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A Public Sector Journey To Operational Excellence
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Book Synopsis A Public Sector Journey to Operational Excellence by : Kate McGovern
Download or read book A Public Sector Journey to Operational Excellence written by Kate McGovern and published by CRC Press. This book was released on 2023-09-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean management can lead to operational excellence, but toward what end? This book examines the power of linking Lean government operations with purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, they brought the same transformative potential. These programs can improve public services, boost employee morale, and free up previously underutilized capacity. The freed capacity can then be applied to accomplish important societal objectives. This book has four parts: Part 1: The Foundation of Continuous Improvement (CI)—The reader is introduced to the field of CI and to Lean principles and techniques as applied to public sector organizations. CI initiatives can improve services, boost employee morale, and free up previously underutilized capacity. This part includes an overview of best practices and strategies for overcoming common challenges. Part 2: Lean Public Policy—Discussion of both purpose and function. Lean practitioners are systems thinkers. Viewing disparate processes as components of a whole, we seek to integrate functions across silos to maximize value, quality, and efficiency. It would be great if public programs could be designed for optimal functionality. If that were the case, then Lean practitioners would simply apply the Plan-Do-Study-Act/Adjust (PDSA) cycle for ongoing improvement. In the real world, policy making tends to be ad-hoc and reactive. This part explores impediments to Leaning existing programs and considers what Lean public policy would look like. Government regulatory functions and health care policy are used as examples. Part 3: Operational Excellence—Pulling policy and administration together by introducing John M. Bernard’s concept of three levels of maturity in government. Part 4: Putting it together—"What to do, how to do it, and who can get it done." A summary and overview of CI methodology and the prerequisites for the implementation of policies that will lead to progress on societal goals. Drawing lessons from practitioners striving for Level 3 maturity in government, the book closes with a series of recommendations.
Book Synopsis A Public-Sector Journey to Lean by : Kate McGovern
Download or read book A Public-Sector Journey to Lean written by Kate McGovern and published by CRC Press. This book was released on 2018-10-26 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most Lean practitioners learn about the three Ms: muda (waste), mura (unevenness or variability), and muri (overburden), and beginners in Lean generally focus on the removal of muda. The impact of muri is not as readily understood. It is extremely significant, however, for those working in government. Decisions on staffing levels and resource allocation are made by elected officials who are generally disconnected from daily operations. Short-sighted cost-cutting makes it difficult to deliver quality services as efficiently as possible. The mantra of "do more with less" creates ever-increasing muri. In contrast to robust Lean programs in privately owned companies, efficiency initiatives are regularly cut from public-sector budgets. Antiquated systems remain in place, with too few workers to operate the existing processes. The debilitating impact of persistent muri brings burnout and turnover, perpetuating a vicious cycle. Despite the muri, a dedicated cadre of public servants is hard at work using Lean techniques and principles to break down bureaucratic red tape and improve the quality of services at every level of government across the country. While the author incorporated examples of Lean initiatives in other states to give readers an idea of all the terrific work that is occurring, this book is really the story of one of those journeys. Using the author’s experience while working for the State of New Hampshire, you’ll learn about the steps along the way. Each chapter tells a story of what they did, what they learned, and how the lessons can be applied. Annotated outlines of White, Yellow, and Green Belt programs, and the Lean for Leaders workshop, as well as two hypothetical scenarios that were used as training exercises are included. These approaches are not intended to be authoritative or prescriptive; they are offered as insights and examples. You’ll read about the challenges and pitfalls, and the creative countermeasures developed by a dauntless team of Lean practitioners. The story is shared to inform and encourage others -- material based on the New Hampshire Bureau of Education and Training’s Lean programs is included throughout the book.
Book Synopsis Operational Excellence in Your Office by : Kevin J. Duggan
Download or read book Operational Excellence in Your Office written by Kevin J. Duggan and published by CRC Press. This book was released on 2016-02-24 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.
