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Scrum For Dummies

Author : Mark C. Layton
Publisher : John Wiley & Sons
ISBN 13 : 1119467691
Total Pages : 466 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Scrum For Dummies by : Mark C. Layton

Download or read book Scrum For Dummies written by Mark C. Layton and published by John Wiley & Sons. This book was released on 2018-04-16 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use scrum in all aspects of life Scrum is an agile project management framework that allows for flexibility and collaboration to be a part of your workflow. Primarily used by software developers, scrum can be used across many job functions and industries. Scrum can also be used in your personal life to help you plan for retirement, a trip, or even a wedding or other big event. Scrum provides a small set of rules that create just enough structure for teams to be able to focus their innovation on solving what might otherwise be an insurmountable challenge. Scrum For Dummies shows you how to assemble a scrum taskforce and use it to implement this popular Agile methodology to make projects in your professional and personal life run more smoothly—from start to finish. Discover what scrum offers project and product teams Integrate scrum into your agile project management strategy Plan your retirement or a family reunion using scrum Prioritize for releases with sprints No matter your career path or job title, the principles of scrum are designed to make your life easier. Why not give it a try?

Agile!

Author : Bertrand Meyer
Publisher : Springer Science & Business Media
ISBN 13 : 3319051555
Total Pages : 181 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Agile! by : Bertrand Meyer

Download or read book Agile! written by Bertrand Meyer and published by Springer Science & Business Media. This book was released on 2014-04-03 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you attracted by the promises of agile methods but put off by the fanaticism of many agile texts? Would you like to know which agile techniques work, which ones do not matter much, and which ones will harm your projects? Then you need Agile!: the first exhaustive, objective review of agile principles, techniques and tools. Agile methods are one of the most important developments in software over the past decades, but also a surprising mix of the best and the worst. Until now every project and developer had to sort out the good ideas from the bad by themselves. This book spares you the pain. It offers both a thorough descriptive presentation of agile techniques and a perceptive analysis of their benefits and limitations. Agile! serves first as a primer on agile development: one chapter each introduces agile principles, roles, managerial practices, technical practices and artifacts. A separate chapter analyzes the four major agile methods: Extreme Programming, Lean Software, Scrum and Crystal. The accompanying critical analysis explains what you should retain and discard from agile ideas. It is based on Meyer’s thorough understanding of software engineering, and his extensive personal experience of programming and project management. He highlights the limitations of agile methods as well as their truly brilliant contributions — even those to which their own authors do not do full justice. Three important chapters precede the core discussion of agile ideas: an overview, serving as a concentrate of the entire book; a dissection of the intellectual devices used by agile authors; and a review of classical software engineering techniques, such as requirements analysis and lifecycle models, which agile methods criticize. The final chapters describe the precautions that a company should take during a transition to agile development and present an overall assessment of agile ideas. This is the first book to discuss agile methods, beyond the brouhaha, in the general context of modern software engineering. It is a key resource for projects that want to combine the best of established results and agile innovations.

Learning Agile

Author : Andrew Stellman
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449363857
Total Pages : 419 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Learning Agile by : Andrew Stellman

Download or read book Learning Agile written by Andrew Stellman and published by "O'Reilly Media, Inc.". This book was released on 2014-11-12 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learning Agile is a comprehensive guide to the most popular agile methods, written in a light and engaging style that makes it easy for you to learn. Agile has revolutionized the way teams approach software development, but with dozens of agile methodologies to choose from, the decision to "go agile" can be tricky. This practical book helps you sort it out, first by grounding you in agile’s underlying principles, then by describing four specific—and well-used—agile methods: Scrum, extreme programming (XP), Lean, and Kanban. Each method focuses on a different area of development, but they all aim to change your team’s mindset—from individuals who simply follow a plan to a cohesive group that makes decisions together. Whether you’re considering agile for the first time, or trying it again, you’ll learn how to choose a method that best fits your team and your company. Understand the purpose behind agile’s core values and principles Learn Scrum’s emphasis on project management, self-organization, and collective commitment Focus on software design and architecture with XP practices such as test-first and pair programming Use Lean thinking to empower your team, eliminate waste, and deliver software fast Learn how Kanban’s practices help you deliver great software by managing flow Adopt agile practices and principles with an agile coach

