Business Services Training Notes And Workbook

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Introduction to Business

Author : Lawrence J. Gitman
Publisher :
ISBN 13 :
Total Pages : 1455 pages
Book Rating : 4./5 ( download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

Customer Service Training

Author : Maxine Kamin
Publisher : Routledge
ISBN 13 : 0750663634
Total Pages : 226 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Customer Service Training by : Maxine Kamin

Download or read book Customer Service Training written by Maxine Kamin and published by Routledge. This book was released on 2006 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

The Big Book of Customer Service Training Games

Author : Peggy Carlaw
Publisher : McGraw Hill Professional
ISBN 13 : 0071501827
Total Pages : 226 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis The Big Book of Customer Service Training Games by : Peggy Carlaw

Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Supervisor's Training Guide

Author : Joyce Karnes
Publisher :
ISBN 13 : 9780981726908
Total Pages : 0 pages
Book Rating : 4.7/5 (269 download)

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Book Synopsis Supervisor's Training Guide by : Joyce Karnes

Download or read book Supervisor's Training Guide written by Joyce Karnes and published by . This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Supervisor's Training Guide provides both the new and experienced supervisor with a practical and efficient way to understand and manage a diverse work force and to organize their time and communication so as to be a reliable contributor to the productivity of their organization. The program was developed from actual experiences of working supervisors and is presented in an interesting and easy to understand manner. It has proven to be successful in developing new supervisors and refining the skills of experienced supervisors for over twenty years and was been published in 2008 to make it available to a wide audience.

Business Model Generation

Author : Alexander Osterwalder
Publisher : John Wiley & Sons
ISBN 13 : 1118656407
Total Pages : 295 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Business Model Generation by : Alexander Osterwalder

Download or read book Business Model Generation written by Alexander Osterwalder and published by John Wiley & Sons. This book was released on 2013-02-01 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need Business Model Generation. Co-created by 470 "Business Model Canvas" practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powerful strategic ideas and tools, and makes them easy to implement in your organization. It explains the most common Business Model patterns, based on concepts from leading business thinkers, and helps you reinterpret them for your own context. You will learn how to systematically understand, design, and implement a game-changing business model--or analyze and renovate an old one. Along the way, you'll understand at a much deeper level your customers, distribution channels, partners, revenue streams, costs, and your core value proposition. Business Model Generation features practical innovation techniques used today by leading consultants and companies worldwide, including 3M, Ericsson, Capgemini, Deloitte, and others. Designed for doers, it is for those ready to abandon outmoded thinking and embrace new models of value creation: for executives, consultants, entrepreneurs, and leaders of all organizations. If you're ready to change the rules, you belong to "the business model generation!"

The Personal MBA

Author : Josh Kaufman
Publisher : Penguin
ISBN 13 : 1101446080
Total Pages : 422 pages
Book Rating : 4.1/5 (14 download)

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Book Synopsis The Personal MBA by : Josh Kaufman

Download or read book The Personal MBA written by Josh Kaufman and published by Penguin. This book was released on 2010-12-30 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the fundamentals, hone your business instincts, and save a fortune in tuition. The consensus is clear: MBA programs are a waste of time and money. Even the elite schools offer outdated assembly-line educations about profit-and-loss statements and PowerPoint presentations. After two years poring over sanitized case studies, students are shuffled off into middle management to find out how business really works. Josh Kaufman has made a business out of distilling the core principles of business and delivering them quickly and concisely to people at all stages of their careers. His blog has introduced hundreds of thousands of readers to the best business books and most powerful business concepts of all time. In The Personal MBA, he shares the essentials of sales, marketing, negotiation, strategy, and much more. True leaders aren't made by business schools-they make themselves, seeking out the knowledge, skills, and experiences they need to succeed. Read this book and in one week you will learn the principles it takes most people a lifetime to master.

Google My Business

Author : Laura Maya
Publisher : Estalontech
ISBN 13 : 8827566902
Total Pages : 107 pages
Book Rating : 4.8/5 (275 download)

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Book Synopsis Google My Business by : Laura Maya

