Why Loyalty Matters

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Author :
Publisher : BenBella Books, Inc.
ISBN 13 : 1935251295
Total Pages : 267 pages
Book Rating : 4.9/5 (352 download)

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Book Synopsis Why Loyalty Matters by : Timothy Keiningham

Download or read book Why Loyalty Matters written by Timothy Keiningham and published by BenBella Books, Inc.. This book was released on 2010-03-16 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades we've been told that we live in fast-paced, dog-eat-dog world, that loyalty gets you nowhere, and that we must look out for number one! We've been told that to succeed we have to constantly reinvent ourselves, let go of past relationships, and move on to greener pastures. And we've been told that all this is good. But it's not good. Why Loyalty Matters is grounded in the most comprehensive study of loyalty ever conducted, and what it reveals can change your life. The science is very clear – when it comes to business success, satisfaction in our relationships and even overall happiness, loyalty is essential. Renowned loyalty experts Timothy Keiningham and Lerzan Aksoy combine their own groundbreaking research with the leading thinking in philosophy, sociology, psychology, economics and management to provide a comprehensive guide to understanding what loyalty is, what it isn't and how to unlock its power in your personal and professional life.

The Loyalty Effect

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 9780875844480
Total Pages : 356 pages
Book Rating : 4.8/5 (444 download)

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Book Synopsis The Loyalty Effect by : Frederick F. Reichheld

Download or read book The Loyalty Effect written by Frederick F. Reichheld and published by Harvard Business Review Press. This book was released on 1996 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.

The Legacy of Beyers Naudé

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Publisher : AFRICAN SUN MeDIA
ISBN 13 : 1919980989
Total Pages : 170 pages
Book Rating : 4.9/5 (199 download)

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Book Synopsis The Legacy of Beyers Naudé by : L. D. Hansen

Download or read book The Legacy of Beyers Naudé written by L. D. Hansen and published by AFRICAN SUN MeDIA. This book was released on 2005-11-01 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Beyers Naudé was a remarkable man, and he has left us a remarkable legacy. This book and those to follow in this series on public theology will help ensure that this legacy is not lost but instead remains a firm foundation on which we can build ... This collection of essays, which constitutes the first title in this series, provides rich resources for taking forward the work of Beyers Naudé and the example of his life. Many of the writers were close friends of his, some through the most difficult of times.” – Most Revd Njongonkulu Ndungane Anglican Archbishop of Cape Town

Human at the Centerof the Organization: Visions, Realities, Challenges

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Publisher : Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
ISBN 13 : 8367899598
Total Pages : 188 pages
Book Rating : 4.3/5 (678 download)

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Book Synopsis Human at the Centerof the Organization: Visions, Realities, Challenges by : Marzena Stor

Download or read book Human at the Centerof the Organization: Visions, Realities, Challenges written by Marzena Stor and published by Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu. This book was released on 2024-09-10 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Human at the Center of the Organization: Visions, Realities, Challenges," a monograph edited by Marzena Stor, is a comprehensive exploration of the paradigm shift in organizational management that emphasizes placing humans at the core of all strategic and operational activities. The monograph delves into various critical aspects such as HRM responses to labor shortages, employee loyalty, and performance factors, and the evolution of management practices in Poland. It also addresses contemporary issues like AI-enhanced recruitment, the needs of Generation Z, and the importance of mental health and well-being in the workplace. The goal of this monograph is to provide a detailed analysis of how organizations can balance efficiency and innovation with the need to support and understand their employees. Through theoretical frameworks, empirical research findings, and practical insights, this work offers valuable strategies for enhancing employee engagement, retention, and overall organizational performance, making it an indispensable resource for HRM professionals, organizational leaders, and scholars interested in the future of human-centric management.

Loyalty Rules!

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Author :
Publisher : Harvard Business Press
ISBN 13 : 9781578512058
Total Pages : 248 pages
Book Rating : 4.5/5 (12 download)

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Book Synopsis Loyalty Rules! by : Frederick F. Reichheld

Download or read book Loyalty Rules! written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.

The Sociology of Loyalty

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 0387713689
Total Pages : 173 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis The Sociology of Loyalty by : James Connor

Download or read book The Sociology of Loyalty written by James Connor and published by Springer Science & Business Media. This book was released on 2007-09-04 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Specifically, this book explains loyalties: why we have them and what they do for us and society. It also places loyalty into the study of emotions such as trust and shame. By drawing on current theories and current and historical examples this book clearly establishes the components of loyalty and its place with in the theories of emotion. Additionally it develops the theoretical understanding of emotions by taking a previously ignored – yet highly topical – emotion and placing it within the theoretical perspective.