Agile and Lean Concepts for Teaching and Learning

Author : David Parsons
Publisher : Springer
ISBN 13 : 9811327513
Total Pages : 447 pages
Book Rating : 4.8/5 (113 download)

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Book Synopsis Agile and Lean Concepts for Teaching and Learning by : David Parsons

Download or read book Agile and Lean Concepts for Teaching and Learning written by David Parsons and published by Springer. This book was released on 2018-10-24 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the application of agile and lean techniques, originally from the field of software development and manufacturing, to various aspects of education. It covers a broad range of topics, including applying agile teaching and learning techniques in the classroom, incorporating lean thinking in educational workflows, and using team-based approaches to student-centred activities based on agile principles and processes. Demonstrating how agile and lean ideas can concretely be applied to education, the book offers practical guidance on how to apply these ideas in the classroom or lecture hall, as well as new concepts that could spark further research and development.

Being Agile

Author : Mario E. Moreira
Publisher : Apress
ISBN 13 : 1430258403
Total Pages : 257 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Being Agile by : Mario E. Moreira

Download or read book Being Agile written by Mario E. Moreira and published by Apress. This book was released on 2013-11-19 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being Agile is your roadmap to successfully transforming your organization to an Agile culture. Veteran agile coach Mario Moreira teaches new adopters how to implement a robust Agile framework to derive from it the maximum business benefit in terms of customer value, revenue, and employee engagement. Agile is a ubiquitous watchword in the corporate world, but only a minority of companies understand and practice what they pay lip service to. Too many content themselves with half-baked approximations such as Fragile (fragile Agile), ScrumBut (Scrum but not the practices), and Scrum Fall (mini-waterfalls in the sprints). Moreira shows maturing early adopters how to bridge the chasm between going through the motions of doing Agile and genuinely being Agile. After a high-level synopsis of Agile’s values and principles, methodologies (including Scrum, Kanban, DSDM, Leam, VFQ, and XP), and roles, Moreira plunges into the nitty-gritty of how to apply the ready, implement, coach, and hone (RICH) deployment model to all phases of a project in such a way as to embody and inculcate agile values and principles at the team level and promote agile transformation across your organization's culture.

The Project Management Handbook

Author : Jack C. Stanley
Publisher : The Tech Academy
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4.5/5 (969 download)

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Book Synopsis The Project Management Handbook by : Jack C. Stanley

Download or read book The Project Management Handbook written by Jack C. Stanley and published by The Tech Academy . This book was released on 2021-01-18 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newly updated for 2021! Want to learn the basics of project management in less than a day? This short book was designed for absolute beginners – you don’t need any prior experience or knowledge. Written by the Co-Founders of The Tech Academy (learncodinganywhere.com), this book serves as a perfect introduction to Scrum, Agile and DevOps. The Project Management Handbook is easy and simple, and it can be completed fast.The Tech Academy is a technology school that specializes in coding bootcamps. You can enroll online and study their programs from anywhere in the world. For more information about The Tech Academy, their books and training programs, visit: learncodinganywhere.com

Agile & Scrum

Author : Ajit Singh
Publisher : Babelcube Inc.
ISBN 13 : 1071514016
Total Pages : 62 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Agile & Scrum by : Ajit Singh

Download or read book Agile & Scrum written by Ajit Singh and published by Babelcube Inc.. This book was released on 2019-10-02 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Una delle prime domande che ci poniamo per ciascuna delle nostre implementazioni di progetto è "Quale metodologia di sviluppo dovremmo usare? Questo è un argomento che viene discusso molto perché è il modo di organizzare il lavoro per il progetto e non è spesso frainteso su uno stile di gestione del progetto o su un approccio tecnico specifico. Le due metodologie di base e più popolari sono: 1.Waterfall: che è conosciuto come approccio "tradizionale", e 2.Agile: un tipo specifico di Sviluppo Rapido di Applicazioni e più recente di Waterfall, ma non quello nuovo, che spesso viene implementato utilizzando Scrum. Entrambe sono metodologie utilizzabili e mature. Ultimamente Agile e soprattutto Scrum sono diventati sempre più popolari. Molte persone nel management superiore vedono nell'agile modo di lavorare come la chiave del successo. Ma è vero? Abbiamo trovato la pallottola d'argento? Ogni individuo può lavorare in modo agile? Se sì, questo significa che il team di cui fa parte adotterà e utilizzerà anche il modo agile di lavorare e pensare con successo? Tutte queste domande hanno scatenato questo pratico libro di testo.

Unlocking Agility

Author : Jorgen Hesselberg
Publisher : Addison-Wesley Professional
ISBN 13 : 013454286X
Total Pages : 407 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Unlocking Agility by : Jorgen Hesselberg

Download or read book Unlocking Agility written by Jorgen Hesselberg and published by Addison-Wesley Professional. This book was released on 2018-07-11 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Guidance and Inspiration for Launching, Sustaining, or Improving Any Agile Enterprise Transformation Initiative As long-time competitive advantages disappear, astute executives and change agents know they must achieve true agile transformation. In Unlocking Agility, Jorgen Hesselberg reveals what works, what doesn’t, and how to overcome the daunting obstacles. Distilling 10+ years of experience leading agile transformation in the enterprise, Hesselberg guides you on jumpstarting change, sustaining momentum, and executing superbly on customer commitments as you move forward. He helps you identify appropriate roles for consultants, optimize organizational structures, set realistic expectations, and measure against them. He shares first-hand accounts from pioneering transformation leaders at firms including Intel, Nokia, Salesforce.com, Spotify, and many more. • Balance building the right thing, the right way, at the right speed • Design a holistic transformation strategy using five dimensions of agility: Technology, Organizational Design, People, Leadership, and Culture • Promote agile skills, knowledge, and abilities throughout your workforce • Incorporate powerful leadership models, including Level 5, Teal, and Beyond Budgeting • Leverage business agility metrics to affect norms and change organizational culture • Establish your Agile Working Group, the engine of agile transformation • Define operating models and strategic roadmaps for unlocking agility, and track your progress You already know agile transformation is essential. Now, discover how to customize your strategy, execute on it in your environment, and achieve it.

The Mini Book of Agile

Author : Mauricio Rubio
Publisher : Packt Publishing Ltd
ISBN 13 : 1803244917
Total Pages : 50 pages
Book Rating : 4.8/5 (32 download)

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Book Synopsis The Mini Book of Agile by : Mauricio Rubio

Download or read book The Mini Book of Agile written by Mauricio Rubio and published by Packt Publishing Ltd. This book was released on 2022-03-21 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn all about Agile, Agile project management, and Agile Delivery to put Agile into practice at work and in your personal projects Key FeaturesExplore the key concepts of Agile development, Agile project delivery, and Agile project managementStudy the different Agile concepts such as user stories, story points, epics, and product backlogUnderstand why Agile is different from traditional project delivery and other methodologiesBook Description Think of this book as Agile for Dummies (or Agile for anyone and everyone). This Agile book will allow you to master the most important concepts of Agile development, Agile project delivery, and Agile project management. This mini book has been designed to enable you to manage your projects in an Agile way. This mini book will walk you through the fundamentals, principles, and key concepts of Agile, Agile project management, and Agile Delivery. The book includes valuable resources, graphics, and examples that will allow you to grasp the key essence of Agile, Agile rituals, Agile practices, Agile concepts, and the key differences between Agile and traditional project management. After reading this book, you will have a thorough understanding of Agile and how to put Agile into practice at work and in your personal projects. What you will learnReview the background and function of Agile and its advantagesEncounter the differences between Agile and WaterfallExplore Agile principles, culture, and rolesExplore fundamental concepts, Agile artifacts, ritualsBecome familiar with some important Agile toolsWho this book is for This book is for anyone who wants to learn the fundamentals, principles, and key concepts of Agile, Agile project management, and Agile Delivery. No prior Agile experience or knowledge is necessary.

How to Kill the Scrum Monster

Author : Ilya Bibik
Publisher : Apress
ISBN 13 : 1484236912
Total Pages : 81 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis How to Kill the Scrum Monster by : Ilya Bibik

Download or read book How to Kill the Scrum Monster written by Ilya Bibik and published by Apress. This book was released on 2018-06-11 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implement Scrum or improve how Scrum works in your team or organization using this concise, sharp, and programmatic book. You will quickly learn what you need to know without getting confused with unnecessary details. What You'll Learn Become familiar with Agile concepts and understand the path from Waterfall to the Agile Manifesto Understand the most commonly used Agile methodology—Scrum—and how it relates to eXtreme Programming and Kanban as well as to Lean principles Identify the challenges of the Scrum Master role and understand what this role is all about Know the stages of Scrum team development Embrace and solve conflicts in a Scrum team Who This Book Is For Anyone looking for a simple way to understand Scrum methodology

Agile Product Development

Author : Tathagat Varma
Publisher : Apress
ISBN 13 : 1484210670
Total Pages : 193 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Agile Product Development by : Tathagat Varma

Download or read book Agile Product Development written by Tathagat Varma and published by Apress. This book was released on 2015-11-05 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows you what it takes to develop products that blow your users away—and take market share from your competitors. This book will explain how the principles behind agile product development help designers, developers, architects, and product managers create awesome products; and how to look beyond a shiny user interface to build a great product. Most importantly, this book will give you a shared framework for your product development team to collaborate effectively. Product development involves several key activities—including ideation, discovery, design, development, and delivery—and yet too many companies and innovators focus on just a few of them much to the detriment of the product’s success in the marketplace. As a result we still continue to see high failure rates in new product development, be it inside organizations or startups. Unfortunately, or rather fortunately, these failures are largely avoidable. In the last fifteen years, advances in agile software development, lean product development, human-centered design, design thinking, lean startups and product delivery have helped improve individual aspects of product development. However, not enough guidance has been available to integrate them in the context of the product development life cycle. Until now. Product developer extraordinaire Tathagat Varma in Agile Product Development integrates individual knowledge areas into a fiel d manual for product developers. Organized in the way an idea germinates, sprouts, and grows, the book synthesizes the body of knowledge in a pragmatic way that is more natural to the entire product creation process rather than from individual practices that constitute it. In today’s hyper-innovative world, being first to the market, or delivering feature-loaded products, or even offering the latest technology doesn’t guarantee success anymore. Sure, those elements are all needed in the right measures, but they are not sufficient by themselves. And getting it right couldn’t be more important: Building products that deliver awesome user experiences is the top challenge facing businesses today, especially in a post-Apple world where user experience and design has been elevated to a cult status.

Agile Software Development Ecosystems

Author : James A. Highsmith
Publisher : Addison-Wesley Professional
ISBN 13 : 9780201760439
Total Pages : 452 pages
Book Rating : 4.7/5 (64 download)

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Book Synopsis Agile Software Development Ecosystems by : James A. Highsmith

Download or read book Agile Software Development Ecosystems written by James A. Highsmith and published by Addison-Wesley Professional. This book was released on 2002 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional software development methods struggle to keep pace with the accelerated pace and rapid change of Internet-era development. Several "agile methodologies" have been developed in response -- and these approaches to software development are showing exceptional promise. In this book, Jim Highsmith covers them all -- showing what they have in common, where they differ, and how to choose and customize the best agile approach for your needs.KEY TOPICS:Highsmith begins by introducing the values and principles shared by virtually all agile software development methods. He presents detailed case studies from organizations that have used them, as well as interviews with each method's principal authors or leading practitioners. Next, he takes a closer look at the key features and techniques associated with each major Agile approach: Extreme Programming (XP), Crystal Methods, Scrum, Dynamic Systems Development Method (DSDM), Lean Development, Adaptive Software Development (ASD), and Feature-Driven Development (FDD). In Part III, Highsmith offers practical advice on customizing the optimal agile discipline for your own organization.MARKET:For all software developers, project managers, and other IT professionals seeking more flexible, effective approaches to developing software.

Agile Foundation Courseware – English

Author : Nader Rad
Publisher : Van Haren
ISBN 13 : 940180690X
Total Pages : 335 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Agile Foundation Courseware – English by : Nader Rad

Download or read book Agile Foundation Courseware – English written by Nader Rad and published by Van Haren. This book was released on 2020-08-01 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Courseware package consist out of two publications, Agile Foundation Courseware – English and you are adviced to obtain the publication Agile for responsive organizations - A Pocket Guide. This courseware is for the Agile Foundation certification by the Agile Consortium, and follows the Certify to Inspire philosophy, enabling continuous learning and an adaptive mindset in an Agile world and corporate environment. This courseware has been reviewed by Agile Consortium board members and been accredited by Van Haren Learning Solutions. This Courseware provides a didactic journey in Agile, including teasers, energizers and many little assignments. There is also a reference to free online Agile literature and to the online Agile Foundation demo exam. The main modules of this exam are: o What is Agile o Agile Culture and Leadership o Scrum o Methods and frameworks o Agile way of working o Value and Continuous delivery o Empiricism and improvement Modules of this course ware: o What is Agile o Fundamental systems to Agile • XP • Crystal • Scrum • DSDM o Philosophizing o Scaling o Kanban o Lean Startup About the Agile Foundation Certification The Agile Foundation certificate is intended for those who are relatively new to the concept of “Agile” and would like to discover what it exactly entails. The idea behind this exam is that you are serious about delving into the Agility concept and related practices. How you decide to do that will be up to you. You can read books, articles, or blogs. You can also watch videos, listen to podcasts, attend events, or observe others who are working with Agile in practice. Or another possibility is to follow a course in Agile. The Agile Foundation Exam is an independent exam meaning it is not tied to a specific method. If you have the Agile Foundation certificate, you will have demonstrated you understand what Agile means and that you can identify the methods and concepts most commonly used in Agile organizations.

Agile and Scrum Foundations

Author : Richard Kasperowski
Publisher :
ISBN 13 : 9781727242973
Total Pages : 32 pages
Book Rating : 4.2/5 (429 download)

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Book Synopsis Agile and Scrum Foundations by : Richard Kasperowski

Download or read book Agile and Scrum Foundations written by Richard Kasperowski and published by . This book was released on 2018-09-10 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Certified Agile Team Building(TM) Agile & Scrum Foundations class workbook

Real World Agility

Author : Daniel James Gullo
Publisher : Addison-Wesley Professional
ISBN 13 : 0134191730
Total Pages : 483 pages
Book Rating : 4.1/5 (341 download)

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Book Synopsis Real World Agility by : Daniel James Gullo