Download or read book Google My Business written by Laura Maya and published by Estalontech. This book was released on 2018-01-23 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to set up, use and get the most out of Google My Business! With Google handling more than two trillion searches a year, and nearly half of those having local intent, it’s safe to say that having a local presence for your business is huge. And that all starts with a Google My Business listing. Well, here is an excellent opportunity to harness all the persuasive power of Google My Business Platform, claim your business on Google Maps, building your website’s authority and boost your business Local consumers are increasingly searching online for shops, grocery stores, restaurants, car dealers, realtors and other businesses in their local area. According to Google, four out of five people use search engines to find local information, like a company’s business hours, address, phone number, online reviews, busy times and more. Have You Taken a Look at Google’s Local Listing Platform? Google’s new listing platform “Google My Business” has replaced Google+ Local and Google Places; instead, you will use Google My Business to manage your search, Maps, and Google+ account all from this ONE convenient location. Getting a local business listed on Google My Business (GMB) and other online directories is one of the fastest and easiest ways to get a local business to start showing up for local search results on Google. Before we dive in further, let’s take a look at some facts: • 72% of consumers who perform a local search visit a store within 5 miles distance. • 50% of local searches lead to store visits within one day. • 78% of Local mobile searches result in an offline purchase. • 51% of smartphone users have discovered a new company or product when searching from their smartphone. • More Google Searches takes place on mobile devices then on computers in 10 countries including US and Japan. • Businesses with detailed and complete online Google My Business listings are twice as likely to be considered reputable by consumers. • Adding photos to your business listing will drive 42% more requests for driving directions on Google Maps and 35% more clicks to your website. In today’s digital marketing and advertising economy, Google is the number one way that your prospects and new customers are going to gather information about your business. In this high-impact Training Guide, we’ll walk you through the exact process of making a successful Google My business profile step by step and optimizing it for best performance.

Leader Effectiveness Training: L.E.T. (Revised)

Author : Thomas Gordon
Publisher : Penguin
ISBN 13 : 1101100249
Total Pages : 340 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis Leader Effectiveness Training: L.E.T. (Revised) by : Thomas Gordon

Download or read book Leader Effectiveness Training: L.E.T. (Revised) written by Thomas Gordon and published by Penguin. This book was released on 2001-10-01 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: L.E.T. has changed countless corporations and private businesses-including many Fortune 500 companies-with its down-to-earth communication and conflict resolution skills. Now, this indispensable source has been newly revised with updated research and timely case studies.

Business Service Bulletin

Author :
Publisher :
ISBN 13 :
Total Pages : 822 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Business Service Bulletin by :

Download or read book Business Service Bulletin written by and published by . This book was released on 1956 with total page 822 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Google My Business 2.0 Training guide (1, #2)

Author : Laura Maya
Publisher : Estalontech
ISBN 13 : 8832580535
Total Pages : 100 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis Google My Business 2.0 Training guide (1, #2) by : Laura Maya

Download or read book Google My Business 2.0 Training guide (1, #2) written by Laura Maya and published by Estalontech. This book was released on 2019-04-17 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Any business that serves customers locally needs to be on Google My Business (GMB). It offers the greatest impact for brands seeking local exposure. Google My Business is, without a doubt, a market pioneer when it comes to empowering small businesses and enables them to connect with their customers directly. If you think that was impressive, wait until you hear this: 84% of consumers turn to search engines to find out information for a local purchase and much of that information comes from a company’s GMB listing. Customers who find a brand through their Google My Business listing are up to 50% more likely to make a purchase. According to Google research data - “businesses which continuously keep updating photos on their listings tend to receive 42% more requests for directions on Google Maps. They also get 35% more clicks through to their websites And despite these advantages, 56% of local stores are yet to claim their local listing on Google. The above trend suggests that more consumers are looking for local businesses. So, if you haven’t optimized your business for Google local search, you are failing to take advantage of this significant opportunity. Well, We have put together all the resources you need to tap into this incredible marketing potential. Use this guide to ensure you’ve completed your Google My Business listing correctly, and optimized all possible facets of the tool to get the most leverage for your business on Google and third-party platforms that use the Google Maps API to generate location information for users. Introducing.... Google My Business 2.0 Training Guide Discover how to master google my business and leverage it to grow your online business brand! Would you like to expand your local search marketing strategy with a powerful, free marketing tool that has the potential to funnel dozens, if not hundreds, of customers to your website or front doors? Finding a local business that fits your needs is remarkably easy this day and age, thanks to the information provided by Google’s free tool: Google My Business (GMB). GMB has proven itself to be an essential tool in local SEO for small and big businesses alike. Perfectly created GMB listings answer the right questions for the overwhelmed customers as they start searching for options. And this is why: 80% of smartphone users are more likely to purchase from companies whose sites/apps help them easily find answers to their questions. A visibly unique and informative GMB listing can draw the attention of a large number of customers towards your website and ultimately increase your brand awareness. So, here we are with our Awesome Google My Business 2.0 training guide which covers: • How to get Started with creating and claiming your GMB account • How can you improving Local SEO and how it affects your Company’s GMB Page Rankings • In what ways you can Improve Google Places Page Ranking • What are the important things you might not know about Google My Business categories • How Can Restaurants Use Google My Business For Menu Listing & Local Posts and rank higher in local SEO. And much more!

Who Says Elephants Can't Dance?

Author : Louis V. Gerstner
Publisher : Harper Collins
ISBN 13 : 0060523808
Total Pages : 310 pages
Book Rating : 4.0/5 (65 download)

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Book Synopsis Who Says Elephants Can't Dance? by : Louis V. Gerstner

Download or read book Who Says Elephants Can't Dance? written by Louis V. Gerstner and published by Harper Collins. This book was released on 2003-12-16 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Says Elephants Can't Dance? sums up Lou Gerstner's historic business achievement, bringing IBM back from the brink of insolvency to lead the computer business once again.Offering a unique case study drawn from decades of experience at some of America's top companies -- McKinsey, American Express, RJR Nabisco -- Gerstner's insights into management and leadership are applicable to any business, at any level. Ranging from strategy to public relations, from finance to organization, Gerstner reveals the lessons of a lifetime running highly successful companies.

The Author Training Manual

Author : Nina Amir
Publisher : Penguin
ISBN 13 : 1599631458
Total Pages : 257 pages
Book Rating : 4.5/5 (996 download)

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Book Synopsis The Author Training Manual by : Nina Amir

Download or read book The Author Training Manual written by Nina Amir and published by Penguin. This book was released on 2014-03-18 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to write a book that's going to sell to both publishers and readers, you need to know how to produce a marketable work and help it become successful. It starts the moment you have an idea. That's when you begin thinking about the first elements of the business plan that will make your project the best it can be. The reality is that you don't want to spend time and energy writing a book that will never get read. The way to avoid that is to create a business plan for your book, and evaluate it (and yourself) through the same lens that an agent or acquisitions editor would. The Author Training Manual will show you how to get more creative and start looking at your work with those high standards in mind. Whether you're writing fiction or non-fiction, or intend to publish traditionally or self-publish, author Nina Amir will teach you how to conduct an effective competitive analysis for your work and do a better job at delivering the goods to readers than similar books that are already on the shelf. Packed with step-by-step instructions, idea evaluations, sample business plans, editor and agent commentaries, and much more, The Author Training Manual provides the information you need to transform from aspiring writer to career author.

The Virtual Bankruptcy Assistant Training Workbook

Author : Victoria Ring
Publisher : Graphico Publishing
ISBN 13 : 9780976159186
Total Pages : 256 pages
Book Rating : 4.1/5 (591 download)

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Book Synopsis The Virtual Bankruptcy Assistant Training Workbook by : Victoria Ring

Download or read book The Virtual Bankruptcy Assistant Training Workbook written by Victoria Ring and published by Graphico Publishing. This book was released on 2006 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a companion training aide for virtual bankruptcy assists who draft Chapter 7 and Chapter 13 bankruptcy petitons under the direction of attorneys. Contains self-tests as well as a complete set of Client Intake Forms and finalized petition so you can immediately recognize your mistakes. Ongoing support and training provided by author, Victoria Ring of 713Training.Com

Start Your Own Personal Training Business

Author : The Staff of Entrepreneur Media
Publisher : Entrepreneur Press
ISBN 13 : 1613083459
Total Pages : 204 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Start Your Own Personal Training Business by : The Staff of Entrepreneur Media

Download or read book Start Your Own Personal Training Business written by The Staff of Entrepreneur Media and published by Entrepreneur Press. This book was released on 2016-11-21 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personal training is an exciting industry to be in right now! Starting a personal training business can offer a satisfying combination of financial reward, a flexible schedule, and a career where you can make a profound difference in the lives of others. As skilled personal trainer, having good business knowledge and judgment can be the first step to earning a substantial income. In this revised guide, our experts teach you the nuts and bolts of starting a business, including everything from writing a business plan to finding a profitable niche within the exercise and sports community. From boutique studios to partnerships with schools and private trainers, this book will help get you started on the right foot.

Physical Training for Business Men; Basic Rules and Simple Exercises for Gaining Assured Control of the Physical Self

Author : Harrie Irving 1868-1922 Hancock
Publisher : Legare Street Press
ISBN 13 : 9781018842783
Total Pages : 0 pages
Book Rating : 4.8/5 (427 download)

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Book Synopsis Physical Training for Business Men; Basic Rules and Simple Exercises for Gaining Assured Control of the Physical Self by : Harrie Irving 1868-1922 Hancock

Download or read book Physical Training for Business Men; Basic Rules and Simple Exercises for Gaining Assured Control of the Physical Self written by Harrie Irving 1868-1922 Hancock and published by Legare Street Press. This book was released on 2022-10-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

Resources in Education

Author :
Publisher :
ISBN 13 :
Total Pages : 756 pages
Book Rating : 4.U/5 (183 download)

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Book Synopsis Resources in Education by :

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 756 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Be Our Guest

Author : Disney Institute
Publisher :
ISBN 13 :
Total Pages : 212 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Be Our Guest by : Disney Institute

Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.