The Effortless Experience

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Publisher : Penguin
ISBN 13 : 0698137582
Total Pages : 258 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis The Effortless Experience by : Matthew Dixon

Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Winning the Heart of God

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Author :
Publisher : Thomas Nelson Inc
ISBN 13 : 1418556955
Total Pages : 163 pages
Book Rating : 4.4/5 (185 download)

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Book Synopsis Winning the Heart of God by : Robb Thompson

Download or read book Winning the Heart of God written by Robb Thompson and published by Thomas Nelson Inc. This book was released on 2001-12-28 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Certainly you can find all sorts of contests to compete in and a host of valuable prizes to covet in today's society. But in this book, Robb Thompson tells you how to win the true ultimate prize of life on this earth - the heart of your heavenly Father. Using men and women in the Bible as examples, Dr. Robb Thompson vividly explains what it means to be a person after God's own heart. In the process he tackles the all-important concepts of submission and covenant loyalty - scriptural principles that largely have been swept under the collective rug in Christendom today. As Dr. Thompson succinctly asks, "What else do you have in life if you don't have the heart of the Father?" That's a question that only you can answer for yourself. All the more reason for you to read this book!

Imagining a Way

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Publisher : Westminster John Knox Press
ISBN 13 : 1611648262
Total Pages : 250 pages
Book Rating : 4.6/5 (116 download)

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Book Synopsis Imagining a Way by : Clive Pearson

Download or read book Imagining a Way written by Clive Pearson and published by Westminster John Knox Press. This book was released on 2017-10-04 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the inception of the Reformed tradition, Reformed Christians have followed God's call to engage and change the world. Yet little work has been done to bring the tools of practical theology and ethics to bear on the task of understanding the Reformed tradition. This comprehensive volume addresses that problem. It gathers some of the most respected voices from within the study of Christian ethics and practical theology to ask how the Reformed tradition understands its calling into the world. What does being Reformed mean for how one engages the ills of racism, white supremacy, and homophobia? What does it mean for an environmental ethic? How does Reformed preaching and liturgy respond to sexual violence? These are among the many important issues this book seeks to address. Readers will come away with a firmer grasp of how the Reformed tradition informs and animates Christian engagement with the world. Contributors include Denise Ackermann, Jana Childers, Susan Davies, Etienne de Villiers, Cynthia Jarvis, Jong Hyuk Kim, Ralph Kunz, Cam Murchison, Piet Naudé, Cornelius Plantinga, Nancy Ramsay, Kang Phee Ramsay, Dirk Seng, Max Smit Stackhouse, William Storrar, Geoff Thompson, and Hmar Vanlalauva.

Winning's Only Part of the Game

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Author :
Publisher : Grand Central Publishing
ISBN 13 : 0446565059
Total Pages : 137 pages
Book Rating : 4.4/5 (465 download)

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Book Synopsis Winning's Only Part of the Game by : Bobby Bowden

Download or read book Winning's Only Part of the Game written by Bobby Bowden and published by Grand Central Publishing. This book was released on 2009-09-26 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Bowdens are the First Family of college football. Bobby, the father, built the winningest program of the decade at Florida State. Son Terry took over an Auburn team on probation and led it back into the top tier of the sport. Son Tommy is Auburn's offensive coordinator and will likely get his own program in the next few seasons. Son Jeff, now coaching Florida State receivers, will earn his own head coaching opportunity one day. So will the boys' brother-in-law Jack Hines - who played for Bobby, married his oldest daughter, Robyn, and now coaches with Terry at Auburn. Reading this book is like accepting an exclusive invitation to a Bowden family gathering, where discussions range from informal debates about the best winning strategy to disarmingly candid appraisals of the racial undercurrents of college athletics. Listen to inside stories of key moments in Games of the Century, of the recruiting and coaching of famous athletes such as Deion Sanders and Charlie Ward. Hear how it feels to be trapped inside a locker room with angry fans pounding on the door, to be the son of a coach hanged in effigy, to have to choose between the interests of a troubled young athlete and the image of a football program. Learn, with the Bowdens, the lessons of careers measured in clock ticks and place-kicks.

Someone To Talk To

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Author :
Publisher : Oxford University Press
ISBN 13 : 0190661437
Total Pages : 297 pages
Book Rating : 4.1/5 (96 download)

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Book Synopsis Someone To Talk To by : Mario Luis Small

Download or read book Someone To Talk To written by Mario Luis Small and published by Oxford University Press. This book was released on 2017-09-27 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: When people are facing difficulties, they often feel the need for a confidant-a person to vent to or a sympathetic ear with whom to talk things through. How do they decide on whom to rely? In theory, the answer seems obvious: if the matter is personal, they will turn to a spouse, a family member, or someone close. In practice, what people actually do often belies these expectations. In Someone To Talk To, Mario Luis Small follows a group of graduate students as they cope with stress, overwork, self-doubt, failure, relationships, children, health care, and poverty. He unravels how they decide whom to turn to for support. And he then confirms his findings based on representative national data on adult Americans. Small shows that rather than consistently relying on their "strong ties," Americans often take pains to avoid close friends and family, as these relationships are both complex and fraught with expectations. In contrast, they often confide in "weak ties," as the need for understanding or empathy trumps their fear of misplaced trust. In fact, people may find themselves confiding in acquaintances and even strangers unexpectedly, without having reflected on the consequences. Someone To Talk To reveals the often counter-intuitive nature of social support, helping us understand when people will keep depression secret from their close ones, why people may avoid reporting sexual assault, how people may decide whom to come out to, and why even competitors can be among a person's best confidants. Amid a growing wave of big data and large-scale network analysis, Small returns to the basic questions of whom we connect with, how, and why, upending decades of conventional wisdom on how we should think about and analyze social networks.

Why Loyalty Matters

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Author :
Publisher : BenBella Books
ISBN 13 : 1935251791
Total Pages : 267 pages
Book Rating : 4.9/5 (352 download)

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Book Synopsis Why Loyalty Matters by : Timothy Keiningham

Download or read book Why Loyalty Matters written by Timothy Keiningham and published by BenBella Books. This book was released on 2010 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Why Loyalty Matters" provides compelling insight into how loyalties, large and small, offer the prescription to the emptiness many feel in their lives, and to the increasing fragmentation found in communities through failing businesses.

The Virtue of Loyalty

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Publisher : Oxford University Press
ISBN 13 : 0197612652
Total Pages : 297 pages
Book Rating : 4.1/5 (976 download)

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Book Synopsis The Virtue of Loyalty by : Troy Jollimore

Download or read book The Virtue of Loyalty written by Troy Jollimore and published by Oxford University Press. This book was released on 2024-03-11 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Virtue of Loyalty presents ten new academic essays on the topic of loyalty considered as a virtue, written by scholars from a variety of disciplines including philosophy, law, religious studies, empirical psychology, and child development. Many of the essays are concerned with the issue of whether loyalty is a virtue, and under what conditions. Others confront questions pertaining to the psychological traits and commitments that accompany or enable loyalty.

Commanders Call

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Author :
Publisher :
ISBN 13 :
Total Pages : 714 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Commanders Call by :

Download or read book Commanders Call written by and published by . This book was released on 1980 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Department of the Army Pamphlet

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Author :
Publisher :
ISBN 13 :
Total Pages : 28 pages
Book Rating : 4.:/5 (3 download)

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Book Synopsis Department of the Army Pamphlet by :

Download or read book Department of the Army Pamphlet written by and published by . This book was released on 1981 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

History of Ninja’s

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Author :
Publisher : Nicky Huys
ISBN 13 :
Total Pages : 146 pages
Book Rating : 4./5 ( download)

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Book Synopsis History of Ninja’s by : Nicky Huys

Download or read book History of Ninja’s written by Nicky Huys and published by Nicky Huys. This book was released on with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "History of Ninja's" delves into the captivating world of these legendary warriors. From their mysterious origins to their role in historical battles, this book explores the rich history, techniques, and philosophy of the ninja. Uncover the secrets of their training, their stealth and infiltration techniques, and their legendary weapons. Discover the code of honor that guided their actions and the ethical dilemmas they faced. Through gripping tales, this book reveals the incredible feats of notable ninja figures and their impact on warfare. Explore the enduring legacy of the ninja in popular culture and their influence in martial arts. With a blend of historical research and captivating storytelling, "History of Ninja's" offers an immersive journey into the shadowy world of these enigmatic warriors.

The Woman's Medical Journal

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Author :
Publisher :
ISBN 13 :
Total Pages : 238 pages
Book Rating : 4.A/5 ( download)

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Book Synopsis The Woman's Medical Journal by :

Download or read book The Woman's Medical Journal written by and published by . This book was released on 1906 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: