shuttle Challenger loss, and Exxon Valdez oil spill. Analysis of organizational failures that caused such events helped drive the emerging field of crisis management. Simultaneously, the world has experienced a number of devastating natural disasters: Hurricane Katrina, the Japanese earthquake and tsunami, etc. From such crises, both human-induced and natural, we have learned our modern, tightly interconnected and interdependent society is simply more vulnerable to disruption than in the past. This interconnectedness is made possible in part by crisis management and increases our reliance upon it. As such, crisis management is as beneficial and crucial today as information technology has become over the last few decades. Crisis is varied and unavoidable. While the examples highlighted above were extreme, we see crisis every day within organizations, governments, businesses and the economy. A true crisis differs from a "routine" emergency, such as a water pipe bursting in the kitchen. Per one definition, "it is associated with urgent, high-stakes challenges in which the outcomes can vary widely (and are very negative at one end of the spectrum) and will depend on the actions taken by those involved." Successfully engaging, dealing with, and working through a crisis requires an understanding of options and tools for individual and joint decision making. Our Encyclopedia of Crisis Management comprehensively overviews concepts and techniques for effectively assessing, analyzing, managing, and resolving crises, whether they be organizational, business, community, or political. From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats. Entries conclude with Cross-References and Further Readings to guide students to in-depth resources. Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why. Although organized A-to-Z, a thematic "Reader′s Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.). Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study. The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader′s Guide and Cross-References to provide thorough search-and-browse capabilities. A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts. Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.

Digital Services in Crisis, Disaster, and Emergency Situations

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Author :
Publisher : IGI Global
ISBN 13 : 1799867072
Total Pages : 411 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Digital Services in Crisis, Disaster, and Emergency Situations by : Oliveira, Lídia

Download or read book Digital Services in Crisis, Disaster, and Emergency Situations written by Oliveira, Lídia and published by IGI Global. This book was released on 2021-01-29 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: The contemporary world is characterized by the massive use of digital communication platforms and services that allow people to stay in touch with each other and their organizations. On the other hand, it is also a world with great challenges in terms of crisis, disaster, and emergency situations of various kinds. Thus, it is crucial to understand the role of digital platforms/services in the context of crisis, disaster, and emergency situations. Digital Services in Crisis, Disaster, and Emergency Situations presents recent studies on crisis, disaster, and emergency situations in which digital technologies are considered as a key mediator. Featuring multi- and interdisciplinary research findings, this comprehensive reference work highlights the relevance of society’s digitization and its usefulness and contribution to the different phases and types of risk scenarios. Thus, the book investigates the design of digital services that are specifically developed for use in crisis situations and examines services such as online social networks that can be used for communication purposes in emergency events. Highlighting themes that include crisis management communication, risk monitoring, digital crisis intervention, and smartphone applications, this book is of particular use to governments, institutions, corporations, and professionals who deal with crisis, disaster, and emergency scenarios, as well as researchers, academicians, and students working in fields such as communications, multimedia, sociology, political science, and engineering.

Crisis Management in the Age of Social Media

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Author :
Publisher : Business Expert Press
ISBN 13 : 160649581X
Total Pages : 149 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Crisis Management in the Age of Social Media by : Louis Capozzi

Download or read book Crisis Management in the Age of Social Media written by Louis Capozzi and published by Business Expert Press. This book was released on 2013-07-02 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi.

International Handbook of Organizational Crisis Management

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Author :
Publisher : SAGE Publications
ISBN 13 : 1452261806
Total Pages : 369 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis International Handbook of Organizational Crisis Management by : Christine M. Pearson

Download or read book International Handbook of Organizational Crisis Management written by Christine M. Pearson and published by SAGE Publications. This book was released on 2007-06-21 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives. Key Features · Provides the latest thinking on and encourages growing support of crisis management in today′s business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. · Challenges core assumptions and goes beyond conventional rules: Numerous books touch on the topic, but many lack rigor with untested fear based prescriptions and quick fixes. · Offers a diversity of angles and levels of analysis: Crisis management is analyzed from societal, interorganizational, organizational, and individual perspectives. · Presents international and multicultural perspectives: Crises are not perceived in the same way globally; therefore, international researchers and practitioners expose their views of crisis management from their own cultural angles. Intended Audience Offering a leading-edge overview of the field of crisis management, this resource is useful for researchers and thoughtful practitioners in business and management, psychology, and sociology. It can also be used in graduate courses such as Strategic Management and Business Policy, Corporate Strategy, Occupational/Industrial Psychology, and Communication Risk Management.

Crisis Communication (PB)

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071799222
Total Pages : 335 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Crisis Communication (PB) by : Steven Fink

Download or read book Crisis Communication (PB) written by Steven Fink and published by McGraw Hill Professional. This book was released on 2013-01-25 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC PERCEPTION AND REALITY CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT “Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”—LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW

Ongoing Crisis Communication

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Publisher : SAGE Publications
ISBN 13 : 1544331967
Total Pages : 359 pages
Book Rating : 4.5/5 (443 download)

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Book Synopsis Ongoing Crisis Communication by : W. Timothy Coombs

Download or read book Ongoing Crisis Communication written by W. Timothy Coombs and published by SAGE Publications. This book was released on 2018-12-18 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. Drawing on firsthand experience in crisis management, author W. Timothy Coombs introduces a three-staged approach to crisis management—pre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making. Visit the author′s blog at https://coombscrisiscommunication.wordpress.com.

Crisis Communication in the Digital Age

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Author :
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527523268
Total Pages : 116 pages
Book Rating : 4.5/5 (275 download)

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Book Synopsis Crisis Communication in the Digital Age by : Ayse Simin Kara

Download or read book Crisis Communication in the Digital Age written by Ayse Simin Kara and published by Cambridge Scholars Publishing. This book was released on 2018-12-13 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the course of recent years, in countries with high crisis expectation and risk probabilities, such as Turkey, a significant rise in the number of crises has been observed. Since current crisis practices are incident-specific, the role of public relations is largely overlooked, and, furthermore, crisis communication studies in non-Western cultures are scarce; this book fills these gaps through two distinct studies. The first highlights crisis management types and strategies by reflecting on interview responses collected from 35 different sectors and sub-sectors in Turkey. While interview findings are used to inform strategical know-how regarding the shift from crisis to opportunity during times of turbulence, the elicited responses reveal how practitioners perceive and respond to crises in the contemporary media landscape. The second analyses the recent upheaval caused by Watsons Turkey as a case study to stress the vital role of public relations in times of crisis.

Crisis Management: Concepts, Methodologies, Tools, and Applications

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Author :
Publisher : IGI Global
ISBN 13 : 1466647086
Total Pages : 1792 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Crisis Management: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Crisis Management: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2013-11-30 with total page 1792 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores the latest empirical research and best real-world practices for preventing, weathering, and recovering from disasters such as earthquakes or tsunamis to nuclear disasters and cyber terrorism"--Provided by publisher.

Communicating in a Crisis

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Publisher : DIANE Publishing
ISBN 13 : 1437903487
Total Pages : 96 pages
Book Rating : 4.4/5 (379 download)

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Book Synopsis Communicating in a Crisis by : Robert DeMartino

Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.

Public Relations on the Net

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Author :
Publisher : Amacom Books
ISBN 13 : 9780814471524
Total Pages : 468 pages
Book Rating : 4.4/5 (715 download)

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Book Synopsis Public Relations on the Net by : Shel Holtz

Download or read book Public Relations on the Net written by Shel Holtz and published by Amacom Books. This book was released on 2002 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: California-based consultant on Internet communications Holtz has updated his 1998 guide by removing the basics of computer use that he can now assume readers to know, and by replacing case studies from the period with ones that make sense four years later. The Internet is one of the most significant tools for public relations, he says, but using it to best advantage requires strategic thinking about how to apply it to communication efforts. Annotation copyrighted by Book News, Inc., Portland, OR

Crisis Management in the Food and Drinks Industry: A Practical Approach

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 0387289216
Total Pages : 271 pages
Book Rating : 4.3/5 (872 download)

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Book Synopsis Crisis Management in the Food and Drinks Industry: A Practical Approach by : Colin Doeg

Download or read book Crisis Management in the Food and Drinks Industry: A Practical Approach written by Colin Doeg and published by Springer Science & Business Media. This book was released on 2006-06-18 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few titles could be timelier than the second edition of Crisis Management in the Food and Drinks Industry – A Practical Approach. The world is worrying about a human pandemic arising from the avian flu epidemic that is spreading from the Far East, the implications of which could be as great for the food industry as were the outbreaks of foot and mouth disease and BSE. This practical and greatly expanded edition by media and public relations veteran Colin Doeg focuses on the communications aspects of dealing with a crisis. It is global in its coverage of the subject, reviewing practices and requirements in countries ranging from the USA and the UK to Australia and New Zealand. Doeg offers advice ranging from preparing for the unthinkable to the dramatic expansion of the Internet, avoiding being caught off-guard by a situation, the ramifications of product tampering and managing an actual crisis. Advice is also offered on dealing with extremist organizations and terrorist threats as well as bioterrorism – "a clear and present danger" – and a number of problems facing the food industry, including the practice of selling meat unfit for human consumption and the threat posed by the increasing toxicity of fish due to the rising pollution of the world’s oceans. In a special late chapter – written only three months before publication – the author looks ahead to events which he believes will shape the world of crisis management in the future, including the empowering influence of the Internet during the 2004 Asian Tsunami, the discovery of the illegal dye Sudan 1 (Red) in millions of food products and the fears of a pandemic arising from the spreading outbreak of avian flu. Examples of typical documents like a crisis plan for a business, a crisis checklist, a press release announcing a product recall, an announcement to employees and a checklist for anyone dealing with a threatening phone call are provided. Also included is a list of sources of information and assistance in the event of a product crisis. Crisis Management in the Food and Drinks Industry is the only title dealing specifically with this crucial subject in relation to the food industry. As such, it is relevant not only to those in the food industry, but also to marketing and senior management in general in the fields of agriculture, public health and law enforcement.

Public Libraries and the Internet

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Publisher : Bloomsbury Publishing USA
ISBN 13 : 1591587778
Total Pages : 304 pages
Book Rating : 4.5/5 (915 download)

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Book Synopsis Public Libraries and the Internet by : John Carlo Bertot Ph.D.

Download or read book Public Libraries and the Internet written by John Carlo Bertot Ph.D. and published by Bloomsbury Publishing USA. This book was released on 2010-11-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a timely and detailed exploration of the impact and issues of the Internet in public libraries and their implications for society, policy, and professional practice. Public Libraries and the Internet: Roles, Perspectives, and Implications explores the impact of the Internet and the expansion of the networked environment on U.S. public libraries through more than a dozen essays written by leading scholars and administrators. Notwithstanding the far-reaching changes wrought by the Internet, this is the first attempt to provide a comprehensive exploration of the subject over time and across areas of practice. This wide-ranging volume, edited by the authors of several national studies tracking the use and involvement of public libraries with the Internet since 1994, offers both description and assessment. It discusses the ways in which the roles and services of public libraries have changed as a result of the Internet and offers a perspective on the meaning and impact of these changes. Perhaps most critically, it also suggests possible futures and opportunities as public libraries continue to evolve in this networked environment.

Using Social and Information Technologies for Disaster and Crisis Management

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Author :
Publisher : IGI Global
ISBN 13 : 1466627891
Total Pages : 327 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Using Social and Information Technologies for Disaster and Crisis Management by : Jennex, Murray E.

Download or read book Using Social and Information Technologies for Disaster and Crisis Management written by Jennex, Murray E. and published by IGI Global. This book was released on 2013-01-31 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using Social and Information Technologies for Disaster and Crisis Management highlights examples of disaster situations in recent years in which social and information technologies were useful in distributing and receiving information updates. This comprehensive collection brings together research for practitioners and researchers interested in the uses of information technology in crisis management.

The Fundamentals of Crisis Management

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Author :
Publisher : Page Publishing Inc
ISBN 13 : 1628386576
Total Pages : 163 pages
Book Rating : 4.6/5 (283 download)

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Book Synopsis The Fundamentals of Crisis Management by : Ph. D. V. J. Marchesani

Download or read book The Fundamentals of Crisis Management written by Ph. D. V. J. Marchesani and published by Page Publishing Inc. This book was released on 2014-07-29 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive and very informative work on how to manage crisis, The Fundamentals of Crisis Management is a handy book that every office library must have. It identifies the stages of crisis management and thoroughly describes the process of developing a crisis scenario and a scripted crisis exercise to equip organizations with the skills and tools necessary for effective crisis management and remediation. With concrete examples to illustrate key points, Dr. V. J. Marchesani provides virtually

Encyclopedia of Public Relations

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Author :
Publisher : SAGE Publications
ISBN 13 : 1452265453
Total Pages : 1129 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Encyclopedia of Public Relations by : Robert L. Heath

Download or read book Encyclopedia of Public Relations written by Robert L. Heath and published by SAGE Publications. This book was released on 2004-10-12 with total page 1129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Encyclopedia of Public Relations explores the evolution of the Public Relations field, with examples from history describing events, changing practices, and the key figures who developed and expanded the profession. This two-volume set is the first and most authoritative compilation of the subject and is a must-have for any library serving patrons in business, communication, and journalism. The encyclopedia explores key challenges facing the profession of public relations and its practitioners, such as earning the trust and respect of critics and the general public. These volumes go into great depth about such ethical policies and challenges. The Public Relations Society of America (PRSA) operates under a specific code of ethics—full details of which are included in an appendix.

COVID-19 and Education in Africa

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Author :
Publisher : Taylor & Francis
ISBN 13 : 100078522X
Total Pages : 284 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis COVID-19 and Education in Africa by : Lydia Namatende-Sakwa

Download or read book COVID-19 and Education in Africa written by Lydia Namatende-Sakwa and published by Taylor & Francis. This book was released on 2022-11-18 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: With comprehensive examples from researchers across East Africa, West Africa, and Southern Africa, the book examines how primary, secondary, and tertiary education was affected by the pandemic and how its effects are shaping the future of education in Africa. This book addresses diverse issues relating to COVID-19 and education, including the gendered-, classed-, and disability-related effects of the pandemic; African educators’ and students’ experiences with different remote learning technologies; and the outcomes of government interventions in education, such as prolonged school closures. The chapters and case studies highlighted in the volume represent the voices of African educators, students, and parents as they share their experiences of the pandemic and their perspectives on how learning should be optimised to better manage future disruptions to education. This book is the first of its kind to comprehensively examine the effects of COVID-19 on education in Africa and will be essential reading for researchers, academics, and scholars of African education, international and comparative education, and education policy.