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Author : Lok-kwan Lui
Publisher :
ISBN 13 :
Total Pages : 236 pages
Book Rating : 4.:/5 (614 download)
Download or read book A Study of Quality Management in Enhancing the Property Management Service in Hong Kong written by Lok-kwan Lui and published by . This book was released on 2004 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Edmond K. W. Cheng
Publisher :
ISBN 13 :
Total Pages : 570 pages
Book Rating : 4.:/5 (222 download)
Download or read book Quality Improvement for Property Management Services written by Edmond K. W. Cheng and published by . This book was released on 2000 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kung-wai Chiang (George)
Publisher :
ISBN 13 :
Total Pages : 312 pages
Book Rating : 4.:/5 (77 download)
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by Kung-wai Chiang (George) and published by . This book was released on 2005 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Yuk-Lan Julia Ho
Publisher : Open Dissertation Press
ISBN 13 : 9781361096123
Total Pages : 104 pages
Book Rating : 4.0/5 (961 download)
Download or read book CENTRE MGMT AS A MEANS OF IMPR written by Yuk-Lan Julia Ho and published by Open Dissertation Press. This book was released on 2017-01-26 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Centre Management as a Means of Improving the Quality Standard of Property Management Services in Hong Kong" by Yuk-lan, Julia, Ho, 何玉蘭, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196860 Subjects: Shopping centers - China - Hong Kong - Management - Case studies Housing management - China - Hong Kong - Quality control
Author : Ka-Wan Wu
Publisher : Open Dissertation Press
ISBN 13 : 9781361368589
Total Pages : pages
Book Rating : 4.3/5 (685 download)
Download or read book To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong written by Ka-Wan Wu and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "To Evaluate the Contribution of Owner Committee to the Quality of Housing Management in the Private Residential Property in Hong Kong" by Ka-wan, Wu, 胡家穩, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: The property management in Hong Kong has emerged in its importance in the past decades. The people's thought towards property management has changed from the provision of basic services such as watchmen and cleaners to a professional servicing industry. Moreover, as changes in people's attitude in service consumption and social values, the requirement of the owners for the property management services raised. Apart from this, the participation of Owner Committee ( OC ) in the property management has become more significant which has been recognized by the residents, the property management practitioners as well as the government. As a result of the rapid population growth, the demand for the housing has increased rapidly too thus, led to the development of multi-storey buildings in large scale. The government policy has encouraged the participation of OC in the management of the building by formation of Owners Incorporations aiming at the promotion of a 'self-help' approach for which the OC could manage the building on their own. The encouragement of the government by enactment of the Building Management Ordinance has strengthened the power of the Incorporated Owners as they have the power to terminate and to appoint managers at their choice. However, we always hear that Owner Committee (OC) will cause a lot of quarrels between OC and the property managers/property management companies and bring a lot of troubles to the property manager/property management company. Sometimes the property managers/ property management companies complained that the requirement of the OC is too high to meet and unreasonable. Moreover, they also complained that OC controls too much on them so that their efficiency of work and their daily performance will be reduced. In addition, it creates a great impact to the property management companies and to the industry of property management. For example, the incidents of termination of property managers/property management companies were increased for the past decade. Does OC really could not perform their function and to make contribution to improve the quality of private residential property in Hong Kong? In this dissertation, it is to find out whether the OC participation in the management of the property has positive impacts on the management quality of the estates or not. If yes, to what extent or level that OC could help improve the quality of the private residential property in Hong Kong. After the estate study, it was found that OC participation in the management of the property could help the management company understand their needs and become more accountable. It was also noted that by the questionnaire survey and face to face interviews, the estate selected for the estate study that is a high level of participation of OC, all the comments and results have a higher satisfaction rate and a positive impacts on the management quality of the estate as well as in the whole property management industry. DOI: 10.5353/th_b5372737 Subjects: Homeowners - China - Hong Kong Housing management - China - Hon gKong
Download or read book A Study of Service Quality in Concurrent Quality Property Management Services in Hong Kong written by and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Study of the Service Quality in Property Management Companies written by and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Kam-fai Yau
Publisher :
ISBN 13 :
Total Pages : 264 pages
Book Rating : 4.:/5 (566 download)
Download or read book A Study of the Service Quality in Property Management Companies written by Kam-fai Yau and published by . This book was released on 2003 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Pui-Ki Annie Fung
Publisher :
ISBN 13 : 9781360982144
Total Pages : pages
Book Rating : 4.9/5 (821 download)
Download or read book A Study of the Effect of Quality Management Services on the Value of Properties in Private Sector of Hong Kong written by Pui-Ki Annie Fung and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Study of Total Quality Management and Its Application in the Private Property Management Company written by and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Rebecca Lai-Har Chiu
Publisher : Hong Kong University Press
ISBN 13 : 9789622098039
Total Pages : 324 pages
Book Rating : 4.0/5 (98 download)
Download or read book Professional Housing Management Practices in Hong Kong written by Rebecca Lai-Har Chiu and published by Hong Kong University Press. This book was released on 2006-10-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional housing management is of growing importance in Hong Kong and the "Hong Kong management model" is adopted in many neighbouring high-density cities. However, there has been by far no literature on the subject of housing management practices in Hong Kong. This book is therefore crucial in understanding how housing management makes significant contributions to the safety, viability, liveability and vibrancy of our high-density and high-rise environment. Since the late 1980s, housing education in this city has developed by leaps and bounds. A recent study found that over 3,000 junior practitioners would be seeking professional training or further study for career advancement. This book is an indispensable aid to self-study or taught courses.