Download or read book Real World Agility written by Daniel James Gullo and published by Addison-Wesley Professional. This book was released on 2016-07-25 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven Solutions for the Most Widespread and Frustrating Agile Challenges “This book gives you the answers that a wise mentor would have given you, if you had one. Daniel Gullo shares his insights on the principal questions that everyone coming to the world of Agile will inevitably encounter. ” –From the foreword by Stephen Denning, author of The Leader’s Guide to Radical Management Agile is becoming ubiquitous, but successful Agile implementation remains difficult. Organizations keep getting stuck on the same issues. However, with Real World Agility: Practical Guidance for Agile Practitioners, that need not happen to you. World-renowned Agile coach and consultant Daniel James Gullo identifies and addresses nearly sixty widespread challenges faced by anyone trying to derive value from Agile. Drawing on his vast experience guiding Agile teams to success, Gullo helps you accurately diagnose your problems, describes each solution with maximum clarity, and concisely presents the details you need in order to act effectively. This accessible guide is for every project participant and stakeholder: from ScrumMasters and team leads to developers, project managers, product owners, and customers. Gullo addresses methods ranging from Scrum to Kanban, guides you on scaling Agile, and even helps you apply it beyond software development. Coverage includes Making sense of Agile’s many “flavors” Overcoming key hurdles in transitioning from waterfall Addressing cultural obstacles Meshing Agile teams with your management hierarchy Engaging executives with Agile practices and values Clarifying relationships among ScrumMasters, product owners, and project managers Smoothly handling key tasks, such as organizing backlogs and defining sprints Taking advantage of continuous integration and test-driven development Bringing Agile to distributed teams and large product portfolios Throughout, vignettes show exactly how Agile problems manifest in the real world–and how Gullo’s solutions can help you overcome them. As you learn from others’ experiences, you’ll quickly begin to see a clear path to success.

Succeeding with Agile

Author : Mike Cohn
Publisher :
ISBN 13 : 9789332547964
Total Pages : 362 pages
Book Rating : 4.5/5 (479 download)

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Book Synopsis Succeeding with Agile by : Mike Cohn

Download or read book Succeeding with Agile written by Mike Cohn and published by . This book was released on 2015* with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt:

User-Centered Agile Method

Author : Dominique Deuff
Publisher : John Wiley & Sons
ISBN 13 : 1118575008
Total Pages : 113 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis User-Centered Agile Method by : Dominique Deuff

Download or read book User-Centered Agile Method written by Dominique Deuff and published by John Wiley & Sons. This book was released on 2013-10-28 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile development methods began to emerge around 20 years ago. However, it was not until the early 2000s that they began to be widely used in industry. This growth was often due to the advent of Internet services requiring faster cycles of development in order to heighten the rate at which an ever-greater number of functionalities were made available. In parallel, user-centered design (UCD) methods were also becoming more and more widely used: hence, user-centered design and agile methods were bound to cross paths, at least in the telecoms industry! During this period, in the field of telecommunications, the explosion in the number of connected terminals, Web applications, new use environments (particularly in a domestic setting), etc., meant it was crucial to gain a fuller understanding of users’ requirements and better evaluate the relevance and acceptance of services’ attempts to cater for these requirements. Thus the user-centered agile method, as proposed in this book, aims to mutually integrate two existing methods: user-centered design – as used by ergonomists – and the agile Scrum method – as used by developers. The user testing method is also covered. Analyzing work on this subject spanning the past 10 years, the authors also provide an assessment of the feedback on the user-centered agile method. The method described in this book has been based on all these sources. It is a framework relying on the logic introduced by Scrum, i.e. a framework based on project management. The method proposed is seen as an extension of Scrum which is “centered on humans” because of the integration of user-centered design and user-testing. Therefore the description of the user-centered agile method is based on the basics of the agile Scrum method and uses its terminology and elements. As well as descriptive elements of the user-centered agile method, practical examples of how to implement it are also provided. Contents 1. Introduction. 2. Intrioduction to the Methods Employed. 3. Sources for this Work. 4. Description of The User-Centered Agile Method. 5. Case Studies. About the Authors Dominique Deuff worked at the National Institute of Informatics in Japan for 21⁄2 years before coming back to France in June 2006 and joining Orange Labs France Telecom as a developer in a Scrum team. In 2008, she graduated with a Master’s degree in ergonomics and has since then been applying her new skills to various projects at Orange Labs Lannion. Mathilde Cosquer joined Orange Labs as an ergonomist after completing her PhD on the question of transparency of technical devices from the user’s point of view. She has taken part in the design and evaluation of numerous innovating services, but over the past four years, she has been more particularly involved in projects of interpersonal communication services.