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Advice From A Call Center Geek
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Book Synopsis Advice from a Call Center Geek by : Thomas Laird
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Book Synopsis The Effective Manager by : Mark Horstman
Download or read book The Effective Manager written by Mark Horstman and published by John Wiley & Sons. This book was released on 2016-07-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.
Book Synopsis The Compassionate Geek by : Don R. Crawley
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Download or read book Team Geek written by Brian W. Fitzpatrick and published by "O'Reilly Media, Inc.". This book was released on 2012-07-06 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a perfect world, software engineers who produce the best code are the most successful. But in our perfectly messy world, success also depends on how you work with people to get your job done. In this highly entertaining book, Brian Fitzpatrick and Ben Collins-Sussman cover basic patterns and anti-patterns for working with other people, teams, and users while trying to develop software. This is valuable information from two respected software engineers whose popular series of talks—including "Working with Poisonous People"—has attracted hundreds of thousands of followers. Writing software is a team sport, and human factors have as much influence on the outcome as technical factors. Even if you’ve spent decades learning the technical side of programming, this book teaches you about the often-overlooked human component. By learning to collaborate and investing in the "soft skills" of software engineering, you can have a much greater impact for the same amount of effort. Team Geek was named as a Finalist in the 2013 Jolt Awards from Dr. Dobb's Journal. The publication's panel of judges chose five notable books, published during a 12-month period ending June 30, that every serious programmer should read.
Download or read book Geek Charming written by Robin Palmer and published by Penguin. This book was released on 2009-02-05 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ideal L.A. fairy tale for fans of Once Upon a Time and L.A. Candy! Inspiration for the Disney Channel TV movie, Geek Charming! Dylan Shoenfield is the princess of L.A.'s posh Castle Heights High. She has the coolest boyfriend, the most popular friends, and a brand-new 'it' bag that everyone covets. But when she accidentally tosses her bag into a fountain, this princess comes face-to-face with her own personal frog: self professed film geek Josh Rosen. In return for rescuing Dylan's bag, Josh convinces Dylan to let him film her for his documentary on high school popularity. Reluctantly, Dylan lets F-list Josh into her A-list world, and is shocked to realize that sometimes nerds can be pretty cool. But when Dylan's so-called prince charming of a boyfriend dumps her flat, her life--and her social status--comes to a crashing halt. Can Dylan--with Josh's help--pull the pieces together to create her own happily-ever-after?
Book Synopsis Debugging Teams by : Brian W. Fitzpatrick
Download or read book Debugging Teams written by Brian W. Fitzpatrick and published by "O'Reilly Media, Inc.". This book was released on 2015-10-13 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the course of their 20+-year engineering careers, authors Brian Fitzpatrick and Ben Collins-Sussman have picked up a treasure trove of wisdom and anecdotes about how successful teams work together. Their conclusion? Even among people who have spent decades learning the technical side of their jobs, most haven’t really focused on the human component. Learning to collaborate is just as important to success. If you invest in the "soft skills" of your job, you can have a much greater impact for the same amount of effort. The authors share their insights on how to lead a team effectively, navigate an organization, and build a healthy relationship with the users of your software. This is valuable information from two respected software engineers whose popular series of talks—including "Working with Poisonous People"—has attracted hundreds of thousands of followers.
Book Synopsis Bringing Up Geeks by : Marybeth Hicks
Download or read book Bringing Up Geeks written by Marybeth Hicks and published by Penguin. This book was released on 2008-07-01 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough parenting book that redefines the meaning of 'geek' and inspires parents to free themselves and their kids from the 'culture of cool.' In a world of superficial values, peer pressure, and out-of-control consumerism, the world needs more GEEKS: Genuine, Enthusiastic, Empowered Kids. Today's 'culture of cool' has changed the way kids grow up. Rather than enjoying innocent childhoods while developing strong, authentic characters, today's kids can become cynical 'even jaded' as they absorb the dangerous messages and harmful influences of a dominant popular culture that encourages materialism, high-risk behaviors, and a state of pseudo-adulthood. Author and mother of four Marybeth Hicks suggests an alternative: bringing up geeks. In this groundbreaking book, she shows parents how they can help their children gain the enthusiasm to pursue their passions, not just the latest fashions; the confidence to resist peer pressure and destructive behaviors; the love of learning that helps them excel at school and in life; and the maturity to value family as well as friends, as well as make good moral decisions. With a foundation like that, kids will grow up to be the coolest adults.
Download or read book Geek Girl Rising written by Heather Cabot and published by St. Martin's Press. This book was released on 2017-05-23 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book "isn't about the famous tech trailblazers you already know, like Sheryl Sandberg and Marissa Mayer. Instead, veteran journalists Heather Cabot and Samantha Walravens introduce readers to the ... female entrepreneurs and technologists fighting at the grassroots level for an ownership stake in the revolution that's changing the way we live, work and connect to each other"--Amazon.com.
