A Practical Guide to Soft Skills

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Author :
Publisher : Routledge
ISBN 13 : 1000506509
Total Pages : 171 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis A Practical Guide to Soft Skills by : Richard Almonte

Download or read book A Practical Guide to Soft Skills written by Richard Almonte and published by Routledge. This book was released on 2021-12-27 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This accessible text looks at the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills. Soft skills -- including communication, customer service, teamwork, problem solving, and personal management -- represent a major component of any worker's professional identity. This book analyzes major soft skills, including both inward-facing soft skills (how workers manage themselves to effectively perform their work) and outward-facing skills (how workers effectively interact with others and in groups). It explores how these skills are rooted in fundamental areas of liberal arts including interpersonal communication, psychology, and ethics. It provides an active learning pedagogy, including creative exercises and case studies through which students can assess their understanding of underlying concepts and their application in real-world situations. The book can be used as a supplement for communication, business, and career-oriented courses, and it will be of interest to individual students and junior professionals as well as career counselors, postsecondary instructors across the curriculum, and professionals in human resources and learning and development.

Soft Skills Hard Results

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Publisher : Practical Inspiration Publishing
ISBN 13 : 1788601386
Total Pages : 200 pages
Book Rating : 4.7/5 (886 download)

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Book Synopsis Soft Skills Hard Results by : Anne Taylor

Download or read book Soft Skills Hard Results written by Anne Taylor and published by Practical Inspiration Publishing. This book was released on 2020-01-23 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***BUSINESS BOOK AWARDS 2021 WINNER: SELF DEVELOPMENT BOOK OF THE YEAR*** Everyone says a great leader needs EQ, Emotional Intelligence, soft skills, blah, blah, blah. What does that even mean? Where do you start? Where’s the line for that on the P&L? You might think that business is all about facts and figures. You probably prefer it that way. The truth is that as uncertainty and business complexity increases, successful leaders need to embrace soft skills to get the best out of their people in a sustainable manner. In this succinct, no-nonsense approach, Anne Taylor shares: Key soft skills relevant for leadership and practical applications of how to use them every day drawn from real-life case studies Straightforward tools to better understand yourself, because your leadership starts with YOU Simple frameworks to communicate with others to get things done while building a stronger relationship with them (at the same time, how efficient!) Logical ideas you can try immediately with on-line support if you want it. All done in an easy to read, logical, organized manner for people who prefer facts and don’t consider themselves natural ‘people people.’In a direct yet professional manner, Anne combines the results-oriented focus from her extensive business background in Fortune 100 corporations with her passion for personal awareness and conscious choice to help you get better results through your people, fast. The Practical Principles in this book, when applied, practiced and honed, can improve your effectiveness, impact and bottom-line results.

Soft Skills for Hard People

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Publisher :
ISBN 13 : 9781838199807
Total Pages : 126 pages
Book Rating : 4.1/5 (998 download)

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Book Synopsis Soft Skills for Hard People by : Helena Kim

Download or read book Soft Skills for Hard People written by Helena Kim and published by . This book was released on 2020-09-09 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at team leaders, Soft Skills for Hard People is a rational take on the demands of emotional intelligence. With an edgy and irreverent take on conventional leadership strategies, coaching psychologist Dr. Helena Kim fills this book with practical tools and approaches you need to become an exceptional coaching leader.

Soft Skills

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Publisher :
ISBN 13 : 9780999081440
Total Pages : 502 pages
Book Rating : 4.0/5 (814 download)

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Book Synopsis Soft Skills by : John Sonmez

Download or read book Soft Skills written by John Sonmez and published by . This book was released on 2020-11 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: For most software developers, coding is the fun part. The hard bits are dealing with clients, peers, and managers and staying productive, achieving financial security, keeping yourself in shape, and finding true love. This book is here to help. Soft Skills: The Software Developer's Life Manual is a guide to a well-rounded, satisfying life as a technology professional. In it, developer and life coach John Sonmez offers advice to developers on important subjects like career and productivity, personal finance and investing, and even fitness and relationships. Arranged as a collection of 71 short chapters, this fun listen invites you to dip in wherever you like. A "Taking Action" section at the end of each chapter tells you how to get quick results. Soft Skills will help make you a better programmer, a more valuable employee, and a happier, healthier person.

Communication Skills

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Publisher :
ISBN 13 : 9781515031918
Total Pages : 0 pages
Book Rating : 4.0/5 (319 download)

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Book Synopsis Communication Skills by : Ian Tuhovsky

Download or read book Communication Skills written by Ian Tuhovsky and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do You Know How To Communicate With People Effectively, Avoid Conflicts and Get What You Want From Life? ...It's mostly about what you say, but also about WHEN, WHY and HOW you say it. **MY GIFT TO YOU INSIDE: Link to download my 120-page e-book "Mindfulness Based Stress and Anxiety Management Tools" for free!** Do The Things You Usually Say Help You, Or Maybe Hold You Back? Dear Friends, Have you ever considered how many times you intuitively felt that maybe you lost something important or crucial, simply because you unwittingly said or did something which put somebody off? Maybe it was an unfortunate word, bad formulation, inappropriate joke, forgotten name, huge misinterpretation, an awkward conversation or a strange tone of your voice? Maybe you assumed that you knew exactly what a particular concept meant for another person and you stopped asking questions? Maybe you asked so many questions, you practically started an interrogation? Maybe you could not listen carefully or could not stay silent for a moment? How many times have you wanted to achieve something, negotiate better terms or ask for a promotion and failed miserably? It's time to put that to an end with the help of this book. Lack of communication skills is exactly what ruins most peoples' lives. If you don't know how to communicate properly, you are going to have problems both in your intimate and family relationships. You are going to be ineffective in work and business situations. It's going to be troublesome managing employees or getting what you want from your boss or your clients on a daily basis. Overall, effective communication is like an engine oil that makes your life run smoothly, getting you wherever you want to be. There are very few areas in life in which you can succeed in the long run without this crucial skill. What Will You Learn With This Book? -What Are The Most Common Communication Obstacles Between People And How To Avoid Them -How To Express Anger And Avoid Conflicts -What Are The Most 8 Important Questions You Should Ask Yourself If You Want To Be An Effective Communicator? -5 Most Basic and Crucial Conversational Fixes -How To Deal With Difficult and Toxic People -Phrases to Purge from Your Dictionary (And What to Substitute Them With) -The Subtle Art of Giving and Receiving Feedback -Rapport, the Art of Excellent Communication -How to Use Metaphors to Communicate Better And Connect With People -What Metaprograms and Meta Models Are and How Exactly To Make Use of Them To Become A Polished Communicator -How To Read Faces and How to Effectively Predict Future Behaviors -How to Finally Start Remembering Names -How to Have a Great Public Presentation -How To Create Your Own Unique Personality in Business (and Everyday Life) -Effective Networking Start improving your life today.

The Softer Side of Leadership

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Author :
Publisher : InterVarsity Press
ISBN 13 : 1514009471
Total Pages : 266 pages
Book Rating : 4.5/5 (14 download)

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Book Synopsis The Softer Side of Leadership by : Eugene B. Habecker

Download or read book The Softer Side of Leadership written by Eugene B. Habecker and published by InterVarsity Press. This book was released on 2024-02-13 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing from his thirty-five years as a CEO, popular leadership literature, and the Scriptures, Eugene Habecker makes the case of the integration of soft skills, like emotional intelligence and character quality, in building healthier professional and personal lives and healthier organizations.

The Leader's Guide to Presenting

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Publisher : Pearson UK
ISBN 13 : 1292120010
Total Pages : 158 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis The Leader's Guide to Presenting by : Tom Bird

Download or read book The Leader's Guide to Presenting written by Tom Bird and published by Pearson UK. This book was released on 2017-02-09 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presentations are an inevitable part of a leader's day to day. They are fundamental to delivering information, motivating staff and building relationships. The Leader's Guide to Presenting is a highly practical guide to delivering engaging and influential presentations. From informal to formal settings, you'll discover how persuasion, influence and communication are critical to your own impact, the motivation and engagement of others and, ultimately, the success of your organisation. How to present when the stakes are high How to structure your message to gain agreement How to deliver with maximum impact and get the outcome you want How to pitch for success and handle difficult conversations

Soft Skills for the Workplace

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Publisher : Goodheart-Wilcox Publisher
ISBN 13 : 9781645646457
Total Pages : 168 pages
Book Rating : 4.6/5 (464 download)

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Book Synopsis Soft Skills for the Workplace by : Goodheart-Willcox Publisher

Download or read book Soft Skills for the Workplace written by Goodheart-Willcox Publisher and published by Goodheart-Wilcox Publisher. This book was released on 2020-09-25 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soft Skills for the Workplace is a nontraditional approach to learning basic employability skills needed in today's workplace. Well-developed soft skills help an individual find a job, perform well in the workplace, and gain personal success in life and career. By studying this text, you will learn the soft skills that employers recommend, and require, of employees. Learning how to interact professionally with customers, coworkers, and employers is one sure way to prepare for your future. In today's workplace, it is necessary to have job-specific skills to perform on the job as well as know-how to interact with coworkers and customers. You may be the most qualified person in your field in terms of hard skills, but if you lack soft skills, you may have a challenge finding and retaining employment. No matter your career choice, Soft Skills for the Workplace will help you help you jump-start your future. In today's competitive work environment, well-developed employability skills can help you stand out in the crowd Soft skills are the new hard skills for the 21st century.

