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Author : United States. Office of Personnel Management
Publisher :
ISBN 13 :
Total Pages : 20 pages
Book Rating : 4.3/5 ( download)
Download or read book 2007 Customer Satisfaction Survey written by United States. Office of Personnel Management and published by . This book was released on 2007 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 2007 Client Satisfaction Survey written by and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 2007 National Client Satisfaction Survey written by and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher : Nicholson
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction Survey 2007 written by Steven G. Johnson and published by Nicholson. This book was released on 2008 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report presents findings from the 2007 Jobcentre Plus Customer Satisfaction Survey, which involved telephone interviews with a representative sample of 4,228 Jobcentre Plus customers. The survey collected information on customers' use of different Jobcentre Plus services and the extent to which they were satisfied with the services they received. Results are disaggregated by benefit type, region and demographic characteristics; multivariate analysis highlights the main drivers of customer satisfaction and dissatisfaction. Finally, the report suggests a number of implications of the survey results for actions that may help to increase levels of customer satisfaction, focusing on communication with customers and the consistency of the service provided."--DWP Website.
Author : Nigel Hill
Publisher : The Leadership Factor
ISBN 13 : 0955416116
Total Pages : 322 pages
Book Rating : 4.9/5 (554 download)
Download or read book Customer Satisfaction written by Nigel Hill and published by The Leadership Factor. This book was released on 2007 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Author : Wyoming. Game and Fish Department
Publisher :
ISBN 13 :
Total Pages : 135 pages
Book Rating : 4.:/5 (191 download)
Download or read book FY 2007 Internal Client Satisfaction Survey written by Wyoming. Game and Fish Department and published by . This book was released on 2008 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ross Jennings
Publisher : Gauteng City Region Observatory (GCRO)
ISBN 13 : 0620549491
Total Pages : 28 pages
Book Rating : 4.6/5 (25 download)
Download or read book Survey of surveys: A survey of citizen-based surveys conducted by provincial and local government in Gauteng written by Ross Jennings and published by Gauteng City Region Observatory (GCRO). This book was released on 2012-10-26 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication contains the findings from a GCRO survey of citizen-based surveys undertaken at provincial and local government level in Gauteng. The Survey was conducted in order to understand the efficiencies at play with different role players conducting similar exercises at similar points in time.
Author : Dr Aloysius O.C
Publisher : Archers & Elevators Publishing House
ISBN 13 : 938880516X
Total Pages : pages
Book Rating : 4.3/5 (888 download)
Download or read book Performance Evaluation And Customer Satisfaction Of Public Sector Banks And New Generation Private Sector Banks In The Post Liberalised Era written by Dr Aloysius O.C and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government
Publisher :
ISBN 13 :
Total Pages : 866 pages
Book Rating : 4.3/5 ( download)
Download or read book Financial Services and General Government Appropriations for 2014 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Financial Services and General Government and published by . This book was released on 2013 with total page 866 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : György Bèla Fritsche
Publisher : World Bank Publications
ISBN 13 : 1464801290
Total Pages : 361 pages
Book Rating : 4.4/5 (648 download)
Download or read book Manual de pago por desempeño written by György Bèla Fritsche and published by World Bank Publications. This book was released on 2015-07-21 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Los enfoques de Pago por Desempeño (PPD) se han expandido con rapidez en los países de ingresos bajos y medios en todo el mundo. El número de países ha crecido de 3 en 2006 a 32 en 2013. Los esquemas de PPD están floreciendo y crean una demanda considerable de asistencia técnica a fin de ejecutar estas reformas sanitarias en una forma racional y responsable. Tres pioneros internacionales del PPD se han unido para dar una respuesta a esta demanda internacional. Ellos son: György Fritsche, MD, MSc (Banco Mundial, Washington); Robert Soeters, MD, PhD (SINA Health, La Haya); y Bruno Meessen, MA, PhD (Instituto de Medicina Tropical, Amberes). Su trabajo vuelca sus 40 años de experiencia total en el diseño e implementación de esquemas de PPD en un manual de PPD de vanguardia, dirigido a implementadores y hacedores de políticas. Se unió al equipo Godelieve van Heteren (MD; Erasmus University Rotterdam Global Health Initiative (RGHI)), quien realizó la co-edición a fin de darle al manual consistencia, contenido y formato. Cedric Ndizeye, MD, MPH (MSH, Ruanda), redactó las partes principales del capítulo sobre desarrollo de competencias, y Caryn Bredenkamp, PhD (Banco Mundial, Washington) contribuyó con el capítulo 5 sobre equidad. Actualmente, existe poco conocimiento entre muchos de los que ejecutan reformas sanitarias sobre cómo implementar proyectos piloto de pago por desempeño y cómo ampliarlos a nivel nacional en forma inteligente. En un contexto de gran demanda de un diseño sólido y experiencia en la implementación, y dada la rápida expansión de los programas de Financiación Basada en Resultados, existe una necesidad urgente de desarrollar competencias para el diseño e implementación de programas de FBR. Hasta el momento, ha habido poco interés en combinar las enseñanzas de esas experiencias en un solo volumen y, más aún, en un formato que sirva como guía a los implementadores. Este manual es una respuesta a las preguntas más urgentes sobre programas de FBR del lado de la oferta, del cual el PPD es parte. Este manual estará disponible en una versión on-line, que será actualizada en forma regular, y una versión impresa en 3 idiomas (inglés, francés y español).
Author : United States. Federal Communications Commission
Publisher :
ISBN 13 :
Total Pages : 980 pages
Book Rating : 4.:/5 (9 download)
Download or read book FCC Record written by United States. Federal Communications Commission and published by . This book was released on 2008 with total page 980 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264059415
Total Pages : 242 pages
Book Rating : 4.2/5 (64 download)
Download or read book OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches written by OECD and published by OECD Publishing. This book was released on 2009-10-02 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Author : Wolfgang F.E. Preiser
Publisher : Springer
ISBN 13 : 3319568620
Total Pages : 320 pages
Book Rating : 4.3/5 (195 download)
Download or read book Building Performance Evaluation written by Wolfgang F.E. Preiser and published by Springer. This book was released on 2017-08-30 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main aim of this book is to present an intriguing retrospective of Building Performance Evaluation (BPE) as it evolved from Post-Occupancy Evaluation (POE) over the past 25 years. On one hand, this is done by updating original authors' chapter content of Building Evaluation, the first edition published in 1989. That, in turn, is augmented by an orientation toward current and future practice on the other, including new authors who are engaged in ongoing, cutting edge projects. Therefore, individual, methodology oriented chapters covering the fundamental principles of POE and BPE go along with major thematic chapters, topics of which like sustainability or integration of new technologies are addressed in a diversity of case studies from around the globe. Research, methodologies, and framework of POEs continue to evolve. POEs are one step, on the larger scale of BPE, in understanding how buildings function after they are occupied. This resource helps a rchitects, building owners, and facility managers understand the implications and reactions to the facilities that they designed, built and/or commissioned. By considering the whole process from conception to future uses of the building, there can be a more holistic approach to the planning, programming, design, construction, occupancy, and future adaptability of the structure. This book is dedicated to first editor Wolfgang F. E. Preiser who passed away during the process of editing and reviewing chapters of this volume.
Author : United States. Congress. Senate. Committee on Appropriations
Publisher :
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.0/5 ( download)
Download or read book Legislative Branch Appropriations written by United States. Congress. Senate. Committee on Appropriations and published by . This book was released on 2009 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jennex, Murray E.
Publisher : IGI Global
ISBN 13 : 1605669555
Total Pages : 470 pages
Book Rating : 4.6/5 (56 download)
Download or read book Ubiquitous Developments in Knowledge Management: Integrations and Trends written by Jennex, Murray E. and published by IGI Global. This book was released on 2010-01-31 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents current research in Knowledge Management, highlighting new technologies, approaches, issues, solutions, or cases that can help an organization implement a knowledge management initiative or provide a knowledge base"--Provided by publisher.
Author : Hans-W Micklitz
Publisher : Bloomsbury Publishing
ISBN 13 : 1849468931
Total Pages : 421 pages
Book Rating : 4.8/5 (494 download)
Download or read book The Transformation of Enforcement written by Hans-W Micklitz and published by Bloomsbury Publishing. This book was released on 2016-04-07 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book considers the phenomenon of the transformation of enforcement in European economic law while adopting a distinct global perspective. The editors identify and respond to the need for reflection on transformation processes in the area of enforcement by bringing together the leading international and European scholars in a variety of disciplines to share and compare experiences and learning in different areas of law. Rooted in a wide and regulatory understanding of enforcement, this book showcases the transformation of enforcement with reference to both European economic law (especially transnational commercial law, competition law, intellectual property law, consumer law) and to the current context of significant global economic challenges. Comparative perspectives facilitate the formation of a holistic perspective on enforcement that reaches beyond distinct theoretical accounts, political agendas, regulatory systems, institutional patterns, particular remedies, industry sectors, and stakeholder perspectives. As the first comprehensive and comparative analysis of the enforcement of European economic law that reaches beyond closely confined areas of law, it constitutes a crucial contribution to the theoretical and policy questions of how to design a coherent European enforcement architecture in accordance with essential principles and objectives of the EU economic order This unique study will have broad appeal. By exploring enforcement transformations from a legal and a cross-disciplinary perspective, it will be essential reading for scholars, practitioners and policymakers from different disciplines.
Author : Doran
Publisher : Jones & Bartlett Publishers
ISBN 13 : 144961969X
Total Pages : 537 pages
Book Rating : 4.4/5 (496 download)
Download or read book Nursing Outcomes written by Doran and published by Jones & Bartlett Publishers. This book was released on 2010-05-24 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: physical edition. Nursing Outcomes: State of the Science is an invaluable resource for nurse researchers, scholars, and health care professionals committed to effective, quality nursing care as evidenced by nursing-sensitive outcomes measurement. This text concentrates on outcome indicators which focus on how patients and their conditions are affected by their interaction with nursing staff. Each chapter includes a concept analysis of the outcome concept; then defining characteristics are identified and a conceptual definition is proposed. Factors that influence the outcome concept are discussed, as well as the consequences for clients' health and well-being. The strength of the evidence is reviewed concerning the sensitivity of the outcome concept to nursing structure variables and nursing/processes interventions. The author offers a comprehensive synthesis of the literature, critically reviews the quality of the evidence, and provides direction for the selection of outcome variables
