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Call Center Savvy
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Download or read book Call Center Savvy written by Keith Dawson and published by CRC Press. This book was released on 1999-01-06 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
Download or read book Call Center Savvy written by Keith Dawson and published by CRC Press. This book was released on 1999-01-06 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;
Book Synopsis The Call Center Handbook by : Keith Dawson
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2007-03-30 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Book Synopsis Customer Service Savvy by : Robert E. Levinson
Download or read book Customer Service Savvy written by Robert E. Levinson and published by Trafford Publishing. This book was released on 2017-07-19 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
Book Synopsis The Call Center Handbook by : Keith Dawson
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2003-11-20 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Book Synopsis Maximizing Call Center Performance by : Madeline Bodin
Download or read book Maximizing Call Center Performance written by Madeline Bodin and published by CRC Press. This book was released on 1999-01-01 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Book Synopsis Cases in Call Center Management by : Richard Feinberg
Download or read book Cases in Call Center Management written by Richard Feinberg and published by Purdue University Press. This book was released on 2005 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Book Synopsis Designing the Best Call Center for Your Business by : Brendan Read
Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Book Synopsis The Call Center Dictionary by : Madeline Bodin
Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Book Synopsis Implementation and Integration of Information Systems in the Service Sector by : Wang, John
Download or read book Implementation and Integration of Information Systems in the Service Sector written by Wang, John and published by IGI Global. This book was released on 2012-12-31 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the continuous growth of the service sector, the ability to develop and implement information systems is important in order to measure progress. Implementation and Integration of Information Systems in the Service Sector is a collection of research which discusses the application of information systems as well as the established ideas and advancements in the service sector. This book aims to utilize new theories, technologies, models, and methods in order to discover effective functions in this area.
Book Synopsis Call Center Operation by : Duane Sharp
Download or read book Call Center Operation written by Duane Sharp and published by Digital Press. This book was released on 2003-04-14 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Book Synopsis Knowledge Management and Drivers of Innovation in Services Industries by : Ordóñez de Pablos, Patricia
Download or read book Knowledge Management and Drivers of Innovation in Services Industries written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2012-04-30 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.
Book Synopsis Measuring Customer Service Effectiveness by : Sarah Cook
Download or read book Measuring Customer Service Effectiveness written by Sarah Cook and published by Routledge. This book was released on 2017-05-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
Book Synopsis How To Be a Great Call Center Representative by : Robert W. LUCAS
Download or read book How To Be a Great Call Center Representative written by Robert W. LUCAS and published by AMACOM Div American Mgmt Assn. This book was released on 2001-05-07 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: • Identify the roles and responsibilities of a call center staff • Prepare yourself to deliver quality service • Learn to communicate successfully • Identify current legislation, terminology, and technology affecting call center staff • Develop skills for building trust • Enhance telephone verbal skills and vocal quality • Build problem solving and decision-making skills • Learn to handle difficult customer situations • Improve your time-management and multitasking skills • Identify ways to control your stress level • Learn to recover from mistakes—yours and your customer’s. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Book Synopsis Telecommunications and Data Communications Handbook by : Ray Horak
Download or read book Telecommunications and Data Communications Handbook written by Ray Horak and published by John Wiley & Sons. This book was released on 2012-11-19 with total page 795 pages. Available in PDF, EPUB and Kindle. Book excerpt: For an accessible and comprehensive survey of telecommunications and data communications technologies and services, consult the Telecommunications and Data Communications Handbook, which includes information on origins, evolution and meaningful contemporary applications. Find discussions of technologies set in context, with details on fiber optics, cellular radio, digital carrier systems, TCP/IP, and the Internet. Explore topics like Voice over Internet Protocol (VoIP); 802.16 & WiMAX; Passive Optical Network (PON); 802.11g & Multiple Input Multiple Output (MIMO) in this easily accessible guide without the burden of technical jargon.
Book Synopsis Practical Fraud Prevention by : Gilit Saporta
Download or read book Practical Fraud Prevention written by Gilit Saporta and published by "O'Reilly Media, Inc.". This book was released on 2022-03-16 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past two decades, the booming ecommerce and fintech industries have become a breeding ground for fraud. Organizations that conduct business online are constantly engaged in a cat-and-mouse game with these invaders. In this practical book, Gilit Saporta and Shoshana Maraney draw on their fraud-fighting experience to provide best practices, methodologies, and tools to help you detect and prevent fraud and other malicious activities. Data scientists, data analysts, and fraud analysts will learn how to identify and quickly respond to attacks. You'll get a comprehensive view of typical incursions as well as recommended detection methods. Online fraud is constantly evolving. This book helps experienced researchers safely guide and protect their organizations in this ever-changing fraud landscape. With this book, you will: Examine current fraud attacks and learn how to mitigate them Find the right balance between preventing fraud and providing a smooth customer experience Share insights across multiple business areas, including ecommerce, banking, cryptocurrency, anti-money laundering, and ad tech Evaluate potential risks for a new vertical, market, or product Train and mentor teams by boosting collaboration and kickstarting brainstorming sessions Get a framework of fraud methods, fraud-fighting analytics, and data science methodologies
Book Synopsis The Telecom Manager's Survival Guide by : Stephen Medcroft
Download or read book The Telecom Manager's Survival Guide written by Stephen Medcroft and published by Amacom Books. This book was released on 2003 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies' actual experiences as case studies, The Telecom Manager's Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money. The book takes a practical approach, providing a proactive system for: * Project management for the implementation of new services * Trouble resolution for equipment * Billing audit and reviews * Strategic planning for the future The Telecom Manager's Survival Guide is an important resource for anyone taking charge of their organization's telecommunications initiatives."
