Administration And The Citizen

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Handbook of Research on Global Challenges for Improving Public Services and Government Operations

Author : Babao?lu, Cenay
Publisher : IGI Global
ISBN 13 : 1799849791
Total Pages : 622 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Global Challenges for Improving Public Services and Government Operations by : Babao?lu, Cenay

Download or read book Handbook of Research on Global Challenges for Improving Public Services and Government Operations written by Babao?lu, Cenay and published by IGI Global. This book was released on 2020-11-20 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.

Administrative Burden

Author : Pamela Herd
Publisher : Russell Sage Foundation
ISBN 13 : 087154444X
Total Pages : 361 pages
Book Rating : 4.8/5 (715 download)

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Book Synopsis Administrative Burden by : Pamela Herd

Download or read book Administrative Burden written by Pamela Herd and published by Russell Sage Foundation. This book was released on 2019-01-09 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2020 Outstanding Book Award Presented by the Public and Nonprofit Section of the National Academy of Management Winner of the 2019 Louis Brownlow Book Award from the National Academy of Public Administration Bureaucracy, confusing paperwork, and complex regulations—or what public policy scholars Pamela Herd and Donald Moynihan call administrative burdens—often introduce delay and frustration into our experiences with government agencies. Administrative burdens diminish the effectiveness of public programs and can even block individuals from fundamental rights like voting. In AdministrativeBurden, Herd and Moynihan document that the administrative burdens citizens regularly encounter in their interactions with the state are not simply unintended byproducts of governance, but the result of deliberate policy choices. Because burdens affect people’s perceptions of government and often perpetuate long-standing inequalities, understanding why administrative burdens exist and how they can be reduced is essential for maintaining a healthy public sector. Through in-depth case studies of federal programs and controversial legislation, the authors show that administrative burdens are the nuts-and-bolts of policy design. Regarding controversial issues such as voter enfranchisement or abortion rights, lawmakers often use administrative burdens to limit access to rights or services they oppose. For instance, legislators have implemented administrative burdens such as complicated registration requirements and strict voter-identification laws to suppress turnout of African American voters. Similarly, the right to an abortion is legally protected, but many states require women seeking abortions to comply with burdens such as mandatory waiting periods, ultrasounds, and scripted counseling. As Herd and Moynihan demonstrate, administrative burdens often disproportionately affect the disadvantaged who lack the resources to deal with the financial and psychological costs of navigating these obstacles. However, policymakers have sometimes reduced administrative burdens or shifted them away from citizens and onto the government. One example is Social Security, which early administrators of the program implemented in the 1930s with the goal of minimizing burdens for beneficiaries. As a result, the take-up rate is about 100 percent because the Social Security Administration keeps track of peoples’ earnings for them, automatically calculates benefits and eligibility, and simply requires an easy online enrollment or visiting one of 1,200 field offices. Making more programs and public services operate this efficiently, the authors argue, requires adoption of a nonpartisan, evidence-based metric for determining when and how to institute administrative burdens, with a bias toward reducing them. By ensuring that the public’s interaction with government is no more onerous than it need be, policymakers and administrators can reduce inequality, boost civic engagement, and build an efficient state that works for all citizens.

Author :
Publisher :
ISBN 13 : 087154668X
Total Pages : 260 pages
Book Rating : 4.8/5 (715 download)

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Book Synopsis by :

Download or read book written by and published by . This book was released on with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Citizen, Customer, Partner

Author : John Clayton Thomas
Publisher : Routledge
ISBN 13 : 1317478584
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Citizen, Customer, Partner by : John Clayton Thomas

Download or read book Citizen, Customer, Partner written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Citizen Participation in the Age of Contracting

Author : Anna A. Amirkhanyan
Publisher : Routledge
ISBN 13 : 1351379267
Total Pages : 207 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Citizen Participation in the Age of Contracting by : Anna A. Amirkhanyan

Download or read book Citizen Participation in the Age of Contracting written by Anna A. Amirkhanyan and published by Routledge. This book was released on 2017-11-28 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Participation in the Age of Contracting is based on a simple premise: in democracies, power originates with citizens. While citizen participation in government remains a central tenet of democracy, public service delivery structures are considerably more complex today than they were fifty years ago. Today, governments contract with private organizations to deliver a wide array of services. Yet, we know very little about how citizens influence government decisions and policies in the "hollow state." Based on nearly 100 interviews with public and private managers, our findings about the state of citizen participation in contract governance are somewhat disheartening. Public and private organizations engaged citizens in a number of ways. However, most of their efforts failed to shift the power structure in communities and did not give citizens a chance to fundamentally shape local priorities and programs. Instead, elected officials and professional staff largely maintained control over significant policy and administrative decisions. Widespread, but narrow in their forms and impact, the participation practices we uncovered did not live up to the ideals of democracy and self-governance. Citizen Participation in the Age of Contracting is suitable for those who study public administration, as well as in other closely related fields such as nonprofit management and organizational behavior.

Cops, Teachers, Counselors

Author : Steven Williams Maynard-Moody
Publisher : University of Michigan Press
ISBN 13 : 047202387X
Total Pages : 240 pages
Book Rating : 4.4/5 (72 download)

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Book Synopsis Cops, Teachers, Counselors by : Steven Williams Maynard-Moody

Download or read book Cops, Teachers, Counselors written by Steven Williams Maynard-Moody and published by University of Michigan Press. This book was released on 2009-11-10 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work. Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.

Active Citizen Participation in E-Government: A Global Perspective

Author : Manoharan, Aroon
Publisher : IGI Global
ISBN 13 : 1466601175
Total Pages : 650 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Active Citizen Participation in E-Government: A Global Perspective by : Manoharan, Aroon

Download or read book Active Citizen Participation in E-Government: A Global Perspective written by Manoharan, Aroon and published by IGI Global. This book was released on 2012-02-29 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation"--Provided by publisher.

Public Participation for 21st Century Democracy

Author : Tina Nabatchi
Publisher : John Wiley & Sons
ISBN 13 : 1118688538
Total Pages : 370 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Public Participation for 21st Century Democracy by : Tina Nabatchi

Download or read book Public Participation for 21st Century Democracy written by Tina Nabatchi and published by John Wiley & Sons. This book was released on 2015-04-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive text on the theory and practice of public participation Written by two leaders in the field, Public Participation for 21st Century Democracy explores the theory and practice of public participation in decision-making and problem-solving. It examines how public participation developed over time to include myriad thick, thin, and conventional opportunities, occurring in both face-to-face meetings and online settings. The book explores the use of participation in various arenas, including education, health, land use, and state and federal government. It offers a practical framework for thinking about how to engage citizens effectively, and clear explanations of participation scenarios, tactics, and designs. Finally, the book provides a sensible approach for reshaping our participation infrastructure to meet the needs of public officials and citizens. The book is filled with illustrative examples of innovative participatory activities, and numerous sources for more information. This important text puts the spotlight on the need for long-term, cross-sector, participation planning, and provides guidance for leaders, citizens, activists, and others who are determined to improve the ways that participation and democracy function. Public Participation for 21st Century Democracy: Helps students and practitioners understand the history, theory, and practice of public participation Contains a wealth of case studies that explore the application of public participation in different settings Covers vital issues such as education, health, land use, and state and federal government Has accompanying instructor resources, such as PowerPoint slides, discussion questions, sample assignments, case studies and research from www.participedia.net, and classroom activities.

Citizens as Partners Information, Consultation and Public Participation in Policy-Making

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264195564
Total Pages : 253 pages
Book Rating : 4.2/5 (641 download)

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Book Synopsis Citizens as Partners Information, Consultation and Public Participation in Policy-Making by : OECD

Download or read book Citizens as Partners Information, Consultation and Public Participation in Policy-Making written by OECD and published by OECD Publishing. This book was released on 2001-10-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.

Citizen Governance

Author : Richard C. Box
Publisher : SAGE Publications
ISBN 13 : 1452250383
Total Pages : 203 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Citizen Governance by : Richard C. Box

Download or read book Citizen Governance written by Richard C. Box and published by SAGE Publications. This book was released on 1997-12-24 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on fundamental ideas about the relationship of citizens to the public sphere, Richard C Box presents a model of `citizen governance'. Recognizing the challenges in the community governance setting, he advocates rethinking the structure of local government and the roles of citizens, elected officials and public professionals in the twenty-first century. His model shifts a large part of the responsibility for local public policy from the professional and the elected official to the citizen. Citizens take part directly in creating and implementing policy, elected officials coordinate the policy process, and public professionnals facilitate citizen discourse, offering the knowledge of public practice needed for successful `citizen gover

Between Citizens and the State

Author : Christopher P. Loss
Publisher : Princeton University Press
ISBN 13 : 0691163340
Total Pages : 341 pages
Book Rating : 4.6/5 (911 download)

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Book Synopsis Between Citizens and the State by : Christopher P. Loss

Download or read book Between Citizens and the State written by Christopher P. Loss and published by Princeton University Press. This book was released on 2014-04-07 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tracks the dramatic outcomes of the federal government's growing involvement in higher education between World War I and the 1970s, and the conservative backlash against that involvement from the 1980s onward. Using cutting-edge analysis, Christopher Loss recovers higher education's central importance to the larger social and political history of the United States in the twentieth century, and chronicles its transformation into a key mediating institution between citizens and the state. Framed around the three major federal higher education policies of the twentieth century--the 1944 GI Bill, the 1958 National Defense Education Act, and the 1965 Higher Education Act--the book charts the federal government's various efforts to deploy education to ready citizens for the national, bureaucratized, and increasingly global world in which they lived. Loss details the myriad ways in which academic leaders and students shaped, and were shaped by, the state's shifting political agenda as it moved from a preoccupation with economic security during the Great Depression, to national security during World War II and the Cold War, to securing the rights of African Americans, women, and other previously marginalized groups during the 1960s and '70s. Along the way, Loss reappraises the origins of higher education's current-day diversity regime, the growth of identity group politics, and the privatization of citizenship at the close of the twentieth century. At a time when people's faith in government and higher education is being sorely tested, this book sheds new light on the close relations between American higher education and politics.

Public Citizens: The Attack on Big Government and the Remaking of American Liberalism

Author : Paul Sabin
Publisher : W. W. Norton & Company
ISBN 13 : 0393634051
Total Pages : 272 pages
Book Rating : 4.3/5 (936 download)

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Book Synopsis Public Citizens: The Attack on Big Government and the Remaking of American Liberalism by : Paul Sabin

Download or read book Public Citizens: The Attack on Big Government and the Remaking of American Liberalism written by Paul Sabin and published by W. W. Norton & Company. This book was released on 2021-08-10 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of the dramatic postwar struggle over the proper role of citizens and government in American society. In the 1960s and 1970s, an insurgent attack on traditional liberalism took shape in America. It was built on new ideals of citizen advocacy and the public interest. Environmentalists, social critics, and consumer advocates like Rachel Carson, Jane Jacobs, and Ralph Nader crusaded against what they saw as a misguided and often corrupt government. Drawing energy from civil rights protests and opposition to the Vietnam War, the new citizens’ movement drew legions of followers and scored major victories. Citizen advocates disrupted government plans for urban highways and new hydroelectric dams and got Congress to pass tough legislation to protect clean air and clean water. They helped lead a revolution in safety that forced companies and governments to better protect consumers and workers from dangerous products and hazardous work conditions. And yet, in the process, citizen advocates also helped to undermine big government liberalism—the powerful alliance between government, business, and labor that dominated the United States politically in the decades following the New Deal and World War II. Public interest advocates exposed that alliance’s secret bargains and unintended consequences. They showed how government power often was used to advance private interests rather than restrain them. In the process of attacking government for its failings and its dangers, the public interest movement struggled to replace traditional liberalism with a new approach to governing. The citizen critique of government power instead helped clear the way for their antagonists: Reagan-era conservatives seeking to slash regulations and enrich corporations. Public Citizens traces the history of the public interest movement and explores its tangled legacy, showing the ways in which American liberalism has been at war with itself. The book forces us to reckon with the challenges of regaining our faith in government’s ability to advance the common good.

Patronage as Politics in South Asia

Author : Anastasia Piliavsky
Publisher : Cambridge University Press
ISBN 13 : 110705608X
Total Pages : 487 pages
Book Rating : 4.1/5 (7 download)

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Book Synopsis Patronage as Politics in South Asia by : Anastasia Piliavsky

Download or read book Patronage as Politics in South Asia written by Anastasia Piliavsky and published by Cambridge University Press. This book was released on 2014-10-16 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Western policymakers, political activists and academics alike see patronage as the chief enemy of open, democratic societies. Patronage, for them, is a corrupting force, a hallmark of failed and failing states, and the obverse of everything that good, modern governance ought to be. South Asia poses a frontal challenge for this consensus. Here the world's most populous, pluralist and animated democracy is also a hotbed of corruption with persistently startling levels of inequality. Patronage as Politics in South Asia confronts this paradox with calm erudition: sixteen essays by anthropologists, historians and political scientists show, from a wide range of cultural and historical angles, that in South Asia patronage is no feudal residue or retrograde political pressure, but a political form vital in its own right. This volume suggests that patronage is no foe to South Asia's burgeoning democratic cultures, but may in fact be their main driving force.

Smart Citizens, Smarter State

Author : Beth Simone Noveck
Publisher : Harvard University Press
ISBN 13 : 0674915453
Total Pages : 369 pages
Book Rating : 4.6/5 (749 download)

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Book Synopsis Smart Citizens, Smarter State by : Beth Simone Noveck

Download or read book Smart Citizens, Smarter State written by Beth Simone Noveck and published by Harvard University Press. This book was released on 2015-11-02 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government “of the people, by the people, for the people” expresses an ideal that resonates in all democracies. Yet poll after poll reveals deep distrust of institutions that seem to have left “the people” out of the governing equation. Government bureaucracies that are supposed to solve critical problems on their own are a troublesome outgrowth of the professionalization of public life in the industrial age. They are especially ill-suited to confronting today’s complex challenges. Offering a far-reaching program for innovation, Smart Citizens, Smarter State suggests that public decisionmaking could be more effective and legitimate if government were smarter—if our institutions knew how to use technology to leverage citizens’ expertise. Just as individuals use only part of their brainpower to solve most problems, governing institutions make far too little use of the skills and experience of those inside and outside of government with scientific credentials, practical skills, and ground-level street smarts. New tools—what Beth Simone Noveck calls technologies of expertise—are making it possible to match the supply of citizen expertise to the demand for it in government. Drawing on a wide range of academic disciplines and practical examples from her work as an adviser to governments on institutional innovation, Noveck explores how to create more open and collaborative institutions. In so doing, she puts forward a profound new vision for participatory democracy rooted not in the paltry act of occasional voting or the serendipity of crowdsourcing but in people’s knowledge and know-how.

Citizen Satisfaction

Author : F. Morgeson
Publisher : Palgrave Macmillan
ISBN 13 : 9781349344154
Total Pages : 217 pages
Book Rating : 4.3/5 (441 download)

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Book Synopsis Citizen Satisfaction by : F. Morgeson

Download or read book Citizen Satisfaction written by F. Morgeson and published by Palgrave Macmillan. This book was released on 2015-12-23 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Learn about the United States

Author : U.S. Citizenship and Immigration Services
Publisher : Government Printing Office
ISBN 13 : 9780160831188
Total Pages : 36 pages
Book Rating : 4.8/5 (311 download)

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Book Synopsis Learn about the United States by : U.S. Citizenship and Immigration Services

Download or read book Learn about the United States written by U.S. Citizenship and Immigration Services and published by Government Printing Office. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Learn About the United States" is intended to help permanent residents gain a deeper understanding of U.S. history and government as they prepare to become citizens. The product presents 96 short lessons, based on the sample questions from which the civics portion of the naturalization test is drawn. An audio CD that allows students to listen to the questions, answers, and civics lessons read aloud is also included. For immigrants preparing to naturalize, the chance to learn more about the history and government of the United States will make their journey toward citizenship a more meaningful one.

The Submerged State

Author : Suzanne Mettler
Publisher : University of Chicago Press
ISBN 13 : 0226521664
Total Pages : 172 pages
Book Rating : 4.2/5 (265 download)

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Book Synopsis The Submerged State by : Suzanne Mettler

Download or read book The Submerged State written by Suzanne Mettler and published by University of Chicago Press. This book was released on 2011-08-31 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Keep your government hands off my Medicare!” Such comments spotlight a central question animating Suzanne Mettler’s provocative and timely book: why are many Americans unaware of government social benefits and so hostile to them in principle, even though they receive them? The Obama administration has been roundly criticized for its inability to convey how much it has accomplished for ordinary citizens. Mettler argues that this difficulty is not merely a failure of communication; rather it is endemic to the formidable presence of the “submerged state.” In recent decades, federal policymakers have increasingly shunned the outright disbursing of benefits to individuals and families and favored instead less visible and more indirect incentives and subsidies, from tax breaks to payments for services to private companies. These submerged policies, Mettler shows, obscure the role of government and exaggerate that of the market. As a result, citizens are unaware not only of the benefits they receive, but of the massive advantages given to powerful interests, such as insurance companies and the financial industry. Neither do they realize that the policies of the submerged state shower their largest benefits on the most affluent Americans, exacerbating inequality. Mettler analyzes three Obama reforms—student aid, tax relief, and health care—to reveal the submerged state and its consequences, demonstrating how structurally difficult it is to enact policy reforms and even to obtain public recognition for achieving them. She concludes with recommendations for reform to help make hidden policies more visible and governance more comprehensible to all Americans. The sad truth is that many American citizens do not know how major social programs work—or even whether they benefit from them. Suzanne Mettler’s important new book will bring government policies back to the surface and encourage citizens to reclaim their voice in the political process.