Business Process Management In Service Networks

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Handbook on Business Process Management 1

Author : Jan vom Brocke
Publisher : Springer
ISBN 13 : 3642451004
Total Pages : 733 pages
Book Rating : 4.6/5 (424 download)

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Book Synopsis Handbook on Business Process Management 1 by : Jan vom Brocke

Download or read book Handbook on Business Process Management 1 written by Jan vom Brocke and published by Springer. This book was released on 2014-08-29 with total page 733 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world' s leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Fundamentals of Business Process Management

Author : Marlon Dumas
Publisher : Springer
ISBN 13 : 3662565099
Total Pages : 546 pages
Book Rating : 4.6/5 (625 download)

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Book Synopsis Fundamentals of Business Process Management by : Marlon Dumas

Download or read book Fundamentals of Business Process Management written by Marlon Dumas and published by Springer. This book was released on 2018-03-23 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Business Process Management Systems

Author : James F. Chang
Publisher : CRC Press
ISBN 13 : 1420031368
Total Pages : 303 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Business Process Management Systems by : James F. Chang

Download or read book Business Process Management Systems written by James F. Chang and published by CRC Press. This book was released on 2016-04-19 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a focus on strategy and implementation, James Chang discusses business management practices and the technology that enables them. He analyzes the history of process management practices and demonstrates that BPM practices are a synthesis of radical change and continuous change practices. The book is relevant to both business and IT professi

Business Process Management in Service Networks

Author : Jens Pöppelbuß
Publisher :
ISBN 13 :
Total Pages : 448 pages
Book Rating : 4.:/5 (796 download)

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Book Synopsis Business Process Management in Service Networks by : Jens Pöppelbuß

Download or read book Business Process Management in Service Networks written by Jens Pöppelbuß and published by . This book was released on 2012 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business Process Management

Author : Michael Glykas
Publisher : Springer
ISBN 13 : 3642284094
Total Pages : 474 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Business Process Management by : Michael Glykas

Download or read book Business Process Management written by Michael Glykas and published by Springer. This book was released on 2012-09-18 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow management, the link between information technology and BPM for process automation etc. More recently the focus moved to subjects like Knowledge Management, Enterprise Resource Planning (ERP) Systems, Service Oriented Architectures (SOAs), Process Intelligence (PI) and even Social Networks. In this collection of papers we present a review of the work and the outcomes achieved in the classic BPM fields as well as a deeper insight on recent advances in BPM. We present a review of business process modeling and analysis and we elaborate on issues like business process quality and process performance measurement as weel as their link to all other organizational aspects like human resources management, strategy, information technology (being SOA, PI or ERP), other managerial systems, job descriptions etc. We also present recent advances to BPR tools with special focus on information technology, workflow, business process modeling and human resources management tools. Other chapters elaborate on the aspect of business process and organizational costing and their relationship to business process analysis, organizational change and reorganization. In the final chapters we present some new approaches that use fuzzy cognitive maps and a recently developed software tool for scenario creation and simulation in strategic management, business process management, performance measurement and social networking. The audience of this book is quite wide. The first chapters can be read by professionals, academics and students who want to get some basic insight into the BPM field whereas the remaining present more elaborate and state of the art concepts methodologies and tools for an audience of a more advanced level.

Operations Management of Distributed Service Networks

Author : Niv Ahituv
Publisher : Springer Science & Business Media
ISBN 13 : 1461309913
Total Pages : 304 pages
Book Rating : 4.4/5 (613 download)

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Book Synopsis Operations Management of Distributed Service Networks by : Niv Ahituv

Download or read book Operations Management of Distributed Service Networks written by Niv Ahituv and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distributed service networks encompass various facilities with which we have daily contact. In the public sector they include, for instance, ambulance, fire, and police services; in the business sector they include maintenance and repair services, road services, courier services, and the like. Policy making problems in distributed service networks can be clearly classified into a number of hierarchical levels. The levels are distinguished by the time horizon of the problem, by the amount of cost involved in the implementation of a solution, and by the political implications of the solution. This top-down classification is typical of what is known as the "systems approach," advocating that the direction of the analysis of complex systems should be from the whole to the details. The top-down classification consists of the following categories of policies: 1. Zoning: How should a network be partitioned into subzones? 2. Station location: Where should service stations or service units be located? 3. Resource allocation: What amount of resources should be allocated to the stations? vii viii Preface 4. Dispatching, routing, and repositioning: What is the optimal dis patching policy, what are the optimal routes for nonbusy units, and under what circumstances is it worthwhile to reposition a certain idle unit? A top-down approach implies that each of the problems is solved separately; however, the solution of a higher-level problem sets constraints on problems at lower levels.

Handbook on Business Process Management 2

Author : Jan vom Brocke
Publisher : Springer
ISBN 13 : 3642451039
Total Pages : 864 pages
Book Rating : 4.6/5 (424 download)

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Book Synopsis Handbook on Business Process Management 2 by : Jan vom Brocke

Download or read book Handbook on Business Process Management 2 written by Jan vom Brocke and published by Springer. This book was released on 2014-08-28 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Business Process Change

Author : Paul Harmon
Publisher : Morgan Kaufmann
ISBN 13 : 012800522X
Total Pages : 525 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Business Process Change by : Paul Harmon

Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2014-04-26 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rules New material on service processes and on dynamic case management Learn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma Learn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization’s specific needs Understand the human aspects of process redesign Benefit from all new detailed case studies showing how these methods are implemented

Process Management for the Extended Enterprise

Author : Stefano Tonchia
Publisher : Springer Science & Business Media
ISBN 13 : 364217051X
Total Pages : 272 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Process Management for the Extended Enterprise by : Stefano Tonchia

Download or read book Process Management for the Extended Enterprise written by Stefano Tonchia and published by Springer Science & Business Media. This book was released on 2011-06-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise. This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe’s leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

Managing Business and Service Networks

Author : Lundy Lewis
Publisher : Springer Science & Business Media
ISBN 13 : 0306469804
Total Pages : 291 pages
Book Rating : 4.3/5 (64 download)

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Book Synopsis Managing Business and Service Networks by : Lundy Lewis

Download or read book Managing Business and Service Networks written by Lundy Lewis and published by Springer Science & Business Media. This book was released on 2005-12-07 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most everything in our experience requires management in some form or other: our gardens, our automobiles, our minds, our bodies, our love lives, our businesses, our forests, our countries, etc. Sometimes we don’t call it “management” per se. We seldom talk about managing our minds or automobiles. But if we think of management in terms of monitoring, maintaining, and cultivating with respect to some goal, then it makes sense. We certainly monitor an automobile, albeit unconsciously, to make sure that it doesn’t exhibit signs of trouble. And we certainly try to cultivate our minds. This book is about managing networks. That itself is not a new concept. We’ve been managing the networks that support our telephones for about 100 years, and we’ve been managing the networks that support our computers for about 20 years. What is new (and what motivated me to write this book) is the following: (i) the enormous advancements in networking technology as we transition th st from the 20 century to the 21 century, (ii) the increasing dependence of human activities on networking technology, and (iii) the commercialization of services that depend on networking technology (e.g., email and electronic commerce).

Essential Business Process Modeling

Author : Michael Havey
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596555156
Total Pages : 354 pages
Book Rating : 4.5/5 (965 download)

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Book Synopsis Essential Business Process Modeling by : Michael Havey

Download or read book Essential Business Process Modeling written by Michael Havey and published by "O'Reilly Media, Inc.". This book was released on 2005-08-18 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten years ago, groupware bundled with email and calendar applications helped track the flow of work from person to person within an organization. Workflow in today's enterprise means more monitoring and orchestrating massive systems. A new technology called Business Process Management, or BPM, helps software architects and developers design, code, run, administer, and monitor complex network-based business processes BPM replaces those sketchy flowchart diagrams that business analysts draw on whiteboards with a precise model that uses standard graphical and XML representations, and an architecture that allows it converse with other services, systems, and users. Sound complicated? It is. But it's downright frustrating when you have to search the Web for every little piece of information vital to the process. Essential Business Process Modeling gathers all the concepts, design, architecture, and standard specifications of BPM into one concise book, and offers hands-on examples that illustrate BPM's approach to process notation, execution, administration and monitoring. Author Mike Havey demonstrates standard ways to code rigorous processes that are centerpieces of a service-oriented architecture (SOA), which defines how networks interact so that one can perform a service for the other. His book also shows how BPM complements enterprise application integration (EAI), a method for moving from older applications to new ones, and Enterprise Service BUS for integrating different web services, messaging, and XML technologies into a single network. BPM, he says, is to this collection of services what a conductor is to musicians in an orchestra: it coordinates their actions in the performance of a larger composition. Essential Business Process Modeling teaches you how to develop examples of process-oriented applications using free tools that can be run on an average PC or laptop. You'll also learn about BPM design patterns and best practices, as well as some underlying theory. The best way to monitor processes within an enterprise is with BPM, and the best way to navigate BPM is with this valuable book.

Network-Based Business Process Management

Author : Louis-Francois Pau
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Network-Based Business Process Management by : Louis-Francois Pau

Download or read book Network-Based Business Process Management written by Louis-Francois Pau and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into re-usable process modules. These process modules can subsequently be distributed on the Internet over a variety of many different actors, each with their own specialization and economies-of-scale. The economic benefits of process specialization can be huge. However, how should such actors in a business network find, select, and control, the best partner for what part of the business process, in such a way that the best result is achieved? This particular management challenge requires more advanced techniques and tools in the enabling communications networks. An approach has been developed to embed business logic into the communications networks in order to optimize the allocation of business resources from a network point of view. Initial experimental results have been encouraging while at the same time demonstrating the need for more robust techniques in a future of massively distributed business processes.

Design and Control of Workflow Processes

Author : Hajo A. Reijers
Publisher : Springer
ISBN 13 : 3540366156
Total Pages : 328 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Design and Control of Workflow Processes by : Hajo A. Reijers

Download or read book Design and Control of Workflow Processes written by Hajo A. Reijers and published by Springer. This book was released on 2003-07-01 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.

Business Process Management

Author : Mathias Weske
Publisher : Springer Science & Business Media
ISBN 13 : 3540735224
Total Pages : 372 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Business Process Management by : Mathias Weske

Download or read book Business Process Management written by Mathias Weske and published by Springer Science & Business Media. This book was released on 2007-09-19 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook is ideally suited for classes on business process management, information systems architecture, and workflow management. It is also valuable for project managers and IT professionals working in business process management, since it provides a vendor-independent view on the topic. The accompanying website contains further information, such as links to references that are available online, exercises that offer the reader a deeper involvement with the topics addressed, and additional teaching material.

Business Process Management

Author : Akhil Kumar
Publisher : Routledge
ISBN 13 : 1317295927
Total Pages : 361 pages
Book Rating : 4.3/5 (172 download)

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Book Synopsis Business Process Management by : Akhil Kumar

Download or read book Business Process Management written by Akhil Kumar and published by Routledge. This book was released on 2018-02-02 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces students to business process management, an approach that aims to align the organization’s business processes with the demands of the marketplace. Processes serve as a coordination mechanism, and the aim of business process management is to improve the organization’s effectiveness and efficiency in adapting to change, and maintaining competitive advantage. In Business Process Management, Kumar argues for the value of looking at businesses as a collection of processes that cut across departments, and for breaking down functional silos. The book provides an overview of the basic concepts in this field before moving on to more advanced topics such as process verification, flexible processes, process security and evaluation, resource assignment, and social networks. The book concludes with an examination of the future directions of the discipline. Blending a strong grounding in current research with a focus on concepts and tools, Business Process Management is an accessible textbook full of practical examples and cases that will appeal to upper level students.

S-BPM Illustrated

Author : Albert Fleischmann
Publisher : Springer Science & Business Media
ISBN 13 : 3642369049
Total Pages : 144 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis S-BPM Illustrated by : Albert Fleischmann

Download or read book S-BPM Illustrated written by Albert Fleischmann and published by Springer Science & Business Media. This book was released on 2013-07-24 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: S-BPM stands for “subject-oriented business process management” and focuses on subjects that represent the entities (people, programs etc.) that are actively engaged in processes. S-BPM has become one of the most widely discussed approaches for process professionals. Its potential particularly lies in the integration of advanced information technology with organizational and managerial methods to foster and leverage business innovation, operational excellence and intra- and inter-organizational collaboration. Thus S-BPM can also be understood as a stakeholder-oriented and social business process management methodology. In this book, the authors show how S-BPM and its tools can be used in order to solve communication and synchronization problems involving humans and/or machines in an organization. All the activities needed in order to implement a business process are shown step by step; it starts by analyzing the problem, continues with modeling and validating the corresponding process, and finishes off by embedding the process into the organization. The final result is a workflow that executes the process without the need for any programming. To this end, in the first step a very simple process is implemented, which is subsequently extended and improved in “adaption projects,” because additional problems have to be solved. This approach reflects the organizational reality, in which processes must always be changed and adapted to new requirements. This is a hands-on book, written by professionals for professionals, with a clear and concise style, a wealth of illustrations (as the title suggests), and focusing on an ongoing example with a real industrial background. Readers who want to execute all the steps by themselves can simply download the S-BPM tool suite from the www.i2pm.net website.

Business Process Management Workshops

Author : Stefanie Rinderle-Ma
Publisher : Springer Science & Business Media
ISBN 13 : 3642121853
Total Pages : 707 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Business Process Management Workshops by : Stefanie Rinderle-Ma

Download or read book Business Process Management Workshops written by Stefanie Rinderle-Ma and published by Springer Science & Business Media. This book was released on 2010-04-01 with total page 707 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business process management (BPM) constitutes one of the most exciting - search areas in computer science and the BPM Conference together with its workshops provides a distinct platform for presenting the latest research and showing future directions in this area. These proceedings contain the ?nal v- sions of papers accepted for the workshops held in conjunction with the 7th International Conference on Business Process Management (BPM 2009). The BPM 2009 conference and workshops took place in Ulm, Germany. We received many interesting workshop proposals, eight of which were selected. Ultimately the workshops ran on September 7, 2009 featuring highly interesting keynotes, inspiring scienti?c presentations, and fruitful discussions. The history of ?ve years of BPM workshops in a row proves the continued success of the workshop program. Theworkshopsheldin2009includedonenewworkshoponempiricalresearch in business process management and seven well-established workshops. First International Workshop on Empirical Research in Business Process Management(ER-BPM 2009). The ER-BPM 2009 workshop addressed the demand for empirical research methods such as experimental or case studies to BPM and invited fellow colleagues to investigate both the potential and the limitations of BPM methods and technologies in practice. The ER-BPM workshop aimed at closing the gap in knowledge on process management and at discussing empirical research in the space of BPM and associated phenomena. 12th International Workshop on Reference Modeling (RefMod 2009). Although conceptual models have proven to be a useful means to support information systems engineering in the past few years, creating and especiallymaintainingconceptualmodelscanbequitechallengingandcostly.