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Back In Service
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Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Book Synopsis Selling Ben Cheever by : Benjamin Cheever
Download or read book Selling Ben Cheever written by Benjamin Cheever and published by Bloomsbury Publishing USA. This book was released on 2002-10-11 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1995, America was in the throes of downsizing fever. Many thousands then, as now, were losing their jobs to the corporate demand of more money for the top, by tightening the belt below. Unable to sell his latest novel, Ben Cheever started to think about what employment opportunities were out there. Selling Ben Cheever is the frank, self-effacing, and enlightening chronicle of his five years in the service industry. As we watch Ben confront his own demons about what a particular job means to him, we are compelled to consider how our egos are affected by not only what we do, but how we do it. Through his experiences, we begin to think about our approach to our own jobs and to confront our fears about what we would do if we didn't have them.
Author :United States. Congress. House. Select Committee on Small Business Publisher : ISBN 13 : Total Pages :152 pages Book Rating :4.3/5 (91 download)
Book Synopsis Committee Prints by : United States. Congress. House. Select Committee on Small Business
Download or read book Committee Prints written by United States. Congress. House. Select Committee on Small Business and published by . This book was released on 1962 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Investigations and Review Publisher : ISBN 13 : Total Pages :614 pages Book Rating :4.0/5 (18 download)
Book Synopsis Aviation Economics by : United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Investigations and Review
Download or read book Aviation Economics written by United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Investigations and Review and published by . This book was released on 1976 with total page 614 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis "Code of Massachusetts regulations, 2000" by :
Download or read book "Code of Massachusetts regulations, 2000" written by and published by . This book was released on 2000 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.
Book Synopsis Talk Back Barbie by : Lauren Fernandez
Download or read book Talk Back Barbie written by Lauren Fernandez and published by . This book was released on 2021-01-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Secret Service met their match when they hired a blonde, spunky, Southern debutante from Atlanta, Georgia to join the Uniformed Division. With a mouth on fire and a will that never breaks, the one and only "Talk Back Barbie" brings chaos and laughter everywhere she goes. When rules are made to be broken and trouble is her middle name, that begs the question: what in the world will "Talk Back Barbie" do next?
Book Synopsis Thank You for Your Service by : David Finkel
Download or read book Thank You for Your Service written by David Finkel and published by Macmillan + ORM. This book was released on 2013-10-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Book Synopsis Retirement from the Classified Civil Service of Superannuated Employees by : United States. President's Commission on Economy and Efficiency
Download or read book Retirement from the Classified Civil Service of Superannuated Employees written by United States. President's Commission on Economy and Efficiency and published by . This book was released on 1912 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Customization 4.0 by : Stephan Hankammer
Download or read book Customization 4.0 written by Stephan Hankammer and published by Springer. This book was released on 2018-06-20 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume presents the latest research from the worldwide mass customization & personalization (MCP) community bringing together new thoughts and results from various disciplines within the field. The chapters are based on papers from the MCPC 2017. The book showcases research and practice from authors that see MCP as an opportunity to extend or even revolutionize current business models. The current trends of Industrie 4.0, digital manufacturing, and the rise of smart products allow for a fresh perspective on MCP: Customization 4.0. The book places a new set of values in the centre of the debate: a world with finite resources, global population growth, and exacerbating climate change needs smart thinking to engage the most effective capabilities and resources. It discusses how Customization 4.0 fosters sustainable development and creates shared value for companies, customers, consumers, and the society as a whole. The chapters of this book are contributed by a wide range of specialists, offering cutting-edge research, as well as insightful advances in industrial practice in key areas. The MCPC 2017 has a strong focus on real life MCP applications, and this proceedings volume reflects this. MCP strategies aim to profit from the fact that people are different. Their objective is to turn customer heterogeneities into opportunities, hence addressing “long tail” business models. The objective of MCP is to provide goods and services that best serve individual customers’ needs with near mass production efficiency. This proceedings volume highlights the interdisciplinary work of thought leaders, technology developers, and researchers with corporate entrepreneurs putting these strategies into practice. Chapter 24 is open access under a CC BY 4.0 license via link.springer.com.
Book Synopsis Statutory Instruments Other Than Those of a Local, Personal, Or Temporary Character for the Year ... by : Great Britain
Download or read book Statutory Instruments Other Than Those of a Local, Personal, Or Temporary Character for the Year ... written by Great Britain and published by . This book was released on 1949 with total page 1698 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Third Networks and Services by : Mehmet Toy
Download or read book Third Networks and Services written by Mehmet Toy and published by Artech House. This book was released on 2017-03-31 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive new resource presents applications of MEF’s (Metro Ethernet Forum) Carrier Ethernet architecture and provides insight into building end-to-end systems with third network services like MPLS-TP, VPLS, and PBT. This book includes new use cases and explores the new MEF/CEN specifications, services, and applications. While providing a look into lifecycle service orchestration (LSO), virtualization, and cloud series, this book highlights the pros and cons of these technologies for service providers and enterprise network owners. Pseudowires architectures, control planes, mutisegment architecture, and multisegment pseudowire setup mechanisms are explained. Ethernet protection is explored, including Automatic Protection Switching (APS) entities, linear protection, ring protection, and link aggregations. This book covers Carrier Ethernet Traffic Management, Carrier Ethernet Operation Administration Management and Performance (OAMP), Circuit Emulation Services (CES), and Carrier Ethernet Local Management Interface (E-LIM). Full chapters on Provider Bridges (PB), Provider Backbone Bridges (PBB), Provider Backbone Transport (PBT), and information modeling are also included in this invaluable resource.
Download or read book Life, on the Line written by Grant Achatz and published by Penguin. This book was released on 2012-03-06 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: "One of America's great chefs" (Vogue) shares how his drive to cook immaculate food won him international renown-and fueled his miraculous triumph over tongue cancer. In 2007, chef Grant Achatz seemingly had it made. He had been named one of the best new chefs in America by Food & Wine in 2002, received the James Beard Foundation Rising Star Chef of the Year Award in 2003, and in 2005 he and Nick Kokonas opened the conceptually radical restaurant Alinea, which was named Best Restaurant in America by Gourmet magazine. Then, positioned firmly in the world's culinary spotlight, Achatz was diagnosed with stage IV squamous cell carcinoma-tongue cancer. The prognosis was grim, and doctors agreed the only course of action was to remove the cancerous tissue, which included his entire tongue. Desperate to preserve his quality of life, Grant undertook an alternative treatment of aggressive chemotherapy and radiation. But the choice came at a cost. Skin peeled from the inside of Grant's mouth and throat, he rapidly lost weight, and most alarmingly, he lost his sense of taste. Tapping into the discipline, passion, and focus of being a chef, Grant rarely missed a day of work. He trained his chefs to mimic his palate and learned how to cook with his other senses. As Kokonas was able to attest: The food was never better. Five months later, Grant was declared cancer-free, and just a few months following, he received the James Beard Foundation Outstanding Chef in America Award. Life, on the Line tells the story of a culinary trailblazer's love affair with cooking, but it is also a book about survival, about nurturing creativity, and about profound friendship. Already much- anticipated by followers of progressive cuisine, Grant and Nick's gripping narrative is filled with stories from the world's most renowned kitchens-The French Laundry, Charlie Trotter's, el Bulli- and sure to expand the audience that made Alinea the number-one selling restaurant cookbook in America last year. Watch a Video
Book Synopsis Rail Merger Legislation by : United States. Congress. Senate. Committee on the Judiciary
Download or read book Rail Merger Legislation written by United States. Congress. Senate. Committee on the Judiciary and published by . This book was released on 1962 with total page 1708 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations Publisher : ISBN 13 : Total Pages :934 pages Book Rating :4.0/5 (18 download)
Book Synopsis Department of Transportation and Related Agencies Appropriations for 1998 by : United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations
Download or read book Department of Transportation and Related Agencies Appropriations for 1998 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations and published by . This book was released on 1997 with total page 934 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Michigan Reports by : Michigan. Supreme Court
Download or read book Michigan Reports written by Michigan. Supreme Court and published by . This book was released on 1877 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Executive's Guide to Information Technology by : John Baschab
Download or read book The Executive's Guide to Information Technology written by John Baschab and published by John Wiley & Sons. This book was released on 2003-04-21 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functionó from application management to vendor management. IT management experts John Baschab and Jon Piot provide the techniques IT managers and executives need to accurately assess their current operations. Further, they offer a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. The authors begin by examining the symptoms and causes of waste, inefficiency and underperformance in typical IT departments before offering in-depth analysis of each operational area of IT management. They present current and emergent best practices for transforming the department into a world-class service organization. Packed with prescriptive advice and hard-earned insight, this comprehensive resource is organized into stand-alone chapters that provide quick access to important information when managers need it. In addition, spreadsheets, documents, and checklists are designed to aid in planning and decision-making and can be easily accessed on the included CD-ROM. Designed to help IT managers and top executives get the most out of their departments, their budget and themselves, the book covers such topics as: managing the department, establishing leadership roles, assessing the organization, cost management, project demand management, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs. With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. The book will help managers improve their performance and stature within their organizations by providing the tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions. Executives will understand how to work effectively with the CIO or IT director, as well as provide constructive management input to the IT function, achieving the best return on their IT assets.
