Cmmi For Services

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CMMI for Services

Author : Eileen Forrester
Publisher : Pearson Education
ISBN 13 : 0132700484
Total Pages : 1359 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Services by : Eileen Forrester

Download or read book CMMI for Services written by Eileen Forrester and published by Pearson Education. This book was released on 2011-03-04 with total page 1359 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

CMMI for Development

Author : Mary Beth Chrissis
Publisher : Pearson Education
ISBN 13 : 0132700441
Total Pages : 1245 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Development by : Mary Beth Chrissis

Download or read book CMMI for Development written by Mary Beth Chrissis and published by Pearson Education. This book was released on 2011-03-08 with total page 1245 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Development (CMMI-DEV) describes best practices for the development and maintenance of products and services across their lifecycle. By integrating essential bodies of knowledge, CMMI-DEV provides a single, comprehensive framework for organizations to assess their development and maintenance processes and improve performance. Already widely adopted throughout the world for disciplined, high-quality engineering, CMMI-DEV Version 1.3 now accommodates other modern approaches as well, including the use of Agile methods, Lean Six Sigma, and architecture-centric development. CMMI® for Development, Third Edition, is the definitive reference for CMMI-DEV Version 1.3. The authors have revised their tips, hints, and cross-references, which appear in the margins of the book, to help you better understand, apply, and find information about the content of each process area. The book includes new and updated perspectives on CMMI-DEV in which people influential in the model’s creation, development, and transition share brief but valuable insights. It also features four new case studies and five contributed essays with practical advice for adopting and using CMMI-DEV. This book is an essential resource–whether you are new to CMMI-DEV or are familiar with an earlier version–if you need to know about, evaluate, or put the latest version of the model into practice. The book is divided into three parts. Part One offers the broad view of CMMI-DEV, beginning with basic concepts of process improvement. It introduces the process areas, their components, and their relationships to each other. It describes effective paths to the adoption and use of CMMI-DEV for process improvement and benchmarking, all illuminated with fresh case studies and helpful essays. Part Two, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI-DEV. The process areas are organized alphabetically by acronym for easy reference. Each process area includes goals, best practices, and examples. Part Three contains several useful resources, including CMMI-DEV-related references, acronym definitions, a glossary of terms, and an index.

CMMI

Author : Mary Beth Chrissis
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321279675
Total Pages : 676 pages
Book Rating : 4.2/5 (796 download)

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Book Synopsis CMMI by : Mary Beth Chrissis

Download or read book CMMI written by Mary Beth Chrissis and published by Addison-Wesley Professional. This book was released on 2007 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated revision of the best selling book on CMMI – now covering version 1.2.

Integrating CMMI and Agile Development

Author : Paul E. McMahon
Publisher : Pearson Education
ISBN 13 : 0132172755
Total Pages : 563 pages
Book Rating : 4.1/5 (321 download)

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Book Synopsis Integrating CMMI and Agile Development by : Paul E. McMahon

Download or read book Integrating CMMI and Agile Development written by Paul E. McMahon and published by Pearson Education. This book was released on 2010-08-09 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many organizations that have improved process maturity through Capability Maturity Model Integration (CMMI®) now also want greater agility. Conversely, many organizations that are succeeding with Agile methods now want the benefits of more mature processes. The solution is to integrate CMMI and Agile. Integrating CMMI® and Agile Development offers broad guidance for melding these process improvement methodologies. It presents six detailed case studies, along with essential real-world lessons, big-picture insights, and mistakes to avoid. Drawing on decades of process improvement experience, author Paul McMahon explains how combining an Agile approach with the CMMI process improvement framework is the fastest, most effective way to achieve your business objectives. He offers practical, proven techniques for CMMI and Agile integration, including new ways to extend Agile into system engineering and project management and to optimize performance by focusing on your organization’s unique, culture-related weaknesses.

CMMI for Acquisition

Author : Brian Gallagher
Publisher : Addison-Wesley Professional
ISBN 13 : 0132700522
Total Pages : 636 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Acquisition by : Brian Gallagher

Download or read book CMMI for Acquisition written by Brian Gallagher and published by Addison-Wesley Professional. This book was released on 2011-03-04 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Changes in CMMI-ACQ Version 1.3 include improvements to high maturity process areas, improvements to the model architecture to simplify use of multiple models, and added guidance about using preferred suppliers. CMMI® for Acquisition, Second Edition, is the definitive reference for CMMI-ACQ Version 1.3. In addition to the entire revised CMMI-ACQ model, the book includes updated tips, hints, cross-references, and other author notes to help you understand, apply, and quickly find information about the content of the acquisition process areas. The book now includes more than a dozen contributed essays to help guide the adoption and use of CMMI-ACQ in industry and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Several original essays share insights and real experiences with CMMI-ACQ in both industry and government environments. Part Two first describes generic goals and generic practices, and then details the twenty-two CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically and are tabbed by process area acronym to facilitate quick reference. Part Three provides several useful resources, including sources of further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.

CMMI for Services

Author : Eileen Forrester
Publisher : Addison-Wesley Professional
ISBN 13 : 0321685334
Total Pages : 1223 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis CMMI for Services by : Eileen Forrester

Download or read book CMMI for Services written by Eileen Forrester and published by Addison-Wesley Professional. This book was released on 2009-10-30 with total page 1223 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference. Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

CMMI for Services Version 1.3

Author : CMMI Product Team
Publisher : Lulu.com
ISBN 13 : 1445797917
Total Pages : 522 pages
Book Rating : 4.4/5 (457 download)

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Book Synopsis CMMI for Services Version 1.3 by : CMMI Product Team

Download or read book CMMI for Services Version 1.3 written by CMMI Product Team and published by Lulu.com. This book was released on 2011 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Implementing “CMMI for Services” in the tourism industry

Author : Barbara Neeb-Bruckner
Publisher : GRIN Verlag
ISBN 13 : 3640568001
Total Pages : 191 pages
Book Rating : 4.6/5 (45 download)

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Book Synopsis Implementing “CMMI for Services” in the tourism industry by : Barbara Neeb-Bruckner

Download or read book Implementing “CMMI for Services” in the tourism industry written by Barbara Neeb-Bruckner and published by GRIN Verlag. This book was released on 2010-03-18 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2009 in the subject Tourism, grade: 1,4, University of Applied Sciences Eberswalde, language: English, abstract: “CMMI for Services” (CMMI-SVC) is a process improvement model, published by the Carnegie Mellon Software Engineering Institute (SEI) in 2009, providing guidance to service or¬ganizations for managing, establishing and delivering services. Tourism is a typical service industry with tour operators being one of the main players. This master thesis describes how CMMI-SVC can be implemented in the tourism industry with the use of a fictitious tour operator to provide examples. In the scenario described, the tour operator wants to focus on the expanding consumer group of LOHAS (Lifestyle of Health and Sustainability) by improving its services, making them more sustainable and adding volunteer tourism to its product portfolio. It is demonstrated how CMMI-SVC would facilitate sustainable tourism services by combining the Global Sustainable Tourism Criteria (GSTC) with CMMI-SVC in a process improvement initiative and how the German ServiceQuality program can be used as a migration path to CMMI-SVC. A SWOT (strengths-weaknesses-opportunities-threats) analysis of CMMI-SVC gives tourism organizations guidance on the rating of the model.

CMMI and Six Sigma

Author : Jeannine M. Siviy
Publisher : Pearson Education
ISBN 13 : 0132702363
Total Pages : 379 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI and Six Sigma by : Jeannine M. Siviy

Download or read book CMMI and Six Sigma written by Jeannine M. Siviy and published by Pearson Education. This book was released on 2007-12-18 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, I have found answers to key questions and misconceptions about the relationship between Six Sigma and the Capability Maturity Model Integration [CMMI]....Among my key takeaways is that the relationship between Six Sigma and CMMI exemplifies one of the principles of S4/IEE: CMMI provides process infrastructure that is needed to support a successful Six Sigma strategy." —Forrest W. Breyfogle III, CEO, Smarter Solutions, Inc. "Finally, a book that bridges the software and hardware process tool set. To date, there have been hardware and software engineers who for one reason or another have not communicated their process methods. And so, myths formed that convinced the hardware community that CMMI was only for software and likewise convinced the software community that Six Sigma was only for hardware. It is both refreshing and thought provoking to dispel these myths." —Jack Ferguson, Manager, SEI Appraisal Program, Software Engineering Institute CMMI and Six Sigma represent two of the best-known process improvement initiatives. Both are designed to enhance work quality and thereby produce business advantages for an organization. It's a misconception that the two are in competition and cannot be implemented simultaneously. Practitioners originally trained in either CMMI or Six Sigma are now finding that the two initiatives work remarkably well together in the pursuit of their common goal. CMMI® and Six Sigma: Partners in Process Improvement focuses on the synergistic, rather than competitive, implementation of CMMI and Six Sigma—with synergy translating to "faster, better, cheaper" achievement of mission success. Topics range from formation of the value proposition to specific implementation tactics. The authors illustrate how not taking advantage of what both initiatives have to offer puts an organization at risk of sinking time, energy, and money into "inventing" a solution that already exists. Along the way they debunk a few myths about Six Sigma applications in software. While the authors concentrate on the interoperability of Six Sigma and CMMI, they also recognize that organizations rarely implement only these two initiatives. Accordingly, the discussion turns to the emerging realm of "multimodel" process improvement and strategies and tactics that transcend models to help organizations effectively knit together a single unified internal process standard. Whether you work in the defense industry, for a commercial organization, or for a government agency—wherever quality and efficiency matter—you'll find this book to be a valuable resource for bridging process issues across domains and building an improvement strategy that succeeds.

CMMI

Author : Ralf Kneuper
Publisher :
ISBN 13 : 9781933952284
Total Pages : 0 pages
Book Rating : 4.9/5 (522 download)

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Book Synopsis CMMI by : Ralf Kneuper

Download or read book CMMI written by Ralf Kneuper and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI is a well-known and standardized model for assessing and improving software and systems development processes. It can be used to guide process improvement across a project, a division, or an entire organization. CMMI was developed at the Carnegie Mellon Software Engineering Institute (SEI). The current version, 1.2, was published in 2006 and is being adopted worldwide. This book provides hands-on experience and will help the reader to gain an understanding of CMMI. It is an introduction to the model and its fundamental ideas. Through numerous examples, it helps the reader to get started with CMMI and to understand the interrelationship among model components (practices, goals, and process areas). The book covers the following topics: Model-based process improvement Overview of CMMI components History of CMMI and comparison to CMM Process areas of CMMI models Application, potential, and limitations of CMMI

CMMI Distilled

Author : Dennis M. Ahern
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321461087
Total Pages : 0 pages
Book Rating : 4.4/5 (61 download)

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Book Synopsis CMMI Distilled by : Dennis M. Ahern

Download or read book CMMI Distilled written by Dennis M. Ahern and published by Addison-Wesley Professional. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated for CMMI version 1.2, this edition provides concise and readable introduction to the model, as well as straightforward, no-nonsense information on integrated, continuous process improvement.

CMMI for Services

Author : Forrester
Publisher :
ISBN 13 : 9788131744826
Total Pages : 724 pages
Book Rating : 4.7/5 (448 download)

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Book Synopsis CMMI for Services by : Forrester

Download or read book CMMI for Services written by Forrester and published by . This book was released on 2009 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Process Improvement and CMMI for Systems and Software

Author : Ron S. Kenett
Publisher : CRC Press
ISBN 13 : 1420060511
Total Pages : 435 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Process Improvement and CMMI for Systems and Software by : Ron S. Kenett

Download or read book Process Improvement and CMMI for Systems and Software written by Ron S. Kenett and published by CRC Press. This book was released on 2010-03-09 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr

CMMI Implementation Guide

Author :
Publisher : VISHNUVARTHANAN MOORTHY
ISBN 13 : 1301711071
Total Pages : 92 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis CMMI Implementation Guide by :

Download or read book CMMI Implementation Guide written by and published by VISHNUVARTHANAN MOORTHY. This book was released on with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Process Improvement Essentials

Author : James R. Persse, PhD
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596553846
Total Pages : 353 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Process Improvement Essentials by : James R. Persse, PhD

Download or read book Process Improvement Essentials written by James R. Persse, PhD and published by "O'Reilly Media, Inc.". This book was released on 2006-09-14 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

CMMI Survival Guide

Author : Suzanne Garcia
Publisher : Addison-Wesley Professional
ISBN 13 : 0768685141
Total Pages : 374 pages
Book Rating : 4.7/5 (686 download)

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Book Synopsis CMMI Survival Guide by : Suzanne Garcia

Download or read book CMMI Survival Guide written by Suzanne Garcia and published by Addison-Wesley Professional. This book was released on 2006-10-20 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CMMI provides a framework for process improvement spanning the life cycle of a product or service, from conception through delivery and maintenance. Widely and beneficially adopted around the world, the size and apparent complexity of the framework have nonetheless been daunting to some organizations. That need not be so. With a proper guide to help navigate around unknown dangers, potential pitfalls, and false paths, you too, can realize substantial business value from a successful CMMI implementation. This book is such a guide, full of the real-life examples to ease your way, and written in a lighter style to ease your reading. The CMMI® Survival Guide is an effective resource for multiple readerships. If you are just now considering a process improvement program, with the CMMI among your options, the authors' discussion of relevant issues will enhance your business case right from the start. If you have already decided to implement the CMMI, the authors' practical knowledge will help you make the most of your efforts. Even if you are well into a CMMI implementation, but are lost, stuck, or going around in circles, the authors' valuable advice will help you regain your direction. If you work in a smaller or resource-strapped organization, you will particularly benefit from the authors' description of alternative paths to process improvement–approaches that are more incremental or agile, and less intensive, than you might imagine for a CMMI implementation. The authors draw on their extensive experience working with diverse organizations, and on the CMMI tools, techniques, and templates developed for those organizations. Whatever your background or need, the CMMI® Survival Guide will help you survey the CMMI territory, consult possible road maps, learn from other CMMI explorers, weigh the benefits of hiring a living guide, and even consider whether the trip is right for you.

CERT Resilience Management Model (CERT-RMM)

Author : Richard A. Caralli
Publisher : Addison-Wesley Professional
ISBN 13 : 0132565889
Total Pages : 1059 pages
Book Rating : 4.1/5 (325 download)

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Book Synopsis CERT Resilience Management Model (CERT-RMM) by : Richard A. Caralli

Download or read book CERT Resilience Management Model (CERT-RMM) written by Richard A. Caralli and published by Addison-Wesley Professional. This book was released on 2010-11-24 with total page 1059 pages. Available in PDF, EPUB and Kindle. Book excerpt: CERT® Resilience Management Model (CERT-RMM) is an innovative and transformative way to manage operational resilience in complex, risk-evolving environments. CERT-RMM distills years of research into best practices for managing the security and survivability of people, information, technology, and facilities. It integrates these best practices into a unified, capability-focused maturity model that encompasses security, business continuity, and IT operations. By using CERT-RMM, organizations can escape silo-driven approaches to managing operational risk and align to achieve strategic resilience management goals. This book both introduces CERT-RMM and presents the model in its entirety. It begins with essential background for all professionals, whether they have previously used process improvement models or not. Next, it explains CERT-RMM’s Generic Goals and Practices and discusses various approaches for using the model. Short essays by a number of contributors illustrate how CERT-RMM can be applied for different purposes or can be used to improve an existing program. Finally, the book provides a complete baseline understanding of all 26 process areas included in CERT-RMM. Part One summarizes the value of a process improvement approach to managing resilience, explains CERT-RMM’s conventions and core principles, describes the model architecturally, and shows how itsupports relationships tightly linked to your objectives. Part Two focuses on using CERT-RMM to establish a foundation for sustaining operational resilience management processes in complex environments where risks rapidly emerge and change. Part Three details all 26 CERT-RMM process areas, from asset definition through vulnerability resolution. For each, complete descriptions of goals and practices are presented, with realistic examples. Part Four contains appendices, including Targeted Improvement Roadmaps, a glossary, and other reference materials. This book will be valuable to anyone seeking to improve the mission assurance of high-value services, including leaders of large enterprise or organizational units, security or business continuity specialists, managers of large IT operations, and those using methodologies such as ISO 27000, COBIT, ITIL, or CMMI.