Broken Windows Broken Business

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Broken Windows, Broken Business

Author : Michael Levine
Publisher : Hachette UK
ISBN 13 : 1538719614
Total Pages : 256 pages
Book Rating : 4.5/5 (387 download)

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Book Synopsis Broken Windows, Broken Business by : Michael Levine

Download or read book Broken Windows, Broken Business written by Michael Levine and published by Hachette UK. This book was released on 2021-05-11 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken—and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want—leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful—the little things that mean a lot.

Fixing Broken Windows

Author : George L. Kelling
Publisher : Simon and Schuster
ISBN 13 : 0684837382
Total Pages : 340 pages
Book Rating : 4.6/5 (848 download)

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Book Synopsis Fixing Broken Windows by : George L. Kelling

Download or read book Fixing Broken Windows written by George L. Kelling and published by Simon and Schuster. This book was released on 1997 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cites successful examples of community-based policing.

Broken Windows, Broken Business

Author : Michael Levine
Publisher : Grand Central Publishing
ISBN 13 : 1538719614
Total Pages : 256 pages
Book Rating : 4.5/5 (387 download)

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Book Synopsis Broken Windows, Broken Business by : Michael Levine

Download or read book Broken Windows, Broken Business written by Michael Levine and published by Grand Central Publishing. This book was released on 2021-05-11 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken—and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want—leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful—the little things that mean a lot.

Illusion of Order

Author : Bernard E. Harcourt
Publisher : Harvard University Press
ISBN 13 : 9780674038318
Total Pages : 310 pages
Book Rating : 4.0/5 (383 download)

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Book Synopsis Illusion of Order by : Bernard E. Harcourt

Download or read book Illusion of Order written by Bernard E. Harcourt and published by Harvard University Press. This book was released on 2005-02-15 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to challenge the broken-windows theory of crime, which argues that permitting minor misdemeanors, such as loitering and vagrancy, to go unpunished only encourages more serious crime. The theory has revolutionized policing in the United States and abroad, with its emphasis on policies that crack down on disorderly conduct and aggressively enforce misdemeanor laws. The problem, argues Bernard Harcourt, is that although the broken-windows theory has been around for nearly thirty years, it has never been empirically verified. Indeed, existing data suggest that it is false. Conceptually, it rests on unexamined categories of law abiders and disorderly people and of order and disorder, which have no intrinsic reality, independent of the techniques of punishment that we implement in our society. How did the new order-maintenance approach to criminal justice--a theory without solid empirical support, a theory that is conceptually flawed and results in aggressive detentions of tens of thousands of our fellow citizens--come to be one of the leading criminal justice theories embraced by progressive reformers, policymakers, and academics throughout the world? This book explores the reasons why. It also presents a new, more thoughtful vision of criminal justice.

Glass Half-Broken

Author : Colleen Ammerman
Publisher : Harvard Business Press
ISBN 13 : 1633695948
Total Pages : 184 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Glass Half-Broken by : Colleen Ammerman

Download or read book Glass Half-Broken written by Colleen Ammerman and published by Harvard Business Press. This book was released on 2021-04-13 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But despite these statistics, women remain underrepresented in positions of power and status, with the highest-paying jobs the most gender-imbalanced. Even in fields where the numbers of men and women are roughly equal, or where women actually make up the majority, leadership ranks remain male-dominated. The persistence of these inequalities begs the question: Why haven't we made more progress? In Glass Half-Broken, Colleen Ammerman and Boris Groysberg reveal the pervasive organizational obstacles and managerial actions—limited opportunities for development, lack of role models and sponsors, and bias in hiring, compensation, and promotion—that create gender imbalances. Bringing to light the key findings from the latest research in psychology, sociology, organizational behavior, and economics, Ammerman and Groysberg show that throughout their careers—from entry-level to mid-level to senior-level positions—women get pushed out of the leadership pipeline, each time for different reasons. Presenting organizational and managerial strategies designed to weaken and ultimately break down these barriers, Glass Half-Broken is the authoritative resource that managers and leaders at all levels can use to finally shatter the glass ceiling.

