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Beyond Service Lies The Experience Revised Edition
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Book Synopsis Beyond Service Lies the Experience Revised Edition by : Whitfield David B.
Download or read book Beyond Service Lies the Experience Revised Edition written by Whitfield David B. and published by iUniverse. This book was released on 2009-12 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Book Synopsis Beyond Service Lies the Experience by : David Whitfield
Download or read book Beyond Service Lies the Experience written by David Whitfield and published by iUniverse. This book was released on 2007-05 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Book Synopsis Beyond the Light by : P. M. H. Atwater
Download or read book Beyond the Light written by P. M. H. Atwater and published by . This book was released on 2009-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: P M H Atwater knows what it's like to die. And the experience so changed her life that she has devoted years to researching the phenomenon of the Near-Death Experience. From her own encounter with life-after-death and from interviews with hundreds of others, she presents this remarkable and reassuring vision into a world beyond the one we know: What it feels like to die; What awaits us after we see the light; Why many who are rescued from death don't want to come back; Why some people encounter hellish experiences; How life changes after a Near-Death Experience and much more!
Book Synopsis The Experience Economy by : B. Joseph Pine
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Book Synopsis Beyond Heroes and Holidays by : Enid Lee
Download or read book Beyond Heroes and Holidays written by Enid Lee and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interdisciplinary manual analyzes the roots of racism through lessons and readings by numerous educators. Issues such as tracking, parent/school relations, and language policies are addressed along with readings and lessons for pre- and in-service staff development. All levels.
Download or read book Beyond Fear written by Bruce Schneier and published by Springer Science & Business Media. This book was released on 2006-05-10 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of us, especially since 9/11, have become personally concerned about issues of security, and this is no surprise. Security is near the top of government and corporate agendas around the globe. Security-related stories appear on the front page everyday. How well though, do any of us truly understand what achieving real security involves? In Beyond Fear, Bruce Schneier invites us to take a critical look at not just the threats to our security, but the ways in which we're encouraged to think about security by law enforcement agencies, businesses of all shapes and sizes, and our national governments and militaries. Schneier believes we all can and should be better security consumers, and that the trade-offs we make in the name of security - in terms of cash outlays, taxes, inconvenience, and diminished freedoms - should be part of an ongoing negotiation in our personal, professional, and civic lives, and the subject of an open and informed national discussion. With a well-deserved reputation for original and sometimes iconoclastic thought, Schneier has a lot to say that is provocative, counter-intuitive, and just plain good sense. He explains in detail, for example, why we need to design security systems that don't just work well, but fail well, and why secrecy on the part of government often undermines security. He also believes, for instance, that national ID cards are an exceptionally bad idea: technically unsound, and even destructive of security. And, contrary to a lot of current nay-sayers, he thinks online shopping is fundamentally safe, and that many of the new airline security measure (though by no means all) are actually quite effective. A skeptic of much that's promised by highly touted technologies like biometrics, Schneier is also a refreshingly positive, problem-solving force in the often self-dramatizing and fear-mongering world of security pundits. Schneier helps the reader to understand the issues at stake, and how to best come to one's own conclusions, including the vast infrastructure we already have in place, and the vaster systems--some useful, others useless or worse--that we're being asked to submit to and pay for. Bruce Schneier is the author of seven books, including Applied Cryptography (which Wired called "the one book the National Security Agency wanted never to be published") and Secrets and Lies (described in Fortune as "startlingly lively...¦[a] jewel box of little surprises you can actually use."). He is also Founder and Chief Technology Officer of Counterpane Internet Security, Inc., and publishes Crypto-Gram, one of the most widely read newsletters in the field of online security.
Book Synopsis The Experience Economy, Updated Edition by : B. Joseph Pine II
Download or read book The Experience Economy, Updated Edition written by B. Joseph Pine II and published by Harvard Business Press. This book was released on 2011-07-05 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable—and lucrative—impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples—including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others—to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Book Synopsis Teaching What Really Happened by : James W. Loewen
Download or read book Teaching What Really Happened written by James W. Loewen and published by Teachers College Press. This book was released on 2018-09-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Should be in the hands of every history teacher in the country.”— Howard Zinn James Loewen has revised Teaching What Really Happened, the bestselling, go-to resource for social studies and history teachers wishing to break away from standard textbook retellings of the past. In addition to updating the scholarship and anecdotes throughout, the second edition features a timely new chapter entitled "Truth" that addresses how traditional and social media can distort current events and the historical record. Helping students understand what really happened in the past will empower them to use history as a tool to argue for better policies in the present. Our society needs engaged citizens now more than ever, and this book offers teachers concrete ideas for getting students excited about history while also teaching them to read critically. It will specifically help teachers and students tackle important content areas, including Eurocentrism, the American Indian experience, and slavery. Book Features: An up-to-date assessment of the potential and pitfalls of U.S. and world history education. Information to help teachers expect, and get, good performance from students of all racial, ethnic, and socioeconomic backgrounds. Strategies for incorporating project-oriented self-learning, having students conduct online historical research, and teaching historiography. Ideas from teachers across the country who are empowering students by teaching what really happened. Specific chapters dedicated to five content topics usually taught poorly in today’s schools.
Download or read book Beyond the Lie written by Alice Smith and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brought to the feet of Christ by her own trauma, Alice Smith talks for the first time about the abuse she faced. Powerful personal testimony provides healing and help.
Book Synopsis Understanding New Media by : Kim H. Veltman
Download or read book Understanding New Media written by Kim H. Veltman and published by University of Calgary Press. This book was released on 2006 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book outlines the development currently underway in the technology of new media and looks further to examine the unforeseen effects of this phenomenon on our culture, our philosophies, and our spiritual outlook.
Book Synopsis Beyond the Toolkit by : Brian Marshall
Download or read book Beyond the Toolkit written by Brian Marshall and published by Libri Publishing Limited. This book was released on 2018-06-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains. Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.
Book Synopsis Managers as Designers in the Public Services by : David Wastell
Download or read book Managers as Designers in the Public Services written by David Wastell and published by Triarchy Press. This book was released on 2011-09-07 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looks at IT in the public sector.
Book Synopsis Beyond Heaven and Earth by : Gabriel Levy
Download or read book Beyond Heaven and Earth written by Gabriel Levy and published by MIT Press. This book was released on 2022-02-01 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: An approach to understanding religion that draws on both humanities and natural science but rejects approaches that employ simple monisms and radical dualisms. In Beyond Heaven and Earth, Gabriel Levy argues that collective religious narratives and beliefs are part of nature; they are the basis for the formation of the narratives and beliefs of individuals. Religion grows out of the universe, but to make sense of it we have to recognize the paradox that the universe is both mental and material (or neither). We need both humanities and natural science approaches to study religion and religious meaning, Levy contends, but we must also recognize the limits of these approaches. First, we must make the dominant metaphysics that undergird the various disciplines of science and humanities more explicit, and second, we must reject those versions of metaphysics that maintain simple monisms and radical dualisms. Bringing Donald Davidson’s philosophy—a form of pragmatism known as anomalous monism—to bear on religion, Levy offers a blueprint for one way that the humanities and natural sciences can have a mutually respectful dialogue. Levy argues that in order to understand religions we have to take their semantic content seriously. We need to rethink such basic concepts as narrative fiction, information, agency, creativity, technology, and intimacy. In the course of his argument, Levy considers the relation between two closely related semantics, fiction and religion, and outlines a new approach to information. He then applies his theory to discrete cases: ancient texts, modern media, and intimacy.
Book Synopsis Foundations of Recreational Service Management by : Jay S. Shivers
Download or read book Foundations of Recreational Service Management written by Jay S. Shivers and published by McFarland. This book was released on 2021-02-10 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thorough text introduces students to the principles and ways of management in public recreational service. It includes a history of the modern recreational service movement, a general overview of the field, and a detailed guide to best practices in leadership, coordination, public relations, planning and budgeting. Tips on how to find the best service possible in one's community are offered and the complex relationship between public recreational services and politics is also discussed. Other topics range from staff organization to evaluating the effectiveness of a recreational program.
Book Synopsis Regime Type and Beyond by : Weitseng Chen
Download or read book Regime Type and Beyond written by Weitseng Chen and published by Cambridge University Press. This book was released on 2023-04-30 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policing is legitimized in different ways in authoritarian and democratic states. In East and Southeast Asia, different regime types to a greater or lesser extent determine the power of the police and their complex relationship with the rule of law. This volume examines the evolution of the police as a key political institution from a historical perspective and offers comparative insights into the potential of democratic policing and conversely the resilience of authoritarian policing in Asia. The case studies focus on eight jurisdictions: Singapore, Thailand, Hong Kong, Vietnam, China, Taiwan, Japan and South Korea. The theoretical chapters analyse and explain the links between policing and society, the politics of policing and recent police reforms. This volume fills a gap in the literature by exploring the nature of authoritarian policing and how it has transformed and developed the rule of law throughout East and Southeast Asia.
Download or read book Beyond Tears written by Ellen Mitchell and published by Macmillan. This book was released on 2009-03-03 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributions from numerous families who have lost a child. Also includes contributions from siblings.
Book Synopsis Beyond Successful and Active Ageing by : Timonen, Virpi
Download or read book Beyond Successful and Active Ageing written by Timonen, Virpi and published by Policy Press. This book was released on 2016-04-29 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This controversial book argues that concepts such as ‘successful’ and ‘active’ ageing - ubiquitous terms in research, marketing and policy making concerned with older adults – are potentially dangerous paradigms that reflect and exacerbate inequalities in older populations. This author presents a new theory to make sense of the popularity of these ‘successful’ and ‘active’ ageing concepts. Readers are invited to view them through the prism of Model Ageing – a theory that throws light on the causes and consequences of attempts to model ageing as a phenomenon and stage of life that is in need of direction, reshaping and control. This is essential reading for anyone seeking to make sense of social constructions of ageing in contemporary societies.
