Conflict Management A Complete Guide 2020 Edition

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Managing Conflict

Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Designing Conflict Management Systems

Author : Cathy A. Costantino
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Designing Conflict Management Systems by : Cathy A. Costantino

Download or read book Designing Conflict Management Systems written by Cathy A. Costantino and published by Jossey-Bass. This book was released on 1996 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization.

The Essential Guide to Workplace Mediation & Conflict Resolution

Author : Nora Doherty
Publisher : Kogan Page Publishers
ISBN 13 : 0749450193
Total Pages : 208 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The Essential Guide to Workplace Mediation & Conflict Resolution by : Nora Doherty

Download or read book The Essential Guide to Workplace Mediation & Conflict Resolution written by Nora Doherty and published by Kogan Page Publishers. This book was released on 2008 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

Reaching Common Ground

Author : Frederick T. Golder
Publisher :
ISBN 13 : 9781643883281
Total Pages : 310 pages
Book Rating : 4.8/5 (832 download)

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Book Synopsis Reaching Common Ground by : Frederick T. Golder

Download or read book Reaching Common Ground written by Frederick T. Golder and published by . This book was released on 2020-09-30 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reaching Common Ground will teach you how to turn confrontation into dialogue, dialogue into understanding, and understanding into the effective resolution of conflicts. These are critical skills in today's world. We have become more adversarial and confrontational, with consequences not only in our ability to solve problems, but also in our personal relationships. Today's most contentious issues are framed as us-versus-them identity-based conflicts: men against women, blacks against whites, citizens against immigrants, and liberals against conservatives. Labeling and name-calling are used to stifle dissenting opinions. Reaching Common Ground will teach you how to communicate effectively with people of different cultures and backgrounds and provide effective methods for resolving conflicts despite differences in core values, gender, race, religion, culture, national origin, age, sexual orientation, economic status, and power imbalances.

The Conflict Resolution Phrase Book

Author : Barbara Mitchell
Publisher : Red Wheel/Weiser
ISBN 13 : 1632659069
Total Pages : 196 pages
Book Rating : 4.6/5 (326 download)

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Book Synopsis The Conflict Resolution Phrase Book by : Barbara Mitchell

Download or read book The Conflict Resolution Phrase Book written by Barbara Mitchell and published by Red Wheel/Weiser. This book was released on 2017-09-18 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees. Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict. Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn: Positive things to say when initiating or responding to difficult conversations and situations How to find and craft language to start a sensitive conversation The right words to positively influence the situation The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook. “Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR “A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC

Managing Conflict Creatively

Author : Donald C. Palmer
Publisher : William Carey Library
ISBN 13 : 9780878082315
Total Pages : 128 pages
Book Rating : 4.0/5 (823 download)

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Book Synopsis Managing Conflict Creatively by : Donald C. Palmer

Download or read book Managing Conflict Creatively written by Donald C. Palmer and published by William Carey Library. This book was released on 1990 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, Bible-centered approach to the dynamics of conflict and conflict management. This manual is intended to serve as a teaching and study guide for a series of five sessions or as a study guide for a course on conflict management in Bible institutes and seminaries.

The Anatomy of Peace

Author :
Publisher : ReadHowYouWant.com
ISBN 13 : 1427087601
Total Pages : 422 pages
Book Rating : 4.4/5 (27 download)

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Book Synopsis The Anatomy of Peace by :

Download or read book The Anatomy of Peace written by and published by ReadHowYouWant.com. This book was released on 2008 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Communication and Conflict Resolution Skills

Author : Neil H. Katz
Publisher :
ISBN 13 : 9781524925598
Total Pages : 0 pages
Book Rating : 4.9/5 (255 download)

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Book Synopsis Communication and Conflict Resolution Skills by : Neil H. Katz

Download or read book Communication and Conflict Resolution Skills written by Neil H. Katz and published by . This book was released on 2021-07-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Conflict Resolution Toolbox

Author : Gary T. Furlong
Publisher : John Wiley & Sons
ISBN 13 : 0470835176
Total Pages : 275 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis The Conflict Resolution Toolbox by : Gary T. Furlong

Download or read book The Conflict Resolution Toolbox written by Gary T. Furlong and published by John Wiley & Sons. This book was released on 2010-03-18 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Discover Your Conflict Management Style

Author : Speed B. Leas
Publisher : Rowman & Littlefield
ISBN 13 : 1566995086
Total Pages : 53 pages
Book Rating : 4.5/5 (669 download)

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Book Synopsis Discover Your Conflict Management Style by : Speed B. Leas

Download or read book Discover Your Conflict Management Style written by Speed B. Leas and published by Rowman & Littlefield. This book was released on 1998-11-01 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Speed B. Leas helps readers to assess their conflict response and discover options appropriate to different levels of conflict. He draws on years of experience helping conflicted congregations to provide valuable insights on the nature of conflict and its resolution, making this an excellent tool for raising self-awareness and a practical introduction to conflict management. This new edition contains an improved Conflict Strategy Instrument, revised to reflect new learnings and more accurately describe your conflict management style.

