Chief Talent Officer

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Chief Talent Officer

Author : Jack Phillips
Publisher : Taylor & Francis
ISBN 13 : 1317749359
Total Pages : 322 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Chief Talent Officer by : Jack Phillips

Download or read book Chief Talent Officer written by Jack Phillips and published by Taylor & Francis. This book was released on 2016-12-08 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

Powerful

Author : Patty McCord
Publisher : Tom Rath
ISBN 13 : 1939714117
Total Pages : 159 pages
Book Rating : 4.9/5 (397 download)

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Book Synopsis Powerful by : Patty McCord

Download or read book Powerful written by Patty McCord and published by Tom Rath. This book was released on 2018-01-09 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named by The Washington Post as one of the 11 Leadership Books to Read in 2018 When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley. McCord advocates practicing radical honesty in the workplace, saying good-bye to employees who don’t fit the company’s emerging needs, and motivating with challenging work, not promises, perks, and bonus plans. McCord argues that the old standbys of corporate HR—annual performance reviews, retention plans, employee empowerment and engagement programs—often end up being a colossal waste of time and resources. Her road-tested advice, offered with humor and irreverence, provides readers a different path for creating a culture of high performance and profitability. Powerful will change how you think about work and the way a business should be run.

The Chief Learning Officer

Author : Tamar Elkeles
Publisher : Routledge
ISBN 13 : 0750679255
Total Pages : 359 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis The Chief Learning Officer by : Tamar Elkeles

Download or read book The Chief Learning Officer written by Tamar Elkeles and published by Routledge. This book was released on 2007 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW - TAMAR ELKELES WINS PRESTIGIOUS AWARD! Tamar Elkeles, vice president of Qualcomm Learning Center and co-author of The Chief Learning Officer, has been named 2010 CLO of the Year by Chief Learning Officer magazine "Since she began with the company in 1992, Tamar Elkeles has built the Qualcomm Learning Center from a one-person operation into a sophisticated, integrated and innovative strategic resource for the organization" said Norm Kamikow, president and editor in chief of Chief Learning Officer magazine. Congratulations Tamar! ------ New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues. This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

Start With a Win

Author : Adam Contos
Publisher : John Wiley & Sons
ISBN 13 : 1119807077
Total Pages : 262 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Start With a Win by : Adam Contos

Download or read book Start With a Win written by Adam Contos and published by John Wiley & Sons. This book was released on 2021-10-19 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strengthen your leadership skills and achieve success at work and at home with advice from a proven business leader In Start with a Win: Tools and Lessons to Create Personal and Business Success, CEO of RE/MAX Holdings Adam Contos delivers a powerful exploration of how leaders process information and lead boldly, especially (or even) during times of crisis. Packed with the practical lessons he learned as the leader of one of the most recognized real estate brands in the world, the book shows you how leaders recognize emotion, chaos, and fear and transform those negatives into opportunity. Whether you lead a team of one—yourself—ten, or 10,000 and up, you'll also find actionable advice on: How to develop effective leadership skills by seeking out situations that require you to practice leading Avoiding the experience of becoming overwhelmed by relying on time-tested frameworks to organize your thinking during stressful situations Overcoming fear and self-doubt by recognizing that your doubts are only as powerful as you think they are Perfect for executives, managers, and other business leaders, Start with a Win is an indispensable resource for entrepreneurs seeking to clarify and accomplish their goals.

The Chief HR Officer

Author : Patrick M. Wright
Publisher : John Wiley & Sons
ISBN 13 : 0470905344
Total Pages : 341 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis The Chief HR Officer by : Patrick M. Wright

Download or read book The Chief HR Officer written by Patrick M. Wright and published by John Wiley & Sons. This book was released on 2011-04-19 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today’s extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country’s most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (IBM), Eva Sage-Gavin (Gap Inc.), L. Kevin Cox (American Express), Mirian M. Graddick-Weir (Merck), and Dave Ulrich (Ross School of Business, University of Michigan, and The RBL Group). Sponsored by the National Academy of Human Resources (NAHR), the book covers a wealth of topics including how to develop a perspective and set of skills to effectively lead and perform in the role and how to approach strategy, management, leadership, ethics, and talent. In addition, the authors include information on forming and implementing activities that will further the firm’s strategy, advice for coaching and counseling the CEO, and much more.

Build It

Author : Glenn Elliott
Publisher : John Wiley & Sons
ISBN 13 : 1119390079
Total Pages : 272 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Build It by : Glenn Elliott

Download or read book Build It written by Glenn Elliott and published by John Wiley & Sons. This book was released on 2018-02-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current way of treating people at work has failed. Globally, only 30% of employees are engaged in their jobs, and in this fast-paced world that's just not enough. The world's best companies understand this, and have been quietly treating people differently for nearly two decades. Now you can learn their secrets and discover The Engagement BridgeTM model, proven to build bottom line value for companies through sustainable employee engagement. Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo. Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment, and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader. The book follows the clear and proven Engagement BridgeTM model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success. Build it is packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald's to help you start doing this not tomorrow, but today. Readers will learn: How employee engagement helps companies perform The key factors that drive engagement, and how they work together What the world's most rebellious companies have done to break the rules of traditional HR and improve engagement How to implement The Engagement BridgeTM model to boost productivity, innovation, and better decision-making Unique in this category, Build it is written from two sharply different perspectives. Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $300m category leader in employee engagement technology. Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

Leading From the Edge

Author : Annmarie Neal
Publisher : Association for Talent Development
ISBN 13 : 1607285622
Total Pages : 224 pages
Book Rating : 4.6/5 (72 download)

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Book Synopsis Leading From the Edge by : Annmarie Neal

Download or read book Leading From the Edge written by Annmarie Neal and published by Association for Talent Development. This book was released on 2013-09-05 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The old model of globalization—including offshoring to save money—no longer applies. Globalization now means you can better position your company for innovation and growth. To be a global leader, you must change and lead from the edge. Every day as a global leader seems to be a paradox: balancing the needs of daily operations while creating conditions that drive success in the future. Rather than try to resolve that paradox, this book helps you think about how to live within it, by developing essential traits and hearing from leaders who succeed globally. Learn from seven top executives how they shifted from individual thinkers to leading and growing organizations in an ever-changing economy. Learn the specific traits and model for business professionals to emulate and achieve success in global business enterprises. Get the on-the-ground, common-sense advice that has been applied by today’s successful global executives.

Optimizing Talent

Author : Linda D. Sharkey
Publisher : IAP
ISBN 13 : 1617352357
Total Pages : 167 pages
Book Rating : 4.6/5 (173 download)

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Book Synopsis Optimizing Talent by : Linda D. Sharkey

Download or read book Optimizing Talent written by Linda D. Sharkey and published by IAP. This book was released on 2011-01-01 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimizing Talent is the must have book for every leader and manager looking to sustain the ultimate workforce. Linda and Paul show what works and what doesn’t in talent initiatives to drive business outcomes. This book is a call to action to transform how you think about talent, how you develop and retain talent and how you measure the impact of talent initiatives on the bottom line.

Talent Unleashed

Author : Shawn D. Moon
Publisher : Post Hill Press
ISBN 13 : 1682610039
Total Pages : 238 pages
Book Rating : 4.6/5 (826 download)

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Book Synopsis Talent Unleashed by : Shawn D. Moon

Download or read book Talent Unleashed written by Shawn D. Moon and published by Post Hill Press. This book was released on 2017-04-18 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The vast majority of the workforce in any organization possesses far more talent, intelligence, capability, and creativity than their present jobs require or even allow." - Dr. Stephen R. Covey That's what Talent Unleashed is about—unleashing that unlimited store of potential in people. That's a leader's job. And how does a leader do that job? Through 3 leadership conversations—not just individual events, but ongoing discussions designed to help people give the best they can. In these conversations, leaders trade fear for trust, confusion for clarity, and micromanaging for empowerment. The three vital conversations are: The performance Conversation The Voice Conversation The Clearing the Path Conversation Performance Conversations define roles and set clear goals. Leaders hold people accountable for these roles and goals, thus transforming team members from "managed hirelings" to "trusted partners and teammates." Voice Conversations affirm the worth and potential of each person on a team. Leaders help individuals discover their unique gifts, talents, and abilities and align these gifts, talents, and abilities to the great mission of the organization. It is the process that ignites the inner fire. Clear the Path Conversations turn supervisors into leaders who become sources of help and empower people to succeed in their jobs. Leaders help clear away the obstacles from the success pathway.

Leading with Strategic Thinking

Author : Aaron K. Olson
Publisher : John Wiley & Sons
ISBN 13 : 1118968158
Total Pages : 325 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Leading with Strategic Thinking by : Aaron K. Olson

Download or read book Leading with Strategic Thinking written by Aaron K. Olson and published by John Wiley & Sons. This book was released on 2015-04-13 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be a more effective leader with strategic thinking Leading with Strategic Thinking reveals what effective leaders do differently. Eschewing the one-size-fits-all leadership model, this helpful guide outlines four general leadership types and demonstrates how each type achieves success – whether through personal vision, structured process, collaboration, or by empowering others. The authors identify the actions and skills that distinguish strategic leadership, drawn from interviews and focus groups with over three hundred leaders from around the world. Examples and case studies illustrate these concepts in action, and the provided reference materials steer readers toward more advanced information on this important topic. The disruptive forces of technology and globalization raise new challenges for leaders. This book is a manual that will help executives and aspiring leaders harness these forces and address the two central questions of strategic leadership: How do the best leaders develop their strategy? How do effective leaders drive strategic change? Becoming a strategic leader isn’t about mimicking an icon. The most effective leaders seize opportunity in a way that consciously integrates environmental requirements, stakeholder expectations, and personal ability. Leading with Strategic Thinking shows what these leaders do, and gives anyone the tools to be a more strategic leader.

Demystifying Talent Management

Author : Kimberly Janson
Publisher : Maven House Press
ISBN 13 : 1938548310
Total Pages : 189 pages
Book Rating : 4.9/5 (385 download)

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Book Synopsis Demystifying Talent Management by : Kimberly Janson

Download or read book Demystifying Talent Management written by Kimberly Janson and published by Maven House Press. This book was released on 2015-01-13 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Demystifying Talent Management offers practical advice for all managers, HR professionals, senior leaders, and other employees on how to work together to build a talented and motivated workforce. The book addresses performance, development, coaching, feedback, compensation, and other elements of people management. Using simple, straightforward language, Kim Janson tells you how you can avoid confusion and conflicts when engaging in talent management. You'll learn: What performance is needed and expected: how to translate your company's strategy into individual performance; What it means to measure and track progress, simply and clearly; What you can and should do to help an individual's development; How to narrow your focus to improve a skill, knowledge, or experience; How to take both an individual's profile and the direction of the organization into account in career development and succession planning; How to make compensation (cash, public accolades, feedback, etc.) a true driver of results; How coaching and feedback are essential in bringing all the elements of talent management together. This book will guide you to a deeper understanding of the mechanics of talent management and development success so that all the stakeholders can come together in a win-win-win-win scenario.

The Talent Masters

Author : Bill Conaty
Publisher : Random House
ISBN 13 : 1446455971
Total Pages : 338 pages
Book Rating : 4.4/5 (464 download)

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Book Synopsis The Talent Masters by : Bill Conaty

Download or read book The Talent Masters written by Bill Conaty and published by Random House. This book was released on 2011-02-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Talent Masters itself stems from a unique marriage of talents. Bill Conaty, in the course of a 40-year career at General Electric, worked closely with CEOs Jack Welch and Jeff Immelt to build the company's internationally renowned talent machine. Ram Charan is the legendary advisor to companies around the world. Here they combine their unparalleled experience and insight to create a blueprint for talent development, and to show how critical it is to the continuing and future success of every business. The essential skill that lasts. Why talent management guarantees future results in a way that short-term financial success and market share cannot. Secrets of the masters. How world-class companies achieve their stellar performance decade after decade by finding and nurturing leadership talent. The importance of knowledge. Why knowing and understanding your talent and reviewing it systematically is the foundation for creating a steady, self-renewing stream of leaders for all levels of your organization - from first-line supervisors to the CEO. The Talent Masters tool kit. Specific guidelines that will help you assess and improve your company's talent mastery capabilities.

One Page Talent Management, with a New Introduction

Author : Marc Effron
Publisher : Harvard Business Press
ISBN 13 : 1633696413
Total Pages : 246 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis One Page Talent Management, with a New Introduction by : Marc Effron

Download or read book One Page Talent Management, with a New Introduction written by Marc Effron and published by Harvard Business Press. This book was released on 2018-07-17 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: A radical approach to growing high-quality talent--fast You know that winning in today's marketplace requires top-quality talent. You also know what it takes to build that talent--and you spend significant financial and human resources to make it happen. Yet somehow, your company's beautifully designed and well-benchmarked processes don't translate into the bottom-line talent depth you need. Why? Talent management experts Marc Effron and Miriam Ort argue that companies unwittingly add layers of complexity to their talent-building models--without evaluating whether those components add any value to the overall process. Consequently, simple activities like setting employee performance goals become multipage, headache-inducing time wasters that turn managers off and fail to improve results. Effron and Ort introduce a simple, powerful, scientifically proven approach to increase your ability to develop better leaders faster: One Page Talent Management (OPTM). Using the straightforward, easy-to-follow process described in this book, you will eliminate frustrating complexity, focus only on those components that add real value, and build transparency and accountability into every practice. Based on extensive research and experience in companies such as Avon Products, Bank of America, and Philips, One Page Talent Management shows you how to: Quickly identify high-potential talent without complex assessments Increase the number of "ready now" successors for key roles Generate 360-degree feedback that accelerates change in the most critical behaviors Significantly reduce the time required for managers to implement talent-building processes Do away with complexity and bureaucracy--and develop the high-quality talent you need, right now.

Redefining HR

Author : Lars Schmidt
Publisher : Kogan Page Publishers
ISBN 13 : 1789667054
Total Pages : 281 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Redefining HR by : Lars Schmidt

Download or read book Redefining HR written by Lars Schmidt and published by Kogan Page Publishers. This book was released on 2021-01-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these times of change and disruption, HR must adapt, fast. But how can HR professionals critically assess their current processes and activities to identify what areas they need to think differently about in order to drive business results? This book provides the answers to enable all aspects of the people function to perform to their full potential. Redefining HR is a refreshing take on the evolution of the field of Human Resources and People Operations. It's an in-depth guide to the fundamental components of modern HR, and provides a tangible framework of progressive ideas and practices for HR practitioners, people leaders, and business executives. This is not a theoretical examination of HR. This is a book for practitioners, with insights from people professionals at the leading edge of HR's transformation from companies including Hubspot, Reddit, Stripe, Mastercard, Eventbrite, VaynerMedia, Asana. Written by a leading innovator in the HR industry, this book illuminates new perspectives and approaches for rethinking recruitment, talent management, performance and reward to save time, reduce costs and achieve greater business success. It covers key HR practices including diversity and inclusion, people analytics, learning and development (L&D) and employee experience and is supported by global case studies from organizations including Siemens, Upwork, CVS, Schneider Electric, Delivery Hero, and more. Redefining HR is an essential resource for all HR professionals business leaders wanting to create an exceptional people management function.

The Executive Guide to High-Impact Talent Management: Powerful Tools for Leveraging a Changing Workforce

Author : David DeLong
Publisher : McGraw Hill Professional
ISBN 13 : 0071739955
Total Pages : 305 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Executive Guide to High-Impact Talent Management: Powerful Tools for Leveraging a Changing Workforce by : David DeLong

Download or read book The Executive Guide to High-Impact Talent Management: Powerful Tools for Leveraging a Changing Workforce written by David DeLong and published by McGraw Hill Professional. This book was released on 2010-12-31 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent studies show that in the next few years many companies could have only about half the leaders and skilled workers they need--and that these talent shortages will be particularly acute in the critical sectors like engineering, health care, energy, government, manufacturing, and aerospace and defense. As a line executive you need to ask yourself one question: Do we havewho it takes to drive business performance inthe future? In The Executive Guide to High-Impact TalentManagement, David DeLong and Steve Trautman combine wide-ranging research and real-world expertise to chart a clear and efficient path for senior leaders. They show how to not only reduce the risks of talent shortages but also maximize the payoff of workforce and leadership developmentinvestments. Sharing their findings based on more than 70 interviews with senior executives and top-rated talent experts and their own experience as leaders and consultants, DeLong and Trautman show you how to: Accurately diagnose talent-related risks that threaten performance Efficiently evaluate and measure workforce and leadership investments Ensure your staff is aligning talent processes to support business strategy Accelerate leadership development and the transfer of critical knowledge Communicate cultural principles that will drive recruiting, development, and retention programs Assess the talent management IQ of your leadership team The Executive Guide to High-Impact Talent Management shows leaders how to translate their belief in the importance of investing in people into concrete actions that will improve business performance. Most important, it shows you how to get started today! Praise for The Executive Guide to High-Impact Talent Management: "Most executives I know are far more comfortable running the financial or operational or product sides of their business. This book does an excellent job clarifying every leader's real role in developing talent to grow their business." -- John Rex, CFO, Microsoft North America "DeLong and Trautman have attacked the issue of managing talent and developing leaders in a manner that is systemic, grounded, insightful, and incredibly helpful for a CEO like me and for our entire senior management team." -- Peter Metca lf, CEO, Black Diamond Equipment "The authors' practical approaches to prioritizing risk and implementing creative talent solutions can help you maximize the payoff of these investments." -- Annmarie Nea l, Vice President, Cisco Center for Collaborative Leadership, Cisco Systems "DeLong and Trautman show leaders how to compete and win at the increasingly high-stakes game of talent management." -- Joseph W. Wilczek, CEO, Franciscan Health System "This book is full of practical insights that will make you a more effective leader today." -- Hy Pomerance, Chief Talent Officer, New York Life Insurance Company

Get Better

Author : Todd Davis
Publisher : Simon and Schuster
ISBN 13 : 1501158309
Total Pages : 256 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Get Better by : Todd Davis

Download or read book Get Better written by Todd Davis and published by Simon and Schuster. This book was released on 2017-11-07 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chief people officer at FranklinCovey outlines anecdotal and practical recommendations for how organizations of any size or type can create a competitive advantage by building effective relationships.

Chief Culture Officer

Author : Grant McCracken
Publisher :
ISBN 13 : 0465022049
Total Pages : 274 pages
Book Rating : 4.4/5 (65 download)

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Book Synopsis Chief Culture Officer by : Grant McCracken

Download or read book Chief Culture Officer written by Grant McCracken and published by . This book was released on 2011-05-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.