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Author : Ruth G. Newman
Publisher : D C Heath & Company
ISBN 13 : 9780669063448
Total Pages : 626 pages
Book Rating : 4.0/5 (634 download)
Download or read book Communicating in Business Today written by Ruth G. Newman and published by D C Heath & Company. This book was released on 1987-01-01 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Air University Press
Publisher :
ISBN 13 : 9781079362404
Total Pages : 86 pages
Book Rating : 4.3/5 (624 download)
Download or read book Listening Effectively written by Air University Press and published by . This book was released on 2019-07-09 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone can be a better listener. Using the concepts of what we think, feel, and do about listening, Dr. Kline promotes the need for honing this often neglected communication skill. He presents logical, practical methods that will help you to become a better listener in your personal and professional life in everyday and critical situations.Listening is the neglected communication skill. While all of us have had instruction in reading, writing, and speaking, few have had any formal instruction in listening. This void in our education is especially interesting in light of research showing that most of us spend seven of every 10 minutes we are awake in some form of communication activity. Of these seven minutes (or 70 percent of the time we are awake), 10 percent is spent writing, 15 percent reading, 30 percent talking, and 45 percent listening.
Author : Michael Purdy
Publisher : University Press of America
ISBN 13 : 9780761804611
Total Pages : 364 pages
Book Rating : 4.8/5 (46 download)
Download or read book Listening in Everyday Life written by Michael Purdy and published by University Press of America. This book was released on 1997 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the role listening plays in our personal and professional lives, and provides steps we can take to strengthen our own listening skills. Each chapter was written specifically for this book with the intention of introducing the reader to the major theories that affect the processes of listening, and to the impact of listening behavior on our own ability to be effective communicators. Contents: Forward, Ralph Nichols; Preface, Deborah Borisoff and Michael Purdy; Introduction: Why Listening? Deborah Borisoff and Michael Purdy; PART I: Processes and Contexts of Listening; What is Listening?, Michael Purdy; Intrapersonal and Interpersonal Listening: Self Listening and Conscious Action, Michael Purdy; Gender and Listening: Values Revalued, Deborah Borisoff and Dan Hahn; Intercultural Listening, Dean Thomlison; Managing Interpersonal and Team Conflict: Listening Strategies, Patrice Johnson, and Kittie Watson; The New Digital Presence: Listening, Access, and Computer-Mediated Life, Rob Anderson; Listening as an Indiscreet Public Act or Eavesdropping Can Be Fun, Gary Gumpert and Susan J. Drucker; PART II: Listening in the Professions; Listening in the Educational Environment, Carolyn Coakley and Andrew Wolvin; Listening Training: The Key to Success in Today's Organizations, Lyman K. Steil; Listening in the Service Industries: It Makes Good Cents, Judi Brownell; Listening and the Helping Professions, William Arnold; The Lawyer-Client Encounter: Listening for Facts and Relationship, David A. Victor and Cindy Rhodes Victor; Listening: A Crucial Competency for Effective Health Care Delivery, Gary Krepd, Ellen Bonaguro, and Jim Query; Listening in Journalism: All the News We've Heard About That's Fit to Print, Rob Anderson and Mike Killenberg; PART III: Conclusion; Steps to Strengthen Listening Ability, Deborah Borisoff and Michael Purdy; About the Contributors.
Author : Andrew D. Wolvin
Publisher : John Wiley & Sons
ISBN 13 : 1444359371
Total Pages : 332 pages
Book Rating : 4.4/5 (443 download)
Download or read book Listening and Human Communication in the 21st Century written by Andrew D. Wolvin and published by John Wiley & Sons. This book was released on 2011-09-13 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together top listening scholars from a range of disciplines and real world perspectives, Listening and Human Communication in the 21st Century offers a state-of-the-art overview of what we know and think about listening behavior in the 21st century. Introduces students to the core issues listening theory and practice Includes student friendly features such as editorial introductions to each section and questions for further reflection at the end of each chapter Discussion ranges from historical perspectives to present theory, to teaching and performing listening in the classroom, in health care, and in corporate settings
Author : Judi Brownell
Publisher : Routledge
ISBN 13 : 1317346734
Total Pages : 386 pages
Book Rating : 4.3/5 (173 download)
Download or read book Listening written by Judi Brownell and published by Routledge. This book was released on 2015-09-21 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listening takes an experiential approach to listening instruction, providing extensive applications and cases within the context of a sound theoretical framework. The text encourages students to view listening as a process involving six interrelated components which are developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, students develop an understanding of the listening process and gain powerful listening skills. The fifth edition continues to explore the impact of culture, technology, and globalization, and raises timely ethical questions to promote students’ consideration of the responsibilities associated with listening in today’s complex world. Self-assessment, activities, and case studies further distinguish this engaging text. Students will readily recognize the important role listening plays in helping them achieve their personal and professional goals while they become more engaged and informed citizens.
Author : Linda M. Gross Cheliotes
Publisher : Corwin Press
ISBN 13 : 154431969X
Total Pages : 121 pages
Book Rating : 4.5/5 (443 download)
Download or read book Coaching Conversations written by Linda M. Gross Cheliotes and published by Corwin Press. This book was released on 2018-04-13 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focus the power of your collaborative school community with powerful coaching conversations! Effective coaching conversations are powerful tools to rally your school-community stakeholders to work collaboratively toward transformation, and, ultimately, share in success. The Second Edition of this best-selling handbook includes new neuroscientific research that demonstrates the potential for change in schools and expands the approach to cover teacher/student interaction. In addition to learning techniques to engage and motivate, readers will also discover how to: Develop relational trust within the school to heighten personal growth and learning Utilize the power of committed listening, intentional conversations, and nonjudgmental feedback Create positive changes in how people think and interact
Author : Paul Bloom
Publisher : HarperCollins
ISBN 13 : 0062339354
Total Pages : 190 pages
Book Rating : 4.0/5 (623 download)
Download or read book Against Empathy written by Paul Bloom and published by HarperCollins. This book was released on 2016-12-06 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.
Author : Ximena Vengoechea
Publisher : Penguin
ISBN 13 : 0593087062
Total Pages : 337 pages
Book Rating : 4.5/5 (93 download)
Download or read book Listen Like You Mean It written by Ximena Vengoechea and published by Penguin. This book was released on 2021-03-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses.” —Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLife For many of us, listening is simply something we do on autopilot. We hear just enough of what others say to get our work done, maintain friendships, and be polite with our neighbors. But we miss crucial opportunities to go deeper—to give and receive honest feedback, to make connections that will endure for the long haul, and to discover who people truly are at their core. Fortunately, listening can be improved—and Ximena Vengoechea can show you how. In Listen Like You Mean It, she offers an essential listening guide for our times, revealing tried-and-true strategies honed in her own research sessions and drawn from interviews with marriage counselors, podcast hosts, life coaches, journalists, filmmakers, and other listening experts. Through Vengoechea’s set of scripts, key questions, exercises, and illustrations, you’ll learn to: • Quickly build rapport with strangers • Ask the right questions to deepen a conversation • Pause at the right time to encourage vulnerability • Navigate a conversation that’s gone off the rails Now more than ever, we need to feel heard, connected, and understood in a world that keeps turning up the volume. Warm, funny, and immensely practical, this book shows you how.
Author : William R. Miller
Publisher : Wipf and Stock Publishers
ISBN 13 : 1532634854
Total Pages : 88 pages
Book Rating : 4.5/5 (326 download)
Download or read book Listening Well written by William R. Miller and published by Wipf and Stock Publishers. This book was released on 2018-01-03 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a good listener? How well do you really know the people around you? A capacity for empathic understanding is hard-wired in our brains, but its full expression involves particular listening skills that are seldom learned through ordinary experience. Through clear explanation, specific examples, and practical exercises, Dr. Miller offers a step-by-step process for developing your skillfulness in empathic listening. With a solid basis in sixty years of scientific research, these communication skills are not limited to professionals, and can be learned and applied in your everyday life. Instead of assuming that you know the meaning of what you think you heard, empathic listening lets you develop a more accurate understanding and prevent miscommunication. Empathic understanding can help to deepen personal relationships, alleviate conflict, communicate across differences, and promote positive change. The author also discusses skills for expressing yourself clearly, and for strengthening close relationships and friendships. Through empathic understanding you have access to life experience far beyond your own, and over time, listening well and deeply becomes a way of being, fostering a compassionate and patient acceptance of human frailties--those of others as well as your own.
Author : Senel Poyrazli
Publisher : SAGE Publications
ISBN 13 : 1452281114
Total Pages : 257 pages
Book Rating : 4.4/5 (522 download)
Download or read book International Case Studies in Mental Health written by Senel Poyrazli and published by SAGE Publications. This book was released on 2012-04-30 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Senel Poyrazli's and Chalmer Thompson's International Case Studies in Mental Health presents a variety of global cases from both developed and developing countries, detailing descriptions of the people who are seeking help to eliminate their distress and of the exceptional practitioners who provide the help. In most of the cases, the practitioner is someone who shares a similar heritage with her or his help-seeker, and who is influenced at least partly by Western psychotherapy traditions. Each chapter also is a showcase of how scholars pair up with mental health practitioners to create a work that weaves together contextual and individual qualities to inform an understanding of the help-seeker and the intervention. This book aims to help prepare both mental health trainees and practicing professionals to be effective in the provision of healing in their work with people in different regions of the world. Consequently, the authors hope to offer practitioners a glimpse of what can be achieved in these regions by people whose reputations within the respective communities are strong.
Author : Julian Barnes
Publisher : Vintage
ISBN 13 : 0307957330
Total Pages : 158 pages
Book Rating : 4.3/5 (79 download)
Download or read book The Sense of an Ending written by Julian Barnes and published by Vintage. This book was released on 2011-10-05 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: BOOKER PRIZE WINNER • NATIONAL BESTSELLER • A novel that follows a middle-aged man as he contends with a past he never much thought about—until his closest childhood friends return with a vengeance: one of them from the grave, another maddeningly present. A novel so compelling that it begs to be read in a single setting, The Sense of an Ending has the psychological and emotional depth and sophistication of Henry James at his best, and is a stunning achievement in Julian Barnes's oeuvre. Tony Webster thought he left his past behind as he built a life for himself, and his career has provided him with a secure retirement and an amicable relationship with his ex-wife and daughter, who now has a family of her own. But when he is presented with a mysterious legacy, he is forced to revise his estimation of his own nature and place in the world.
Author : Valerie Lynn Manusov
Publisher : Psychology Press
ISBN 13 : 113570421X
Total Pages : 606 pages
Book Rating : 4.1/5 (357 download)
Download or read book The Sourcebook of Nonverbal Measures written by Valerie Lynn Manusov and published by Psychology Press. This book was released on 2014-04-04 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Sourcebook of Nonverbal Measures provides a comprehensive discussion of research choices for investigating nonverbal phenomena. The volume presents many of the primary means by which researchers assess nonverbal cues. Editor Valerie Manusov has collected both well-established and new measures used in researching nonverbal behaviors, illustrating the broad spectrum of measures appropriate for use in research, and providing a critical resource for future studies. With chapters written by the creators of the research measures, this volume represents work across disciplines, and provides first-hand experience and thoughtful guidance on the use of nonverbal measures. It also offers research strategies researchers can use to answer their research questions; discussions of larger research paradigms into which a measure may be placed; and analysis tools to help researchers think through the research choices available to them. With its thorough and pragmatic approach, this Sourcebook will be an invaluable resource for studying nonverbal behavior. Researchers in interpersonal communication, psychology, personal relationships, and related areas will find it to be an essential research tool.
Author : Carl R. Rogers
Publisher : Mockingbird Press
ISBN 13 : 9781953450241
Total Pages : 40 pages
Book Rating : 4.4/5 (52 download)
Download or read book Active Listening written by Carl R. Rogers and published by Mockingbird Press. This book was released on 2021-03-03 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Active Listening is a short 1957 work by Drs. Carl R. Rogers and Richard E. Farson, two influential American psychologists. The work brings the counselling technique of active listening to the layperson, demonstrating how it can be applied to interactions between an employee and employer. Carl R. Rogers (1902-1987) was one of the pioneers of the "client-centered" approach to psychotherapy. He is considered one of the founding fathers of modern psychotherapy research and is widely regarded among others in the field as the most influential psychotherapist of all time - viewed even more highly than Sigmund Freud. Dr. Rogers served as a professor of psychology at the University of Chicago, where he set up the university's counselling and research clinic, the Industrial Relations Center. He wrote many books on psychotherapy, and in later years, travelled the world to bring his theories to areas of great political and social strife like Northern Ireland, South Africa, and Brazil. Richard E. Farson (1926-2017) had already completed his bachelor's and master's degrees when he met Dr. Rogers in 1949. Dr. Rogers invited Farson to continue his studies with him at the University of Chicago. Farson became Dr. Rogers' research assistant while he completed his Ph.D. in psychology and began counselling at the Industrial Relations Center. Dr. Farson held leadership positions in a number of research institutions. He co-founded the Western Behavioral Sciences Institute, where he served as president and CEO. He was later appointed as the founding dean of the California Institute of the Arts School of Design and served as president of the Esalen Institute. Drs. Rogers and Farson collaborated on many projects, including 1957's Active Listening. They also led a 16-hour group therapy session that was recorded and released as a film called Journey Into Self. The film won the 1968 Academy Award for Best Documentary. Active Listening describes a method of communication used in counselling and conflict resolution. Rather than serving as a passive participant in a conversation, active listeners take a functional role in helping the speaker to work out their issues. As the speaker shares, the listener repeats back what they've heard in their own words. This both confirms that they've heard the speaker and verifies that they understand. Unlike the way many of us instinctively communicate - trying to get another to see things from our own perspective - active listening requires that we see things from the speaker's perspective. The listener must address not only the meaning of the words, but also the feeling behind them, in order to make the speaker truly feel heard. These feelings can be conveyed through words, tone, volume, body language, and even breathing. This method is not without risks. It can be tempting to lose your sense of self in the practice of sensing the feelings of another person. As Drs. Rogers and Farson put it, "It takes a great deal of inner security and courage to be able to risk one's self in understanding another." In contrast to many psychological texts, Active Listening is written for the non-clinician or psychologist. In plain, everyday language, the book explains both the concepts of active listening and how they can be applied to the workplace. Employers who engage in active listening, the book argues, can help employees to become more cooperative, less argumentative, and clearer in their own communication. While the book is written in the context of the employee/employer relationship, the technique can be applied to all relationships in our lives. The concept is still highly influential, and Drs. Rogers and Farson's ideas about client-centered psychology are used in clinical practice today.
Author : Augustine Meier
Publisher : SAGE
ISBN 13 : 1446200582
Total Pages : 194 pages
Book Rating : 4.4/5 (462 download)
Download or read book Counselling and Therapy Techniques written by Augustine Meier and published by SAGE. This book was released on 2010-10-15 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book on counselling skills to look in detail at the practical interventions and tools used to establish the therapeutic relationship. Step-by-step, the text teaches the reader exactly how to use these skills with clients to address their concerns and achieve therapeutic change. Integrative and pluralistic in approach, the text covers the key techniques from all the major therapeutic models, placing them in their historical and theoretical contexts. Techniques covered include empathic responding, experiential focusing, Gestalt, metaphors, task-directed imagery, ego state therapy, solution focused therapy, cognitive behvioral therapy, narrative therapy and self-in-relationship therapy. The book: - presents each technique from the perspective of its underlying theory; - gives practical instruction on how to deliver each intervention; - provides extracts from counselling sessions to demonstrate the technique in action. This book is crucial reading for all trainees on counselling and psychotherapy courses or preparing to use counselling techniques in a range of other professional settings. It is also helpful for professionals who wish to acquire additional skills. Augustine Meier, certified clinical psychologist, professor Emeritus, Faculty of Human Sciences, Saint Paul University, Ottawa, Ontario and Founder and President of the Ottawa Institute for Object Relations Therapy. Micheline Boivin, certified clinical psychologist, Psychological Services of the Family, Youth and Children′s Program at the Centre for Health and Social Services, Gatineau, Québec.
Author : Jean Decety
Publisher : MIT Press
ISBN 13 : 0262293366
Total Pages : 269 pages
Book Rating : 4.2/5 (622 download)
Download or read book The Social Neuroscience of Empathy written by Jean Decety and published by MIT Press. This book was released on 2011-01-21 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-disciplinary, cutting-edge work on human empathy from the perspectives of social, cognitive, developmental and clinical psychology and cognitive/affective neuroscience. In recent decades, empathy research has blossomed into a vibrant and multidisciplinary field of study. The social neuroscience approach to the subject is premised on the idea that studying empathy at multiple levels (biological, cognitive, and social) will lead to a more comprehensive understanding of how other people's thoughts and feelings can affect our own thoughts, feelings, and behavior. In these cutting-edge contributions, leading advocates of the multilevel approach view empathy from the perspectives of social, cognitive, developmental and clinical psychology and cognitive/affective neuroscience. Chapters include a critical examination of the various definitions of the empathy construct; surveys of major research traditions based on these differing views (including empathy as emotional contagion, as the projection of one's own thoughts and feelings, and as a fundamental aspect of social development); clinical and applied perspectives, including psychotherapy and the study of empathy for other people's pain; various neuroscience perspectives; and discussions of empathy's evolutionary and neuroanatomical histories, with a special focus on neuroanatomical continuities and differences across the phylogenetic spectrum. The new discipline of social neuroscience bridges disciplines and levels of analysis. In this volume, the contributors' state-of-the-art investigations of empathy from a social neuroscience perspective vividly illustrate the potential benefits of such cross-disciplinary integration. Contributors C. Daniel Batson, James Blair, Karina Blair, Jerold D. Bozarth, Anne Buysse, Susan F. Butler, Michael Carlin, C. Sue Carter, Kenneth D. Craig, Mirella Dapretto, Jean Decety, Mathias Dekeyser, Ap Dijksterhuis, Robert Elliott, Natalie D. Eggum, Nancy Eisenberg, Norma Deitch Feshbach, Seymour Feshbach, Liesbet Goubert, Leslie S. Greenberg, Elaine Hatfield, James Harris, William Ickes, Claus Lamm, Yen-Chi Le, Mia Leijssen, Abigail Marsh, Raymond S. Nickerson, Jennifer H. Pfeifer, Stephen W. Porges, Richard L. Rapson, Simone G. Shamay-Tsoory, Rick B. van Baaren, Matthijs L. van Leeuwen, Andries van der Leij, Jeanne C. Watson
Author : Judith A. Hall
Publisher : Psychology Press
ISBN 13 : 1135671885
Total Pages : 400 pages
Book Rating : 4.1/5 (356 download)
Download or read book Interpersonal Sensitivity written by Judith A. Hall and published by Psychology Press. This book was released on 2001-06 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interpersonal sensitivity refers to the accuracy and/or appropriateness of perceptions, judgments, and responses we have with respect to one another. It is relevant to nearly all aspects of social relations and has long been studied by social, personality, and clinical psychologists. Until now, however, no systematic or comprehensive treatment of this complex concept has been attempted. In this volume the major theorists and researchers of interpersonal sensitivity describe their approaches both critically and integratively. Specific tests and methods are presented and evaluated. The authors address issues ranging from the practical to the broadly theoretical and discuss future challenges. Topics include sensitivity to deception, emotion, personality, and other personal characteristics; empathy; the status of self-reports; dyadic interaction procedures; lens model approaches; correlational and categorical measurement approaches; thin-slice and variance partitioning methodologies; and others. This volume offers the single most comprehensive treatment to date of this widely acknowledged but often vaguely operationalized and communicated social competency.
Author : Klaus Schwab
Publisher : Crown Currency
ISBN 13 : 1524758876
Total Pages : 194 pages
Book Rating : 4.5/5 (247 download)
Download or read book The Fourth Industrial Revolution written by Klaus Schwab and published by Crown Currency. This book was released on 2017-01-03 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.