Book Synopsis The Fangirl's Guide to the Galaxy by : Sam Maggs
Download or read book The Fangirl's Guide to the Galaxy written by Sam Maggs and published by Quirk Books. This book was released on 2015-05-12 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ultimate handbook for ladies living the nerdy life is a fun and feminist take on the often male-dominated world of geekdom. Fandom, feminism, cosplay, cons, books, memes, podcasts, vlogs, OTPs and RPGs and MMOs and more—it’s never been a better time to be a girl geek. With delightful illustrations and an unabashed love for all the in(ternet)s and outs of geek culture, this book is packed with tips, playthroughs, and cheat codes, including: • How to make nerdy friends • How to rock awesome cosplay • How to write fanfic with feels • How to defeat internet trolls • How to attend your first con And more! Plus insightful interviews with fangirl faves, like Jane Espenson, Erin Morgenstern, Kate Beaton, Ashley Eckstein, Laura Vandervoort, Beth Revis, Kate Leth, and many others.
Book Synopsis Take the Cold Out of Cold Calling by : Sam Richter
Download or read book Take the Cold Out of Cold Calling written by Sam Richter and published by SBR Worldwide, LLC. This book was released on 2008 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice on using Internet searching to perform successful telephone sales.
Book Synopsis 15 Minutes Including Q & A: Prepare a seven-minute rifle shot presentation. Part II. Allow listeners to fill in the blanks and raise objections with Q & A. Part III. Deliver the presentation with intensity by : Joey Asher
Download or read book 15 Minutes Including Q & A: Prepare a seven-minute rifle shot presentation. Part II. Allow listeners to fill in the blanks and raise objections with Q & A. Part III. Deliver the presentation with intensity written by Joey Asher and published by Persuasive Speaker Press. This book was released on 2010 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every day, business people bore listeners with presentations that ramble on, make no clear points, and fail to address the audiences’ key concerns. This book lays out a plan for ridding the world of lousy presentations. Learn how to: • Create “rifle shot” presentations that hit the mark and satisfy listeners. • Answer questions in a way that inspires confidence. • Deliver messages in a style that makes you look and sound like a leader. • Overcome fear of public speaking.
Download or read book AI Is My Friend written by Mikhail Naumov and published by Lioncrest Publishing. This book was released on 2017-10-10 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.
Download or read book Geek Magnet written by Kieran Scott and published by Penguin. This book was released on 2008-05-29 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everybody loves KJ. Especially the geeks. See, KJ Miller is super nice, smart, pretty, the stage manager of her high school's spring musical . . . and a total geek magnet. She's like the geek pied piper of Washington High, drawing every socially clueless guy in a five-mile radius. If only Cameron, the hottest guy in school, would follow her around and worship her the way her entourage of dorks do. Enter Tama Gold, queen of the popular crowd, and solution to all of KJ's problems. KJ is too nice, and the nice girl never gets the guy. Tama's ready to help KJ get cruel, ditch the dorks, and win Cameron's heart. But is KJ?
Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland
Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Geek Love written by Katherine Dunn and published by Vintage. This book was released on 2011-05-25 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Book Award Finalist • Here is the unforgettable story of the Binewskis, a circus-geek family whose matriarch and patriarch have bred their own exhibit of human oddities—with the help of amphetamines, arsenic, and radioisotopes. One of The Atlantic’s Great American Novels of the Past 100 Years Their offspring include Arturo the Aquaboy, who has flippers for limbs and a megalomaniac ambition worthy of Genghis Khan . . . Iphy and Elly, the lissome Siamese twins . . . albino hunchback Oly, and the outwardly normal Chick, whose mysterious gifts make him the family’s most precious—and dangerous—asset. As the Binewskis take their act across the backwaters of the U.S., inspiring fanatical devotion and murderous revulsion; as its members conduct their own Machiavellian version of sibling rivalry, Geek Love throws its sulfurous light on our notions of the freakish and the normal, the beautiful and the ugly, the holy and the obscene. Family values will never be the same.
Book Synopsis OMG! I'm in Love with a Geek! by : Rae Earl
Download or read book OMG! I'm in Love with a Geek! written by Rae Earl and published by . This book was released on 2014-06 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the year Hattie wants to find real FULL ON love. No more McFitties, but real, long-term love. And she thinks she knows who with. His mum may still call him Goosey Woosey and he might have an unnatural interest in doing well in his GCSEs, but Goose could actually be THE ONE But how can Hattie make him realize this, when he seems more interested in his gecko? And there's the other matter of her dad, who seems to be more interested in saving the planet than in his new-found daughter. And there's also Gran, who has a new iPad and a dangerous obsession with Twitter.
Book Synopsis Linda Goodman's Love Signs by : Linda Goodman
Download or read book Linda Goodman's Love Signs written by Linda Goodman and published by RosettaBooks. This book was released on 2014-01-09 with total page 1103 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller that helps you explore whether romance is in the stars. Linda Goodman’s Love Signs addresses the question asked by everyone familiar with astrology: How do I relate to someone of another sign? Each sign is “related” to the twelve signs of the zodiac in a different and unique way. Each section addresses the differences for a male and a female with the same sign matches. This is an updated edition of Linda Goodman’s lively bestseller, which has introduced millions to the concept of astrological compatibility. “What seems to set Goodman’s books apart from other stargazing guides is their knowledgeable approach and comprehensive reach.” —Newsweek