Conflict Management

Author : Barbara A. Budjac Corvette
Publisher :
ISBN 13 : 9789332543195
Total Pages : 306 pages
Book Rating : 4.5/5 (431 download)

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Book Synopsis Conflict Management by : Barbara A. Budjac Corvette

Download or read book Conflict Management written by Barbara A. Budjac Corvette and published by . This book was released on 2007 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Handbook of Conflict Resolution

Author : Morton Deutsch
Publisher : John Wiley & Sons
ISBN 13 : 0787986666
Total Pages : 959 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis The Handbook of Conflict Resolution by : Morton Deutsch

Download or read book The Handbook of Conflict Resolution written by Morton Deutsch and published by John Wiley & Sons. This book was released on 2006-09-18 with total page 959 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.

Finding Your Way Through Conflict

Author : Chris Amirault
Publisher : Free Spirit Publishing
ISBN 13 : 1631984950
Total Pages : 170 pages
Book Rating : 4.6/5 (319 download)

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Book Synopsis Finding Your Way Through Conflict by : Chris Amirault

Download or read book Finding Your Way Through Conflict written by Chris Amirault and published by Free Spirit Publishing. This book was released on 2021-07-12 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to engage in and resolve conflict productively to improve work relationships and create a more equitable community for children. Conflicts are inevitable, often hard to navigate, and can quickly multiply and become unmanageable. And resolving conflict requires self-reflection, understanding, and vulnerability. But knowing how to tackle difficult conversations will strengthen relationships, create a more equitable community, and improve the impact educators have on the young children they work with. The first of its kind, Finding Your Way Through Conflict specifically focuses on conflict in early childhood education settings and gives concrete steps and strategies to help manage and resolve it productively. Authors Chris Amirault, Ph.D., and Christine M. Snyder, M.A., have decades of experience in early childhood education programs and conflict resolution. Built on their expertise and their own experiences, the book’s conflict scenarios are engaging and authentic, empowering educators to get in and out of conflict in a variety of personal, organization, and cultural contexts. Some of these scenarios include: The Discombobulated Team: The children’s artwork you posted in the classroom yesterday is gone. Who took it down—and why? The Intent/Impact Disagreement: You were only trying to help! So why is that parent offended? The Unexpected Disaster: Your team planned every aspect of that difficult parent meeting for days. So why was it such a catastrophe? A free PLC/Book Study Guide is available at freespirit.com/plc.

HBR Guide to Dealing with Conflict (HBR Guide Series)

Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 157 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Resolving Everyday Conflict

Author : Ken Sande
Publisher : Baker Books
ISBN 13 : 1493400622
Total Pages : 124 pages
Book Rating : 4.4/5 (934 download)

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Book Synopsis Resolving Everyday Conflict by : Ken Sande

Download or read book Resolving Everyday Conflict written by Ken Sande and published by Baker Books. This book was released on 2015-06-30 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Sande, author of the bestselling classic The Peacemaker, has long been a trusted resource on the topic of conflict resolution. In Resolving Everyday Conflict, Sande distills his message to the essentials, quickly equipping readers with the tools they need to bring peace to their relationships. Everyone encounters conflict--whether it be with a coworker, family member, friend, or complete stranger. And yet we all desire harmony in our relationships. Resolving Everyday Conflict is a practical, biblical, concise guide to peacemaking in everyday life that can turn tumultuous relationships into peaceful ones.

Conflict Survival Kit

Author : Daniel B. Griffith
Publisher :
ISBN 13 : 9780132741057
Total Pages : 0 pages
Book Rating : 4.7/5 (41 download)

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Book Synopsis Conflict Survival Kit by : Daniel B. Griffith

Download or read book Conflict Survival Kit written by Daniel B. Griffith and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in Organizational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

The Guide to Reflective Practice in Conflict Resolution

Author : Michael Lang
Publisher : Rowman & Littlefield
ISBN 13 : 1538188961
Total Pages : 261 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis The Guide to Reflective Practice in Conflict Resolution by : Michael Lang

Download or read book The Guide to Reflective Practice in Conflict Resolution written by Michael Lang and published by Rowman & Littlefield. This book was released on 2024-08-22 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. This second edition is fully revised and updated, incorporating extensive new material emphasizing hands-on tools, worksheets, and guides along with practical advice for those interested in adopting reflective practice individually or in a group setting. It also provides useful resources, step-by-step instructions, and more case studies and commentaries from practitioners. Every person in a conflict resolution process sees the world differently and acts in a distinctive manner. Yet, by following well-developed practice routines, practitioners often fail to consider the unpredictability of human interactions and overlook behaviors that are inconsistent with their expectations. To respond effectively to surprising and unpredictable events, this book encourages practitioners to adapt their thinking, so they can use their knowledge and skills when situations do not match their assumptions or are inconsistent with their practice routines. This book also includes guest essays by Ava Abramowitz, Jodie Grant, Tzofnat Peleg-Baker, and Susanne Terry.