Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda

Download Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda PDF Online Free

Author :
Publisher : Ediciones de la Universidad de Castilla La Mancha
ISBN 13 : 8490444994
Total Pages : 102 pages
Book Rating : 4.4/5 (94 download)

DOWNLOAD NOW!


Book Synopsis Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda by : Luis Alfredo Ferrer Bauza

Download or read book Cómo evaluar y mejorar el servicio al cliente de su empresa: una guía de ayuda written by Luis Alfredo Ferrer Bauza and published by Ediciones de la Universidad de Castilla La Mancha. This book was released on 2022-05-04 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Llamaremos gobierno al universo del dueño, propietario, socios, comité de dirección, presidente, asesores externos y llamaremos gestión al universo de las operaciones. El objetivo del gobierno es crear valor para los socios obteniendo los beneficios esperados, optimizando los riesgos y los recursos con los que la empresa cuenta. En esta obra nos enfocamos en un aspecto de la empresa que es el servicio al cliente, así que debemos preguntarnos: ¿El servicio al cliente que ofrecemos está de acuerdo a lo esperado por el dueño, propietario o los socios de la empresa? Quizá hablamos de una pequeña empresa, con un solo dueño, pero la pregunta sigue siendo válida: El servicio al cliente que mi pequeña empresa ofrece ¿es realmente lo que yo espero que sea? Y si no tengo una pequeña empresa, si sólo presto mis servicios de forma independiente, sin personal, la pregunta ¿el servicio al cliente es realmente lo que yo espero que sea? ¡Sigue siendo importante!

Guía práctica de atención al cliente

Download Guía práctica de atención al cliente PDF Online Free

Author :
Publisher : Ediciones Paraninfo, S.A.
ISBN 13 : 842834132X
Total Pages : 138 pages
Book Rating : 4.4/5 (283 download)

DOWNLOAD NOW!


Book Synopsis Guía práctica de atención al cliente by : CARRASCO FERNÁNDEZ, SOLEDAD

Download or read book Guía práctica de atención al cliente written by CARRASCO FERNÁNDEZ, SOLEDAD and published by Ediciones Paraninfo, S.A.. This book was released on 2018-05-24 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ahora es el momento de dar el paso definitivo hacia la excelencia en la atención al cliente. En la situación económica actual, fenómenos como la globalización o la multiplicación de la competencia por las ventas en Internet hacen que los compradores cada vez tengan más poder de decisión. Esta guía práctica pone a disposición de cualquier tipo de empresario todas las claves para convertir la atención al cliente en el instrumento esencial de mejora de la empresa. Una estructura en la que están desarrollados todos los aspectos en la relación con los clientes, un amplio repaso a la normativa actualizada y, por supuesto, un planteamiento práctico con ejemplos en cada capítulo y una propuesta de ejercicios sencillos y adaptados a la realidad comercial y de servicio son los elementos distintivos de este manual.

Atención al cliente

Download Atención al cliente PDF Online Free

Author :
Publisher : Ideaspropias Editorial S.L.
ISBN 13 : 8496578380
Total Pages : 186 pages
Book Rating : 4.4/5 (965 download)

DOWNLOAD NOW!


Book Synopsis Atención al cliente by : Renata Paz Couso

Download or read book Atención al cliente written by Renata Paz Couso and published by Ideaspropias Editorial S.L.. This book was released on 2005-12-31 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: La atención al cliente engloba todas las acciones que realiza la empresa para aumentar el nivel de satisfacción de sus clientes. Además, no debe verse tan sólo como una herramienta estratégica de marketing, orientada a minimizar los errores y perder el menor número de clientes posible, sino que representa un sistema de mejora continua en la empresa. El objetivo de este material didáctico es conseguir que el lector adquiera unas habilidades y actitudes concretas para mejorar la atención al cliente y conseguir así un mayor beneficio en su empresa. En este manual, que Ideaspropias Editorial le presenta, se abordan temas referentes a aspectos generales de la comunicación, tanto oral como escrita, y de la atención al público, así como aspectos relativos al consumidor, que nos permiten establecer unas pautas de actuación en la atención al cliente, orientadas a mejorar la calidad del servicio.

MANUAL DE ATENCION A CLIENTES Y USUARIOS

Download MANUAL DE ATENCION A CLIENTES Y USUARIOS PDF Online Free

Author :
Publisher : PROFIT
ISBN 13 : 9788416115105
Total Pages : 240 pages
Book Rating : 4.1/5 (151 download)

DOWNLOAD NOW!