Nurturing Soft Skills

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Publisher : Troubador Publishing Ltd
ISBN 13 : 1800468342
Total Pages : 94 pages
Book Rating : 4.8/5 (4 download)

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Book Synopsis Nurturing Soft Skills by : Peace E. Ani

Download or read book Nurturing Soft Skills written by Peace E. Ani and published by Troubador Publishing Ltd. This book was released on 2021-02-09 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nurturing Soft Skills introduces the COACH framework to help parents nurture Confident, Outgoing, Articulate, Creative and Happier children, who feel empowered to try new things and believe they can always bounce back if success is not immediate.

CISO Soft Skills

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Publisher : CRC Press
ISBN 13 : 1420089110
Total Pages : 316 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis CISO Soft Skills by : Ron Collette

Download or read book CISO Soft Skills written by Ron Collette and published by CRC Press. This book was released on 2008-11-21 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: As organizations struggle to implement effective security measures, all too often they focus solely on the tangible elements, such as developing security policies or risk management implementations. While these items are very important, they are only half of the equation necessary to ensure security success. CISO Soft Skills: Securing Organizations

The Science of Interpersonal Relations

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781984146410
Total Pages : 0 pages
Book Rating : 4.1/5 (464 download)

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Book Synopsis The Science of Interpersonal Relations by : Ian Tuhovsky

Download or read book The Science of Interpersonal Relations written by Ian Tuhovsky and published by Createspace Independent Publishing Platform. This book was released on 2018-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From first dates and successful relationships to friends, colleagues, and new acquaintances, unlock the hidden secrets to successful communication with anyone and learn to flourish in any environment. **MY GIFT TO YOU INSIDE: Link to download my 120-page e-book "Mindfulness Based Stress and Anxiety Management Tools" for free ** Guaranteed to change the way you think about relationships forever, The Science of Interpersonal Relations empowers you to identify those communication skills you need to work on and develop powerful techniques that will ensure your interpersonal relations thrive. Your Complete Guide to Transforming Your Relationships The Science of Interpersonal Relations is a book unlike any you've read before, not only in its approach to improving romantic relationships, but also on how to strengthen bonds and communicate better friends, family members, and even colleagues. To really help you change your entire approach to communication, the book is split into two easy-to-read parts. In part one, you'll change the way you think about the different relationships in your life and develop a whole new mindset that will lead you to healthy, positive, long-lasting relationships. You'll discover: The real reason why so many relationships break down, and how to prevent yours from doing the same How to identify when you're being emotionally abused, and how to make it stop for good. Powerful solutions for dealing with negative people and protecting yourself against emotional vampires The secrets to successful assertiveness and the right way to say 'no' to anyone The links between personality styles and communication, and how to get the best out of any conversation with anyone. In part two, you'll learn the tools and techniques you can put into action RIGHT NOW to start transforming your interpersonal relations for the better, including: Proven strategies for setting boundaries without hurting the other person The simple way for to help you meet your partner's real needs Effective techniques for identifying your partner's need for validation and providing it and much more. Discover the Real Reason You Don't Have the Relationship You Want - And What to Do About It Single and struggling to find that 'perfect' someone? In a relationship that you suspect might be in serious trouble? Dating someone you're convinced is 'The One' but not sure how to take that relationship to the next level? Then this is the one book you can't live without. Whatever situation you're in, single, dating, or struggling to keep that long-term relationship alive, you'll find simple-yet-effective instructions on how to create positive connections with the people in your life, including: How to determine what you really want in a relationship - and the red flags to watch out for that tell you someone really isn't right for you. How to turn heated arguments into positive experiences that help you and your loved one become closer and happier as a couple. How to identify if you're in a codependent relationship - and what to do about it. How to have "The Talk" about the state of your relationship and approach the subject of turning casual dating into something more serious. GET THIS BOOK NOW CLICK ON THE BUY BUTTON ABOVE to start making life-changing improvements to your relationships today.

