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50 Powerful Ideas You Can Use To Keep Your Customers Third Edition
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Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition by : Paul R. Timm
Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition written by Paul R. Timm and published by Red Wheel/Weiser. This book was released on 2002-05-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: 50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition by : Paul R. Timm
Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition written by Paul R. Timm and published by . This book was released on 2002 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers by : Paul R. Timm
Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers written by Paul R. Timm and published by . This book was released on 1995 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.
Book Synopsis 50 Powerful Ideas to keep your customers by : Paul R. Timm, Ph.D
Download or read book 50 Powerful Ideas to keep your customers written by Paul R. Timm, Ph.D and published by . This book was released on 2004 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read – you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: — turn angry customers into lifelong clients. — use a simple gesture to immediately put customers at ease. — listen with more than your ears. — easily give customers more than your ears. — use negative feedback for positive action. Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Book Synopsis 50 Ways to Win New Customers by : Paul R. Timm
Download or read book 50 Ways to Win New Customers written by Paul R. Timm and published by . This book was released on 1993 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are probably thousands of ways to attract and keep customers, but 50 Ways to Win New Customers and 50 Powerful Ideas You Can Use to Keep Your Customers offer the best -- a mix of classic, commonsense tips and ingenious advice. Written in the simple, practical, example-filled style for which he's becoming well-known, Paul Timm shows any business how to get the customers it needs to survive...and keep them for life.
Book Synopsis Entrepreneurship in Action by : Rosalie J. Regni
Download or read book Entrepreneurship in Action written by Rosalie J. Regni and published by Bloomsbury Publishing USA. This book was released on 2014-06-17 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many design students dream of opening a retail store of their own, but the actual process of starting their own business can be quite daunting. Entrepreneurship in Action: A Retail Store Simulation provides an opportunity to practice all the steps necessary to conceptualize, develop, open, and finally operate a business in the safe and nurturing environment of the classroom. As they prepare to open their simulated retail business, students learn how to develop a product and product niche, conduct market research, and find funding and a good location for their store. Most important, when they reach the end of the book, they will have written a complete business plan in a format suitable for submission to a bank or other lending institution. This book brings your enterprising students one step closer to making their dream a reality. Each chapter begins with learning objectives and explains a concept, as well as addresses questions that an entrepreneur would need to ask. An assignment follows that directs the students to think creatively to apply the theoretical knowledge previously introduced. The simulation thus pulls together the content as well as the format of a well-conceived business plan. Introducing Entrepreneurship in Action STUDIO--an online tool for more effective study! ~Study smarter with self-quizzes featuring scored results and personalized study tips ~Review concepts with flashcards of terms and definitions ~Watch videos that bring chapter topics and concepts to life ~Access downloadable files with definitions, technical instructions, lists related to small businesses, sample leases, floor plans, advertising materials, photos and sample stationery ~Review your knowledge using graphics of first year sales plans, fixed cost worksheets, personal financial statements, sales exercises, profit and loss statements, and opening and closing balance sheets ~Explore business ownership using marketing, sales, and budgeting graphics and images ~Redeeming the code inside this card will give you full access to the content previously contained on the DVD or CD packaged with this book
Book Synopsis 50 Powerful Ideas You Can Use to Keep Your Customers by : Paul R. Timm
Download or read book 50 Powerful Ideas You Can Use to Keep Your Customers written by Paul R. Timm and published by . This book was released on 1995 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.
Book Synopsis 50 Powerful Ways to Win New Customers by : Paul R. Timm
Download or read book 50 Powerful Ways to Win New Customers written by Paul R. Timm and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paul Timm will teach readers how to become a "customer magnet". After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best--a mix of classic, common sense tips, and ingenious advice.
Download or read book The Publishers Weekly written by and published by . This book was released on with total page 1110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Best Business Practices for Photographers, Third Edition by : John Harrington
Download or read book Best Business Practices for Photographers, Third Edition written by John Harrington and published by Rocky Nook, Inc.. This book was released on 2017-08-15 with total page 956 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Smart Retail written by Richard Hammond and published by Pearson UK. This book was released on 2012-09-26 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of some of the world’s leading shops and online businesses. This is the book which reveals what the most successful businesses in the world already know. Find your ‘Big Idea’ and learn how that sets you apart from the competition Learn critical lessons from the pioneers of retail Understand what customers really want from your format Find out how to build strong store teams Become skilled in delighting your customers Covering everything from creating the ultimate retail experience to understanding the customer and the importance of motivated shop floor workers, this is the book that will equip managers, team-workers, retail entrepreneurs and indeed anybody who sells direct to customers, with practical winning ideas and strategies.
Book Synopsis Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004 by : Jeff Herman
Download or read book Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004 written by Jeff Herman and published by Prima Lifestyles. This book was released on 2002 with total page 920 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Key to Unlocking Your Writing Success This ultimate writer's reference connects you to who's who in the publishing industry. Inside, you'll find the names, addresses, phone numbers, and e-mail and Web addresses for hundreds of top editors and agents, plus essays from industry insiders who reveal the secrets to big-time success. With the most up-to-date information on an industry that's constantly changing, this new edition offers everything you need to get past the slush piles and into the hands of the real players in the publishing field, including how to write attention-grabbing book proposals and thrive off rejection. Now, you hold the keys to getting published.
Book Synopsis The Leadership Contract Field Guide by : Vince Molinaro
Download or read book The Leadership Contract Field Guide written by Vince Molinaro and published by John Wiley & Sons. This book was released on 2018-01-04 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commit to great leadership and implement it today The Leadership Contract Field Guide provides a practical blueprint for implementing the Leadership Contract. Reading is one thing, but new ideas cannot be useful until they are put into practice—so now it is time to commit. Review the major tenets of great leadership, internalize them, and look around at your organization; what does your organization currently need the most? Where is the clear deficit? What do your people most need right now to work to their full potential? That’s where you start. Decisions? Make them. Obligations? Fulfill them. Hard work? Toughen up. Leadership is a privilege and a responsibility, and this book shows you how to move from conceptualizing “great leadership” into practicing great leadership—starting today. This guide summarizes what you learned in The Leadership Contract, and integrates that knowledge into real-world actions that make you more effective, while new discussion on accountability draws from research and case studies from major organizations to give you fresh perspective and valuable insight. The result is a clear roadmap to high performance, and you’re standing on the starting line—are you ready to go? Review the key points of what it means to lead Focus on accountability and fulfilling obligations Identify and accommodate organizational needs Implement the Contract to become a more effective leader Your employees are your biggest, most valuable asset, and you should be theirs. You need to equip them to succeed, motivate them to achieve, and inspire them to new heights with each and every interaction. In word and in deed, you must walk the walk every single day. This is what great leadership looks like, and it is already inside of you. The Leadership Contract Field Guide gives you a systematic blueprint for unleashing your very best and achieving so much more.
Book Synopsis Never Lose a Customer Again by : Joey Coleman
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book Customer Service written by Paul R. Timm and published by Prentice Hall. This book was released on 2005 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.
Book Synopsis Eat Well & Keep Moving 3rd Edition by : Cheung, Lillian
Download or read book Eat Well & Keep Moving 3rd Edition written by Cheung, Lillian and published by Human Kinetics. This book was released on 2015-11-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eat Well & Keep Moving, Third Edition, includes thoroughly updated nutrition and activity guidelines, multidisciplinary lessons for fourth and fifth graders, eight core Principles of Healthy Living, and a new Kid’s Healthy Eating Plate to help kids make healthy food choices.
Book Synopsis The Power of Onlyness by : Nilofer Merchant
Download or read book The Power of Onlyness written by Nilofer Merchant and published by Penguin. This book was released on 2017-08-29 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: An 800-CEO-READ Staff Pick Shortlisted for the Thinkers50 Breakthrough Idea Award A Financial Times Business Book of the Month “For any would-be activists who hear the voice: ‘not me’ or ‘not now,’ Merchant makes the strong case for ‘yes you’ and ‘yes now’—and even shows you how to jump in.” —Van Jones, host of CNN’s The Messy Truth, author of Rebuild the Dream and The Green Collar Economy “The Power of Onlyness is a book for our times. . . . Merchant forces us to dig deep, into the book and ourselves, and it goes beyond self-knowledge and self-empowerment, obliterating the fear of otherness with an understanding of the onlyness of us all.” —Sally Haldorson, 800-CEO-READ An innovation expert illuminates why your power to make a difference is no longer bound by your status If you’re like most people, you wish you had the ability to make a difference, but you don’t have the credentials, or a seat at the table, can’t get past the gatekeepers, and aren’t high enough in any hierarchy to get your ideas heard. In The Power of Onlyness, Nilofer Merchant, one of the world’s top-ranked business thinkers, reveals that, in fact, we have now reached an unprecedented moment of opportunity for your ideas to “make a dent” on the world. Now that the Internet has liberated ideas to spread through networks instead of hierarchies, power is no longer determined by your status, but by “onlyness”—that spot in the world only you stand in, a function of your distinct history and experiences, visions and hopes. If you build upon your signature ingredient of purpose and connect with those who are equally passionate, you have a lever by which to move the world. This new ability is already within your grasp, but to command it, you need to know how to meaningfully mobilize others around your ideas. Through inspirational and instructive stories, Merchant reveals proven strategies to unleash the centrifugal force of a new idea, no matter how weird or wild it may seem. Imagine how much better the world could be if every idea could have its shot, not just the ones that come from expected people and places. Which long-intractable problems would we solve, what new levels of creativity would be unlocked, and who might innovate a breakthrough that could benefit ourselves, our communities, and especially our economy. This limitless potential of onlyness has already been recognized by Thinkers 50, the Oscars of management, which cited it one of the five ideas that will shape business for next twenty years. Why do some individuals make scalable impact with their ideas, regardless of their power or status? The Power of Onlyness unravels this mystery for the first time so that anyone can make a dent. Even you.
