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12: The Elements of Great Managing

Author : Gallup
Publisher : Simon and Schuster
ISBN 13 : 1595620478
Total Pages : 256 pages
Book Rating : 4.5/5 (956 download)

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Book Synopsis 12: The Elements of Great Managing by : Gallup

Download or read book 12: The Elements of Great Managing written by Gallup and published by Simon and Schuster. This book was released on 2014-12-02 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

Computerworld

Author :
Publisher :
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4./5 ( download)

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Book Synopsis Computerworld by :

Download or read book Computerworld written by and published by . This book was released on 1991-03-18 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

North Carolina Reports

Author : North Carolina. Supreme Court
Publisher :
ISBN 13 :
Total Pages : 836 pages
Book Rating : 4.:/5 (5 download)

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Book Synopsis North Carolina Reports by : North Carolina. Supreme Court

Download or read book North Carolina Reports written by North Carolina. Supreme Court and published by . This book was released on 1971 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases argued and determined in the Supreme Court of North Carolina.

Author :
Publisher : Editions Bréal
ISBN 13 : 2749520770
Total Pages : 224 pages
Book Rating : 4.7/5 (495 download)

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Book Synopsis by :

Download or read book written by and published by Editions Bréal. This book was released on with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Breakthroughs

Author : James L. Heskett
Publisher : Simon and Schuster
ISBN 13 : 1439105839
Total Pages : 307 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Service Breakthroughs by : James L. Heskett

Download or read book Service Breakthroughs written by James L. Heskett and published by Simon and Schuster. This book was released on 1990-09-17 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail. At the heart of breakthrough performance, the authors contend, is a sometimes intuitive but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors. The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results achieved for customers rather than services performed. They target market segments by focusing on psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service. These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.

The Case Manager's Handbook

Author : Catherine M. Mullahy
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1284032086
Total Pages : 805 pages
Book Rating : 4.2/5 (84 download)

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Book Synopsis The Case Manager's Handbook by : Catherine M. Mullahy

Download or read book The Case Manager's Handbook written by Catherine M. Mullahy and published by Jones & Bartlett Publishers. This book was released on 2013-06-20 with total page 805 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by renowned author Catherine Mullahy, The Case Manager’s Handbook, Fifth Edition is the ultimate how-to guide for case managers. This practical resource helps case managers build fundamentals, study for the Certified Case Manager (CCM) exam, and most importantly, advance their careers after the exam. Written for all professionals in all practice settings in case management, it uses real-life examples and an easy-to-read, conversational style to examine the case management process while presenting practical procedural information. An excellent daily reference and training guide for new case managers and seasoned professionals in various setting, The Case Manager’s Handbook, Fifth Edition is the “go-to” resource for facing the day-to-day challenges of case management, especially as the nation navigates through the many changes introduced by the landmark Patient Protection and Affordable Care Act. Significantly updated and revised, it contains eight new chapters: * Hospital Case Management: Changing Roles and Transitions of Care * Patient Centered Medical Home, ACOs, Health Exchanges * Evidence-Based Practice * Public Sector Reimbursement * Predictive Modeling * Pain Management * Health Technology, Trends, and Implications for Case Managers * The Affordable Care Act of 2010: Implications for Case Managers Included with each new print book is an Access Code for a Navigate Companion Website for students with objectives, multiple choice questions, and bonus appendices.

Leadership without Ego

Author : Bob Davids
Publisher : Springer
ISBN 13 : 303000323X
Total Pages : 203 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Leadership without Ego by : Bob Davids

Download or read book Leadership without Ego written by Bob Davids and published by Springer. This book was released on 2018-12-04 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you take a chain, pile it up and then push it, what direction will it go? Nowhere you can predict and not very far. If you take it by the end and pull it, which way will it go? It will follow you. Leadership is not about what sets you apart from those you lead—it’s about what binds you together. It is not about controlling others—it’s about trusting others. It’s not about your achievements—it’s about unleashing your team’s greatness. In short, leadership really isn’t about you—it’s about your people. Take Bob Davids, co-author of this book and successful leader of six businesses in fields as diverse as engineering and winemaking. His achievements often came thanks to being able to refrain from acting when others might have found intervening irresistible. By trusting his employees to be better than him in their area of responsibility and letting them act, Bob unleashed the human greatness that no one else—including employees themselves—suspected. Yet to lead without acting does not mean doing nothing. It means creating conditions in which things happen by themselves. Leadership Without Ego is about a transformation of the concept of leadership in the past two decades: a change of beliefs about how best to lead, along with radically different leadership practices. The ideas in this book have already changed the fortunes of hundreds of businesses and the lives of tens of thousands of employees. They can do the same for your business, your people—and you.

China and Islam

Author : Matthew S. Erie
Publisher : Cambridge University Press
ISBN 13 : 1316577996
Total Pages : 473 pages
Book Rating : 4.3/5 (165 download)

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Book Synopsis China and Islam by : Matthew S. Erie

Download or read book China and Islam written by Matthew S. Erie and published by Cambridge University Press. This book was released on 2016-09-01 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: China and Islam examines the intersection of two critical issues of the contemporary world: Islamic revival and an assertive China, questioning the assumption that Islamic law is incompatible with state law. It finds that both Hui and the Party-State invoke, interpret, and make arguments based on Islamic law, a minjian (unofficial) law in China, to pursue their respective visions of 'the good'. Based on fieldwork in Linxia, 'China's Little Mecca', this study follows Hui clerics, youthful translators on the 'New Silk Road', female educators who reform traditional madrasas, and Party cadres as they reconcile Islamic and socialist laws in the course of the everyday. The first study of Islamic law in China and one of the first ethnographic accounts of law in postsocialist China, China and Islam unsettles unidimensional perceptions of extremist Islam and authoritarian China through Hui minjian practices of law.

Debtor Nation

Author : Louis Hyman
Publisher : Princeton University Press
ISBN 13 : 1400838401
Total Pages : 391 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis Debtor Nation by : Louis Hyman

Download or read book Debtor Nation written by Louis Hyman and published by Princeton University Press. This book was released on 2011-01-03 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of personal debt in modern America Before the twentieth century, personal debt resided on the fringes of the American economy, the province of small-time criminals and struggling merchants. By the end of the century, however, the most profitable corporations and banks in the country lent money to millions of American debtors. How did this happen? The first book to follow the history of personal debt in modern America, Debtor Nation traces the evolution of debt over the course of the twentieth century, following its transformation from fringe to mainstream—thanks to federal policy, financial innovation, and retail competition. How did banks begin making personal loans to consumers during the Great Depression? Why did the government invent mortgage-backed securities? Why was all consumer credit, not just mortgages, tax deductible until 1986? Who invented the credit card? Examining the intersection of government and business in everyday life, Louis Hyman takes the reader behind the scenes of the institutions that made modern lending possible: the halls of Congress, the boardrooms of multinationals, and the back rooms of loan sharks. America's newfound indebtedness resulted not from a culture in decline, but from changes in the larger structure of American capitalism that were created, in part, by the choices of the powerful—choices that made lending money to facilitate consumption more profitable than lending to invest in expanded production. From the origins of car financing to the creation of subprime lending, Debtor Nation presents a nuanced history of consumer credit practices in the United States and shows how little loans became big business.

Hearings

Author : United States. Congress. House. Committee on Interstate and Foreign Commerce
Publisher :
ISBN 13 :
Total Pages : 1512 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Hearings by : United States. Congress. House. Committee on Interstate and Foreign Commerce

Download or read book Hearings written by United States. Congress. House. Committee on Interstate and Foreign Commerce and published by . This book was released on 1972 with total page 1512 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Billboard

Author :
Publisher :
ISBN 13 :
Total Pages : 900 pages
Book Rating : 4./5 ( download)

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Book Synopsis Billboard by :

Download or read book Billboard written by and published by . This book was released on 2011-10-01 with total page 900 pages. Available in PDF, EPUB and Kindle. Book excerpt: In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends.

Le management d'une boulangerie

Author : INIZAN Jacques
Publisher : Lavoisier
ISBN 13 : 2743064226
Total Pages : 266 pages
Book Rating : 4.7/5 (43 download)

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Book Synopsis Le management d'une boulangerie by : INIZAN Jacques

Download or read book Le management d'une boulangerie written by INIZAN Jacques and published by Lavoisier. This book was released on 2012-06-01 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Les boulangers sont des entrepreneurs qui évoluent dans un environnement très compétitif. Lorsqu'ils prennent en charge leur première affaire, même s'ils disposent d'une solide formation métier, il leur est difficile de repérer et de mettre en œuvre tous les leviers de la performance. Véritable guide pour le pilotage de leur entreprise, cet ouvrage vise à les accompagner dans la prise de décision dans tous les champs de la gestion. Le boulanger, comme tout chef d'entreprise, doit faire face à de très nombreuses situations. Il est nécessaire de compléter son savoir-faire par des compétences et des connaissances pour opérer les meilleurs choix face aux nombreuses questions pouvant se poser à lui, parmi lesquelles : quels sont les critères qui doivent retenir mon attention quand je choisis de créer ou de reprendre une boulangerie ? Comment évalue-t-on une boulangerie ? Quels choix juridiques dois-je opérer ? Comment manage-t-on une petite équipe ? Quelles sont les erreurs à éviter ? Quelles sont les obligations réglementaires auxquelles sont astreintes les boulangeries ? Les réponses apportées par l'auteur sont le fruit d'un travail de synthèse qui s'appuie sur des textes de loi mais aussi sur un inventaire des bonnes pratiques. Celles-ci sont issues à la fois d'entreprises de secteurs différents mais aussi d'une observation sur le terrain.

The User's Directory of Computer Networks

Author : Tracy Laquey
Publisher : Elsevier
ISBN 13 : 1483296415
Total Pages : 647 pages
Book Rating : 4.4/5 (832 download)

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Book Synopsis The User's Directory of Computer Networks by : Tracy Laquey

Download or read book The User's Directory of Computer Networks written by Tracy Laquey and published by Elsevier. This book was released on 2014-06-28 with total page 647 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your map through the network jungle. Here's how to track down virtually every network available to academics and researchers. This new book, with its detailed compilation of host- level information, provides everything you need to locate resources, send mail to colleagues and friends worldwide, and answer questions about how to access major national and international networks. Extensively cross- referenced information on ARPANET/MILNET, BITNET, CSNET, Esnet, NSFNET, SPAN, THEnet, USENET, and loads of others is all provided. Included are detailed lists of hosts, site contacts, administrative domains, and organizations. Plus, a tutorial chapter with handy reference tables reveals electronic mail 'secrets' that make it easier to take advantage of networking.

Bush Heritage Australia

Author : Sarah Martin
Publisher : NewSouth
ISBN 13 : 1742247911
Total Pages : 288 pages
Book Rating : 4.7/5 (422 download)

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Book Synopsis Bush Heritage Australia by : Sarah Martin

Download or read book Bush Heritage Australia written by Sarah Martin and published by NewSouth. This book was released on 2016-09-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a plan to own or manage one per cent of Australia by 2025, Bush Heritage Australia is an organisation with big ambitions. Started by Bob Brown in 1991, Bush Heritage was born from an urgent mission: to protect pristine land from logging. After buying two blocks of land in Tasmania’s Liffey Valley, Brown built a philanthropic organisation to help pay for them. As donations flowed in and the organisation grew, Bush Heritage set its sights on acquiring tracts of land across the country, repairing environmental degradation and bringing native plants and wildlife back to health. Twenty-five years later, with more than one million hectares in its care, Bush Heritage’s achievements are celebrated in this book along with its growth from humble beginnings into a large non-profit with benefactors all over the world. Central to this story are the ecologists, researchers, land managers, local Indigenous groups, staff, donors and a brigade of volunteers who have helped the organisation to thrive. ‘For the ever-growing band of benefactors, and the volunteers and staff of Bush Heritage Australia, happiness flows from our combined effort to ensure that Australia’s unique landscapes, wildlife and ecosystems prosper into the future.’ BOB BROWN

Factory

Author :
Publisher :
ISBN 13 :
Total Pages : 2028 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Factory by :

Download or read book Factory written by and published by . This book was released on 1918 with total page 2028 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. 24, no. 3-v. 34, no. 3 include: International industrial digest.

A National Program for Soil and Water Conservation

Author :
Publisher :
ISBN 13 :
Total Pages : 172 pages
Book Rating : 4.:/5 (2 download)

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Book Synopsis A National Program for Soil and Water Conservation by :

Download or read book A National Program for Soil and Water Conservation written by and published by . This book was released on 1982 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Printers' Ink

Author :
Publisher :
ISBN 13 :
Total Pages : 1224 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Printers' Ink by :

Download or read book Printers' Ink written by and published by . This book was released on 1925 with total page 1224 pages. Available in PDF, EPUB and Kindle. Book excerpt: