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Ccxp Exam Preparation
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Book Synopsis CCXP Exam Preparation by : Michael Bartlett
Download or read book CCXP Exam Preparation written by Michael Bartlett and published by . This book was released on 2017-03-25 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of experience working for customers across multiple sectors including finance, government, space, energy and healthcare. In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam. He also presents 40 mock questions with detailed explanations to help you get into the correct mindset required to pass on your first attempt.All profits from this book will be paid to a small number of animal charities, shelters and foster networks; all have been personally vetted by the author himself.
Download or read book Outside in written by Harley Manning and published by Houghton Mifflin Harcourt. This book was released on 2012 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Book Synopsis Applied Artificial Intelligence by : Mariya Yao
Download or read book Applied Artificial Intelligence written by Mariya Yao and published by . This book was released on 2018-04-30 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This bestselling book gives business leaders and executives a foundational education on how to leverage artificial intelligence and machine learning solutions to deliver ROI for your business.
Book Synopsis Chief Customer Officer 2.0 by : Jeanne Bliss
Download or read book Chief Customer Officer 2.0 written by Jeanne Bliss and published by John Wiley & Sons. This book was released on 2015-06-15 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).
Book Synopsis The ASQ Certified Supplier Quality Professional Handbook by : Mark Allen Durivage
Download or read book The ASQ Certified Supplier Quality Professional Handbook written by Mark Allen Durivage and published by Quality Press. This book was released on 2023-11-15 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook explains, in detail, each section of the Certified Supplier Quality Professional Body of Knowledge (updated 2023). It is a handy reference for those already working in the field and is an essential text for those working toward a CSQP certification.
Book Synopsis The Journey Mapping Playbook by : Jerry Angrave
Download or read book The Journey Mapping Playbook written by Jerry Angrave and published by Walter de Gruyter GmbH & Co KG. This book was released on 2020-10-12 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Journey Mapping Playbook is an accessible how-to toolkit aimed at customer experience and marketing professionals looking for ways to improve customer and employee experience. Using visualisation, templates and case studies this is a practical guide to planning, facilitating and delivering a strategic, supportive and effective journey mapping workshop. The Journey Mapping Playbook is based on the author’s real-world experience of running hundreds of journey mapping sessions. Understanding the priorities and pain points in customers’ lives is critical to achieve business success. Helping you to nurture better and more profitable customer experiences, this book will help you to: Define journey mapping Understand why it is commercially important Prioritise which journeys to focus on and how Decide who to invite and which tools to prepare Plan for an effective session Make every stage of the journey relevant and purposeful Build an ongoing programme The Journey Mapping Playbook shows you how to understand your customers better, whatever the size or sector of your business. Jerry Angrave, Founder and CEO of Empathyce, UK
Download or read book Concise Learning written by Toni Krasnic and published by Concise Books Publishing. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains effective and efficient study methods for students to improve exam and academic performance, describing the author's "Concise Learning Method" (CLM), and featuring thirteen two-page visual maps of essential skills
Book Synopsis Would You Do That to Your Mother? by : Jeanne Bliss
Download or read book Would You Do That to Your Mother? written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Book Synopsis Answering the Ultimate Question by : Richard Owen
Download or read book Answering the Ultimate Question written by Richard Owen and published by John Wiley & Sons. This book was released on 2008-11-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.
Book Synopsis Chief Customer Officer by : Jeanne Bliss
Download or read book Chief Customer Officer written by Jeanne Bliss and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.
Book Synopsis Title List of Documents Made Publicly Available by :
Download or read book Title List of Documents Made Publicly Available written by and published by . This book was released on 1982 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis CCENT/CCNA ICND1 100-105 Official Cert Guide, Academic Edition by : Wendell Odom
Download or read book CCENT/CCNA ICND1 100-105 Official Cert Guide, Academic Edition written by Wendell Odom and published by Cisco Press. This book was released on 2016-05-17 with total page 2260 pages. Available in PDF, EPUB and Kindle. Book excerpt: 800x600 Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. CCENT/CCNA ICND1 100-105 Official Cert Guide, Academic Edition is a comprehensive textbook and study package that provides you with an introduction to foundational networking concepts and hands-on application. Best-selling author and expert instructor Wendell Odom shares study hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes A study routine proven to help you retain knowledge Chapter-ending summaries that provide a quick review of key topics Tons of review exercises, including memory tables, command summaries, key term definitions, mind mapping exercises, review questions, and more, which test your understanding and reinforce your knowledge Troubleshooting sections, which help you master complex, real-world scenarios A free copy of the eBook version of the text, available in PDF, EPUB, and Mobi (Kindle) formats The powerful Pearson IT Certification Practice Test Premium Edition software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, linking of all questions to the PDF eBook file, and detailed performance reports A free copy of the CCENT/CCNA ICND1 100-105 Network Simulator Lite software, complete with meaningful lab exercises that help you hone your hands-on skills with the command-line interface for routers and switches Links to a series of hands-on config labs developed by the author Online interactive practice exercises that help you enhance your knowledge More than 90 minutes of video mentoring from the author A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, video instruction, and hands-on labs, this official study guide helps you master the concepts and techniques that ensure your success. This official study guide helps you master all the topics on the CCENT/CCNA ICND1 exam, including · Networking fundamentals · Implementing basic Ethernet LANs · Ethernet LANs: design, VLANs, and troubleshooting · IPv4 addressing and subnetting · Implementing IPv4 · IPv4 design and troubleshooting · IPv4 services: ACLs and NAT · IPv6 · Network device management The DVD contains more than 500 unique practice exam questions, ICND1 Network Simulator Lite software, online practice exercises, and 90 minutes of video training. Includes Exclusive Offers For Up to 70% Off Video Training and Network Simulator Software Pearson IT Certification Practice Test minimum system requirements: Windows 10, Windows 8.1, Windows 7, or Vista (SP2), Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases In addition to the wealth of updated content, this new edition includes a series of free hands-on exercises to help you master several real-world configuration and troubleshooting activities. These exercises can be performed on the CCENT/CCNA ICND1 100-105 Network Simulator Lite software included for free on the DVD or companion web page that accompanies this book. This software, which simulates the experience of working on actual Cisco routers and switches, contains the following 24 free lab exercises, covering all the topics in Part II, the first hands-on configuration section of the book: 1. Configuring Hostnames 2. Configuring Local Usernames 3. Configuring Switch IP Settings 4. Interface Settings I 5. Interface Settings II 6. Interface Settings III 7. Interface Status I 8. Interface Status II 9. Interface Status III 10. Interface Status IV 11. Setting Switch Passwords 12. Switch CLI Configuration Process I 13. Switch CLI Configuration Process II 14. Switch CLI Exec Mode 15. Switch Forwarding I 16. Switch IP Address 17. Switch IP Connectivity I 18. Switch Security I 19. Switch Security II 20. Switch Security III 21. Switch Security IV 22. Switch Security Configuration Scenario 23. Switch Interfaces and Forwarding Configuration Scenario 24. Port Security Troubleshooting Scenario If you are interested in exploring more hands-on labs and practicing configuration and troubleshooting with more router and switch commands, see the special 50% discount offer in the coupon code included in the sleeve in the back of this book. Windows system requirements (minimum): · Windows 10 (32/64-bit), Windows 8.1 (32/64-bit), or Windows 7 (32/64-bit) · 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor · 1 GB RAM (32-bit) or 2 GB RAM (64-bit) · 16 GB available hard disk space (32-bit) or 20 GB (64-bit) · DirectX 9 graphics device with WDDM 1.0 or higher driver · Adobe Acrobat Reader version 8 and above Mac system requirements (minimum) · OS X 10.11, 10.10, 10.9, or 10.8 · Intel core Duo 1.83 GHz · 512 MB RAM (1 GB recommended) · 1.5 GB hard disk space · 32-bit color depth at 1024x768 resolution · Adobe Acrobat Reader version 8 and above
Book Synopsis A Simplified Coptic Dictionary (Sahidic Dialect) by : Joaquim Azevedo
Download or read book A Simplified Coptic Dictionary (Sahidic Dialect) written by Joaquim Azevedo and published by . This book was released on 2013 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Smart Customers, Stupid Companies by : Michael Hinshaw
Download or read book Smart Customers, Stupid Companies written by Michael Hinshaw and published by . This book was released on 2012 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Cisco CCNA Routing and Switching ICND 200-101 by : Wendell Odom
Download or read book Cisco CCNA Routing and Switching ICND 200-101 written by Wendell Odom and published by Pearson Education. This book was released on 2013 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCNA ICND2 200-101 Official Cert Guide, Academic Edition, is a comprehensive textbook and study package for an intermediate-level networking course. This book has been completely revised to align to Cisco''s new CCNA 200-101 ICND2 exam. Material is presented in a concise manner, focusing on increasing student''s retention and recall of exam topics. The book is printed in four color, allowing students to benefit from carefully crafted figures that utilize color to convey concepts. Students will organize their study through the use of the consistent features in these chapters, including: Foundation Topics -- These sections make up the majority of the page count, explaining concepts, configurations, with emphasis on the theory and concepts, and with linking the theory to the meaning of the configuration commands. Key Topics -- Inside the Foundation Topics sections, every figure, table, or list that should absolutely be understood and remembered for the exam is noted with the words "Key Topic" in the margin. This tool allows the reader to quickly review the most important details in each chapter. Chapter-ending Summaries -- These bulleted lists provide a quick and concise review of the key topics covered in each chapter. Chapter-ending Review Questions -- Each chapter provides a set of multiple choice questions that help student''s test their knowledge of the chapter concepts, including answers and full explanations. Chapter-ending Exercises -- Each chapter concludes with a series of exercises designed to help students increase their retention of the chapter content including key term reviews, key topic tables, command review exercises, and memory table exercises. Part Reviews -- This new edition includes a new part review feature that helps students consolidate their knowledge of concepts presented across multiple chapters. A new mind mapping exercise helps students build strong mental maps of concepts. A new exam bank of part review questions helps students test themselves with scenario-based questions that span multiple topics. In addition to these powerful chapter learning, review, and practice features, this book also contains several other features that make it a truly effective and comprehensive study package, including: A Getting Started chapter at the beginning of the book offer terrific advice for how to use the book features and build an effective study plan. The DVD contains over 60 minutes of video mentoring from the author on challenging topics such as OSPF, EIGRP, EIGRP Metrics, PPP, and CHAP. The book comes complete with the CCNA ICND2 Network Simulator Lite software, providing students with the opportunity to practice their hands-on command line interface skills with Cisco routers and switches. The 13 labs included for free with this product cover a range of EIGRP configuration and troubleshooting exercises. The Pearson IT Certification Practice Test software that comes with the book includes 4 full ICND2 exams and 4 full CCNA exams, providing tons of opportunities to assess and practice. Including the book review questions and part review questions, the exam bank includes more than 500 unique practice questions. A Final Preparation Chapter helps students review for final exams and prepare to take the official Cisco CCNA exams, if they want to achieve that certification. A Study Plan Template is included on the DVD to help students organize their study time.
Download or read book Agile Practice Guide written by and published by Project Management Institute. This book was released on 2017-09-06 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile Practice Guide – First Edition has been developed as a resource to understand, evaluate, and use agile and hybrid agile approaches. This practice guide provides guidance on when, where, and how to apply agile approaches and provides practical tools for practitioners and organizations wanting to increase agility. This practice guide is aligned with other PMI standards, including A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, and was developed as the result of collaboration between the Project Management Institute and the Agile Alliance.
Book Synopsis Winning on Purpose by : Fred Reichheld
Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