Author : Chap-Man Elsie To
Publisher : Open Dissertation Press
ISBN 13 : 9781374812734
Total Pages : 110 pages
Book Rating : 4.8/5 (127 download)
Download or read book ANALYSIS & EVALUATION OF QUALI written by Chap-Man Elsie To and published by Open Dissertation Press. This book was released on 2017-01-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "An Analysis and Evaluation of Quality Services in a Property Management Company" by Chap-man, Elsie, To, 杜集敏, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b4389554 Subjects: Real estate management - China - Hong Kong - Case studies Quality assurance - China - Hong Kong - Case studies
Author : Ka-Po Chung
Publisher :
ISBN 13 : 9781361132548
Total Pages : pages
Book Rating : 4.1/5 (325 download)
Download or read book An Analysis of Management Style and Quality Services of Property Management Companies written by Ka-Po Chung and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "An Analysis of Management Style and Quality Services of Property Management Companies" by Ka-po, Chung, 鍾嘉寶, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196876 Subjects: Housing management - China - Hong Kong - Quality control - Case studies
Author : Pui-Shan Lau
Publisher : Open Dissertation Press
ISBN 13 : 9781361364031
Total Pages : pages
Book Rating : 4.3/5 (64 download)
Download or read book Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong written by Pui-Shan Lau and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "Examine the Impacts of Statutory Minimum Wage on the Service Quality of Property Management Companies in Hong Kong" by Pui-shan, Lau, 劉珮珊, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: In Hong Kong, statutory minimum wage has been implemented for three years. Under the implementation of statutory minimum wage, the property management companies have to pay at least $30 to their staff per hour, it increases the staff cost of property management companies and reduces the profit of the companies. On theother hand, the property owners have to pay higher management fee due to the increase of staff cost, they expected that they should receive better quality of services. If the service standard of the property management companies could not match with owners' expectation, it would affect the customer satisfaction towards the service of the property management companies. As a result, it would increase the conflicts between the property owners and the property management companies and it might affect the relationship between each other. Indeed, the property management companies are facing high pressure on it now. Therefore, it is meaningful to study the impacts of minimum wage on the service quality of property management companies in Hong Kong. In this study, we try to investigate whether the implementation of minimum wage can improve the service quality of the properties management companies in Hong Kong and increase the satisfaction level of the employees and the customers. The scope of study will be focused on two different types of property management companies. One is a large-sized property management company (Company A) which is the subsidiary of large developer in Hong Kong. The other is a small to medium sized property management company (Company B) which is a non-subsidiary company. By doing this research, it could compare the service quality of different types of property management companies after the implementation of minimum wage. Two sets of questionnaires were sent out in order to collect the viewpoints from the staff of the property management companies and the owners/residents' of middle class residential properties. There were altogether 250 questionnaires were done, the results showed that both Company A and Company B were in the same direction. The results expressed that either internal customer (staff of the property management companies) or the external customer (owners/residents) of both companies did not think that the service quality of management office have significant improvement after the minimum wage. Based on the results of the research, we suggest some ways to improve the service quality of the service team and also give some recommendation to government in implementing the minimum wage policy so that it could benefit for people working in the property management field in Hong Kong. DOI: 10.5353/th_b5334675 Subjects: Real estate management - China - Hong Kong Minimum wage - China - Hong Kong
Author : Yuk-lan Ho (Julia)
Publisher :
ISBN 13 :
Total Pages : 176 pages
Book Rating : 4.:/5 (513 download)
Download or read book Centre Management as a Means of Improving the Quality Standard of Property Management Services in Hong Kong written by Yuk-lan Ho (Julia) and published by . This book was released on 1999 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Po-Kwong Fung
Publisher : Open Dissertation Press
ISBN 13 : 9781361397978
Total Pages : pages
Book Rating : 4.3/5 (979 download)
Download or read book How to Provide Quality Service in View of Recent Changes written by Po-Kwong Fung and published by Open Dissertation Press. This book was released on 2017-01-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "How to Provide Quality Service in View of Recent Changes: a Study of the Private Property Management Industry" by Po-kwong, Fung, 馮寶光, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3196803 Subjects: Housing management - China - Hong Kong Total quality management Homeowners' associations - China - Hong Kong Housing management Housing management - Case studies High-rise apartment buildings - Management
Author : Pui-ki Fung (Annie)
Publisher :
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.:/5 (768 download)
Download or read book A Study of the Effect of Quality Management Services on the Value of Properties in Private Sector of Hong Kong written by Pui-ki Fung (Annie) and published by . This book was released on 2006 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
