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A Framework For Evaluating It Service Management Software Products
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Book Synopsis A Framework for Evaluating IT Service Management Software Products by : Paul Kealoha Joao Kuamoo
Download or read book A Framework for Evaluating IT Service Management Software Products written by Paul Kealoha Joao Kuamoo and published by . This book was released on 2006 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service Management (ITSM) is a process-oriented management philosophy focused on providing quality IT services and aligning IT with the goals of the business. ITSM has become increasingly popular in the United States over the past few years, and is expected to become highly prevalent in most businesses in the near future. Although ITSM is process-oriented, companies often employ software tools in order to support or automate portions of these processes. Selecting the right software tool for a certain business and IT environment is crucial, as selecting the wrong tool can carry a heavy cost, both financially and in service quality. This thesis proposes a framework specifically designed to evaluate ITSM software products. By combining relevant aspects of current evaluation methods with an ITSM context, the focused framework will better meet the needs of companies and organizations interested in evaluating IT Service Management software products.
Book Synopsis Software Product Lines by : Timo Käkölä
Download or read book Software Product Lines written by Timo Käkölä and published by Springer Science & Business Media. This book was released on 2007-02-07 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers research into the most important practices in product line organization. Contributors offer experience-based knowledge on the domain and application engineering, the modeling and management of variability, and the design and use of tools to support the management of product line-related knowledge.
Book Synopsis Proceedings of the 9th International Conference on Computational Science and Technology by : Dae-Ki Kang
Download or read book Proceedings of the 9th International Conference on Computational Science and Technology written by Dae-Ki Kang and published by Springer Nature. This book was released on 2023-04-26 with total page 685 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers the proceedings of the 9th International Conference on Computational Science and Technology (ICCST 2022), held in Johor Bahru, Malaysia, on August 27–28, 2022. The respective contributions offer practitioners and researchers a range of new computational techniques and solutions, identify emerging issues, and outline future research directions, while also showing them how to apply the latest large-scale, high-performance computational methods.
Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen
Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Book Synopsis Proceedings of the 23rd International Conference on Industrial Engineering and Engineering Management 2016 by : Ershi Qi
Download or read book Proceedings of the 23rd International Conference on Industrial Engineering and Engineering Management 2016 written by Ershi Qi and published by Springer. This book was released on 2017-03-07 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: International Conference on Industrial Engineering and Engineering Management is sponsored by Chinese Industrial Engineering Institution, CMES, which is the unique national-level academic society of Industrial Engineering. The conference is held annually as the major event in this area. Being the largest and the most authoritative international academic conference held in China, it supplies an academic platform for the experts and the entrepreneurs in International Industrial Engineering and Management area to exchange their research results. Many experts in various fields from China and foreign countries gather together in the conference to review, exchange, summarize and promote their achievements in Industrial Engineering and Engineering Management fields. Some experts pay special attention to the current situation of the related techniques application in China as well as their future prospect, such as Industry 4.0, Green Product Design, Quality Control and Management, Supply Chain and logistics Management to cater for the purpose of low-carbon, energy-saving and emission-reduction and so on. They also come up with their assumption and outlook about the related techniques' development. The proceedings will offer theatrical methods and technique application cases for experts from college and university, research institution and enterprises who are engaged in theoretical research of Industrial Engineering and Engineering Management and its technique's application in China. As all the papers are feathered by higher level of academic and application value, they also provide research data for foreign scholars who occupy themselves in investigating the enterprises and engineering management of Chinese style.
Book Synopsis A Collection of Service Essays by : Harry Katzan Jr
Download or read book A Collection of Service Essays written by Harry Katzan Jr and published by iUniverse. This book was released on 2018-02-23 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of papers written by the author on the subject of service. They all have been peer reviewed and written for a diverse variety of reasons. Some papers have been modified to suit a general audience, and others have simply been improved. There are some formatting differences due to the basic requirements of the various venues. The subject matter can be viewed as three separate sections: introductory, foundational, and applicative. The introductory papers are quite simple and give a gentle introduction to what the discipline of service is all about. The foundational papers provide a basis for the study of the concepts and methods of the service discipline. The applicative papers are general in nature so as to provide insight to what does and can go on in the world of service. Papers 1 and 2 fall into the first category. Papers 3, 4, and 5 are in the second category, and the remainder are in the third group. The table of contents is unique in that the entries give an abstract to the respective paper. This is an aid to a selection and gives a summary of the subject matter. The papers were assembled to support two recent books on the subject of service.
Book Synopsis The Morgan Stanley and d&a European Technology Atlas 2005 by :
Download or read book The Morgan Stanley and d&a European Technology Atlas 2005 written by and published by d&a hi-tech information Ltd.. This book was released on with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Proceedings of the 5th International Conference on IS Management and Evaluation 2015 by : Ruidong Zhang
Download or read book Proceedings of the 5th International Conference on IS Management and Evaluation 2015 written by Ruidong Zhang and published by Academic Conferences Limited. This book was released on 2015-05-28 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete proceedings of the 5th International Conference on IS Management and Evaluation - Shaanxi, China Published by Academic Conferences and Publishing International Limited
Book Synopsis Software Process Improvement and Capability Determination by : Antanas Mitasiunas
Download or read book Software Process Improvement and Capability Determination written by Antanas Mitasiunas and published by Springer. This book was released on 2014-10-13 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, held in Vilnius, Lithuania, in November 2014. The 21 revised full papers presented together with 6 short papers were carefully reviewed and selected from 49 submissions. The papers are organized in topical sections on developing process models for assessment; software process and models; software models and product lines; assessment; agile processes; processes improvement and VSE.