The Leader's Guide to Influence

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Publisher : Pearson UK
ISBN 13 : 027376120X
Total Pages : 177 pages
Book Rating : 4.2/5 (737 download)

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Book Synopsis The Leader's Guide to Influence by : Fiona Dent

Download or read book The Leader's Guide to Influence written by Fiona Dent and published by Pearson UK. This book was released on 2012-09-07 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact. Communicate more effectively. Learn different tools, techniques and approaches when working with different types of people. Listen and question effectively. Develop rapport and empathy. Give better feedback. Deal with difficult situations and cope with conflict.

Bridging the Soft Skills Gap

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118725646
Total Pages : 291 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Bridging the Soft Skills Gap by : Bruce Tulgan

Download or read book Bridging the Soft Skills Gap written by Bruce Tulgan and published by John Wiley & Sons. This book was released on 2015-09-15 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Solve the number one problem with today's young workforce—the soft skills gap The number one challenge with today's young talent is a problem hiding in plain sight: the ever-widening soft skills gap. Today's new, young workforce has so much to offer—new technical skills, new ideas, new perspective, new energy. Yet too many of them are held back because of their weak soft skills. Soft skills may be harder to define and measure than hard skills, but they are just as critical. People get hired because of their hard skills but get fired because of their soft skills. Setting a good example or simply telling young workers they need to improve isn't enough, nor is scolding them or pointing out their failings in an annual review. However you can teach the missing basics to today's young talent. Based on more than twenty years of research, Bruce Tulgan, renowned expert on the millennial workforce, offers concrete solutions to help managers teach the missing basics of professionalism, critical thinking, and followership—complete with ninety-two step-by-step lesson plans designed to be highly flexible and easy to use. Tulgan's research and proven approach has show that the key to teaching young people the missing soft skills lies in breaking down critical soft skills into their component parts, concentrating on one small component at a time, with the help of a teaching-style manager. Almost all of the exercises can be done in less than an hour within a team meeting or an extended one-on-one. The exercises are easily modified and customized and can be used as take-home exercises for any individual or group, to guide one-on-one discussions with direct-reports and in the classroom as written exercises or group discussions. Managers—and their young employees—will find themselves returning to their favorite exercises over and over again. One exercise at a time, managers will build up the most important soft skills of their new, young talent. These critical soft skills can make the difference between mediocre and good, between good and great, between great and one of a kind.

Teaching and Learning STEM

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1394196342
Total Pages : 374 pages
Book Rating : 4.3/5 (941 download)

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Book Synopsis Teaching and Learning STEM by : Richard M. Felder

Download or read book Teaching and Learning STEM written by Richard M. Felder and published by John Wiley & Sons. This book was released on 2024-03-19 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The widely used STEM education book, updated Teaching and Learning STEM: A Practical Guide covers teaching and learning issues unique to teaching in the science, technology, engineering, and math (STEM) disciplines. Secondary and postsecondary instructors in STEM areas need to master specific skills, such as teaching problem-solving, which are not regularly addressed in other teaching and learning books. This book fills the gap, addressing, topics like learning objectives, course design, choosing a text, effective instruction, active learning, teaching with technology, and assessment—all from a STEM perspective. You’ll also gain the knowledge to implement learner-centered instruction, which has been shown to improve learning outcomes across disciplines. For this edition, chapters have been updated to reflect recent cognitive science and empirical educational research findings that inform STEM pedagogy. You’ll also find a new section on actively engaging students in synchronous and asynchronous online courses, and content has been substantially revised to reflect recent developments in instructional technology and online course development and delivery. Plan and deliver lessons that actively engage students—in person or online Assess students’ progress and help ensure retention of all concepts learned Help students develop skills in problem-solving, self-directed learning, critical thinking, teamwork, and communication Meet the learning needs of STEM students with diverse backgrounds and identities The strategies presented in Teaching and Learning STEM don’t require revolutionary time-intensive changes in your teaching, but rather a gradual integration of traditional and new methods. The result will be a marked improvement in your teaching and your students’ learning.