Book Synopsis MANUAL DE ATENCION A CLIENTES Y USUARIOS by : JUAN PABLO VILLA CASAL

Download or read book MANUAL DE ATENCION A CLIENTES Y USUARIOS written by JUAN PABLO VILLA CASAL and published by PROFIT. This book was released on 2014-09-23 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Una herramienta que permite mejorar los procesos de atención al cliente de cualquier organización, reduciendo costes innecesarios, previniendo situaciones conflictivas, ganando calidad y competitividad. La calidad de la atención a clientes, usuarios y ciudadanos se ha convertido en un elemento clave para reducir costes, ganar rentabilidad, mejorar ventas y calidad en todas las organizaciones tanto privadas como públicas. Esta obra es una herramienta práctica que incluye numerosos recursos, procesos, ejemplos, cuestionarios y tests para valorar a cualquier organización en cuanto a su estrategia de orientación al cliente, las competencias de su personal de contacto, así como desarrollar y mejorar su formación. Dirigido a consultores, formadores y coaches, es de gran ayuda como manual para procesos de consultoría de cara a mejorar la prestación de servicios de sus clientes o como recurso didáctico; “manual de formación” en talleres y seminarios que impartan sobre atención a clientes y/o ciudadanos, tanto en empresas como instituciones. • Contiene pruebas test de competencias para valorar comunicación, escucha activa, empatía, orientación al cliente y orientación a la calidad. • Describe e incluye numerosos ejemplos de procesos de atención a clientes, presencial, telefónico, on-line, quejas y reclamaciones, ejemplos de manuales de atención al cliente y casos prácticos, entre muchos otros. • Incluye ejercicios y cuestionarios al final de cada unidad para evaluar los conocimientos adquiridos.

El servicio al cliente

Download El servicio al cliente PDF Online Free

Author :
Publisher :
ISBN 13 : 9788423408757
Total Pages : 204 pages
Book Rating : 4.4/5 (87 download)

DOWNLOAD NOW!


Book Synopsis El servicio al cliente by : Malcolm Peel

Download or read book El servicio al cliente written by Malcolm Peel and published by . This book was released on 1990 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Benchmarking Water Services

Download Benchmarking Water Services PDF Online Free

Author :
Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

DOWNLOAD NOW!


Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Business

Download Business PDF Online Free

Author :
Publisher : Pearson Educación
ISBN 13 : 9789702605973
Total Pages : 722 pages
Book Rating : 4.6/5 (59 download)

DOWNLOAD NOW!


Book Synopsis Business by : Ricky W. Griffin

Download or read book Business written by Ricky W. Griffin and published by Pearson Educación. This book was released on 2004 with total page 722 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Introduction to Business courses. This best-selling text by Ricky Griffin and Ronald Ebert provides students with a comprehensive overview of all the important functions of business. Each edition has introduced cutting-edge firsts while ensuring the underlying principles that guided its creation, Doing the Basics Best, were retained. The seventh edition focuses on three simple rules- Learn, Evaluate, Apply. - NEW- Chapter 2: Understanding the Environments of Business - This new chapter puts business operations in contemporary context, explaining the idea of organizational boundaries and describing the ways in which elements from multiple environments cross those boundaries and shape organizational activities. This chapter sets the stage as an introduction to some of the most important topics covered in the rest of the book, for example: - The Economics Environment includes the role of aggregate output, standard of living, real growth rate; GDP per capita; real GDP; purchasing power parity; and the Consumer Price Index. - The Technology Environment includes special attention to new tools for competitiveness in both goods and services and business process technologies, plus e

Tax Administration 2021 Comparative Information on OECD and other Advanced and Emerging Economies

Download Tax Administration 2021 Comparative Information on OECD and other Advanced and Emerging Economies PDF Online Free

Author :
Publisher : OECD Publishing
ISBN 13 : 9264424083
Total Pages : 355 pages
Book Rating : 4.2/5 (644 download)

DOWNLOAD NOW!


Book Synopsis Tax Administration 2021 Comparative Information on OECD and other Advanced and Emerging Economies by : OECD

Download or read book Tax Administration 2021 Comparative Information on OECD and other Advanced and Emerging Economies written by OECD and published by OECD Publishing. This book was released on 2021-09-15 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is the ninth edition of the OECD's Tax Administration Series. It provides internationally comparative data on aspects of tax systems and their administration in 59 advanced and emerging economies.

Open a GLAM Lab

Download Open a GLAM Lab PDF Online Free

Author :
Publisher :
ISBN 13 : 9789927139079
Total Pages : 166 pages
Book Rating : 4.1/5 (39 download)

DOWNLOAD NOW!


Book Synopsis Open a GLAM Lab by : Mahendra Mahey

Download or read book Open a GLAM Lab written by Mahendra Mahey and published by . This book was released on 2020-11-30 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Galleries, Libraries, Archives and Museums (GLAM) Lab is a place for experimenting with digital collections and data. This book describes how to open a GLAM Lab and encourages a movement that can transform organisations and communities.

Accessible EPUB 3

Download Accessible EPUB 3 PDF Online Free

Author :
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449329322
Total Pages : 48 pages
Book Rating : 4.4/5 (493 download)

DOWNLOAD NOW!


Book Synopsis Accessible EPUB 3 by : Matt Garrish

Download or read book Accessible EPUB 3 written by Matt Garrish and published by "O'Reilly Media, Inc.". This book was released on 2012-02-10 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the digital revolution has made content available to more people than print books ever could, ebooks are still only as accessible as the foundation they’re built on—and all too often the foundation is weak. But that’s changing. With the introduction of EPUB 3, publishers now have the means to create a single rich data source for audiences of all reading abilities. Through practical tips and examples, Accessible EPUB 3 takes you inside the EPUB 3 format and explores how you can enrich and enhance content for all readers. Author Matt Garrish demystifies the process of making content easier to access, demonstrating how accessible practices are intertwined with standard content best practices. Among many techniques, this guide will teach you how to: Add structure and meaning to your publications to make them more usable by accessible technologies Tailor EPUB Navigation Documents for readers requiring either full or reduced navigation Create media overlays to synchronize human narration with text display Improve text-to-speech playback by adding SSML, PLS lexicons, and CSS3 Speech functionality

Personnel Management and Human Resources

Download Personnel Management and Human Resources PDF Online Free

Author :
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 536 pages
Book Rating : 4.4/5 (91 download)

DOWNLOAD NOW!


Book Synopsis Personnel Management and Human Resources by : William B. Werther

Download or read book Personnel Management and Human Resources written by William B. Werther and published by McGraw-Hill Companies. This book was released on 1981 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt:

BioGeomancer

Download BioGeomancer PDF Online Free

Author :
Publisher :
ISBN 13 : 9788792020000
Total Pages : 80 pages
Book Rating : 4.0/5 (2 download)

DOWNLOAD NOW!


Book Synopsis BioGeomancer by :

Download or read book BioGeomancer written by and published by . This book was released on 2006 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Teaching Tech Together

Download Teaching Tech Together PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1000728153
Total Pages : 250 pages
Book Rating : 4.0/5 (7 download)

DOWNLOAD NOW!


Book Synopsis Teaching Tech Together by : Greg Wilson

Download or read book Teaching Tech Together written by Greg Wilson and published by CRC Press. This book was released on 2019-10-08 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hundreds of grassroots groups have sprung up around the world to teach programming, web design, robotics, and other skills outside traditional classrooms. These groups exist so that people don't have to learn these things on their own, but ironically, their founders and instructors are often teaching themselves how to teach. There's a better way. This book presents evidence-based practices that will help you create and deliver lessons that work and build a teaching community around them. Topics include the differences between different kinds of learners, diagnosing and correcting misunderstandings, teaching as a performance art, what motivates and demotivates adult learners, how to be a good ally, fostering a healthy community, getting the word out, and building alliances with like-minded groups. The book includes over a hundred exercises that can be done individually or in groups, over 350 references, and a glossary to help you navigate educational jargon.

Gender, Women, and Health in the Americas

Download Gender, Women, and Health in the Americas PDF Online Free

Author :
Publisher :
ISBN 13 : 9789275115411
Total Pages : 304 pages
Book Rating : 4.1/5 (154 download)

DOWNLOAD NOW!


Book Synopsis Gender, Women, and Health in the Americas by : Elsa Gómez Gómez

Download or read book Gender, Women, and Health in the Americas written by Elsa Gómez Gómez and published by . This book was released on 1993 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Radiation Protection and Safety in Industrial Radiography

Download Radiation Protection and Safety in Industrial Radiography PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 78 pages
Book Rating : 4.3/5 (91 download)

DOWNLOAD NOW!


Book Synopsis Radiation Protection and Safety in Industrial Radiography by : International Atomic Energy Agency

Download or read book Radiation Protection and Safety in Industrial Radiography written by International Atomic Energy Agency and published by . This book was released on 1999 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Safety Report summarizes good and current state of the art practices in industrial radiography and provides technical advice on radiation protection and safety. It contains information explaining the responsibilities of regulatory authorities, operating organizations, workers, equipment manufacturers and client organizations, with the intention of enhancing radiation protection and safety.

The ABC of XYZ

Download The ABC of XYZ PDF Online Free

Author :
Publisher : The ABC of XYZ
ISBN 13 :
Total Pages : 11 pages
Book Rating : 4./5 ( download)

DOWNLOAD NOW!


Book Synopsis The ABC of XYZ by : Mark McCrindle

Download or read book The ABC of XYZ written by Mark McCrindle and published by The ABC of XYZ. This book was released on 2011 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Based on more than a decade of research, The ABC of XYZ is designed for educators, business managers and parents who want a short and lively introduction to Australia's living generations. The book explores what a generation is, how its definition has changed over the years, and the trends that are emerging for the future. It examines generational conflicts in the school, home and workplace, and the ways in which they can be understood and resolved, and what might be beyond Z. Written by one of Australia's foremost social researchers, this revised edition of The ABC of XYZ reveals the truth behind the labels and is essential reading for anyone interested in how our current generations live, learn and work."--Cover.

WebQual

Download WebQual PDF Online Free

Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (132 download)

DOWNLOAD NOW!


Book Synopsis WebQual by : Eleanor Terese Loiacono

Download or read book WebQual written by Eleanor Terese Loiacono and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: