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Business Engineering And Service Design Second Edition Volume I
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Book Synopsis Business Engineering and Service Design, Second Edition, Volume I by : Oscar Barros
Download or read book Business Engineering and Service Design, Second Edition, Volume I written by Oscar Barros and published by Business Expert Press. This book was released on 2016-10-14 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.
Book Synopsis Service Design with Applications to Health Care Institutions by : Oscar Barros
Download or read book Service Design with Applications to Health Care Institutions written by Oscar Barros and published by Business Expert Press. This book was released on 2016-12-02 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.
Book Synopsis How Can Digital Technologies Improve Public Services and Governance? by : Nagy K. Hanna
Download or read book How Can Digital Technologies Improve Public Services and Governance? written by Nagy K. Hanna and published by Business Expert Press. This book was released on 2017-04-04 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.
Book Synopsis Collaborative Innovation by : Tony Morgan
Download or read book Collaborative Innovation written by Tony Morgan and published by Business Expert Press. This book was released on 2017-03-07 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client–service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Book Synopsis How Creating Customer Value Makes You a Great Executive by : Gautam Mahajan
Download or read book How Creating Customer Value Makes You a Great Executive written by Gautam Mahajan and published by Business Expert Press. This book was released on 2017-10-30 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created. This book also addresses managing steps such as a customer strategy, breaking silos, inter-departmental focus on the customer, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management. Remember, if you create value for others, they will create value for you!
Book Synopsis Adoption and Adaption in Digital Business by : Keith Sherringham
Download or read book Adoption and Adaption in Digital Business written by Keith Sherringham and published by Business Expert Press. This book was released on 2021-04-06 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of “fixing the pipes and helping people” to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: “I do good work, change is coming, help me with the change, and I can do more.”
Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter
Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Book Synopsis Engineering Design, Planning, and Management by : Hugh Jack
Download or read book Engineering Design, Planning, and Management written by Hugh Jack and published by Academic Press. This book was released on 2021-04-27 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engineering Design, Planning and Management, Second Edition represents a compilation of essential resources, methods, materials and knowledge developed by the author and used over two decades. The book covers engineering design methodology through an interdisciplinary approach, with concise discussions and a visual format. It explores project management and creative design in the context of both established companies and entrepreneurial start-ups. Readers will discover the usefulness of the design process model through practical examples and applications from across engineering disciplines. Sections explain useful design techniques, including concept mapping and weighted decision matrices that are supported with extensive graphics, flowcharts and accompanying interactive templates. Discussions are organized around 12 chapters dealing with topics such design concepts and embodiments, decision-making, finance, budgets, purchasing, bidding, communication, meetings and presentations, reliability and system design, manufacturing design and mechanical design. - Covers all steps in the design process - Includes several chapters on project management, budgeting and teamwork, providing sufficient background to help readers effectively work with time and budget constraints - Provides flowcharts, checklists and other templates that are useful for implementing successful design methods - Presents examples and applications from several different engineering fields to show the general usefulness of the design process model
Book Synopsis Principles of Marketing Engineering, 2nd Edition by : Gary L. Lilien
Download or read book Principles of Marketing Engineering, 2nd Edition written by Gary L. Lilien and published by DecisionPro. This book was released on 2013 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 21st century business environment demands more analysis and rigor in marketing decision making. Increasingly, marketing decision making resembles design engineering-putting together concepts, data, analyses, and simulations to learn about the marketplace and to design effective marketing plans. While many view traditional marketing as art and some view it as science, the new marketing increasingly looks like engineering (that is, combining art and science to solve specific problems). Marketing Engineering is the systematic approach to harness data and knowledge to drive effective marketing decision making and implementation through a technology-enabled and model-supported decision process. (For more information on Excel-based models that support these concepts, visit DecisionPro.biz.) We have designed this book primarily for the business school student or marketing manager, who, with minimal background and technical training, must understand and employ the basic tools and models associated with Marketing Engineering. We offer an accessible overview of the most widely used marketing engineering concepts and tools and show how they drive the collection of the right data and information to perform the right analyses to make better marketing plans, better product designs, and better marketing decisions. What's New In the 2nd Edition While much has changed in the nearly five years since the first edition of Principles of Marketing Engineering was published, much has remained the same. Hence, we have not changed the basic structure or contents of the book. We have, however Updated the examples and references. Added new content on customer lifetime value and customer valuation methods. Added several new pricing models. Added new material on "reverse perceptual mapping" to describe some exciting enhancements to our Marketing Engineering for Excel software. Provided some new perspectives on the future of Marketing Engineering. Provided better alignment between the content of the text and both the software and cases available with Marketing Engineering for Excel 2.0.
Book Synopsis Encyclopedia of Information Science and Technology, Second Edition by : Khosrow-Pour, Mehdi
Download or read book Encyclopedia of Information Science and Technology, Second Edition written by Khosrow-Pour, Mehdi and published by IGI Global. This book was released on 2008-10-31 with total page 5266 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
Book Synopsis ECIME 2014 Proceedings of the 8th European Conference on IS Management and Evaluation by : Steven de Haes
Download or read book ECIME 2014 Proceedings of the 8th European Conference on IS Management and Evaluation written by Steven de Haes and published by Academic Conferences Limited. This book was released on 2014 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook on Business Process Management and Digital Transformation by : Paul Grefen
Download or read book Handbook on Business Process Management and Digital Transformation written by Paul Grefen and published by Edward Elgar Publishing. This book was released on 2024-08-06 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many organizations are currently undertaking digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice.
Book Synopsis Service-Oriented Computing by : Samik Basu
Download or read book Service-Oriented Computing written by Samik Basu and published by Springer. This book was released on 2013-11-27 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 11th International Conference on Service-Oriented Computing, ICSOC 2012, held in Berlin, Germany, in December 2013. The 29 full papers and 27 short papers presented were carefully reviewed and selected from 205 submissions. The papers are organized in topical sections on service engineering, service operations and management; services in the cloud; and service applications and implementations.
Book Synopsis Service-Oriented Computing - ICSOC Workshops 2012 by : Aditya Ghose
Download or read book Service-Oriented Computing - ICSOC Workshops 2012 written by Aditya Ghose and published by Springer. This book was released on 2013-04-11 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the 2012 ICSOC Workshops consisting of 6 scientific satellite events, organized in 3 main tracks including workshop track (ASC, DISA. PAASC, SCEB, SeMaPS and WESOA 2012), PhD symposium track, demonstration track; held in conjunction with the 10th International Conference on Service-Oriented Computing (ICSOC), in Shanghai, China, November 2012. The 53 revised papers presents a wide range of topics that fall into the general area of service computing such as business process management, distributed systems, computer networks, wireless and mobile computing, grid computing, networking, service science, management science, and software engineering.
Book Synopsis Designing the Digital Bank of the Future by : Jeremy Bryson
Download or read book Designing the Digital Bank of the Future written by Jeremy Bryson and published by Van Haren. This book was released on 2023-09-15 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book talks about how to exploit business and service design techniques for business advantage in the financial sector. It does so, not through the theory but rather through how to deal with the enduring business issues and by addressing practical problems. The business issues that banks are using this new technology to address are long lasting. Hence the need to look at: • how banks exploit the opportunities created by this new technology and • how the banks will function differently. These business issues are faced by both established banks and the relatively new Fintech sector. Fintechs have the advantage of being end-to-end designed from the outset but do not have the brand or depth of data available to established players. In recent times, themes such as digitalization and the agile approach have become key for business success because every company is now a software company. In addition, every bank is now a data management company as well, given the contribution that data makes to the value-adding to financial services. Central to dealing with all this change is the role of the designer, in both business and service. The design of the business is the means to making success happen and the designer role is, therefore, key to linking strategic intent to practical change. The designer role will be important in the future, as well as the design methods to be used and the business issues to be addressed in the industry. This book should be used as a guide both for design methods and as a prompt to design out business problems.
Book Synopsis Service Design Capabilities by : Nicola Morelli
Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Book Synopsis Enterprise, Business-Process and Information Systems Modeling by : Selmin Nurcan
Download or read book Enterprise, Business-Process and Information Systems Modeling written by Selmin Nurcan and published by Springer Nature. This book was released on 2020-05-28 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the proceedings of two long-running events held along with the CAiSE conference relating to the areas of enterprise, business-process and information systems modeling: * the 21st International Conference on Business Process Modeling, Development and Support, BPMDS 2020, and * the 25th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2020. The conferences were planned to take place in Grenoble, France, during June 8–9, 2020. They were held virtually due to the COVID-19 pandemic. For BPMDS 13 full papers and 1 short paper were carefully reviewed and selected for publication from a total of 30 submissions; for EMMSAD 11 full papers and 4 short papers were accepted from 29 submissions. The papers were organized in topical sections named as follows: BPMDS: Business process execution and monitoring, BPM applications in industry and practice, planning and scheduling in business processes, process mining, process models and visualizations EMMSAD: Requirements and method engineering, enterprise and business modeling, software-related modeling, domain-specific modeling, evaluation-related research.