Book Synopsis State of Readiness by : Joseph F. Paris Jr.
Download or read book State of Readiness written by Joseph F. Paris Jr. and published by Greenleaf Book Group. This book was released on 2017-05-16 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerated Strategy Development and Execution The company of today has its supply chains and finances stretched further around the globe than ever before while simultaneously having increasing pressures to drive value across a complicated and fluid set of metrics and deliver innovations, products, and services more quickly and reliably. The competitive advantage belongs to the companies that can quicken their vision-building and strategy-execution efforts—the ones that can identify challenges more swiftly and accelerate their decision making so they are better able to formulate and deploy responses decisively yet with greater agility. To successfully accomplish this, companies will have to prioritize creating a culture of leadership that strengthens communication skills and emphasizes systems thinking by building capacity and capability that cuts across the business smokestacks and permeates the entire organization. In State of Readiness, Joseph F. Paris Jr. shares over thirty years of international business and operations experience and guides C-suite executives and business-operations and -improvement specialists on a path toward operational excellence, the organizational capability and situational awareness that is attained as the enterprise reaches a state of alignment for pursuing its strategies. In doing so, create a corporate culture that is committed to the continuous and deliberate improvement of company performance and the circumstances of those who work there—a precursor to becoming a high-performance organization.
Book Synopsis Corporate Resilience by : Shahla Seifi
Download or read book Corporate Resilience written by Shahla Seifi and published by Emerald Group Publishing. This book was released on 2023-09-13 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by experts, the chapters collected here address various issues such as climate change and the pandemic, suggesting ways in which future crises can be managed successfully and sharing best practice from what we have learned from recent crises.
Book Synopsis Lean Government by : Ade Asefeso MCIPS MBA
Download or read book Lean Government written by Ade Asefeso MCIPS MBA and published by AA Global Sourcing Ltd. This book was released on 2014-11-27 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these incredibly tough budget times, you would think government agencies would be working extra hard to find ways of doing things more efficiently. Unfortunately, leaders across the world are grabbing the same old playbook; recruitment freezes, travel restrictions, delaying maintenance and so on. They are not examining the actual work being done; the operations are fundamentally the same. Instead, they are left with tired, overworked employees trying to do the same operations with fewer resources. This approach creates an illusion of efficiency. Real efficiency is about looking at the systems; the way work itself is designed and finding ways to streamline the work so that we do our important tasks very well in less time and with less hassle. Systems are where the costs are incurred. Systems are where the customers show up. Systems are where the value of the agency is created and systems appear to be the last thing anyone is focusing on.
Book Synopsis Total Quality Management and Operational Excellence by : John S. Oakland
Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Routledge. This book was released on 2014-04-24 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Book Synopsis The Ten Commandments of Lean Six Sigma by : Jiju Antony
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
Book Synopsis Delivering Results That Matter by : Haneef Chagani
Download or read book Delivering Results That Matter written by Haneef Chagani and published by . This book was released on 2018-01-18 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring global public sector leaders who are using Lean management strategically to achieve results, the book provides a practical, disciplined approach for transforming public services to add value for the customer who uses the services, the employee who provides those services, and the taxpayer who pays for them. Delivering Results That Matter advocates Lean management as a practical, disciplined approach to the transformation of public services. It strikes new ground in the public sector management literature by providing advice to public sector managers on how Lean, a business philosophy used extensively in the private sector, can be applied in a public sector context to renew and refresh public services as well as drive mindset and behavior changes that promote performance and customer service. Using a multitude of case studies from around the world, Delivering Results That Matter demonstrates how Lean management can transform public sector performance while controlling costs. It shows how programs, services, and processes can be made better, safer, and more efficient; with citizens receiving the quality services they need and expect. Lean management enhances what managers and their teams do, how they do it, and the tools they use in day-to-day service delivery. Lean can help governments increase transparency, demonstrate accountability, and do more with less. It can be a key mechanism for governments to solicit fresh, new, and different ideas which challenge the status quo and lead to innovation. It can also help governments work horizontally to address and manage issues that span multiple ministries or departments. Savings achieved through increased efficiency can be reinvested to other strategic priorities. Lean management adds value for the customer who uses public services, the employee who provide those services, and the taxpayer who pays for them.