People-Centric Skills

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118925378
Total Pages : 192 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis People-Centric Skills by : Danny M. Goldberg

Download or read book People-Centric Skills written by Danny M. Goldberg and published by John Wiley & Sons. This book was released on 2014-07-02 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

Soft Skills Training

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781468096491
Total Pages : 0 pages
Book Rating : 4.0/5 (964 download)

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Book Synopsis Soft Skills Training by : Frederick H. Wentz

Download or read book Soft Skills Training written by Frederick H. Wentz and published by Createspace Independent Publishing Platform. This book was released on 2012-05-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: I was hired by a major university to teach recently released offenders how to become employed. I walked into my first class intending to follow the lead of all the other job training programs in the city, which was teaching the students to properly fill out applications, write resumes, facilitate mock interviews, and locate employment opportunities. After the first couple of classes, most of the students were either not paying attention or sleeping. I quickly realized my presentation needed to be interesting, challenging, beneficial, and actually guide the participants on how to remain employed. However, I was unable to find any published material for teaching new hires the soft skills necessary to keep a job. This workbook is a compilation of the soft skills class material I have developed over an eighteen year period. I have used this material with great success and have taught soft skills in schools, inner-city church programs, nonprofits, and government funded job training programs. It is a unique collection of essays, exercises, quotes, and maxims that will give students a realistic perspective on work-related expectations and the expectations of the supervisors who hire them. It will help students develop their problem solving skills, guide them in making appropriate decisions, and create a desire to plan out goals and achieve them. The workbook style is challenging and playful, serious and engaging and a stepping stone to developing the cognitive skills necessary to quash unproductive thinking and self-defeating emotional behaviors.

Communicating with Diplomacy and Tact

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Author :
Publisher :
ISBN 13 : 9781520190310
Total Pages : 128 pages
Book Rating : 4.1/5 (93 download)

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Book Synopsis Communicating with Diplomacy and Tact by : Sorin Dumitrascu

Download or read book Communicating with Diplomacy and Tact written by Sorin Dumitrascu and published by . This book was released on 2016-12-21 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tact and DiplomacyHave you ever said or done anything at work you later regretted? Maybe it caused embarrassment or loss of respect. Perhaps it even directly affected your job. Don't worry, you aren't the first person who's done this. But there are people who always seem to communicate with diplomacy and tact. What are the secrets to their success?People who communicate with tact and diplomacy show sensitivity and respect to others. But that's not all. They also understand that each and every situation is different. The message has to be packaged according to who's receiving it and where the interaction takes place.This course details the characteristics of tact and diplomacy so you may apply them in any situation. You'll learn how to communicate effectively with people by considering their communication style preferences. You'll explore how to do this in specific professional relationships with superiors, subordinates, coworkers, and customers. Once you've figured out the right thing to say, you'll also learn about the right places to say it.Strategies for Communicating with Tact and DiplomacyWith tact and diplomacy, workplace relationships are nurtured and can develop into meaningful connections. Unfortunately, the opposite is also true. If communication is tactless or undiplomatic, relationships suffer - or may never even get off the ground. To communicate with tact and diplomacy, you need strategies, skills, and awareness. Too often, emotional reactions and misinterpretations get in the way of tactful and diplomatic communication.In this course, you'll learn how to communicate and develop relationships with tact and diplomacy. You'll also be given the opportunity to apply specific guidelines in a realistic scenario.In order to develop and nurture professional relationships, you first need to build trust and rapport. Building trust is about integrity and honesty, while building rapport means finding common ground with another person. An effective way to build trust and rapport is to communicate with tact and diplomacy.Tact comes down to recognizing the sensitivity in a situation and ensuring that whatever you say is appropriate. It enables you to assert yourself, without offending anyone.Diplomacy comes down to being "political" or "politically correct." It requires, for example, that you take account of an organization's corporate culture when communicating.Even though tact and diplomacy are two distinct aspects of communicating, you need to bring both together to communicate effectively.This course will introduce you to techniques that will help you to navigate conversations in a way that's sensitive and respectful. It will demonstrate proper timing and delivery when communicating. This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships.Delivering a Difficult Message with Diplomacy and TactHow many times have you been stressed or concerned about delivering a message in the workplace? There will inevitably be difficult conversations in the workplace - either with your supervisor, a colleague, or subordinate - that you'll want to avoid. This may cause you to procrastinate or avoid issues.Delivering a difficult message with diplomacy and tact will help prevent conflict and avoid hurting the other person's feelings. This, in turn, helps reduce any anxiety you may be feeling about delivering the difficult message.There are two main types of difficult messages in the workplace. The first involves giving bad news and the second involves requesting a change in behavior of another person. Regardless of the context, it's best to carefully plan its delivery. You should prepare the key message in advance and practice the delivery of the message.