Book Synopsis Availability, Reliability, and Security in Information Systems by : Stephanie Teufel
Download or read book Availability, Reliability, and Security in Information Systems written by Stephanie Teufel and published by Springer. This book was released on 2014-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of two workshops: the International Cross-Domain Conference and Workshop on Availability, Reliability and Security, CD-ARES 2014, and the 4th International Workshop on Security and Cognitive Informatics for Homeland Defense, SeCIHD 2014, co-located with the International Conference on Availability, Reliability and Security, ARES 2014, held in Fribourg, Switzerland, in September 2014. The 23 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers deal with knowledge management, software security, mobile and social computing, enterprise information systems, homeland security and information processing.
Book Synopsis Software Measurement by : Christof Ebert
Download or read book Software Measurement written by Christof Ebert and published by Springer Science & Business Media. This book was released on 2007-07-25 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this comprehensive introduction to software measurement, Ebert and Dumke detail knowledge and experiences about the subject in an easily understood, hands-on presentation. The book describes software measurement in theory and practice as well as provides guidance to all relevant measurement tools and online references. In addition, it presents hands-on experience from industry leaders and provides many examples and case studies from Global 100 companies. Besides the many practical hints and checklists, readers will also appreciate the large reference list, which includes links to metrics communities where project experiences are shared.
Book Synopsis Handbook of Research on Software Engineering and Productivity Technologies: Implications of Globalization by : Ramachandran, Muthu
Download or read book Handbook of Research on Software Engineering and Productivity Technologies: Implications of Globalization written by Ramachandran, Muthu and published by IGI Global. This book was released on 2009-08-31 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides integrated chapters on software engineering and enterprise systems focusing on parts integrating requirements engineering, software engineering, process and frameworks, productivity technologies, and enterprise systems"--Provided by publisher.
Book Synopsis Evaluation and Decision Models with Multiple Criteria by : Raymond Bisdorff
Download or read book Evaluation and Decision Models with Multiple Criteria written by Raymond Bisdorff and published by Springer. This book was released on 2015-06-09 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book showcases a large variety of multiple criteria decision applications (MCDAs), presenting them in a coherent framework provided by the methodology chapters and the comments accompanying each case study. The chapters describing MCDAs invite the reader to experiment with MCDA methods and perhaps develop new variants using data from these case studies or other cases they encounter, equipping them with a broader perception of real-world problems and how to overcome them with the help of MCDAs.
Book Synopsis Product Focused Software Process Improvement by : Markku Oivo
Download or read book Product Focused Software Process Improvement written by Markku Oivo and published by Springer. This book was released on 2003-07-01 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: On behalf of the PROFES organizing committee we would like to welcome you to the 4th International Conference on Product Focused Software Process Impro- ment (PROFES 2002) in Rovaniemi, Finland. The conference was held on the Arctic Circle in exotic Lapland under the Northern Lights just before Christmas time, when Kaamos (the polar night is known in Finnish as ”Kaamos”) shows its best characteristics. PROFES has established itself as one of the recognized international process improvement conferences. Despite the current economic downturn, PROFES has attracted a record number of submissions. A total of 70 full papers were subm- ted and the program committee had a di?cult task in selecting the best papers to be presented at the conference. The main theme of PROFES is professional software process improvement (SPI) motivated by product and service quality needs. SPI is facilitated by so- ware process assessment, software measurement, process modeling, and techn- ogy transfer. It has become a practical tool for quality software engineering and management. The conference addresses both the solutions found in practice and the relevant research results from academia.
Book Synopsis Intelligent Computing by : Kohei Arai
Download or read book Intelligent Computing written by Kohei Arai and published by Springer Nature. This book was released on 2022-07-06 with total page 941 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book, “Intelligent Computing - Proceedings of the 2022 Computing Conference”, is a comprehensive collection of chapters focusing on the core areas of computing and their further applications in the real world. Each chapter is a paper presented at the Computing Conference 2022 held on July 14–15, 2022. Computing 2022 attracted a total of 498 submissions which underwent a double-blind peer-review process. Of those 498 submissions, 179 submissions have been selected to be included in this book. The goal of this conference is to give a platform to researchers with fundamental contributions and to be a premier venue for academic and industry practitioners to share new ideas and development experiences. We hope that readers find this book interesting and valuable as it provides the state-of-the-art intelligent methods and techniques for solving real-world problems. We also expect that the conference and its publications will be a trigger for further related research and technology improvements in this important subject.
Book Synopsis Open Systems Dependability by : Mario Tokoro
Download or read book Open Systems Dependability written by Mario Tokoro and published by CRC Press. This book was released on 2012-10-12 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes how to achieve dependability in information systems. The author first proposes viewing systems as open systems instead of closed systems and presents Open Systems Dependability as a property for a system that has the ability to provide optimal services, minimize damage when stoppages occur, resume services quickly, and achieve accountability. He then outlines the DEOS process, an integrative process for achieving the desired dependability in information systems.
Book Synopsis Product-Focused Software Process Improvement by : Jens Heidrich
Download or read book Product-Focused Software Process Improvement written by Jens Heidrich and published by Springer. This book was released on 2013-06-07 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 14th International Conference on Product-Focused Software Process Improvement, PROFES 2013, held in Paphos, Cyprus, in June 2013. The 22 revised full papers presented together with 10 short papers and 2 tutorial papers were carefully reviewed and selected from 41 submissions. The papers are organized in topical sections on empirical software engineering, software process improvement, managing software processes, software measurement, decision support in software engineering, safety-critical software engineering, and software maintenance.