Book Synopsis The Baptist Health Care Journey to Excellence by : Al Stubblefield
Download or read book The Baptist Health Care Journey to Excellence written by Al Stubblefield and published by John Wiley & Sons. This book was released on 2011-01-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
Book Synopsis Managing for Excellence in the Public Sector by : G. Van der Waldt
Download or read book Managing for Excellence in the Public Sector written by G. Van der Waldt and published by Juta and Company Ltd. This book was released on 1999-12-31 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides public admninistration instructors with a holistic South African perspective presented by means of a systems approach, the addressing of current and future distinctive issues and challenges and the presentation of specific remedies, the application of proven private sector principles to the public sector and the use of case studies to place theoretical knowledge within a practical frame of reference.
Book Synopsis Operational Excellence by : John S. Mitchell
Download or read book Operational Excellence written by John S. Mitchell and published by John Wiley & Sons. This book was released on 2015-02-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
Book Synopsis Design for Operational Excellence: A Breakthrough Strategy for Business Growth by : Kevin J. Duggan
Download or read book Design for Operational Excellence: A Breakthrough Strategy for Business Growth written by Kevin J. Duggan and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
Book Synopsis Achieving Class A Business Excellence by : Dennis Groves
Download or read book Achieving Class A Business Excellence written by Dennis Groves and published by John Wiley & Sons. This book was released on 2008-12-03 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Book Synopsis The Ten Commandments of Lean Six Sigma by : Jiju Antony
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
Book Synopsis Public Sector Enterprise Risk Management by : Kenneth C. Fletcher
Download or read book Public Sector Enterprise Risk Management written by Kenneth C. Fletcher and published by Routledge. This book was released on 2019-05-08 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through a series of case studies and selected special topics, Public Sector Enterprise Risk Management presents examples from leading Enterprise Risk Management (ERM) programs on overcoming bureaucratic obstacles, developing a positive risk culture, and making ERM a valuable part of day-to-day management. Specifically designed to help government risk managers, with concepts and approaches to help them advance risk management beyond the basics, the book: Provides a balanced mix of concepts, instruction and examples; Addresses topics that go beyond the basics of Enterprise Risk Management (ERM) program design and implementation; Includes insights from leading practitioners and other senior officials. Many government organizations can refer to the growing body of materials that provide examples of ERM processes and procedures. Far fewer reference materials and examples exist to help organizations develop a risk-mature organizational culture that is critical to the long-term success and strategic value that ERM represents to government organizations. Public Sector Enterprise Risk Management begins to fill that void and is intended to help public sector risk managers overcome barriers that inhibit ERM from becoming an active contributor to major decisions that top officials must make.
Book Synopsis Lean Management Beyond Manufacturing by : Sanjay Bhasin
Download or read book Lean Management Beyond Manufacturing written by Sanjay Bhasin and published by Springer. This book was released on 2015-04-20 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring Lean manufacturing in a holistic manner, this book helps organizations to implement Lean principles successfully by offering theoretical, empirical and practical knowledge. It empirically demonstrates how a successful Lean initiative can improve organizational efficiency, and incorporates valuable primary research to substantiate findings. It argues that Lean principles need to be applied throughout the value chain in order to be successful , and suggests that these tools need to be aligned with culture and change management. Chapters examine issues including Lean cultures, impediments to Lean, Lean and performance measurement, and the impact of Lean. Viewing Lean as a never-ending journey, this book provides a valuable resource to practising Lean managers, and specialist researchers and students, and also offers an important reference for organizations embarking on their Lean voyage.
