Unleashing Excellence

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Auditing and Assurance Services

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Author :
Publisher : Prentice Hall
ISBN 13 : 9780133125634
Total Pages : 842 pages
Book Rating : 4.1/5 (256 download)

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Book Synopsis Auditing and Assurance Services by : Alvin A. Arens

Download or read book Auditing and Assurance Services written by Alvin A. Arens and published by Prentice Hall. This book was released on 2013-01-29 with total page 842 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Includes coverage of international standards and global auditing issues, in addition to coverage of PCAOB Auditing Standards, the risk assessment SASs, the Sarbanes/Oxley Act, and Section 404 audits."

The Ultimate Guide to Retirement in South Africa

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Publisher : Penguin Random House South Africa
ISBN 13 : 1776096819
Total Pages : 313 pages
Book Rating : 4.7/5 (76 download)

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Book Synopsis The Ultimate Guide to Retirement in South Africa by : Bruce Cameron

Download or read book The Ultimate Guide to Retirement in South Africa written by Bruce Cameron and published by Penguin Random House South Africa. This book was released on 2023-06-27 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do you need to do to retire in comfort? What are the right choices to make before and after you retire? What are the mistakes that you need to avoid? How can you secure a sustainable income for the rest of your life? For many people, retirement is a challenging prospect, particularly in the current environment, with changing regulations, high inflation and volatile investment markets. But it is still possible to retire financially secure. The important thing is to start planning now, and this book will help you to do that. The Ultimate Guide to Retirement provides a practical and comprehensive overview of the vital issues that impact on retirement, such as taxa­tion, investments, healthcare, estate planning and where to live when retired. It also identifies warning signs to look out for in order to avoid financial troubles. This fully updated edition is based on the 2023 Budget figures and takes account of changes in legislation, tax and retirement products. Written in clear and straightforward language by well-known journ This fully updated edition is based on the 2023 Budget figures and takes account of changes in legislation, tax and retirement products. alist Bruce Cameron and respected financial planner Wouter Fourie, this is the ultimate guide to help you achieve a secure and successful retirement

Bull's-Eye! The Ultimate How-To Marketing and Sales Guide for CPAs

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0870518712
Total Pages : 464 pages
Book Rating : 4.8/5 (75 download)

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Book Synopsis Bull's-Eye! The Ultimate How-To Marketing and Sales Guide for CPAs by : Tracy C. Warren

Download or read book Bull's-Eye! The Ultimate How-To Marketing and Sales Guide for CPAs written by Tracy C. Warren and published by John Wiley & Sons. This book was released on 2016-11-21 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by PCPS and the Association for Accounting Marketing Whether your firm is getting back into the full swing of marketing and you are looking for some new ideas to jumpstart your sales efforts, or you are getting serious about business development for the first time, this book is designed for you. Its purpose is to inspire, teach, and provide you with practical insight to help build results-oriented marketing and sales programs in your organization. Bull’s-Eye is a collaboration of 37 of the industry’s most successful marketing and sales minds. Collectively these gifted professionals have served as pioneering practitioners inside the profession, and as outside advisors and thought leaders for hundreds, even thousands of CPAs and their firms. They give you an insider’s view of what it takes to build marketing initiatives that produce results. Through the principles, best practices and case studies shared in the book, you can see success doesn’t happen by chance, but through careful planning, development, and implementation of well-designed processes, systems, and tools. This compendium of marketing know-how shows you how to build your marketing team, implement marketing techniques that get you noticed, connect the dots between marketing and sales, measure results, and much, much more.

Official (ISC)2 Guide to the HCISPP CBK

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Author :
Publisher : CRC Press
ISBN 13 : 1040055494
Total Pages : 291 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Official (ISC)2 Guide to the HCISPP CBK by : Steven Hernandez

Download or read book Official (ISC)2 Guide to the HCISPP CBK written by Steven Hernandez and published by CRC Press. This book was released on 2018-11-14 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: HealthCare Information Security and Privacy Practitioners (HCISPPSM) are the frontline defense for protecting patient information. These are the practitioners whose foundational knowledge and experience unite healthcare information security and privacy best practices and techniques under one credential to protect organizations and sensitive patient data against emerging threats and breaches. The Official (ISC)2 (R) Guide to the HCISPPSM CBK (R) is a comprehensive resource that provides an in-depth look at the six domains of the HCISPP Common Body of Knowledge (CBK). This guide covers the diversity of the healthcare industry, the types of technologies and information flows that require various levels of protection, and the exchange of healthcare information within the industry, including relevant regulatory, compliance, and legal requirements. Numerous illustrated examples and tables are included that illustrate key concepts, frameworks, and real-life scenarios. Endorsed by the (ISC)(2) and compiled and reviewed by HCISPPs and (ISC)(2) members, this book brings together a global and thorough perspective on healthcare information security and privacy. Utilize this book as your fundamental study tool in preparation for the HCISPP certification exam.

Official (ISC)2 Guide to the CISSP CBK

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Author :
Publisher : CRC Press
ISBN 13 : 1439809607
Total Pages : 964 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Official (ISC)2 Guide to the CISSP CBK by : Steven Hernandez CISSP

Download or read book Official (ISC)2 Guide to the CISSP CBK written by Steven Hernandez CISSP and published by CRC Press. This book was released on 2009-12-22 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: With each new advance in connectivity and convenience comes a new wave of threats to privacy and security capable of destroying a company's reputation, violating a consumer's privacy, compromising intellectual property, and in some cases endangering personal safety. This is why it is essential for information security professionals to stay up to da

Ultimate Guide of Purchaser

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Author :
Publisher : iUniverse
ISBN 13 : 1663252904
Total Pages : 201 pages
Book Rating : 4.6/5 (632 download)

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Book Synopsis Ultimate Guide of Purchaser by : James K. Hawkins

Download or read book Ultimate Guide of Purchaser written by James K. Hawkins and published by iUniverse. This book was released on 2023-05-25 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: In my career as a purchasing professional, I had to resort to publications on Corporate Purchasing, but the ones I consulted did not address several important subjects. Hence the motivation to write The Ultimate Guide of Purchaser, with over 30,000 copies sold. Nevertheless, renewing the book is indispensable; several new topics are in this edition. Purchasing areas evolve quickly. Decades ago, tools were simple, with almost no electronic resources, and it took days to receive proposals. The focus was on Sales, without valuing Purchases, as if it were possible to survive without competitive costs! Organizational transformations, the reduction of structures, and the change of paradigms require different skills from purchasers to succeed. They participate in defining the purchasing strategy, develop tools to evaluate the supplier's performance, and are vital in implementing Strategic Sourcing and Global Sourcing, for example. When buying a good or service, the purchaser must assess the impact on other processes in the organization's production or operational chain. A company's profits depend on selling well and buying well. Knowing how to negotiate, purchase, and differentiate opportunities from pitfalls are skills that reduce costs and increase earnings. The Ultimate Guide of Purchaser analyzes industrial, service, and commercial acquisitions, and it is worth highlighting how the backbone of procurement procedures is similar in different branches. The book offers valuable insights and serves beginners and those with years in the field. The Ultimate Guide of Purchaser is also helpful for students to learn how to work in purchasing or logistics. Progressing in your career requires adapting to new challenges, and such a task is practically unfeasible without theoretical and practical support, and offering such resources is our modest intention. The development and updating of the book took years, aiming to provide qualified and beneficial information for you, reader!

Amazon Web Services: the Definitive Guide for Beginners and Advanced Users

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Author :
Publisher : Bentham Science Publishers
ISBN 13 : 9815165836
Total Pages : 207 pages
Book Rating : 4.8/5 (151 download)

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Book Synopsis Amazon Web Services: the Definitive Guide for Beginners and Advanced Users by : Parul Dubey

Download or read book Amazon Web Services: the Definitive Guide for Beginners and Advanced Users written by Parul Dubey and published by Bentham Science Publishers. This book was released on 2023-10-19 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amazon Web Services: A Comprehensive Guide for Beginners and Advanced Users is your go-to companion for learning and mastering AWS. It presents 10 easy-to-read chapters that build a foundation for cloud computing while also equipping readers with the skills necessary to use AWS for commercial projects. Readers will learn how to use AWS cloud computing services for seamless integrations, effective monitoring, and optimizing cloud-based web applications. What you will learn from this guide: 1. Identity and Access Management in AWS: Learn about IAM roles, security of the root account, and password policies, ensuring a robust foundation in access management. 2. Amazon EC2 Instance: Explore the different types of EC2 instances, pricing strategies, and hands-on experiences to launch, manage, and terminate EC2 instances effectively. This knowledge will help to make informed choices about pricing strategies. 3. Storage Options and Solutions: A detailed examination of storage options within Amazon EC2 instances. Understanding Amazon Elastic Block Store (EBS), Amazon Elastic File Storage (EFS), and more, will enhance your ability to handle data storage efficiently. 4. Load Balancing and Auto Scaling: Learn about different types of load balancers and how auto-scaling groups operate, to master the art of managing varying workloads effectively. 5. Amazon Simple Storage Service (S3): Understand S3 concepts such as buckets, objects, versioning, storage classes, and practical applications. 6. AWS Databases and Analytics: Gain insights into modern databases, AWS cloud databases, and analytics services such as Amazon Quicksight, AWS Glue, and Amazon Redshift. 7. Compute Services and Integrations: Understand the workings of Docker, virtual machines, and various compute services offered by AWS, including AWS Lambda and Amazon Lightsail, Amazon MQ and Amazon SQS. 8. Cloud Monitoring: Understand how to set up alarms, analyze metrics, and ensure the efficient monitoring of your cloud environment using Amazon CloudWatch and CloudTrail. Key Features: Comprehensive Introduction to Cloud Computing and AWS Guides readers to the complete set of features in AWS Easy-to-understand language and presentation with diagrams and navigation guides References for further reading Whether you're a student diving into cloud specialization as part of your academic curriculum or a professional seeking to enhance your skills, this guide provides a solid foundation for learning the potential of the AWS suite of applications to deploy cloud computing projects.

Quality Planning and Assurance

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 9781119819301
Total Pages : 0 pages
Book Rating : 4.8/5 (193 download)

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Book Synopsis Quality Planning and Assurance by : Herman Tang

Download or read book Quality Planning and Assurance written by Herman Tang and published by John Wiley & Sons. This book was released on 2021-12-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Quality planning has been a fundamental industrial practice for several decades, yet there are few comprehensive quality planning textbooks dedicated to the understanding of this subject at the undergraduate and graduate levels. In the quality field, professionals often consider Toyota as a role model for best practices. While one can learn Toyota quality for its principles, its specific practices are not necessarily applicable for every situation. In The Toyota Way to Service Excellence, Dr. Liker and Ross stated, "the Toyota Way training was designed to teach principles rather than specific methodology" (p.32). Similarly, this book focuses on the fundamental principles of quality planning, and extrapolates on their applications in various industries throughout each chapter. For current and future quality professionals, you can start learning these principles, with supporting application examples in this book, and later apply them towards your unique applications. Like one of my students said, "What I enjoyed most about this course was taking the information learned in this course and being able to utilize it within the industry that I currently work in.""--

Guidelines for Optimizing the Risk and Cost of Materials QA Programs

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Author :
Publisher : National Academies Press
ISBN 13 : 0309451833
Total Pages : 209 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Guidelines for Optimizing the Risk and Cost of Materials QA Programs by : National Academies of Sciences, Engineering, and Medicine

Download or read book Guidelines for Optimizing the Risk and Cost of Materials QA Programs written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-05-25 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s National Cooperative Highway Research Program (NCHRP) Research Report 838: Guidelines for Optimizing the Risk and Cost of Materials QA Programs proposes guidelines for optimizing the risk and cost of materials quality assurance (QA) programs. It develops a methodology for establishing a materials QA program that optimizes risk and cost by providing appropriate types, levels, and frequencies of agency testing and inspection for transportation projects across their full range of type, size, complexity, and project-delivery method.

Ninja Air Fryer Cookbook for Beginners

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Author :
Publisher : Megan Buckley
ISBN 13 :
Total Pages : 237 pages
Book Rating : 4./5 ( download)

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Book Synopsis Ninja Air Fryer Cookbook for Beginners by : Megan Buckley

Download or read book Ninja Air Fryer Cookbook for Beginners written by Megan Buckley and published by Megan Buckley. This book was released on 2021-07-20 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are kitchen appliances to suit every need, but who has enough counter and cabinet space to satisfy them all? Ninja Air Fryer. Unlike any gadget, this new multicooker can fry, pressure cook, or slow cook just about anything at your whim. And surprisingly, it does all three things extraordinarily well. It's a bargain and a space saver compared to all the appliances it can help you replace. Are you looking for a tool that allows you to cook in a short time, in simplicity, and of excellent quality? Then you have come to the right place! Ninja Air Fryer is for you! This ultimate book will guide you to grill any food with your Ninja Air Fryer at its best, learning its multiple functions and how to deal right with this new friend that lives in your kitchen. The combination of your Ninja Air Fryer Grill and this guide will deliver to you, family, and friends many mouth-watering meals, you could not enjoy more. In this book, you will: · Clearly Understand How Ninja Air Fryer Works, to appreciate how the cooking results in all its mode are excellent, it's easy to use, and you'll end up eating tasty, evenly cooked meals that are healthy too. · Discover All the Benefits You Receive from Cooking With Such a Device, such as having a diet fry; you can cook your favorite foods without oil and odors at home. · Learn, Even if Beginner, to Cook Step-by-Step in complete freedom, following the recipes and the detailed procedures provided inside. You will enjoy cooking for family and friends like you have never done before, and meals will taste healthy and delicious as if you were eating at your favorite restaurant. · Be Gifted with 200 Incredibly Tasty, Delicious and Affordable Recipes, with color images, to grill every day something healthy and new, avoiding to bother everybody with the same old food. · Find a Very Useful Recipes Catalogue so that it will be easy for you to find what you are looking for without losing time in your busy everyday life. · … & Lot More! You will be pleasantly surprised by the result obtained from this deep fryer. It is undoubtedly an efficient, valid product, which manages to do its job excellently. You will experience its ease of use and incredible practicality: it is a very functional and practical product. The home use has a huge advantage: you can not only fry, but roast, toast, and cook as if it were an oven. You will find it very useful that the various components can be easily disassembled and washed in the dishwasher, plus the cooking is really healthy and pretty perfect. The Ninja Air Fryer is more than a cookbook; everything you need to get started is right here inside this grilling guide. Order Your Copy Now and Take Your Indoor Grilling and Air Frying to Perfection!

Business Continuity Management

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Author :
Publisher : Rothstein Publishing
ISBN 13 : 1931332762
Total Pages : 495 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis Business Continuity Management by : Andrew Hiles

Download or read book Business Continuity Management written by Andrew Hiles and published by Rothstein Publishing. This book was released on 2014-09-30 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: At this critical point in your Business Continuity Management studies and research, you need one definitive, comprehensive professional textbook that will take you to the next step. In his 4th edition of Business Continuity Management: Global Best Practices, Andrew Hiles gives you a wealth of real-world analysis and advice – based on international standards and grounded in best practices -- a textbook for today, a reference for your entire career. With so much to learn in this changing profession, you don't want to risk missing out on something you’ll need later. Does one of these describe you? Preparing for a Business Continuity Management career, needing step-by-step guidelines, Working in BCM, looking to deepen knowledge and stay current -- and create, update, or test a Business Continuity Plan. Managing in BCM, finance, facilities, emergency preparedness or other field, seeking to know as much as much as possible to make the decisions to keep the company going in the face of a business interruption. Hiles has designed the book for readers on three distinct levels: Initiate, Foundation, and Practitioner. Each chapter ends with an Action Plan, pinpointing the primary message of the chapter and a Business Continuity Road Map, outlining the actions for the reader at that level. NEW in the 4th Edition: Supply chain risk -- extensive chapter with valuable advice on contracting. Standards -- timely information and analysis of global/country-specific standards, with detailed appendices on ISO 22301/22313 and NFPA 1600. New technologies and their impact – mobile computing, cloud computing, bring your own device, Internet of things, and more. Case studies – vivid examples of crises and disruptions and responses to them. Horizon scanning of new risks – and a hint of the future of BCM. Professional certification and training – explores issues so important to your career. Proven techniques to win consensus on BC strategy and planning. BCP testing – advice and suggestions on conducting a successful exercise or test of your plan To assist with learning -- chapter learning objectives, case studies, real-life examples, self-examination and discussion questions, forms, checklists, charts and graphs, glossary, and index. Downloadable resources and tools – hundreds of pages, including project plans, risk analysis forms, BIA spreadsheets, BC plan formats, and more. Instructional Materials -- valuable classroom tools, including Instructor’s Manual, Test Bank, and slides -- available for use by approved adopters in college courses and professional development training.

The ISO/TS 16949 Answer Book

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Author :
Publisher : Paton Professional
ISBN 13 : 9781932828009
Total Pages : 276 pages
Book Rating : 4.8/5 (28 download)

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Book Synopsis The ISO/TS 16949 Answer Book by : Radley M. Smith

Download or read book The ISO/TS 16949 Answer Book written by Radley M. Smith and published by Paton Professional. This book was released on 2004 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Assurance Implementation in Research Labs

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Author :
Publisher : Springer Nature
ISBN 13 : 9811630747
Total Pages : 247 pages
Book Rating : 4.8/5 (116 download)

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Book Synopsis Quality Assurance Implementation in Research Labs by : Akshay Anand

Download or read book Quality Assurance Implementation in Research Labs written by Akshay Anand and published by Springer Nature. This book was released on 2021-08-17 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive and timely compilation of strategy, methods, and implementation of a proof of concept modified quality module of Good Laboratory Practices (GLP). This text provides a historical overview of GLP and related standards of quality assurance practices in clinical testing laboratories as well as basic research settings. It specifically discusses the need and challenges in audit, documentation, and strategies for its implications in system-dependent productivity striving research laboratories. It also describes the importance of periodic training of study directors as well as the scholars for standardization in research processes. This book describes different documents required at various time points of a successful Ph.D and post-doc tenure along with faculty training besides entire lab establishments. Various other areas including academic social responsibility and quality assurance in the developing world, lab orientations, and communication, digitization in data accuracy, auditability and back traceability have also been discussed. This book will be a preferred source for principal investigators, research scholars, and industrial research centers globally. From the foreword by Ratan Tata, India “This book will be a guide for students and professionals alike in quality assurance practices related to clinical research labs. The historical research and fundamental principles make it a good tool in clinical research environments. The country has a great need for such a compilation in order to increase the application of domestic capabilities and technology”

The Ultimate Guide to Retirement in South Africa (2nd edition)

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Author :
Publisher : Penguin Random House South Africa
ISBN 13 : 1776094905
Total Pages : 243 pages
Book Rating : 4.7/5 (76 download)

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Book Synopsis The Ultimate Guide to Retirement in South Africa (2nd edition) by : Bruce Cameron

Download or read book The Ultimate Guide to Retirement in South Africa (2nd edition) written by Bruce Cameron and published by Penguin Random House South Africa. This book was released on 2019-07-01 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people are rich for a single day in their lives: the day they retire and receive their retirement savings. This moment is more critical than many people realise – it marks the change from saving for retirement to drawing an income from savings that will ideally sustain them until they die. All too often, pensioners end up struggling financially because they make the wrong decisions after they retire. It is crucial for retirees to apply themselves to securing a sustainable income. This book provides a comprehensive overview of the vital issues that impact on retirement, such as taxation, investments, healthcare, estate plan¬ning and where to live when retired. It also identifies warning signs to look out for in order to avoid financial troubles. Written in clear and straightforward language by well-known journalist Bruce Cameron and respected financial planner Wouter Fourie, this is the ultimate guide to help you achieve a secure and successful retirement.

FEMA Publications Catalog

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Author :
Publisher :
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.M/5 ( download)

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Book Synopsis FEMA Publications Catalog by : United States. Federal Emergency Management Agency

Download or read book FEMA Publications Catalog written by United States. Federal Emergency Management Agency and published by . This book was released on 1985 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The New Whistleblower's Handbook

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1493028820
Total Pages : 569 pages
Book Rating : 4.4/5 (93 download)

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Book Synopsis The New Whistleblower's Handbook by : Stephen M. Kohn

Download or read book The New Whistleblower's Handbook written by Stephen M. Kohn and published by Rowman & Littlefield. This book was released on 2017-07-01 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated edition of the first-ever consumer guide to whistleblowing by the nation’s leading whistleblower attorney The newest edition of The Whistleblower’s Handbook brings the most comprehensive and authoritative guide to exposing workplace wrongdoing up-to-date with new information on wildlife whistleblowing, auto safety whistleblowing, national security whistleblowing, and ocean pollution whistleblowing. It also includes a new “Toolkit” for international whistleblowers. This essential guide explains nearly all federal and state laws regarding whistleblowing, and in the step-by-step bulk of the book, presents more than twenty must-follow rules for whistleblowers—from finding the best federal and state laws to the dangers of blindly trusting internal corporate “hotlines” to obtaining the proof you need to win the case.