Pockets of Crime

Author : Peter K. B. St. Jean
Publisher : University of Chicago Press
ISBN 13 : 0226775003
Total Pages : 298 pages
Book Rating : 4.2/5 (267 download)

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Book Synopsis Pockets of Crime by : Peter K. B. St. Jean

Download or read book Pockets of Crime written by Peter K. B. St. Jean and published by University of Chicago Press. This book was released on 2008-09-15 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why, even in the same high-crime neighborhoods, do robbery, drug dealing, and assault occur much more frequently on some blocks than on others? One popular theory is that a weak sense of community among neighbors can create conditions more hospitable for criminals, and another proposes that neighborhood disorder—such as broken windows and boarded-up buildings—makes crime more likely. But in his innovative new study, Peter K. B. St. Jean argues that we cannot fully understand the impact of these factors without considering that, because urban space is unevenly developed, different kinds of crimes occur most often in locations that offer their perpetrators specific advantages. Drawing on Chicago Police Department statistics and extensive interviews with both law-abiding citizens and criminals in one of the city’s highest-crime areas, St. Jean demonstrates that drug dealers and robbers, for example, are primarily attracted to locations with businesses like liquor stores, fast food restaurants, and check-cashing outlets. By accounting for these important factors of spatial positioning, he expands upon previous research to provide the most comprehensive explanation available of why crime occurs where it does.

Broken Windows of the Soul

Author : Arnold R. Fleagle Dmin
Publisher : Wingspread Publisher
ISBN 13 : 9781600662751
Total Pages : 0 pages
Book Rating : 4.6/5 (627 download)

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Book Synopsis Broken Windows of the Soul by : Arnold R. Fleagle Dmin

Download or read book Broken Windows of the Soul written by Arnold R. Fleagle Dmin and published by Wingspread Publisher. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Broken Windows of the Soul: The "Broken Windows Theory"--Disciplines to transform the heart and experience character change.

Broken Glass

Author : Alex Beam
Publisher :
ISBN 13 : 0399592717
Total Pages : 353 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Broken Glass by : Alex Beam

Download or read book Broken Glass written by Alex Beam and published by . This book was released on 2020 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In 1945, Edith Farnsworth asked the German architect Mies van der Rohe, already renowned for his avant-garde buildings, to design a weekend home for her outside of Chicago. Edith was a woman ahead of her time--unmarried, she was a distinguished medical researcher, whose discoveries put her in contention for the Nobel Prize, as well as an accomplished violinist, translator, and poet. The two quickly began an intimate relationship, spending weekends together, sharing interests in transcendental philosophy, Catholic mysticism, wine-soaked picnics, and architecture. Their collaboration would produce one of the most important works of architecture of all time, a blindingly original house made up almost entirely of glass and steel. But the minimalist marvel, built in 1951, was plagued by cost over-runs and a sudden chilling of the two friends' mutual affection. Though the building became world-famous, Farnsworth found it impossible to live in the transparent house, and she began a public campaign against him, cheered on by Frank Lloyd Wright. Mies, in turn, sued her for unpaid monies. The ensuing trial covered not just the missing funds and the structural weaknesses of the home, but turned into a trial of modernist art and architecture itself. Interweaving personal drama and cultural history, Alex Beam presents a stylish, enthralling tapestry of a tale, illuminating the fascinating history behind one of the twentieth-century's most beautiful and significant architectural projects"--

Broken Buildings, Busted Budgets

Author : Barry B. LePatner
Publisher : University of Chicago Press
ISBN 13 : 0226472701
Total Pages : 240 pages
Book Rating : 4.2/5 (264 download)

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Book Synopsis Broken Buildings, Busted Budgets by : Barry B. LePatner

Download or read book Broken Buildings, Busted Budgets written by Barry B. LePatner and published by University of Chicago Press. This book was released on 2008-09-15 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the nation, construction projects large and small—from hospitals to schools to simple home improvements—are spiraling out of control. Delays and cost overruns have come to seem “normal,” even as they drain our wallets and send our blood pressure skyrocketing. In Broken Buildings, Busted Budgets, prominent construction attorney Barry B. LePatner builds a powerful case for change in America’s sole remaining “mom and pop” industry—an industry that consumes $1.23 trillion and wastes at least $120 billion each year. With three decades of experience representing clients that include eminent architects and engineers, as well as corporations, institutions, and developers, LePatner has firsthand knowledge of the bad management, ineffective supervision, and insufficient investment in technology that plagues the risk-averse construction industry. In an engaging and direct style, he here pinpoints the issues that underlie the industry’s woes while providing practical tips for anyone in the business of building, including advice on the precise language owners should use during contract negotiations. Armed with Broken Buildings, Busted Budgets, everyone involved in the purchase or renovation of a building or any structure—from homeowners seeking to remodel to civic developers embarking on large-scale projects—has the information they need to change this antiquated industry, one project at a time. “LePatner describes what is wrong with the current system and suggests ways that architects can help—by retaking their rightful place as master builders.”—Fred A. Bernstein, Architect Magazine “Every now and then, a major construction project is completed on time and on budget. Everyone is amazed. . . . Barry LePatner thinks this exception should become the rule. . . . A swift kick to the construction industry.”—James R. Hagerty, Wall Street Journal

Looptail

Author : Bruce Poon Tip
Publisher : Hachette UK
ISBN 13 : 0733632890
Total Pages : 243 pages
Book Rating : 4.7/5 (336 download)

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Book Synopsis Looptail by : Bruce Poon Tip

Download or read book Looptail written by Bruce Poon Tip and published by Hachette UK. This book was released on 2013-09-24 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can a company be cool, socially responsible ... and still make money? Welcome to the looptail. This is the extraordinary true story of Bruce Poon Tip and how, with nothing more than two credit cards and a burning desire to create an authentic, sustainable travel experience like nothing the world had ever seen, he created G Adventures, the world's most successful adventure travel company. G Adventures operates in more than 100 countries, on all seven continents, serves more than 100,000 customers every year - and is now a significant player in Australia. In this unique first-person account, Poon Tip reveals his unusual management secrets that allowed him to keep growing his company, his employees fully engaged and energised, and his customers extremely happy. This is a singularly stunning story of why community, culture and karma matter in business, and how one man's desire to do the right thing and generate profits can be blended into a win–win for all involved. In this special Australian edition, Bruce Poon Tip writes about the unique experiences and lessons learned which have fuelled the growth of his Australian business, and also about how Australia really could be better at presenting itself to the world's travellers. www.gadventures.com.au

Broken for You

Author : Stephanie Kallos
Publisher : Grove/Atlantic, Inc.
ISBN 13 : 1555846572
Total Pages : 404 pages
Book Rating : 4.5/5 (558 download)

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Book Synopsis Broken for You by : Stephanie Kallos

Download or read book Broken for You written by Stephanie Kallos and published by Grove/Atlantic, Inc.. This book was released on 2007-12-01 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A dazzling mosaic of intersecting lives and fates . . . Comparisons to John Irving and Tennessee Williams would not be amiss in this show-stopping debut” (Kirkus Reviews, starred review). The national bestseller and Today Show Book Club selection, Broken for You is the story of two women in self-imposed exile whose lives are transformed when their paths intersect . . . When we meet septuagenarian Margaret Hughes, she is living alone in a mansion in Seattle with only a massive collection of valuable antiques for company. Enter Wanda Schultz, a young woman with a broken heart who has come west to search for her wayward boyfriend. Both women are guarding dark secrets and have spent many years building up protective armor against the outside world. As their tentative friendship evolves, the armor begins to fall away and Margaret opens her house to the younger woman. This launches a series of unanticipated events, leading Margaret to discover a way to redeem her cursed past, and Wanda to learn the true purpose of her cross-country journey. “I absolutely fell in love with this book. . . . There is a message here about creating family in the most unusual places. . . . A wonderful, engaging story.” —Sue Monk Kidd, New York Times–bestselling author of The Secret Life of Bees “Well-crafted plotting and crackling wit make this debut novel by Seattle author Kallos a delight to read and a memory to savor . . . Book groups will enjoy discussing the layers of meaning, the stylistic nuances, and the powerful message of hope secreted in these pages.” —Booklist (starred review)

Broken

Author : Karin Slaughter
Publisher : Dell
ISBN 13 : 0440339596
Total Pages : 417 pages
Book Rating : 4.4/5 (43 download)

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Book Synopsis Broken by : Karin Slaughter

Download or read book Broken written by Karin Slaughter and published by Dell. This book was released on 2010-06-22 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Karin Slaughter is simply one of the best thriller writers working today.”—GILLIAN FLYNN “This chilling mystery is just begging to be read in one sitting.”—Cosmopolitan WATCH WILL TRENT ON ABC • This edition features an introduction on the origins of the New York Times bestselling Will Trent novels Karin Slaughter’s internationally bestselling novels are as notable for their vivid portraits of lives shadowed by loss and heartbreak as they are for their dramatic criminal investigations. Broken features the return of her most compelling characters and introduces memorable new ones in a tale of corruption, murder, and confrontation that will leave more than one life . . . When Special Agent Will Trent arrives in Grant County, he finds a police department determined to protect its own and far too many unanswered questions about a prisoner’s death. He doesn’t understand why Officer Lena Adams is hiding secrets from him. He doesn’t understand her role in the death of Grant County’s popular police chief. He doesn’t understand why that man’s widow, Dr. Sara Linton, needs him now more than ever to help her crack this case. While the police force investigates the murder of a young woman pulled from a frigid lake, Trent investigates the police force, putting pressure on Adams just when she’s already about to crack. Caught between two complicated and determined women, trying to understand Linton’s passionate distrust of Adams, the facts surrounding Chief Tolliver’s death, and the complexities of this insular town, Trent will unleash a case filled with explosive secrets—and encounter a thin blue line that could be murderous if crossed. Spellbinding and keenly paced, Broken is Karin Slaughter at her best. Here is an unforgettable story of raw emotions, dangerous assumptions, the deadly and layered game of betrayal, and a man’s determination to expose the most painful of human truths—no matter how deeply they’re hidden . . . or how devastating.

The Hidden Brain

Author : Shankar Vedantam
Publisher : Random House
ISBN 13 : 0385525222
Total Pages : 290 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis The Hidden Brain by : Shankar Vedantam

Download or read book The Hidden Brain written by Shankar Vedantam and published by Random House. This book was released on 2010-08-31 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hidden brain is the voice in our ear when we make the most important decisions in our lives—but we’re never aware of it. The hidden brain decides whom we fall in love with and whom we hate. It tells us to vote for the white candidate and convict the dark-skinned defendant, to hire the thin woman but pay her less than the man doing the same job. It can direct us to safety when disaster strikes and move us to extraordinary acts of altruism. But it can also be manipulated to turn an ordinary person into a suicide terrorist or a group of bystanders into a mob. In a series of compulsively readable narratives, Shankar Vedantam journeys through the latest discoveries in neuroscience, psychology, and behavioral science to uncover the darkest corner of our minds and its decisive impact on the choices we make as individuals and as a society. Filled with fascinating characters, dramatic storytelling, and cutting-edge science, this is an engrossing exploration of the secrets our brains keep from us—and how they are revealed.

Broken Places & Outer Spaces

Author : Nnedi Okorafor
Publisher : Simon & Schuster/ TED
ISBN 13 : 1501195476
Total Pages : 112 pages
Book Rating : 4.5/5 (11 download)

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Book Synopsis Broken Places & Outer Spaces by : Nnedi Okorafor

Download or read book Broken Places & Outer Spaces written by Nnedi Okorafor and published by Simon & Schuster/ TED. This book was released on 2019-06-18 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: A powerful journey from star athlete to sudden paralysis to creative awakening, award-winning science fiction writer Nnedi Okorafor shows that what we think are our limitations have the potential to become our greatest strengths. Nnedi Okorafor was never supposed to be paralyzed. A college track star and budding entomologist, Nnedi’s lifelong battle with scoliosis was just a bump in her plan—something a simple operation would easily correct. But when Nnedi wakes from the surgery to find she can’t move her legs, her entire sense of self begins to waver. Confined to a hospital bed for months, unusual things begin to happen. Psychedelic bugs crawl her hospital walls; strange dreams visit her nightly. Nnedi begins to put these experiences into writing, conjuring up strange, fantastical stories. What Nnedi discovers during her confinement would prove to be the key to her life as a successful science fiction author: In science fiction, when something breaks, something greater often emerges from the cracks. In Broken Places & Outer Spaces, Nnedi takes the reader on a journey from her hospital bed deep into her memories, from her painful first experiences with racism as a child in Chicago to her powerful visits to her parents’ hometown in Nigeria. From Frida Kahlo to Mary Shelly, she examines great artists and writers who have pushed through their limitations, using hardship to fuel their work. Through these compelling stories and her own, Nnedi reveals a universal truth: What we perceive as limitations have the potential to become our greatest strengths—far greater than when we were unbroken. A guidebook for anyone eager to understand how their limitations might actually be used as a creative springboard, Broken Places & Outer Spaces is an inspiring look at how to open up new windows in your mind.

A Million Broken Windows: The Magic and Mystique of Bombay Cricket

Author : Makarand Waingankar
Publisher : Westland
ISBN 13 : 9395767863
Total Pages : 226 pages
Book Rating : 4.3/5 (957 download)

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Book Synopsis A Million Broken Windows: The Magic and Mystique of Bombay Cricket by : Makarand Waingankar

Download or read book A Million Broken Windows: The Magic and Mystique of Bombay Cricket written by Makarand Waingankar and published by Westland. This book was released on with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book A CRICKETING HISTORY CAPTURING THE SPORTING SPIRIT OF THE CITY OF BOMBAY. There was a time when Bombay was almost synonymous with cricket in India. A Million Broken Windows is the story of how that came to be: of the players who filled the gullies and maidans of the city with their exuberant and institutively skilful play, of the coaches who spotted talent and created opportunities for their boys to grow, and of the crowds that came to cheer their teams, weekday or weekend. Together they ensured that, whatever the result, the joy of competing and pushing oneself, and others, to do better was never lost. Since the inception of the Ranji trophy, Bombay has lifted the trophy forty-one times. Its batsmen and bowlers have had starring roles in match after match, across tournaments, formats and continents. Captains, coaches, administrators—Bombay has contributed to the game in every possible way. The book is both a tribute and a testimony to the conquestorial yet generous spirit that animates the game in the city that is the birthplace of cricket in India.

Economics in One Lesson

Author : Henry Hazlitt
Publisher : Crown Currency
ISBN 13 : 0307760626
Total Pages : 220 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Economics in One Lesson by : Henry Hazlitt

Download or read book Economics in One Lesson written by Henry Hazlitt and published by Crown Currency. This book was released on 2010-08-11 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over a million copies sold, Economics in One Lesson is an essential guide to the basics of economic theory. A fundamental influence on modern libertarianism, Hazlitt defends capitalism and the free market from economic myths that persist to this day. Considered among the leading economic thinkers of the “Austrian School,” which includes Carl Menger, Ludwig von Mises, Friedrich (F.A.) Hayek, and others, Henry Hazlitt (1894-1993), was a libertarian philosopher, an economist, and a journalist. He was the founding vice-president of the Foundation for Economic Education and an early editor of The Freeman magazine, an influential libertarian publication. Hazlitt wrote Economics in One Lesson, his seminal work, in 1946. Concise and instructive, it is also deceptively prescient and far-reaching in its efforts to dissemble economic fallacies that are so prevalent they have almost become a new orthodoxy. Economic commentators across the political spectrum have credited Hazlitt with foreseeing the collapse of the global economy which occurred more than 50 years after the initial publication of Economics in One Lesson. Hazlitt’s focus on non-governmental solutions, strong — and strongly reasoned — anti-deficit position, and general emphasis on free markets, economic liberty of individuals, and the dangers of government intervention make Economics in One Lesson every bit as relevant and valuable today as it has been since publication.

Broken Glass Behind the China Cabinet

Author : Pamela Kaye
Publisher : Abbott Press
ISBN 13 : 1458205428
Total Pages : 284 pages
Book Rating : 4.4/5 (582 download)

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Book Synopsis Broken Glass Behind the China Cabinet by : Pamela Kaye

Download or read book Broken Glass Behind the China Cabinet written by Pamela Kaye and published by Abbott Press. This book was released on 2012-08-08 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pamela Kayes mother, Anneliese, was seventeen years old when she left Germany, the Fatherland, the only place she had ever known, in 1956. She was anxious for the chance to reinvent herself in the United States after World War II had devastated her country. In this memoir, she tells of her journey to America and how she discovered the truth about her Russian-Jewish heritage. Broken Glass behind the China Cabinet narrates how she began her new life in the United States as a paid servant for a family in Kansas City, Missouri; how she struggled as a young immigrant girl to find her place in this new world; and how she became a citizen in 1961. She shares the story of the people who impacted her journey and how she accidentally discovered the real story about who she is. Based on the diary of Anneliese, Broken Glass behind the China Cabinet shares a story of perseverance and communicates how one womans look into the past impacted her future.