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Application Service Management Complete Self Assessment Guide
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Book Synopsis Control Self Assessment by : Andy Wynne
Download or read book Control Self Assessment written by Andy Wynne and published by John Wiley & Sons. This book was released on 1999-07-09 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: CSA has been implemented in several organizations and many more are looking for practical guidance on its form, application and operation.
Book Synopsis ITSM Process Assessment Supporting ITIL (TIPA) by : Béatrix Barafort
Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Book Synopsis The Shortcut Guide to IT Service Management and Automation by : Rebecca Herold
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Software License Management Study Guide by : ECP Media LC
Download or read book Software License Management Study Guide written by ECP Media LC and published by IBSMA.com. This book was released on 2009-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ISO/IEC 20000:2011 - A Pocket Guide by : Mart Rovers
Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2020-06-10 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.
Book Synopsis Journal of Human Services Abstracts by :
Download or read book Journal of Human Services Abstracts written by and published by . This book was released on 1981 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The AUPHA Manual of Health Services Management by : Robert J. Taylor
Download or read book The AUPHA Manual of Health Services Management written by Robert J. Taylor and published by Jones & Bartlett Learning. This book was released on 1994 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: With contributions from more than 30 authorities in the field, this reference covers topics varying from management techniques to strategic planning, To ownership and governance, To a department-by-department breakdown of health care facility support services.
Book Synopsis ICMLG2013 Proceedings of the International Conference on Management, Leadership and Governance by :
Download or read book ICMLG2013 Proceedings of the International Conference on Management, Leadership and Governance written by and published by Academic Conferences Limited. This book was released on 2013 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Research in Education written by and published by . This book was released on 1972 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis New Routes to Human Services by : Risha W Levinson, DSW
Download or read book New Routes to Human Services written by Risha W Levinson, DSW and published by Springer Publishing Company. This book was released on 2002-02-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised edition of the 1988 book on Information and Referral Networks: Doorways to Human Services has been designed to present an updated report on the continuous and dramatic expansion of Information and Referral (I&R) services that has occurred since its early beginnings in the 1960s, The current revised edition recognizes the enormous impact of information technology that has literally opened up new routes to the human services, thereby providing unprecedented opportunities for facilitating access to the complex systems of health and social services, jointly referred to as the human services.
Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen
Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Book Synopsis Health Care Service Management by : Marie Eloïse Muller
Download or read book Health Care Service Management written by Marie Eloïse Muller and published by Juta and Company Ltd. This book was released on 2006 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive management manual brings together a holistic philosophy of health care, an overview of good business practices, and guidelines for compliance to national and international hospital accreditation standards. Chapters cover conceptual frameworks for health service delivery, strategic planning, good governance, financial management, human resource management, and continuous quality improvement. The philosophy of Ubuntu, the African notion that everyone in a community is responsible for the welfare of its members, is also discussed as a necessary consideration in all heath care decisions.
Book Synopsis Capacity Management - A Practitioner Guide by : Annelies van der Veen
Download or read book Capacity Management - A Practitioner Guide written by Annelies van der Veen and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan
Book Synopsis The Theory of Culture-Specific Total Quality Management by : Carlos Noronha
Download or read book The Theory of Culture-Specific Total Quality Management written by Carlos Noronha and published by Springer. This book was released on 2002-05-10 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.
Book Synopsis Software Engineering Research, Management and Applications 2009 by : Roger Lee
Download or read book Software Engineering Research, Management and Applications 2009 written by Roger Lee and published by Springer. This book was released on 2009-11-24 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 7th ACIS International Conference on Software Engineering Research, Management and Applications (SERA 2009) was held on Hainan Island, China from December 2 – 4. SERA ’09 featured excellent theoretical and practical contributions in the areas of formal methods and tools, requirements engineering, software process models, communication systems and networks, software quality and evaluation, software engineering, networks and mobile computing, parallel/distributed computing, software testing, reuse and metrics, database retrieval, computer security, software architectures and modeling. Our conference officers selected the best 17 papers from those papers accepted for presentation at the conference in order to publish them in this volume. The papers were chosen based on review scores submitted by members or the program committee, and underwent further rigorous rounds of review.
Book Synopsis School Health Index for Physical Activity and Healthy Eating by : Centers for Disease Control and Prevention (U.S.)
Download or read book School Health Index for Physical Activity and Healthy Eating written by Centers for Disease Control and Prevention (U.S.) and published by . This book was released on 2000 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This tool can help a school to assess its physical activity and nutrition policies and programs based on national standards and guidelines.
Download or read book SHI written by and published by . This book was released on 2005 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resources to help schools assess and improve its physical activity, health eating, tobacco-use preventionn, safety, and asethma policies and programs.
