A Call For Engaged Leadership

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A Call for Engaged Leadership

Author : Cornell Thomas
Publisher : Springer Science & Business Media
ISBN 13 : 9462091137
Total Pages : 108 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis A Call for Engaged Leadership by : Cornell Thomas

Download or read book A Call for Engaged Leadership written by Cornell Thomas and published by Springer Science & Business Media. This book was released on 2012-12-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most, if not all, individuals who have given any thought to the subject believe that students and teachers in today’s public schools deserve better. They deserve the same types of teaching and learning environments that are often found in elite private schools. Teachers in these environments combine the best of essentialist and progressive educational philosophies that cause students to become highly skilled critical thinkers. Teachers, most of them, have the skills to deliver both the science and the art of teaching and learning. The science here represents the wealth of knowledge needed in their particular fields of study and teaching. The art refers to the ability to connect the knowledge their students possess with the information they want them to learn. Students in these environments are active, engaged learners...and teachers. Leadership facilitates a process to support these highly interactive teaching and learning environments. Leaders who are most successful in this work demonstrate a commitment to engagement. To lead with a commitment to engagement means to value every person’s self-identity, their presence, and the gifts they bring to the organization. It means practicing inclusion intentionally. The inclusion of all voices involved in the life of the organization results in levels of synergy where excellence becomes the norm and even higher levels sought. Engaged leaders are personable, hand-on, supportive, facilitating, visionary, inclusive and very successful. It is the premise of this book that leadership should be focused on serving others in inclusive ways. Leadership should, as a primary task, help to create pathways that empower others to successfully complete the work at hand and to do so including all voices in the process.

Engaged Leadership

Author : Clint Swindall
Publisher : John Wiley & Sons
ISBN 13 : 0470175125
Total Pages : 238 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Engaged Leadership by : Clint Swindall

Download or read book Engaged Leadership written by Clint Swindall and published by John Wiley & Sons. This book was released on 2007-09-21 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Engaged Leadership "Engaged Leadership is the best of both worlds: an engaging business story coupled with a primer on the practical skills all leaders need. In the book, Swindall provides many useful tools for successfully meeting twelve major leadership challenges. I recommend it." --Mark Sanborn, author, The Fred Factor and You Don't Need a Title to Be a Leader "This creatively inspiring book not only encourages the leaders of tomorrow, but also inspires the leaders of today to step up and meet the challenges of a changing world. Business leaders will find true substance at the core of each page." --Nido Qubein, President, High Point University, and Chairman, Great Harvest Bread Co. "Give this book to anyone aspiring to be an effective leader and you've put them ahead of the curve. Swindall has done a masterful job of bringing leadership to life in a book that's engaging and effective. Create a leadership culture in your company by getting this book now!" --Joe Calloway, author, Work Like You're Showing Off! and Becoming a Category of One "This book is so engaging; you'll forget you're learning. If you only have time for one book this year--make it Engaged Leadership. You won't be disappointed." --Bradford D. Beldon, President and CEO, Beldon Roofing Company "This book contains simple yet very effective management techniques that can improve every leader's ability to inspire and get the most out of their employees. Swindall shows us what employees want from leaders and how leaders can motivate employees using practical yet effective stories." --John Wight, President and CEO, BF&M Insurance Group "This is a slam dunk by Swindall! What a powerful read for any team member of an organization. A fun, enjoyable, insightful, and impactful lesson on how to apply the key concepts of engaged leadership to move your team forward." --Joe Clark, Vice President, Ticket Sales & Services, San Antonio Spurs

Engaged Leadership

Author : Clint Swindall
Publisher : John Wiley & Sons
ISBN 13 : 0470933119
Total Pages : 224 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Engaged Leadership by : Clint Swindall

Download or read book Engaged Leadership written by Clint Swindall and published by John Wiley & Sons. This book was released on 2011-03-22 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Engaged Leadership, Second Edition "Engaged Leadership is the best of both worlds: an engaging business story coupled with a primer on the practical skills all leaders need. In the book, Swindall provides many useful tools for successfully meeting twelve major leadership challenges. I recommend it." —Mark Sanborn, author of The Fred Factor and You Don't Need a Title to Be a Leader "This creatively inspiring book not only encourages the leaders of tomorrow, but also inspires the leaders of today to step up and meet the challenges of a changing world. Business leaders will find true substance at the core of each page." —Nido Qubein, President, High Point University; and Chairman, Great Harvest Bread Co. "Give this book to anyone aspiring to be an effective leader and you've put them ahead of the curve. Clint Swindall has done a masterful job of bringing leadership to life in a book that's engaging and effective. Create a leadership culture in your company by getting this book now!" —Joe Calloway, author of Work Like You're Showing Off! and Becoming a Category of One "This book is so engaging, you'll forget you're learning. If you only have time for one book this year, make it Engaged Leadership—you won't be disappointed." —Bradford D. Beldon, President and CEO, Beldon Roofing Company "This book contains simple yet very effective management techniques that can improve every leader's ability to inspire and get the most out of their employees. Swindall shows us what employees want from leaders and how leaders can motivate employees using practical yet effective stories." —John Wight, President and CEO, BF&M Insurance Group "This is a slam dunk by Swindall! What a powerful read for any team member of an organization. A fun, enjoyable, insightful, and impactful lesson on how to apply the key concepts of engaged leadership to move your team forward." —Joe Clark, Vice President of Ticket Sales and Services, Spurs Sports & Entertainment

Engaged Leadership

Author : Joan Marques
Publisher : Springer
ISBN 13 : 3319722212
Total Pages : 356 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Engaged Leadership by : Joan Marques

Download or read book Engaged Leadership written by Joan Marques and published by Springer. This book was released on 2018-05-02 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This professional book examines the concept of engaged leadership. Specifically, it focuses on the need for leaders in personal and professional realms, for-profit and non-profit, to understand the importance of engagement in order to achieve enhanced satisfaction and motivation among stakeholders (including employees, shareholders, investors, supporters, customers, suppliers, the community, competitors, family, and partners), and hence, an augmented level of designed thinking, which leads to increased innovation and on-going leadership development. Divided into three sections—engaged leadership development at the personal level, implementation at the organizational level, and manifestation in practice—this book provides professionals, practitioners and policy makers as well as students with the tools and skills to lead actively and conscientiously and help them understand the importance of creativity and compassion for development. Engaged leadership operates on the fundamental principle that leaders have to first and foremost perceive themselves as leaders, and then engage in design thinking, as they will need to develop strategies to reach, encourage, and positively appeal to these stakeholder groups. Leadership is neither limited to those holding formal managerial position, nor to any particular setting. Leaders can be found everywhere, in all layers of society. Leadership is only possible, however, if one dares to perceive and define oneself as a leader. And only when leadership is adopted as a reality within one’s personal perception, can engaged leadership be applied. Featuring contributions from academics, scholars, and professionals from around the world, each providing cases, interactive questions and reflective notes, this book will be of interest to professionals, practitioners, policy makers, students and scholars interested in creative leadership, management, organizational behavior, and governance.

Dare to Lead

Author : Brené Brown
Publisher : Random House
ISBN 13 : 0399592520
Total Pages : 321 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Dare to Lead by : Brené Brown

Download or read book Dare to Lead written by Brené Brown and published by Random House. This book was released on 2018-10-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.

Engaging Leaders

Author : Paul Gentle
Publisher : Routledge
ISBN 13 : 1317750462
Total Pages : 181 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Engaging Leaders by : Paul Gentle

Download or read book Engaging Leaders written by Paul Gentle and published by Routledge. This book was released on 2014-04-24 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addressing the question of how leadership can work most successfully in universities, Engaging Leaders strengthens the sense of shared professional knowledge and capability amongst leaders in higher education. Presenting a narrative of change which not only spells out why universities need to work differently, this book also takes the reader through clear practical steps which any practising leader can take in order to build a collaborative professional culture which supports and challenges all members of an academic community. Using a selection of case studies from UK and international universities, the book explores why working collectively remains a fundamental challenge for many higher education institutions and looks at the benefits of creating a collective commitment throughout universities. It covers: action learning and professional learning communities emotionally-intelligent organisational cultures feedback as an intrinsic tool building partnerships and collaborations Higher Education and public value cultures of innovation and sustainable practices. Engaging Leaders is for those who see themselves as leaders in higher education, whether or not this is recognised in their job title. It provides stimulating perspectives on what they might do to become more engaged and engaging, and includes examples of inspiring practice which is already making a difference in universities, colleges and new private providers. It will be of value to established managers as well as those new in post, and also for those participating in postgraduate programmes.

Engaging Black Men in College Through Leadership Learning

Author : Cameron C. Beatty
Publisher : IAP
ISBN 13 :
Total Pages : 286 pages
Book Rating : 4.8/5 (873 download)

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Book Synopsis Engaging Black Men in College Through Leadership Learning by : Cameron C. Beatty

Download or read book Engaging Black Men in College Through Leadership Learning written by Cameron C. Beatty and published by IAP. This book was released on 2023-05-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book encourages leadership educators and practitioners to understand the importance of black male leadership on college campuses in today’s world. As the push to make higher education more culturally relevant and inclusive, the need for these educators to critically engage in their work to create intentional and developmental experiences for their black male leaders is needed now more than ever. The contexts outlined in this book illustrate the need to see Black men's leadership as a critical, dynamic, and ever-evolving component on college campuses that requires intentionality to best develop, serve, and holistically engage Black men in leadership learning. This book is intended to be a practical and scholarly resource to aid in the awareness of Black men in college, Black men's leadership identities and experiences, and the growing need to assist this population's success in college and beyond. Engaging Black Men In College Through Leadership Learning centers on leadership and Black identity as it tackles the intersecting identities of maleness, Blackness, and leadership identity as it encourages educators to consider the importance of the college environment in shaping the next generation of Black men collegiate leaders. In addition, this scholarship provides insight into Black men's leadership experiences in various contexts - including fraternity life, first-year experiences, and student organizations, while capturing the collective experiences of Black men as leadership learners at different types of institutions, including HBCUs, Community Colleges, PWIs and a host of other institution types. This resource is for leadership educators and practitioners to develop Black men as leaders on today’s college campuses, where our global society continues to navigate challenges. This book also situates more nuanced topics such as mental health, trans identity, graduate education, and the experiences of former foster care youth, which provides insight into the experiences of Black men as leaders on college campuses. These contexts illustrate the need to see Black men's leadership as a critical, dynamic, and ever-evolving component on college campuses that requires intentionality to best develop, serve, and holistically engage Black men in leadership learning. We encourage readers of this text to consider how black men’s experiences with leadership are woven into the fabric of your college campus and how you can be an advocate for more critical and sustainable ways to engage Black men in college through leadership learning.

The Leadership PIN Code

Author : Dr Nashater Deu Solheim
Publisher :
ISBN 13 : 9781544507187
Total Pages : 236 pages
Book Rating : 4.5/5 (71 download)

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Book Synopsis The Leadership PIN Code by : Dr Nashater Deu Solheim

Download or read book The Leadership PIN Code written by Dr Nashater Deu Solheim and published by . This book was released on 2020-02-04 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a seasoned business leader, do you wonder why you sometimes get the traction you want with people, while other times it feels like you're spinning your wheels? It's not luck. You must be able to persuade and influence those you lead to get results in a positive way. Finding the win-win in every interaction is critical to achieving this, as your team and stakeholders must willingly go in the direction you're asking them to go. It's the integration of these skills--persuasion, influence, and negotiation--that allows leaders to gain traction and develop high-performing, fully engaged teams. In The Leadership PIN Code, Dr Nashater Deu Solheim shares a unique and proven framework for creating the impact and influence you need in your daily work. You'll learn how to use three simple keys to get what you need from every interaction--while also maintaining positive relationships. If you want to be a leader who inspires trust, easily navigates conflict, and creates value every day, The Leadership PIN Code is for you.

Call Sign Chaos

Author : Jim Mattis
Publisher : Random House
ISBN 13 : 0812996844
Total Pages : 336 pages
Book Rating : 4.8/5 (129 download)

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Book Synopsis Call Sign Chaos by : Jim Mattis

Download or read book Call Sign Chaos written by Jim Mattis and published by Random House. This book was released on 2019-09-03 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • A clear-eyed account of learning how to lead in a chaotic world, by General Jim Mattis—the former Secretary of Defense and one of the most formidable strategic thinkers of our time—and Bing West, a former assistant secretary of defense and combat Marine. “A four-star general’s five-star memoir.”—The Wall Street Journal Call Sign Chaos is the account of Jim Mattis’s storied career, from wide-ranging leadership roles in three wars to ultimately commanding a quarter of a million troops across the Middle East. Along the way, Mattis recounts his foundational experiences as a leader, extracting the lessons he has learned about the nature of warfighting and peacemaking, the importance of allies, and the strategic dilemmas—and short-sighted thinking—now facing our nation. He makes it clear why America must return to a strategic footing so as not to continue winning battles but fighting inconclusive wars. Mattis divides his book into three parts: Direct Leadership, Executive Leadership, and Strategic Leadership. In the first part, Mattis recalls his early experiences leading Marines into battle, when he knew his troops as well as his own brothers. In the second part, he explores what it means to command thousands of troops and how to adapt your leadership style to ensure your intent is understood by your most junior troops so that they can own their mission. In the third part, Mattis describes the challenges and techniques of leadership at the strategic level, where military leaders reconcile war’s grim realities with political leaders’ human aspirations, where complexity reigns and the consequences of imprudence are severe, even catastrophic. Call Sign Chaos is a memoir of a life of warfighting and lifelong learning, following along as Mattis rises from Marine recruit to four-star general. It is a journey about learning to lead and a story about how he, through constant study and action, developed a unique leadership philosophy, one relevant to us all.

Community Engaged Leadership for Social Justice

Author : David E. DeMatthews
Publisher : Routledge
ISBN 13 : 1351697331
Total Pages : 329 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Community Engaged Leadership for Social Justice by : David E. DeMatthews

Download or read book Community Engaged Leadership for Social Justice written by David E. DeMatthews and published by Routledge. This book was released on 2018-05-11 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book advocates for informed leaders who are aware of the larger historical, political-economic, sociological, and philosophical issues that surround the schools and communities they serve. Extending beyond mainstream conceptions of instructional leadership and broad social justice paradigms, Community Engaged Leadership for Social Justice offers a multidisciplinary framework that helps leaders better serve the needs of their students, teachers, and communities. Exploring issues of urban school reform as it relates to the principal, as well as priorities that are relevant to the process of school improvement and the promotion of social justice, this book provides a critical, equity-oriented set of best practices grounded in research and empirical cases. This is a must-have resource for building consciousness, offering hope, and engaging in dialogical and collaborative leadership practices to radically transform schools and communities.

Lift

Author : Ryan W. Quinn
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626564027
Total Pages : 289 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis Lift by : Ryan W. Quinn

Download or read book Lift written by Ryan W. Quinn and published by Berrett-Koehler Publishers. This book was released on 2015-07-31 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --

Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out

Author : Andrew Bryant
Publisher : McGraw Hill Professional
ISBN 13 : 0071799109
Total Pages : 239 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out by : Andrew Bryant

Download or read book Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out written by Andrew Bryant and published by McGraw Hill Professional. This book was released on 2012-09-07 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead yourself to success—and others are sure to follow “For leaders looking for a plan of ‘Why, What, and How’ to become a better leader, the answer is between the covers of this book.” —Chester Elton, New York Times bestselling author of The Carrot Principle, The Orange Revolution, and All In “Ever wish you could be more confident, more engaged, or more productive in your life? Look no further. All the concepts and tools are right here.” —Ryan M. Niemiec, Psy.D., Psychologist and Education Director, VIA Institute on Character “Self-reliance, courage, confidence, emotional self-awareness, and perseverance encompassed into one leadership concept.” —Garee W. Earnest, Ph.D., Professor, The Ohio State University “Bryant and Kazan’s groundbreaking work challenges us to take the first small steps of what will be for many a lifelong journey of self-discovery from the inside out.” —R. Dale Safrit, Ed.D., Professor, North Carolina State University “Andrew and Ana’s . . . research, insights, and experience provide a practical tool-kit on how you can choose to live your life and your work and influence others to do the same.” —Philip Beck, Chairman, Dubeta “It is generally accepted in the business literature that the heart of leadership is leading self. I believe that leading self is also the path to being a ‘responsible’ leader. The important contribution made by Self Leadershipis that it tells you what to do if you want to get better at leading self. Read this book if you desire to be more effective as a leader and remember, "You don't have to be bad at leadership to get better." —Stephen C. Lundin Ph.D., author of the bestseller, Fish!

Authentically Engaged Families

Author : Calvalyn G. Day
Publisher : Corwin Press
ISBN 13 : 1506336744
Total Pages : 161 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Authentically Engaged Families by : Calvalyn G. Day

Download or read book Authentically Engaged Families written by Calvalyn G. Day and published by Corwin Press. This book was released on 2016-04-20 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a plan to connect with every family! Connecting with parents of various ethnic, socioeconomic, or cultural backgrounds can be challenging for educators. This invaluable book offers strategies that will transform the experience for your students and their families, and lead to sustainable success. Through the author’s perspective as a parent, counselor, and advisor to families at risk, readers will discover A step-by-step approach to family engagement developed for K-12 educators working in high-poverty schools with diverse populations Complete how-to’s for creating and carrying out a family engagement plan Tools including a Parent Meeting Agenda, a Parent Empathy Map, an Educator Needs Assessment, and more

Changing on the Job

Author : Jennifer Garvey Berger
Publisher : Stanford University Press
ISBN 13 : 0804782865
Total Pages : 222 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Changing on the Job by : Jennifer Garvey Berger

Download or read book Changing on the Job written by Jennifer Garvey Berger and published by Stanford University Press. This book was released on 2011-11-30 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Listen to people in every field and you'll hear a call for more sophisticated leadership—for leaders who can solve more complex problems than the human race has ever faced. But these leaders won't simply come to the fore; we have to develop them, and we must cultivate them as quickly as is humanly possible. Changing on the Job is a means to this end. As opposed to showing readers how to play the role of a leader in a "paint by numbers" fashion, Changing on the Job builds on theories of adult growth and development to help readers become more thoughtful individuals, capable of leading in any scenario. Moving from the theoretical to the practical, and employing real-world examples, author Jennifer Garvey Berger offers a set of building blocks to help cultivate an agile workforce while improving performance. Coaches, HR professionals, thoughtful leaders, and anyone who wants to flourish on the job will find this book a vital resource for developing their own capacities and those of the talent that they support.

Theory U

Author : C. Otto Scharmer
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605099074
Total Pages : 891 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis Theory U by : C. Otto Scharmer

Download or read book Theory U written by C. Otto Scharmer and published by Berrett-Koehler Publishers. This book was released on 2009-01-01 with total page 891 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how leaders can access the deepest source of inspiration and vision • Includes dozens of tested exercises, practices, and real-world examples We live in a time of massive institutional failure, one that requires a new consciousness and a new collective leadership capacity. In this groundbreaking book, Otto Scharmer invites us to see the world in new ways and in so doing discover a revolutionary approach to leadership. What we pay attention to and how we pay attention is key to what we create. What prevents us from attending to situations more effectively is that we aren’t fully aware of and in touch with the inner place from which attention and intention originate. This is what Scharmer calls our blind spot. By moving through Scharmer’s U process, we consciously access the blind spot and learn to connect to our authentic Self—the deepest source of knowledge and inspiration—in the realm of “presencing,” a term coined by Scharmer that combines the concepts of presence and sensing. Based on ten years of research and action learning and interviews with over 150 practitioners and thought leaders, Theory U offers a rich diversity of compelling stories and examples and includes dozens of exercises and practices that allow leaders, and entire organizations, to shift awareness, connect with the best future possibility, and gain the ability to realize it.

The Service Culture Handbook

Author : Jeff Toister
Publisher :
ISBN 13 : 9780692842003
Total Pages : 188 pages
Book Rating : 4.8/5 (42 download)

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Book Synopsis The Service Culture Handbook by : Jeff Toister

Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute

"Man-Up" Institute Guide

Author : Dr. Marva T. Dixon
Publisher : Trafford Publishing
ISBN 13 : 1490756841
Total Pages : 485 pages
Book Rating : 4.4/5 (97 download)

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Book Synopsis "Man-Up" Institute Guide by : Dr. Marva T. Dixon

Download or read book "Man-Up" Institute Guide written by Dr. Marva T. Dixon and published by Trafford Publishing. This book was released on 2015-07-07 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Man-Up (Motivating Attitudes that Nurture an Understanding of your Potential Institute Guide) consists of a curriculum guide focusing on strategies and activities to enhance life skills, college and career readiness, utilizing best practices that are responsive to the needs of diverse adolescent males. Each module includes research-based best practices about the topics addressed in the module and includes a suggestive PowerPoint presentation that can be utilized for implementation of the module content. The guide also includes an educator-and-parent section with resources to extend knowledge and skills participants learn beyond the institute module session. Each module delivery format is based upon an adaptive 5E model of teaching and learning (engage, explore, explain, extend, evaluate). The guide also includes a section with sample letters, forms, and templates that can be used to customize the program for your school or organization. The institute consists of six specific modules, an introductory session, and a final launching for success session. Students will engage in reflective writing utilizing the Man-Up reflective journal (Purchased Separately) throughout the institute. The intent of the guide is to serve as life skills, career and college readiness, as well as a prevention-intervention program that supports the continuation of safe and drug-free schools in secondary campuses and career and college readiness preparedness focusing on, but not limited to, the following: Increasing academic student performance Increasing student attendance Reducing student dropout rates Understanding the impact of their culture within the school and community environment Reducing school violence such as bullying, date violence, and gang violence Building relational capacity between teacher and student and home and school Improving self-advocacy, self-determination, and self-motivation Increasing leadership and civic engagement The Man-Up Institute Guide is also aligned to the goals of National Initiative: My Brothers Keeper. The Book covers the following: Background Information Introductory Session: Juntos for Umoja: The Commitment: Coming Together for Unity Module 1: The Whole Me Module 2: Aiming for Success Module 3: The Healthy MeMind-Body-Soul Module 4: Personal Safety Tools Module 5: Leadership, Self-Management Responsibility, and Financial Literacy Module 6: The Model Man: Social, Emotional, and Civic Skills The Launch: Launch to SuccessThe CelebrationA Family Event