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Airline Customer Service Commitment Act
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Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :14 pages Book Rating :4.:/5 (327 download)
Book Synopsis Airline Customer Service Commitment Act by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Customer Service Commitment Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 1999 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :11 pages Book Rating :4.:/5 (427 download)
Book Synopsis Airline Customer Service Commitment Act by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Customer Service Commitment Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 1999 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :22 pages Book Rating :4.:/5 (327 download)
Book Synopsis Airline Customer Service Improvement Act by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Customer Service Improvement Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2001 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airline Customer Service Commitment Act ... Report 106-162 ... Senate ... 106th Congress, 1st Session by : United States. Congress. Senate
Download or read book Airline Customer Service Commitment Act ... Report 106-162 ... Senate ... 106th Congress, 1st Session written by United States. Congress. Senate and published by . This book was released on 2000* with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation Publisher : ISBN 13 : Total Pages :238 pages Book Rating :4.0/5 (9 download)
Book Synopsis Airline Customer Service Commitments by : United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Download or read book Airline Customer Service Commitments written by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation and published by . This book was released on 2001 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review by :
Download or read book Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment: Follow-up Review written by and published by DIANE Publishing. This book was released on with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Aviation by : United States Accounting Office (GAO)
Download or read book Aviation written by United States Accounting Office (GAO) and published by Createspace Independent Publishing Platform. This book was released on 2018-06-10 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aviation: Comparison of Airline 'Customer Service Commitment' With Contracts of Carriage and Federal Law
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :94 pages Book Rating :4.:/5 (319 download)
Book Synopsis Airline Service Improvements by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Service Improvements written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2013 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airline Customer Service Commitment by : Kenneth M. Mead
Download or read book Airline Customer Service Commitment written by Kenneth M. Mead and published by . This book was released on 2000 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Aviation by : United States. General Accounting Office. RCED.
Download or read book Aviation written by United States. General Accounting Office. RCED. and published by . This book was released on 1999 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :72 pages Book Rating :4.0/5 (11 download)
Book Synopsis Airline Customer Service by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Customer Service written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2004 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Final Report on Airline Customer Service Commitment by : U.S. Department of Transportation
Download or read book Final Report on Airline Customer Service Commitment written by U.S. Department of Transportation and published by . This book was released on 2000 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :19 pages Book Rating :4.:/5 (47 download)
Book Synopsis Airline Customer Service Improvement Act by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Airline Customer Service Improvement Act written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2001 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Practical Guide to Airline Customer Service by : Colin C. Law
Download or read book A Practical Guide to Airline Customer Service written by Colin C. Law and published by BrownWalker Press. This book was released on 2018-04-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :72 pages Book Rating :4.0/5 (13 download)
Book Synopsis DOT Inspector General's Final Report on Airline Customer Service by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book DOT Inspector General's Final Report on Airline Customer Service written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2004 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Department of Transportation. Office of Inspector General Publisher : ISBN 13 : Total Pages :46 pages Book Rating :4.:/5 (436 download)
Book Synopsis Follow-up Review by : United States. Department of Transportation. Office of Inspector General
Download or read book Follow-up Review written by United States. Department of Transportation. Office of Inspector General and published by . This book was released on 2006 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Airline Passenger Rights Legislation in the 107th Congress by :
Download or read book Airline Passenger Rights Legislation in the 107th Congress written by and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Congressional advocates of enhanced airline passenger rights have introduced legislation in the 107th Congress that proposes remedies to a variety of consumer complaints. Most of the bills include provisions requiring prompt and truthful disclosure of reasons for delays, cancellations, and diverted flights. Others, found in some of the bills, include: preventing airlines from assessing a fee against, or prohibiting a ticket holder from using, only part of a ticket; requiring airlines to make available information on all fares offered through any media (phone, internet, etc.); and giving passengers the right to exit flights delayed on the ground beyond a certain length of time. Some bills would i n c r e a s e penalties for violating aviation consumer protection law or increase the airlines' liability for mistreatment of passengers. During the 106th Congress, the Air Transport Association (ATA), which represents the major air carriers, successfully forestalled major legislation using three major strategies. First, the ATA took issue with the perceived extent of consumer dissatisfaction by comparing the relative number of complaints reported to the Department of Transportation (DOT) to the high passenger volume. Second, the ATA argued that most delays were due to the weather and to the air traffic control system. Finally, to mitigate the perception of some Members of Congress that legislation was needed, the ATA proposed a voluntary "Airline Customer Service Commitment," hereafter referred to as the Service Commitment. All the major carriers would develop customer service plans that would include their commitment to promises such as offering the lowest fare available; notifying customers of known delays, cancellations and diversions; providing on time baggage delivery of checked baggage; and being more responsive to customer complaints. On February 13, 2001, the DOT Office of the Inspector General (IG) released its report on how well the airlines have met their Service Commitments. It concluded that, while the airlines were making some progress on some of the Commitments, that there were significant shortfalls on others. Two bills, introduced following release of the IG's report - the Air Customer Service Improvement Act (S. 319) and the Fair Treatment of Airline Passengers Act (S. 483) - incorporate many of the IG's recommendations, including provisions to make the Service Commitments enforceable. After incorporating a significant number of provisions from S. 483, the Senate Committee on Commerce, Science, and Transportation reported out S. 319, on Fewbruary 13, 2001. After two summers of record delays, cancellations, and consumer complaints, these indicators have improved significantly during the first half of 2001. It remains to be seen if this improvement will be enough to forestall the proposed legislative remedies in the 107th Congress.