Collaboration Learning And Innovation Across Outsourced Services Value Networks

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Collaboration, Learning and Innovation Across Outsourced Services Value Networks

Author : Pamela Abbott
Publisher : Springer
ISBN 13 : 3319144219
Total Pages : 66 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Collaboration, Learning and Innovation Across Outsourced Services Value Networks by : Pamela Abbott

Download or read book Collaboration, Learning and Innovation Across Outsourced Services Value Networks written by Pamela Abbott and published by Springer. This book was released on 2015-01-20 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book collects and reports on the results of a study conducted on the Chinese Software and Services Outsourcing (SSO) industry, focusing on one of its main players as a key case study. Two sets of research findings are presented: first, the knowledge management and communication processes inherent within a highly collaborative software development project between the case study company and one of its long-term UK clients are explored and distilled into specific practices; second, at the organizational level, the strategies used by the company to build and exploit capabilities and to dynamically configure resources to promote specific value positions along its outsourced services value networks are identified and discussed. The significance of these findings for similar China-based global high-tech firms and the value of this organizational form in moving closer to the goals of the 2020 enterprise vision are both discussed, along with the implications of the findings for EU/UK businesses operating in similar digital domains.

Design for Services

Author : Anna Meroni
Publisher : CRC Press
ISBN 13 : 1317152387
Total Pages : 299 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Design for Services by : Anna Meroni

Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

Service Science

Author : Robin G. Qiu
Publisher : John Wiley & Sons
ISBN 13 : 1118551850
Total Pages : 338 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Service Science by : Robin G. Qiu

Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Digitalization and Management Innovation

Author : A.J. Tallón-Ballesteros
Publisher : IOS Press
ISBN 13 : 1643683799
Total Pages : 686 pages
Book Rating : 4.6/5 (436 download)

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Book Synopsis Digitalization and Management Innovation by : A.J. Tallón-Ballesteros

Download or read book Digitalization and Management Innovation written by A.J. Tallón-Ballesteros and published by IOS Press. This book was released on 2023-02-28 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital era has brought about important changes that continue to affect all our lives. Efficient management and storage of digital information has become crucial, as has the ability to access that information quickly and efficiently, and priorities are to allow for the saving of digital data in many different ways, and to avoid the loss of information in the event of a malfunction. This book presents the 65 papers presented at DMI2022, the first in the new annual conference series Digitalization and Management Innovation (DMI), held as a hybrid event in Beijing, China, on 26 November 2022. A total of 190 submissions were received for the conference, and the papers presented here were selected after careful and conscientious review, bearing in mind the breadth and depth of the research topics falling within the scope of digital and management innovation and resulting in an acceptance rate of 34%. Topics covered include digital transformation, supply chains, business models, and block chain, enterprises, banking, and sustainability, as well as policy in artificial intelligence, the gig economy, the post-epidemic era, green supply, citizenship behavior, human resource management, human relationships, agriculture, and environmental matters. Presenting original ideas and results of general significance and supported by clear reasoning, and compelling evidence and methods, the book will be of interest to all those whose work involves the management of digital data.

Digital Futures, Digital Transformation

Author : Ahmed Bounfour
Publisher : Springer
ISBN 13 : 3319232797
Total Pages : 159 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Digital Futures, Digital Transformation by : Ahmed Bounfour

Download or read book Digital Futures, Digital Transformation written by Ahmed Bounfour and published by Springer. This book was released on 2015-10-05 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an integrated overview of key trends in digital transformation, taking into consideration five interrelated dimensions: strategy and business models, society, organization, technology and regulation. As such, it provides a framework for the analysis of digital business transformation and its emerging factors, analyzing twenty-five key trends in terms of their future impact. On that basis, the book then delineates a new approach centered on the mutually accelerating links between multiple value creation spaces. It proposes a new mode of production – accelerated production of links (acceluction) – and analyzes it with respect to the still-dominant concept of lean production. Based on the results of the international CIGREF research program ISD, the book presents a valuable perspective of the expected impact of the abundance of networks and data as critical resources for enterprises beyond 2020.

The Definitive Guide to Order Fulfillment and Customer Service

Author : CSCMP
Publisher : Pearson Education
ISBN 13 : 0133453863
Total Pages : 225 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis The Definitive Guide to Order Fulfillment and Customer Service by : CSCMP

Download or read book The Definitive Guide to Order Fulfillment and Customer Service written by CSCMP and published by Pearson Education. This book was released on 2013-12-31 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you're a practitioner or a student, the authors help you thoroughly understand all facets of modern fulfillment and customer service. They help you clarify how your customer envisions value, so you can deliver on the metrics that matter most to them. Then, starting from this customer-centric foundation, they guide you through optimizing key processes, designing better strategies, configuring more effective fulfillment networks, leveraging new technology, and using metrics to improve. Throughout, key ideas are supported by examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career.

Orchestration of the Global Network Organization

Author : Laszlo Tihanyi
Publisher : Emerald Group Publishing
ISBN 13 : 1783509546
Total Pages : 552 pages
Book Rating : 4.7/5 (835 download)

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Book Synopsis Orchestration of the Global Network Organization by : Laszlo Tihanyi

Download or read book Orchestration of the Global Network Organization written by Laszlo Tihanyi and published by Emerald Group Publishing. This book was released on 2014-07-09 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Multinational Corporations are meeting new challenges by focusing on core activities, value chain disaggregation, relocation of activities to emerging markets, industry consolidation, technological change, and market volatility. In this volume we scrutinize different models to examine how MNCs can cope and orchestrate a global network organization.

Capabilities for Data-Driven Service Innovation

Author : Martin Schymanietz
Publisher : Springer Nature
ISBN 13 : 3658316918
Total Pages : 219 pages
Book Rating : 4.6/5 (583 download)

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Book Synopsis Capabilities for Data-Driven Service Innovation by : Martin Schymanietz

Download or read book Capabilities for Data-Driven Service Innovation written by Martin Schymanietz and published by Springer Nature. This book was released on 2020-09-30 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization.

IT Outsourcing: Concepts, Methodologies, Tools, and Applications

Author : St.Amant, Kirk
Publisher : IGI Global
ISBN 13 : 1605667714
Total Pages : 2511 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis IT Outsourcing: Concepts, Methodologies, Tools, and Applications by : St.Amant, Kirk

Download or read book IT Outsourcing: Concepts, Methodologies, Tools, and Applications written by St.Amant, Kirk and published by IGI Global. This book was released on 2009-07-31 with total page 2511 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.

Network-Centric Collaboration and Supporting Frameworks

Author : Luis M. Camarinha-Matos
Publisher : Springer Science & Business Media
ISBN 13 : 0387382690
Total Pages : 647 pages
Book Rating : 4.3/5 (873 download)

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Book Synopsis Network-Centric Collaboration and Supporting Frameworks by : Luis M. Camarinha-Matos

Download or read book Network-Centric Collaboration and Supporting Frameworks written by Luis M. Camarinha-Matos and published by Springer Science & Business Media. This book was released on 2007-06-09 with total page 647 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collaborative Networks is a fast developing area, as shown by the already large number of diverse real-world implemented cases and the dynamism of its related involved research community. Being recognized as the most focused scientific and technical conference on Collaborative Networks, PRO-VE continues to offer the opportunity for presentation and discussion of both the latest research developments as well as the practical application case studies.

Towards a New Understanding of Masculine Habitus and Women and Leadership in Public Relations

Author : Martina Topić
Publisher : Taylor & Francis
ISBN 13 : 1000707881
Total Pages : 255 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Towards a New Understanding of Masculine Habitus and Women and Leadership in Public Relations by : Martina Topić

Download or read book Towards a New Understanding of Masculine Habitus and Women and Leadership in Public Relations written by Martina Topić and published by Taylor & Francis. This book was released on 2022-09-30 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume analyses leadership in the public relations (PR) industry with a specific focus on women and their leadership styles. It looks at how women lead, the inf luence of the socialisation process on leadership styles, the difference between feminine and masculine leadership styles, and the impact of leadership style on career opportunities for women. The book features case studies exploring leadership in PR around the world in an attempt to answer a central research question: is there a masculine habitus in the PR industry despite the rise of women in PR? The authors of each chapter conducted original research on women working in PR within their own country and provide original insights into the position of women in a feminised industry, as well as proposing new and original theoretical frameworks for future research. Written for scholars, researchers and students of PR and communication, this book will also be of interest to those studying gender studies, leadership and organisational analysis, and sociology.

Innovations Through Information Technology

Author : Information Resources Management Association. International Conference
Publisher : IGI Global
ISBN 13 : 9781591402619
Total Pages : 750 pages
Book Rating : 4.4/5 (26 download)

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Book Synopsis Innovations Through Information Technology by : Information Resources Management Association. International Conference

Download or read book Innovations Through Information Technology written by Information Resources Management Association. International Conference and published by IGI Global. This book was released on 2004-01-01 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovations Through Information Technology aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed. This valuable book is a compilation of features including the latest research in the area of IT utilization and management, in addition to being a valuable source in support of teaching and research agendas.

The Handbook of Innovation and Services

Author : F. Gallouj
Publisher : Edward Elgar Publishing
ISBN 13 : 1849803307
Total Pages : 823 pages
Book Rating : 4.8/5 (498 download)

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Book Synopsis The Handbook of Innovation and Services by : F. Gallouj

Download or read book The Handbook of Innovation and Services written by F. Gallouj and published by Edward Elgar Publishing. This book was released on 2011-11-01 with total page 823 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' Edward Wolff, New York University, US This Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.

The Network Reshapes the Library

Author : Lorcan Dempsey
Publisher : American Library Association
ISBN 13 : 0838919987
Total Pages : 318 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis The Network Reshapes the Library by : Lorcan Dempsey

Download or read book The Network Reshapes the Library written by Lorcan Dempsey and published by American Library Association. This book was released on 2014-08-18 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since he began posting in 2003, Dempsey has used his blog to explore nearly every important facet of library technology, from the emergence of Web 2.0 as a concept to open source ILS tools and the push to web-scale library management systems.

New Business Models and Value Creation: A Service Science Perspective

Author : Lino Cinquini
Publisher : Springer Science & Business Media
ISBN 13 : 8847028388
Total Pages : 225 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis New Business Models and Value Creation: A Service Science Perspective by : Lino Cinquini

Download or read book New Business Models and Value Creation: A Service Science Perspective written by Lino Cinquini and published by Springer Science & Business Media. This book was released on 2013-03-12 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The contemporary economic landscape features the prevalence of the service sector in economic systems, the pervasive servitisation of manufacturing, innovations in traditional business models and new value creation models, thanks to the new possibilities offered by the web, ICT and other enabling technologies. In this evolving context, this book provides qualified contributions on the topic of service science from a managerial perspective. A multidisciplinary perspective is adopted, dealing with both the structural–technological and dynamic–relational aspects of managing complexity. In addressing the contribution that service science can make to business value creation, this book covers relevant issues such as product servitisation, business modelling, value cocreation with customers, performance measures and the role of ICT. It also presents some innovative experiences of management models in service organisations operating in the environmental, energy and health-care sectors. This book aims to enhance the value of the results of research intertwined with the development of a new training curriculum started four years ago at the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in Management of Innovation" into the new "Master in Management, Innovation and Service Engineering" (MAINS).

Innovative Business Projects

Author : Rajagopal
Publisher : Business Expert Press
ISBN 13 : 1631575309
Total Pages : 166 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Innovative Business Projects by : Rajagopal

Download or read book Innovative Business Projects written by Rajagopal and published by Business Expert Press. This book was released on 2016-10-31 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the project management tools and techniques in reference to innovation management analyzing global-local business scenarios, project environment, and administrative perspectives. It also details the financial, risk management, new project designs, complexities in managing innovation, and developing customer-centric innovation projects. Discussions in the book also deliberate on how innovation business project can be managed systematically to enhance organizational performance.

E-Collaboration: Concepts, Methodologies, Tools, and Applications

Author : Kock, Ned
Publisher : IGI Global
ISBN 13 : 160566653X
Total Pages : 1890 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis E-Collaboration: Concepts, Methodologies, Tools, and Applications by : Kock, Ned

Download or read book E-Collaboration: Concepts, Methodologies, Tools, and Applications written by Kock, Ned and published by IGI Global. This book was released on 2009-05-31 with total page 1890 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This set addresses a range of e-collaboration topics through advanced research chapters authored by an international partnership of field experts"--Provided by publisher.