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Costs And Quality Of Online Dispute Resolution
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Book Synopsis Costs and Quality of Online Dispute Resolution by : Martin Gramatikov
Download or read book Costs and Quality of Online Dispute Resolution written by Martin Gramatikov and published by Maklu. This book was released on 2012 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.
Book Synopsis Getting to :-) by : Jelle van Veenen
Download or read book Getting to :-) written by Jelle van Veenen and published by Maklu. This book was released on 2011 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: The potential of online communication to reduce the costs of dispute resolution has long been recognized. Apart from cost reduction, online applications may also improve the quality of dispute resolution. Online communication can be limiting when offline processes are copied into an online environment. However, by designing processes specifically for the medium, innovations are possible that are not available in offline dispute resolution. In this book, the limitations and benefits of using online communication for dispute resolution processes are investigated. The book also explores the potential of online communication to support a specific dispute resolution process. The focus is on tools to support integrative negotiation, which is a common method for negotiating disputes, used widely in legal practice and embedded in the formal system of many countries in the form of court-annexed mediation. The process is usually described in general terms. In this research, the process is broken down into 14 concrete tasks. Additionally, several chapters describe how online applications may support users in dealing with communication issues (miscommunication, distrust, and strong emotions), in uncovering interests, and in developing creative outcomes. Examples from three applications demonstrate how these methods are being used in practice.
Book Synopsis A Handbook for Measuring the Costs and Quality of Access to Justice by : Martin Gramatikov
Download or read book A Handbook for Measuring the Costs and Quality of Access to Justice written by Martin Gramatikov and published by Maklu. This book was released on 2010 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.
Book Synopsis Online Dispute Resolution For Business by : Colin Rule
Download or read book Online Dispute Resolution For Business written by Colin Rule and published by John Wiley & Sons. This book was released on 2003-02-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this original and highly useful resource, Colin Rule—a pioneer in the field of online dispute resolution (ODR)—shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
Book Synopsis Online Dispute Resolution for Consumers in the European Union by : Pablo Cortés
Download or read book Online Dispute Resolution for Consumers in the European Union written by Pablo Cortés and published by Routledge. This book was released on 2010-09-13 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
Book Synopsis Online Dispute Resolution by : Net Neutrals EU
Download or read book Online Dispute Resolution written by Net Neutrals EU and published by AuthorHouse. This book was released on 2015-11-30 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online Dispute Resolution Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow A Promise Unfulfilled and What to Do About It - Complaint Handling Now Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective Jo DeMars Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System Pablo Cortes Consumer Trust and Business Benefits with ODR Immaculada Barral-Vials Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design Riika Koulu The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges Amy Koltz Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View Katherine G. Newcomer One Man's View of One Country - ADR & ODR and the future of complaint management in the UK Adrian Lawes
Book Synopsis Executive Guide to Managing Disputes by : Gary L. Kaplan
Download or read book Executive Guide to Managing Disputes written by Gary L. Kaplan and published by Beard Books. This book was released on 2009-03 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Executive Guide to Managing Disputes not only explains why litigation is so costly, but also how to manage disputes sensibly to avoid unnecessary litigation, reduce costs, and improve results. The book shows how ADR (i.e., Alternative Dispute Resolution) can short-cut disputes, and how to use often inexpensive dispute management programs to contain costs and achieve favorable outcomes.
Book Synopsis Alternative Dispute Resolution by : Massachusetts Continuing Legal Education, Inc. (1982- )
Download or read book Alternative Dispute Resolution written by Massachusetts Continuing Legal Education, Inc. (1982- ) and published by . This book was released on 1990 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The New Handshake by : Amy J. Schmitz
Download or read book The New Handshake written by Amy J. Schmitz and published by . This book was released on 2017 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where we are now -- What consumers want -- Lessons learned on ebay -- The business case for resolutions -- Bringing consumer advocacy online -- Ethical considerations -- Envisioning a global redress system -- The design: newhandshake.org -- How it could succeed and how it could fail -- Case studies -- What's next -- Conclusion
Download or read book Digital Justice written by Ethan Katsh and published by Oxford University Press. This book was released on 2017-03-09 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving access to justice has been an ongoing process, and on-demand justice should be a natural part of our increasingly on-demand society. What can we do for example when Facebook blocks our account, we're harassed on Twitter, discover that our credit report contains errors, or receive a negative review on Airbnb? How do we effectively resolve these and other such issues? Digital Justice introduces the reader to new technological tools to resolve and prevent disputes bringing dispute resolution to cyberspace, where those who would never look to a court for assistance can find help for instance via a smartphone. The authors focus particular attention on five areas that have seen great innovation as well as large volumes of disputes: ecommerce, healthcare, social media, labor, and the courts. As conflicts escalate with the increase in innovation, the authors emphasize the need for new dispute resolution processes and new ways to avoid disputes, something that has been ignored by those seeking to improve access to justice in the past.
Book Synopsis Mediation by : Employment Relations Commission Of Victoria
Download or read book Mediation written by Employment Relations Commission Of Victoria and published by . This book was released on 1997* with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Mohamed S. Abdel Wahab Publisher :Eleven International Publishing ISBN 13 :9789490947255 Total Pages :0 pages Book Rating :4.9/5 (472 download)
Book Synopsis Online Dispute Resolution by : Mohamed S. Abdel Wahab
Download or read book Online Dispute Resolution written by Mohamed S. Abdel Wahab and published by Eleven International Publishing. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a state-of-the-art overview and assessment of the status quo and future of the Online Dispute Resolution (ODR) field. International, comparative, and interdisciplinary approaches have been utilized. Written by leading ODR scholars, the first part of the book includes an in-depth assessment of ODR, its applications, and its future in a comparative and analytical context. The second section offers a regional oriented approach, where the prospects, challenges, and success of ODR - and its applications in the North America, Latin America, Africa, Australia, Europe, and Asia - are mapped and fully addressed. The book is a must read text by scholars, practitioners, academics, and researchers in the dispute resolution and information technology field.
Book Synopsis Online Dispute Resolution by : Ethan Katsh
Download or read book Online Dispute Resolution written by Ethan Katsh and published by Jossey-Bass. This book was released on 2001-05-23 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential tool for dispute resolution professionals as well as for anyone considering using dispute resolution in their lives and work, Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The expert authors examine the tremendous growth of online dispute resolution-including its use by eBay and other e-commerce companies-and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those who are concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.
Book Synopsis Systematic Analysis in Dispute Resolution by : Stuart S. Nagel
Download or read book Systematic Analysis in Dispute Resolution written by Stuart S. Nagel and published by Praeger. This book was released on 1991-08-30 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Editors Nagel and Mills, along with their contributors, explore the theory and practice of this technique. They demonstrate how to clarify, understand and develop the various options available under alternative dispute resolution, and how to evaluate the probable outcomes.
Book Synopsis A Discussion of the Potential Cost-effectiveness and Efficiency of Alternative Dispute Resolution by : Canada. Department of Justice
Download or read book A Discussion of the Potential Cost-effectiveness and Efficiency of Alternative Dispute Resolution written by Canada. Department of Justice and published by . This book was released on 1993 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book From written by Jelle van Veenen and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online communication can reduce the cost of dispute resolution. But apart from this, online dispute resolution (ODR) has the potential to improve the quality of dispute resolution procedures. Online communication misses certain features that are available in face-to-face communication, and absent features become a handicap when trying to replicate offline procedures in an online environment. But online communication also has several features not present in offline communication. ODR systems that are designed to benefit from these features can offer innovative dispute resolution procedures. This paper describes five ways to use online communicate to improve dispute resolution.
Author :Gabrielle Kaufmann-Kohler Publisher :Kluwer Law International B.V. ISBN 13 :9041123180 Total Pages :406 pages Book Rating :4.0/5 (411 download)
Book Synopsis Online Dispute Resolution by : Gabrielle Kaufmann-Kohler
Download or read book Online Dispute Resolution written by Gabrielle Kaufmann-Kohler and published by Kluwer Law International B.V.. This book was released on 2004-01-01 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world governed by speed, the Internet plays a growing role in many of today's innovations, and the resolution of disputes using electronic means of communication may soon be part of everyday legal practice. This book offers a survey of the current state of play in online dispute resolution, from the methods and information technology currently in use to the range of regulatory solutions proposed by shareholders. Taking their analysis a step further, the authors also address this new field's most pressing issues, including possible amendments of existing legislation, treaties, and arbitration and other ADR rules. Online Dispute Resolution: Challenges for Contemporary Justice is an in-depth study of online dispute resolution today, discussing among other topics: the different methods of ODR; fields of use; ways to bring parties to online dispute resolution; validity and effects of clauses entered into online and providing for online mediation or arbitration; issues surrounding electronic communications and evidence in arbitration; and, enforcement of online dispute resolution outcomes, both through court proceedings and built-in enforcement mechanisms. This book also covers issues related to security and e-commerce in general. As a special feature, it contains a section on existing online dispute resolution providers, complete with interviews and statistics. Online Dispute Resolution: Challenges for Contemporary Justice is a significant resource for legal counsel, to arbitral institutions, ODR and ADR service providers, governments and governmental and non-governmental organizations, as well as to those with a more academic interest. This book will provide a greater understanding of online dispute resolution to persons in the fields of arbitration and ADR, e-commerce, intellectual property, civil procedure, international law, international trade and commerce, and information technology.
